Detroit's Emergency Dispatch System Fails
dstates writes "For most of Friday, police and firefighters in Detroit were forced to operate without their usual dispatch radio when the emergency dispatch system failed. The radio system used for communication between 911 dispatchers and Detroit's police, fire and EMS crews went down around 5:30 a.m. Friday morning, causing a backlog of hundreds of calls and putting public safety at risk. Michigan State Police allowed Detroit's emergency system to use the state's communication towers, but access was restricted to top priority calls out of fear of overloading the State system. More than 60 priority-1 calls and more than 170 non-emergency calls were backed up. With no dispatch to communicate if something went wrong and backup was needed, police were forced to send officers out in pairs for safety concerns on priority-1 calls. Detroit's new police chief, James Craig, says he's 'appalled' that a redundant system did not kick in. The outage occurred only days after Craig took office. The $131 million Motorola system was installed in 2005 amid controversy over its funding. Spokesmen for Motorola said parts of the system were regularly maintained but acknowledged that backup systems had not been tested in the past two years. They said the problem was a hardware glitch in the link between dispatch and the individual radios. As of 9 p.m. Friday, a Motorola spokesman said the system was stable and the company would continue troubleshooting next week."
Knowing their police force, the 911 outage might have saved some lives.
...its Detroit! Michigan is the only reason why both California and Florida dont fall off into the Ocean. It sucks that much.
Detroit has had massive funding and infrastructure problems for some time now. It's a dying city with much of the suburbs either abandoned, being reclaimed by nature, and generally being both in appearance and substance as a 3rd world country. It's so bad it has gotten national attention -- an emergency financial planner was sent in to try to right their budget, with limited success.
You can't judge Detroit the same way as you could, say, Chicago. They're no longer really part of the first world. This wouldn't be news if it happened in Afghanistan, for example. It's a sad state of affairs, but this is the inevitable result of a slide into the third world... our bridges and other key infrastructure is also rotting. Detroit is just foreshadowing what will happen to many of our cities over the next 15-20 years as our economy continues to slide into the ocean of wealth inequity.
#fuckbeta #iamslashdot #dicemustdie
This is why you test your backups. Because if you don't, PEOPLE DIE.
Or in this case, hours.
I'm sure if everyone living in Detroit "paid their fair share" of taxes, that extra money would have helped, too.
Yay, government. It's SOOO wonderful, we really have to give it more tax money.
So they can use it on reading all your emails, then hunting down Snowden et al
Not a single fuck was given...
Just wall off detroit and start emptying the prisons into it.
We spend way too much on prisons... And detroit is a lost cause.
It will take BILLIONS to turn it into anything but a shithole.
So why not just let it be a shithole... The best shithole on the planet!
Philadelphia has a Motorola system and this happened regularly. Turns out the main system and all backups were wired through the same relay so they all went down at once.
The cops say the system wasn't tested for over two years.
Motorola says the system is fully tested annually, and has follow-up checks done every month.
Huh? And what is the designed redundancy, if any?
Seems like the natural backup would be personal cell phones.
That worked in the later years for the X-files.
How does it "put public safety at risk" ?
I feel safe with or without 9-1-1.
I live in Florida, and when weather gets bad it can destroy critical communications equipment (including redundant systems). One thing I've seen done in the past is pushing communications through Amateur radio operators. Who (unlike the name would have you believe) are EXTREMELY professional and they tend to be able to very rapidly deploy communications equipment from the inner cities all the way out to the rural areas. Some of their equipment is capable of city and state coverage, but some of them can also establish international communication on a moments notice. This would have been a good fail-over for the lower priority calls. Just my 2 cents... http://www.arrl.org/ares has some info on the group I'm referencing.
So much for the stability and uptime of Linux eh?
and need to build walled off rail and highway link to Canada there as well.
Get up, get, get, get down, 911 is a joke in yo town!
Oh yes that's it: "NSA style 'damage control'" - Downmod truth so no one can see it, right? You pricks around here are totally fucking pitiful, and you know it.
When people talk trash about Detroit and don't live there. It's getting better and every where has their bad areas.
...
How many cops carry personal cell phones on the job? Seems like giving dispatch a list of their numbers would keep things moving in such an emergency.
MOTOMESH is based on/around/upon Linux. So much for the years of "Linux is invulnerable to exploits" b.s. spread around here (1 look at ANDROID, where Linux actually gets used shows anyone otherwise), and for its "superior uptime" which the London Stock Exchange found out about not once, but twice in a row right at the start of using Linux, and you have this example now. Oh, don't worry: The little worm nerd weasels around here will just do their usual "NSA 'damage control'" (because they're little weasels and act more like women than women do) and downmod this from view (others see it anyhow so I let them have their puny illusions on that account) to attempt to hide truth as usual! Just to further their FAILED AGENDA of "the year of Linux on the desktop", which is a fail, because this article shows you how it works on servers (as well as it did for the LSE) where they are most used and most stable. Too bad they're showing they're not stable.
That is a lot of communications.
I understand the need to worry about overloading state infrastructure with that many calls, and why just picking up a 50 cell phone could not have fixed this problem.
Troll is not a replacement for I disagree.
Let us know when you can put Detroit and "success" in the headline. That's news.
I'm sure dispatch systems are a different animal entirely, but long ago I worked at a place with a centralized walkie-talkie repeater; it had two units and rotated which was master every 12-24 hours so the backup was always tested. It was a Motorola system.
MOTOMESH is Linux based. He's correct. It did fail. The article evidences it. Yes, you are a troll, since the best you have is your off topic bullshit in response to facts. Do you work for the NSA by any chance? I ask, since you "fit the profile" so well!
