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UK Government May Switch from MS Office to Open Source

New submitter Karashur sends this report from The Guardian: "Ministers are looking at saving tens of millions of pounds a year by abandoning expensive software produced by firms such as Microsoft. Some £200m has been spent by the public sector on the computer giant's Office suite alone since 2010. The Cabinet Office minister Francis Maude believes a significant proportion of that outlay could be cut by switching to free 'open-source' software, such as OpenOffice, or Google Docs. 'I want to see a greater range of software used, so civil servants have access to the information they need and can get their work done without having to buy a particular brand of software. In the first instance, this will help departments to do something as simple as share documents with each other more easily. But it will also make it easier for the public to use and share government information.'"

40 of 273 comments (clear)

  1. Hmm by J-1000 · · Score: 4, Insightful

    For actually doing office work, Microsoft stuff is hard to beat. Maybe it'll turn out great though, who knows.

    1. Re:Hmm by coolsnowmen · · Score: 3, Insightful

      Doesn't that kind of depend on your work?

    2. Re:Hmm by Anonymous Coward · · Score: 4, Insightful

      Not really. MS Office has no competition as a jack-of-all-trades. Sure, if you're doing a lot of report writing you may want Latex or a lot of data analysis you may want specialist software and so on. But for general purpose usage MS Office is the best available software by a country mile. Using Open Office (or whatever they're calling it these days) is like using MS Office from at least a decade ago.

    3. Re:Hmm by akozakie · · Score: 5, Interesting

      Depends on what you're doing. Powerpoint beats Impress hands down, sure, even though you can make nice presentations with both. Excel... well, for 90% of spreadsheets Calc is just as good (and don't get me started on the productivity killer called "ribbons"), but for some functions it's no match - Excel is truly the powerhorse of MS Office with no real competition. But Word? It's a PoS buggy half-baked text editor. MS was unable to fix that for the past 10 years. Writer is simply better. It does have its weaknesses, but the strengths are quite convincing. I find it more stable and the decent handling of styles makes me cringe every time I have to use Word.

      In 2007 I honestly thought that the only reason MS introduced ribbons was their failure to make Word any better (along with OpenXML, introduced for the same reason). They wanted to retrain their users with something OpenOffice was unllikely to follow (because it's stupid) before Writer got so much better than Word that even average users would want to switch. After a year or two with ribbons Word users would feel sufficiently unfamiliar with Writer to make the retraining not worth the time. Add to that OpenXML quirks and Writer would be stuck in a niche. Seems to have worked. Even though my job requires Linux and I feel much more at home in that environment, I have to keep a Win7 VM with Office 2010 installed just to work with some multi-author DOCXes where small formatting details matter. I can't force others to use ODT and DOC simply does not handle some formatting that ODT and DOCX both do.

      So... Presentation: MS. Document: Open. Spreadsheet: depends on your needs. The rest is niche.

    4. Re:Hmm by jafac · · Score: 4, Funny

      Is it Outlook? Is it Windows 7 cert store on the staff member's workstation? Is it Active Directory? Is it Exchange 2010? Is it God?

      Clearly it's the NSA's backdoor.

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    5. Re:Hmm by Alain+Williams · · Score: 4, Insightful

      If there are features that open/libre office lack that would cause some parts of the UK government a problem then the obvious solution is for the government to pay someone to implement those features. If some requirements are really hard it might cost a few £million - but then the features are free forever. They have spent £200 million on MS Office in the last 3 years -- that sort of money would pay for a big heap of new features!

    6. Re:Hmm by Anonymous+Brave+Guy · · Score: 4, Interesting

      Excel... well, for 90% of spreadsheets Calc is just as good

      Unfortunately, if you need interoperability with Excel and your spreadsheets use non-trivial formulae, using Calc remains a non-starter.

      I've seen all the usual Slashdot comments about how modern OpenOffice/LibreOffice versions have near-flawless interoperability with MS Office, and how even Microsoft changes its file formats and breaks compatibility occasionally. IME, the reality is quite different, and you can easily spend more in wasted time just converting one spreadsheet from Calc to Excel than it would have cost to buy Excel in the first place.

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    7. Re:Hmm by Jane+Q.+Public · · Score: 4, Interesting

      "Not really. MS Office has no competition as a jack-of-all-trades. Sure, if you're doing a lot of report writing you may want Latex or a lot of data analysis you may want specialist software and so on. But for general purpose usage MS Office is the best available software by a country mile. Using Open Office (or whatever they're calling it these days) is like using MS Office from at least a decade ago."

