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Bell Canada To Collect User Data For Advertising

beerdragoon writes "One of Canada's biggest mobile and TV providers will soon begin collecting detailed information on usage patterns of its subscribers. Starting November 16th, Bell plans on using this information to provide targeted ads for subscribers. According to Bell this policy will allow customers 'to receive Internet advertising that's relevant to them rather than the random online advertising they're receiving now.' Customers have until the 16th to opt out of the targeted ads, but there doesn't appear to be a way to opt out of the data collection. Apparently this is not illegal, but it is certainly considered unethical by many."

24 of 127 comments (clear)

  1. The Land Of The Negative Option by Freshly+Exhumed · · Score: 2

    Canadian telecom carriers have used the negative option for decades, been scolded by consumer groups and regulators almost every time, yet keep coming back with the old "we're going to go ahead and do this to you unless you say no, and by the way you can pick up the NO form by... um... we're not sure where it is..."

    --
    I deny that I have not avoided attaining the opposite of that which I do not want.
    1. Re:The Land Of The Negative Option by xtal · · Score: 4, Informative

      You can't opt out of the monitoring and profiling.

      You can only opt out of ad delivery.

      Yes, it's that evil.

      --
      ..don't panic
    2. Re:The Land Of The Negative Option by Chris+Mattern · · Score: 4, Funny

      you can pick up the NO form by... um... we're not sure where it is...

      In cellar with the lights out, in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard'?

    3. Re:The Land Of The Negative Option by Z00L00K · · Score: 2

      Ad profiling is as stupid as Clippy. "Hey you have bought a new car, maybe you want to buy a new car!"

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
  2. Can't opt out of data collection? by DontBlameCanada · · Score: 4, Insightful

    Glad I'm not a Bell subscriber, but damn... Now that the line has been crossed I expect every alternate service provider will start doing the same thing.

    Fuck.

    1. Re:Can't opt out of data collection? by webmosher · · Score: 2

      Perhaps Teksavvy won't themselves, but knowing Bell, it would not surprise me to see them collecting data on their wholesale DSL lines that they lease to Teksavvy.

      With all the BS they were pulling with capping the wholesale lines, it would actually be more of a surprise if they weren't... "Oh we had to install the monitoring appliances in our core. We just happen to monitor everyone now."

      Bleh!

  3. Canadians: Complain to the Privacy Comissioner by xtal · · Score: 5, Insightful

    I am drafting my complaint to the Privacy commissioner, and you should too. The commissioner has real teeth and Bell will definately have to defend what they're doing. As a regulated utility they do not have right to unilaterally foist this upon people. It's repugnant and evil.

    http://www.priv.gc.ca/index_e.asp

    The terms are really horrible. Also, the fine print says they're going to collect and use it anyway - you can opt out of the ads. I don't have Bell TV or Phone - just internet - so how, exactly, do they intend to serve me ads?

    Get angry about this. The commisioner can't do anything without complaints. Give them some.

    --
    ..don't panic
    1. Re:Canadians: Complain to the Privacy Comissioner by nblender · · Score: 3, Informative

      I checked when I got the notice the other day. You can't opt out of the ads. You have two buttons you can click:

      - I want Random ads
      - I want target ads

      There is no:

      - I don't want ads

      button.

  4. Re:Then users will switch to their competitors... by NIK282000 · · Score: 4, Informative

    What competitors? I switched from bell to teksavvy and 9 out of 10 people I know had no idea it even existed. Even after switching I'm still at the mercy of cogeco because they own the lines around here. When there is a service interruption cogeco, rogers and bell make sure that teksavvy customers are the last to get their service back.

    --
    Dear aunt, let's set so double the killer delete select all
  5. Encrypt everything by WaffleMonster · · Score: 2

    Or switch to an ISP that does not insist on treating their customers like shit.

  6. Re:Then users will switch to their competitors... by diodeus · · Score: 2

    It's BELL MOBILITY, not BELL INTERNET.

  7. Been done before, and dropped by h2oliu · · Score: 3, Interesting

    Charter tried this in the US. It didn't last long. When someone's kids were targeted for ads based on dad's browsing things get ugly.

    --
    Ok, I give up, why you?
  8. Re:Adblock to the rescue by Anrego · · Score: 3, Insightful

    I'm more concerned with whatever magic they are doing to get the list of websites I'm visiting. Be it transparent proxy of packet inspection, it seems totally over the line.

  9. Re:Then users will switch to their competitors... by ArcadeMan · · Score: 2

    for now. Smartphone users are being used as beta-testers.

  10. Re:If you don't like it by CastrTroy · · Score: 2

    The problem as I see is is that the lines are owned by Bell (or Rogers in the case of cable). There are many independent ISPs, but they all run through the infrastructure of Bell or Rogers. If your internet connection doesn't work, apart from basic trouble shooting (reset modem, check settings), the independent ISPs have to ask Rogers/Bell to fix the problem for them. You can guess how fast Bell/Rogers will do this. I've been toying with the idea of going with TekSavvy (a popular indie ISP), but all the people I know who have switched (not many, but still quite a few people), have had multi-day outages because they were unable to have the problem fixed directly by their ISP. Until this type of problem is fixed, they're Indie ISPs can't offer a reasonable level of service.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  11. Re:Opt Out! by Guspaz · · Score: 2

    TekSavvy leases more than just the last mile, they also lease the aggregation network. For users in eastern Canada, TekSavvy's entire network is constrained to a single building in downtown Toronto. As a Montreal TekSavvy user, my path to a server on the Internet goes through nothing but Bell hardware all the way until it hits 151 Front St. in Toronto, at which point it gets dumped into somebody else's network again (one of TSI's upstream providers).

    Independent ISPs are not resellers, but to say that they're only getting the "last mile" from Bell is incredibly inaccurate.

  12. Re:If you don't like it by Anonymous Coward · · Score: 3, Interesting

    Bull,

    I have been with smaller ISP's in ontario for 20+ years now, I agree that all the data goes through their pipes, but multi day service outages haven't ever happened to me or anyone I know. Actually Bell / Rogers has 24 hours to fix it once it's gone up from the ISP and they usually do quicker than that.

    I am with ViaNet out of Sudbury, I live in Oshawa (a long distance away) and the only service interruptions I have ever had at 3 business locations and my house have been because I am a moron and forgot to pay my bill for 5 months.

  13. Re:If you don't like it by CastrTroy · · Score: 2

    Glad you're getting better service then the people I know. I live in Ottawa, so my experiences and those of people I know may be different than yours. If I knew people with experiences like yours in my area, I'd be more likely to switch.

    For TekSavvy, with Cable, they have to send an email to Rogers when something needs fixing. Then there's a full day for them to respond to that email. Sometimes it gets fixed with that first email, but sometimes it doesn't. The only communication channel between the two is email. I know a guy who was without internet for 2 weeks, because there was a problem with the lines. They kept insisting the lines were fine, but they weren't as was proven by the fact that the problem promptly disappeared after they finally replaced the lines.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  14. Re:If you don't like it by currently_awake · · Score: 2

    We have the conservative party. They are a right wing political party roughly equivalent to the Democrats.

  15. This is why I switched to Teksavvy by ilsaloving · · Score: 2

    This is why I switched to Teksavvy. I got fed up with the bullshit Rogers and Bell were pulling, a long time ago. I haven't regretted the decision.

    Not only does Teksavvy not try to foist bullshit on their customers, but they actively fight for consumer rights.

  16. Re:If you don't like it by Mashiki · · Score: 3, Informative

    Actually Bell / Rogers has 24 hours to fix it once it's gone up from the ISP and they usually do quicker than that.

    Actually according to the TPIA agreements that most of the other ISP's have it's 48 hours, in fact it got so bad not all that long ago that the delays for repairs from Tek to Rogers were in the 7 day range. CNOC has recently filed with the CRTC to fix the TPIA issues and issues to repair, as well as long ticket repair delays. And this is happening across the spectrum, not just with Tek, or Velcom, or Start, but everyone DSL and cable, and getting screwed over.

    If you're Canadian, you should write a letter to the CRTC. Information on it can be found here.

    Myself, I've been with Tek back in Ontario for 3 years. I had one two day outage thanks to rogers breaking the routing tables, while doing a node update. Tek gave me the two days back discounted, I'm out in Alberta until December doing a deployment for a small town and the only thing I can get here is LTE for internet, because Telus refuses to upgrade the number of ports available. As a fun point, that's been on-going for 4 years, if you move in this city--you can't move your DSL with you either.

    --
    Om, nomnomnom...
  17. Looks like they're already on it by phorm · · Score: 5, Informative

    According to CBC, the privacy commissioner is Already Starting an Investigation

    1. Re:Looks like they're already on it by Dr.+Evil · · Score: 2

      The price of liberty is eternal vigilance, and eternal vigilance is expensive.

      This needs go go beyond just overruling Bell's actions, there needs to be a serious penalty.

  18. Re:Bell Canada is owned by the Teachers Pension Fu by dk20 · · Score: 3, Informative

    Not to burst your bubble, but Bell is a publicly owned company. It trades on the TSX/NYSE under ticket "BCE" and is 45% institutional owned. This means the majority of the holders are not large institutions.

    As for Teachers pension plan their holdings are now below $100MM (well, they dont show up on their reports for positions > 100MM http://www.otpp.com/investments/essentials/major-investments)

    Perhaps you are thinking of the failed attempt to take them public years ago?
    PS: I'm an "owner" of BCE as I've held a position for many years.
    Nice conspiracy theory, next time spend a minute or two to validate.