Did they check to see if it was stolen?
MOTOMESH failed. It is Linux based. Facts are facts. Truth is truth. End of story.
Motomesh isn't on Windows. It's on Linux. It failed. You fail too. Fact. "Hey Waiter: Could I have a side order of bullshit with the spin the ad hominem attack using troll that I just replied to is slinging, please?" (lmao).
This is a large reason why Amateur radio operators exist, they could have simply contacted the ARRL and several of the local clubs would have activated to provide emergency radio communication.
I know our town has had several training drills with us local hams, with the 911 system, We have setup a backup amateur radio station at the 911 office in case of major problems the hams show up and control the station from the 911 center acting as the nerve center. Then other hams in the club get stationed around at locations needed/required by local agencies and provide communication until problems are resolved.
This wouldn't have been a problem at all if they would have used the system that has been in place for decades the Amateur radio community, who are mandated to provide emergency radio communication.
the idiots didn't even try... or they wouldn't have had a problem this large. Their system would have went down, but the Hams repeaters, aprs, and others work just fine and even better anyhow.
"Emergency workers told Local 4 that they're already understaffed, but come July 1, 33 more EMS positions will be eliminated. The cause of the layoffs comes from a planned $1.8 million cut to the city budget."
"Detroit's budget battle is forcing dozens of EMS workers out of a job and putting public safety at risk" June 2010
AccountKiller
They're no longer really part of the first world.
Sigh. Yet another person who doesn't understand what "third world", "first world", etc mean.
"Worlds" rank countries whether they're with us (NATO/democratic: 1st) vs them (non-democratic/communists, 2nd) vs undeveloped economy (3rd), no, actually.
Please help metamoderate.
Linux trolls can't stop truth just go to bogus downmods http://yro.slashdot.org/comments.pl?sid=3943901&cid=44204493 as shown there as an example of their typical "modus operandi", lol! Do you work for the NSA? I wouldn't doubt it, seeing your "SOP" (std. operational procedure) is following theirs to the letter (ala "stop the presses, they're telling it how it really is by God, and we CAN'T HAVE THAT here @ the NSA", lol). No small wonder the NSA built your "SeLinux": They KNEW you idiots fell for that too, chock full of backdoors and all. Fact: Windows wasn't running MOTOMESH, Linux was. It collapsed. End of story. No "spin" possible, scumbags.
Set in the year 1980! :-D
(The other two took place in the 90s or something, correct?)
For those of you who love gun control... this is why you should own guns.
It's just not evenly distributed. On the plus side, Detroit would make a great game backdrop.
Please do not read this sig. Thank you.
It was Motorola's fault that the system went down. It was the city's fault that there was an outage in emergency dispatch. It sounds very much like the backup system is way too technical and this is a major design flaw of the city.
We had our dispatch system go down in my city a few years ago, yet not a single call was missed. The city wide radio system had an abrupt outage (again Motorola at fault in our case) but the central dispatch got out the books, pens and paper, and list of backup phone numbers and started managing emergency dispatch via the telephone system and local small repeater stations.
This worked in a city of 20 million people and it was like the 45 minute outage didn't happen at all, why shouldn't this scale down to a city the size of Detroit? Also these manual systems are live tested every 3 months by different groups so everyone is fully trained in their use in a live exercise every year.
I was a sysadmin on an albiet old Unixy 911 system in a city of 1.1 million people. The system was upgraded a few years before Detroits. They spent a *lot* less than 131 million. They didn't use Motorola, they used Ericsson trunking radio systems. GPS tracking went in on my watch. They had SCADA to EMS/Fire stations, traffic light control, ANI/ALI (automatic phone number/location information), Dijkstra's shortest path routing on live maps, plus nice extras (like automatic crew rotation to load balance available resources in the city, so if one end of the city was very active, response times would level out by crews moving into remote fire/ems stations). We had one instance when the system went down and people went to paper: a unix server that had been in continuous service for 10+ years and routed (all) communication traffic had a hard disk crash. 32x24pin cables had to be removed by yours truly to a training box, software moved, IP addresses changed (on this unix hardware the IP address was in the BIOS), and 2 days later a temporary shutdown by the hardware vendor to move memory from the dead box to the non-dead box. Altogether, the total outage time was about 4 hours: 3 hours initially (between midnight and 3am), and 1 hour 2 days later. Troubleshooting? They are troubleshooting days later? WTF? $131 million and they don't have hot standby that works? If the data link between our system and the phone company went down (for ANI/ALI) I would get a call within 30 seconds!
Burnt out houses, neighborhoods leveled with just empty lots and streets. I've worked in the area and it's hard not to be depressed sometimes.
It's being used as a dumping ground for toxic waste and if you want to see America's decline, just drive through the city. You can see homes where there's been a fire yet you see signs that people still live there. Houses with sagging roofs that look like they're ready to fall down.
The old Packard plant is still there. I visited it on one of my last trips. It's been abandoned (except for one section on the far end) since 1958 and they're still arguing how they'll clean it up. It looks like the county is finally going to auction it off, but who'd buy it? I looked at it and remembered all of those Packard V12s that powered PT boats in WWII, a lot of those engines even live on believe it or not...
There's a lot of history there and it's still a good place to visit. I especially like visiting the Henry Ford Museum and all around Detroit there's a lot of built up areas, Troy, Dearborn that seem relatively normal.
Harrison's Postulate - "For every action there is an equal and opposite criticism"
Linux was, just like The Boeing 777 crash yesterday too http://tech.slashdot.org/story/13/07/06/2046226/boeing-777-crashes-at-san-francisco-airport Boy: Linux using companies are batting a 1000 this week, aren't they?