      This is simply not true. For one thing, Open Office uses proven icons and menus, as opposed to the almost-universally-despised Ribbon Bar. Secondly, something like 90% of feature requests for Microsoft Office over the last 10 years have been for features it already has.

      The point of that last bit is: the vast majority of users don't use anywhere near all the features that the Microsoft programs do, and for people who just need the 80% of most common features, other software works just fine.

      I have been using Open Office for 12 years or so now, and I have absolutely zero reason to go back. Negative reason, actually: I like Open Office (or Libre Office) far better than Microsoft Office.

      Further, it's cross-platform to an extent that Microsoft can only dream about.

    8. Re:Hmm by rbrander · · Score: 4, Interesting

      Sounds like you and the post you're replying to might have the answer to a question I've wanted to ask a real spreadsheet power user for some time. I'm a MS detractor in general but have fallen deeply for Excel in the last decade as I learned VBA, creating whole small applications with same, pivot tables, database access via ODBC and OLE - sometimes Excel is my whole work environment, hitting on huge databases, downloading chunks into pivot tables, using spreadsheet calcs to create masses of UPDATE statements that then change the same database.

      Does ANY of that work in OOo ? I know it has some kind of database connection, but it seemed pretty lame by comparison; I know it has a macro language of its own, but unlike VBA there aren't six thick books on it and mega-lines of code to steal from the Net - so I'd anticipate a huge drop in capability if I switched.

    9. Re:Hmm by chipschap · · Score: 5, Interesting

      I respect everyone's choices and if you say you need MS Office then go ahead and use it. You use what you find best, I'll use what I find best.

      However here's my question. First let's compare current MS Office and a version from, say, 10 years ago. What is getting done better that matters with the newest version? Has productivity increased? Are presentations and documents slicker? Does that mean they communicate their information better? Are spreadsheet models a lot better (maybe they are, I don't know)? Or are they just more complex and maybe buggier?

      Now do the same comparison between the latest MS Office and the latest LibreOffice.

      There was this guy I used to work with who was considered the organization's PowerPoint guru. He did all sorts of amazing tricks, effects, and whatnot. I will be the first to say there is no way those tricks, effects, and whatnot could have been done with Impress. His presentations wowed his viewers just about 100% of the time.

      So, was he getting his message across better?

      What actually happened is that the viewers were so busy watching all the pyrotechnics that his message often got lost.

      So think about the true value of all the "extras" in MS Office. Certainly there are edge cases where they present value, but is that true for 90% of users 90% percent of the time?

    10. Re:Hmm by Immerman · · Score: 3, Funny

      >Is it God?

      Clearly not. What would God be doing mucking around on a Windows network? His competition on the other hand...

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    11. Re:Hmm by rts008 · · Score: 5, Interesting

      I have been using Open Office for 12 years or so now, and I have absolutely zero reason to go back.

      Same here, but for 16 years.

      Another added bonus you did not mention:
      There is usually better backwards compatibility opening older MS.doc files with Open Office and Libre Office, than there is with newer versions of MS Office.

      I can't count the number of times(and people) that have come to me with .doc files they recieved that they could not open with their version of MS Office, I successfully opened with Open Office. I would then save as '.doc' in OO, they could then open that file with their version of MS Office. They sometimes (on VERY rare occasions) would have to fix some small format issues, but they could easily fix those when they could not even open them before.

      IMHO, this kind of stuff is unacceptable for a gov't., and I would love to see a global mandate that required all official doc's to be in an open format. I won't hold my breath waiting, but I can hope and wish! :-)

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    12. Re:Hmm by femtobyte · · Score: 3, Insightful

      If you're doing fancy database work, then you should just learn a useful full-fledged programming language (like Python). Spreadsheets are simultaneously complex to use and error prone --- if you're doing much more than adding up a couple dozen numbers, you're using the wrong tool. Once you get over the initial learning curve, a few lines in Python can get what you need done far more flexibly and reliably than the baroque constructions necessary to apply spreadsheets for tasks they are poorly suited for.

    13. Re:Hmm by jd2112 · · Score: 3, Funny

      sometimes Excel is my whole work environment, hitting on huge databases, downloading chunks into pivot tables, using spreadsheet calcs to create masses of UPDATE statements that then change the same database.

      All you need to do now is have Excel read email and you would have emacs as if it had been developed by Microsoft!

      --
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  2. Re:So which is it? tens of millions of pounds" ? O by Anonymous Coward · · Score: 5, Insightful

    Any savings, of course, would be offset by the unproductivity of "tens of millions" of government workers who can't seem to get their open-source office software to "just work the way it always has" over the next 5 years.

    I can't get Microsoft Office to "just work the way it has".

  3. This has happened before by maroberts · · Score: 5, Insightful

    ...and normally appears to be the Government trying to force Microsoft to discount its licensed to the UK Government or invest in the latest boondoggle.

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    1. Re:This has happened before by sunderland56 · · Score: 3, Interesting

      How many copies does the government buy per year? And how many do they really need?

      £200 million over 4 years, at the single-unit MSRP of £199, is about 250,000 new copies per year. If we factor in a reasonable discount, say 50%, that is 500,000 copies. According to the government, total headcount is about 450,000. Does every single government employee need a brand new copy of Office every single year??

  4. In no way is Google Docs 'open-source' by c4320n · · Score: 3, Insightful

    The original article doesn't even make this mistake: it just says that Docs can handle ODF. Nice summarizing, Karashur.

  5. Re:Privacy Issues by Anonymous Coward · · Score: 3, Informative

    I don't want to discredit the hard work and dedication of the LibreOffice developers, but I don't think it's a suitable solution to save money. It's great for one who uses open-source software as a matter of philosophy or principle but it has too many usability issues and bugs to be a reliable solution for getting actual work done.

  6. Wrong answer. Switch file formats first, then apps by Karellen · · Score: 5, Insightful

    I want to see a greater range of software used, so civil servants have access to the information they need and can get their work done without having to buy a particular brand of software.

    In that case, you want to first switch your mandated file format from MS's doc(x)/xls(x) to ODF's odt/ods. Then you can use MS Office, or switch to a new (possibly open-source, possibly even Free Software) office suite as you prefer.

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  7. Re:Privacy Issues by Anonymous Coward · · Score: 4, Insightful

    Well, you're in luck because this is most like a negotiation ploy to bring down licensing costs.

  8. I call Bullcrap. by deviated_prevert · · Score: 3, Informative

    Every time a government anywhere in the world decides to threaten a drop of Microsoft software you can bet that their seat license agreements are coming up for renewal. And the threats to migrate are only a ploy to cut a better deal. You can bet the Microsoft rep has already been authorized to sweeten the coffers of some politicians pet riding fund raising or do what ever is necessary to very quickly ensure that the by the time a real decision is taken that MS office and MS server products are the ones the government chooses. Same thing here in Canada, but with our government the decision to go all MS is a forgone conclusion there is no such thing as "looking for alternatives to save money", we just contract out every service possible and kill off labour unions like the CUPE instead and spec that contractors use nothing but MS office and server software compatible with existing government servers. We, unlike Great Britain have public money to burn now that Harper has gutted government services and pushed just about everything out to contract.

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  9. Re:So which is it? tens of millions of pounds" ? O by tomtomtom · · Score: 5, Insightful

    I've been using the Ribbon format for about 3 years now and I STILL hate it. The newer versions of Outlook are the worst - the combination of the ribbon and the way MS couldn't be bothered to reimplement the compact header format really eat up vertical screen space for those of us who prefer the bottom preview pane layout (yes I know I can hide the ribbon but then I lose all the buttons which do what I use all the time, which is mainly the quick search box). On a laptop with only 768 vertical pixels (when I'm not docked) that is a serious headache which leaves me using OWA instead of the full blown outlook usually.

    As you point out, the 2003->2007+ switch was therefore a huge opportunity for OpenOffice/LibreOffice/whichever fork is your favourite. The UI is great, easy to understand and the small differences from Office 2003 (like where the cursor ends up mid-editing a formula in Excel) are actually mostly positive incremental steps. You theoretically get the usability benefits of 2007+ (particularly for Excel, where memory/size constraints in 2003 were getting to be a problem for many).

    Unfortunately though, interoperability is extremely poor - LibreOffice simply can't handle a big Excel spreadsheet (which is in my experience at least 60% of what most businesses buy Office for), and I've sent docx files from LibreOffice where, when people open them in MS Word, all the line breaks are suddenly gone or other formatting oddities appear. As another example, trying to use LibreOffice's "track changes" equivalent functionality left me with a docx file that Word (and often LibreOffice itself) is unable to open.

    I would love to think that if the UK Government does move to LibreOffice they would fund someone to provide decent support who can fix a lot of these issues - that is supposed to be how the model works and fixing these issues would be of huge benefit to everyone. Unfortunately I can't really see that happening. I suspect instead it will end up being a typical government cock-up and massively overspend/under-deliver. I just hope that people don't end up viewing "Open Source" as the problem reason as it will be nothing to do with that and entirely to do with yet another display of civil service incompetence.

  10. Re:Not going go down well by hcs_$reboot · · Score: 4, Insightful

    This is why when an official entity, like the UK gov, goes for OpenOffice, ie something open, that will push companies to do the same. Little by little, world will tend towards something more standard and open, and the remaining hard MS officers, will have no other choice than migrate to the new standards if they want their docs readable. This is what happened with Internet Explorer, as more and more people went away IE 6-7, pushing MS to do something more compatible. The difference lies into the fact that MS Office is not free, and, more importantly, MS office is for many companies the only blocking reason they can't migrate to something else, Mac or Linux. I'm not saying they would migrate but at least - after MS Office is gone - most of them can.

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  11. Re:Privacy Issues by Immerman · · Score: 5, Insightful

    Really? I find it at least as stable and easy to use as MS Office. The only issues it ever seems to throw in my face are the occasional formatting hullabaloo on trying to open one of MS Office's engineered-incompatible files. And that's not really relevant to a government that can simply say "you want to do business with us, you use the industry-standard odf format".

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  12. Re:Not going go down well by tomtomtom · · Score: 4, Insightful

    You are assuming that MS Office's handling of ODF is the same as LibreOffice's. It isn't.

  13. Re:Wrong answer. Switch file formats first, then a by Anonymous+Brave+Guy · · Score: 4, Insightful

    It's too bad my mod points just ran out, or you'd have had one for being insightful.

    The important thing is the data. Open formats matter, and if there aren't suitable open formats available yet for the data you need to work with, creating additional open formats matters. The specific tools you use to access data that is stored in open formats are much less important.

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  14. Re:Wrong answer. Switch file formats first, then a by Karellen · · Score: 4, Informative

    Actually, now I've read the article, that's what the Minister is saying. Move to open formats first.

    That will make it possible to switch software later, if they choose to. But even if the government doesn't, it will allow the people they work with to use their own choice of software, and prevents lock-in. Using MS Office becomes a choice, and can be selected (or dropped) on its merits, rather than being suffered out of necessity.

    It's the BBC article and the /. summary which try to make it look like this is purely about switching software.

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  15. Not about open office by EmperorOfCanada · · Score: 4, Insightful

    The switch to Linux is not about open office. The simple reality is that most people create very basic documents and don't need much more than a basic text editor with fonts and spell check. Most enterprise software is now web based and thus all the average government machine needs is a web browser. So paying for a Windows license an a word license for a zillion machines that don't need either is just throwing money into the toilet. Plus once you dip your machine into the OSS world people often find that all kinds of commercial software needs can be replaced. Email systems, scheduling systems, VPNs, etc.

    While there will be a handful of machines that need to remain windows I suspect that it would be significantly less than 1% and even then they will be in clusters such as an accounting office.

    But some of the greatest advantages of OSS is that you no longer have an onerous license audit problem. Basically you point to your dozen accountants hold up a dozen 5 year old MS licenses and tell the auditors to go to hell as you don't even plan on upgrading office for another 5-10 years.

    As one government official said directly to Bill Gates, OSS gave them freedom from Gates himself.

    What I can't wait to laugh at are all the MS white papers that claim that this will somehow cost the UK more money than they presently spend on MS software. Quite simply these white papers are driven by the hysterical realization that the MS business model of taxing governments and businesses worldwide is nearing an end. People now have realistic options.

    But the tears will be even more real as many governments and enterprises the world round will be dumping MS not out of a desire to save money but a desire to keep their computers from being spied upon by US entities.

  16. Re:Privacy Issues by Nutria · · Score: 4, Insightful

    Switching to OpenOffice would probably cost them more in training then they would save in 20 years of licensing fees.

    As opposed to the relearning time wasted when I was forced to upgrade from MSO 2007 to 2010?

    Thus, I say that "oh, the retraining costs" is a red herring.

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  17. Re:Privacy Issues by icebike · · Score: 5, Insightful

    But we are talking government document here. Papers and memos etc.
    The vast majority of Office document processing never encounters anything more complex than a table embeded in a text document, and most of it is less complex than that.

    OO/LO can easily handle that load. And Once written with either of these free package, conversion to the other works perfectly.

    Getting from Word to OO/LO is occasionally problematic for complex documents. But in my experience, about 95% of the DOCX/DOC files I get convert perfectly. And I have a much better rate going the other way (oo/ol to Word).

    Databases are a minuscule portion of the typical government work load, and even with Microsoft products, they are so unreliable and fragile that as soon as the developer walks out the door your Access + Word + Excel project becomes maintainable.

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  18. Re:Privacy Issues by icebike · · Score: 5, Interesting

    Switching to OpenOffice would probably cost them more in training then they would save in 20 years of licensing fees.

    As opposed to the relearning time wasted when I was forced to upgrade from MSO 2007 to 2010?

    Thus, I say that "oh, the retraining costs" is a red herring.

    Agreed. The retraining nonsense is pure MS hype.
    Switching to either is pretty simple, something that most people do with very little retraining. (Often none). You open the document from Word, or Excel and it just works the VAST majority of the time. The typical government office has little that is that complex. True you can find some horribly complex stuff occasionally, but most is simple letters and reports.

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  19. Fund Open Office rather than fund Microsoft market by Jameson+Burt · · Score: 5, Interesting

    If you want a feature in Open Office, fund it. Better yet, considering the cost of Microsoft Office, put the funding of Open Office in the annual budget. Rather than giving $100 million a year to Microsoft, give $10 million a year to Open Office. With a programming / total-expenditures ratio of 1, open source funding is efficient.

  20. Re:Privacy Issues by femtobyte · · Score: 3, Insightful

    The fact that you spelled it "Laytex" (hint: there is no "y") shows that you likely have near zero experience with actually using Free alternatives. How about giving stuff a try, instead of speaking out of obvious ignorance? Also, if you last used "that shit" a decade ago, the code has improved.

  21. Re:Privacy Issues by Nerdfest · · Score: 3, Insightful

    For cost savings and flexibility, getting rid of office for a more open alternative is the first step towards being able to use non-Microsoft platforms for desktops as well. Once you're not tied to them you can start looking at Linux, OSX, Android, etc. The lock-in is gone. If Microsoft is paying attention, this should scare the crap out of them.

  22. Re:Privacy Issues by davester666 · · Score: 5, Insightful

    This is just a way for the UK gov't to get some additional "concessions" from Microsoft...

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  23. Re:Privacy Issues by pablo_max · · Score: 4, Insightful

    While I agree with you that OO/LO can handle much of what word is used for, I completely disagree that these are a suitable replacement for excel.
    I have tried LO/OO on both mine and my wife's laptops as we both tend to do a lot of work while at home and do not wish to always bring our computers home.
    For someone who is a "power user" of excel, these two programs are simply not sufficient.
    The general performance issues aside, the functionality you get with excel 2013 just cannot be matched right now by OS software. I wish it could because it would have saved my 300 bucks.
    After a week of use, my wife said she would continue to just bring her work laptop home until I bought "real" office.

  24. Re:Privacy Issues by davester666 · · Score: 5, Insightful

    "Real People" are not the ones who decide if MS is used in gov't offices or not.

    There are less than 50 people involved in deciding this [as, presenting suggestions for how to move forward with the UK's IT infrastructure, and it will come down to 1 person who goes yes or no.

    The Real People who are sick of MS products are little people, and how they think or feel about it will have NO bearing on how "the decider" decides.

    Hell, it's more important that they can exchange files with US "law enforcement" than it is for the little people to be happy.

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  25. Would work for some... by NonFerrousBueller · · Score: 3, Interesting

    My wife is a corporate accountant for a large city in New Zealand. I've asked her about this as she uses Excel every day and has used OO/LO at home on occasion (a while back). She says they use so many third-party reporting plugins that work with Excel that a switch to a FS option would be nearly impossible. Word may be crap but Excel will rule the bean-counter world for the time being.

    The main bit of software councils need to wean themselves off of is SAP. My jaw nearly hit the floor when I found out the seat license cost for that (I've forgotten the exact amount and am not waking her to find out), and any individual of a company that runs it who enters their own timesheets must hold a seat license, even if that's the only thing they use a computer for in the firm. We're talking thousands of dollars per seat here, not dozens.

  26. Re:Privacy Issues by KingMotley · · Score: 3, