Angry Customer Buys Promoted Tweets To Bash British Airways

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Angry Customer Buys Promoted Tweets To Bash British Airways

Posted by Soulskill on Tuesday September 3, 2013 @07:40AM from the why-make-the-money-if-you're-not-going-to-enjoy-spending-it dept.

An anonymous reader writes "After the airline lost his father's luggage (and presumably was less than helpful in resolving the issue), one man decided to use Twitter's self-serve ad platform to issue a warning to fellow travelers in the New York and UK markets. The tweets have gotten the attention not only of media outlets, but also of fellow airlines. A JetBlue executive even retweeted it. While companies use the platform to target customers, it's interesting to see it being turned around."

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4 hours to respond by schneidafunk · 2013-09-03 07:48 · Score: 5, Insightful

Think about this, BA did not respond to this paid & highly public tweet until 4 hours later. If they are that bad at dealing with publicity, I imagine their customer service on a daily (semi-private) basis must be 10 times worse.

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Some people die at 25 and aren't buried until 75. -Benjamin Franklin
1. Re:4 hours to respond by alen · 2013-09-03 07:54 · Score: 5, Insightful
  
  he tweeted it 7:57pm. in england its the middle of the night
  in the US people are relaxing with families
  this will really turn me off from flying BA because they didn't respond to a tweet at night
2. Re:4 hours to respond by alen · 2013-09-03 08:15 · Score: 5, Funny
  
  the tweet was in NYC. english time is a few hours of ahead because the earth is curved and we have these things called time zones
Re:Incoming by chrismcb · 2013-09-03 07:53 · Score: 5, Insightful

every airline loses luggage and has rules on how much they will reimburse you
Yes, but some airlines/airports lose luggage more often than others. And some airlines are more helpful than others when they do lose the luggage.
Re:Incoming by mspohr · 2013-09-03 08:08 · Score: 5, Funny

Au contraire...
I've found that I get great service on Slashdot for legal questions. You can ask anything and get lots of different answers in minutes. None of these people are actual lawyers but that doesn't stop them from expounding at length (as if they were getting paid by the hour) about any subject. The usual barriers of accounting for different laws in different jurisdictions are never a problem here. You can get legal advice for any country just by extrapolating answers from the five or ten countries represented in the typical answer set.
Best of all, it's free and open source!

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Re:now i will never fly BA by h4rr4r · 2013-09-03 08:16 · Score: 5, Informative

I have been on flights that were overbooked, planes that were broken only to be discovered after we boarded and delays extending past 12 hours. To be extra jerks they of course just made the delay one or two hours at a time so they could avoid compensating us for food or toiletries. Shit happens, but how they handle it is beyond poor customer service.
People bring those bags aboard because airlines seem to love to lose or break stuff. If Fedex can manage 99%+ delivery to the right place at the right time surely the airlines could too.