Angry Customer Buys Promoted Tweets To Bash British Airways

An anonymous reader writes "After the airline lost his father's luggage (and presumably was less than helpful in resolving the issue), one man decided to use Twitter's self-serve ad platform to issue a warning to fellow travelers in the New York and UK markets. The tweets have gotten the attention not only of media outlets, but also of fellow airlines. A JetBlue executive even retweeted it. While companies use the platform to target customers, it's interesting to see it being turned around."

Comments

Re:Incoming

[TheSpoom]

Indeed, according to Wikipedia:

English defamation law puts the burden of proving the truth of allegedly defamatory statements on the defendant, rather than the plaintiff, and has been considered an impediment to free speech in much of the developed world.

I'm sure the law is more complicated than that (and Wikipedia isn't the greatest source in the world) but it could get hairy for the guy.

Alternate link

[denis-The-menace]

http://simpliflying.com/2013/promoted-tweet-against-british-airways-airline-customer-service/

Re:now i will never fly BA

[h4rr4r]

I have been on flights that were overbooked, planes that were broken only to be discovered after we boarded and delays extending past 12 hours. To be extra jerks they of course just made the delay one or two hours at a time so they could avoid compensating us for food or toiletries. Shit happens, but how they handle it is beyond poor customer service.

People bring those bags aboard because airlines seem to love to lose or break stuff. If Fedex can manage 99%+ delivery to the right place at the right time surely the airlines could too.

Re:Incoming

[guruevi]

Most likely it's not the airline that handles your luggage but a local (unionized) airport service. They're typically manned by ex-cons and others that for some reason can't get anything else at minimum wage. Then there are their friends over at DHS that screen the luggage with very sticky fingers. Try leaving jewelry in your luggage, you've got pretty much 50% chance that it will disappear. My friend used to work at DHL, those people would simply come pick up TV's from the DHL loading area and drive away, they gave the guards their cut, usually a bottle of something and it would simply remain unpunished.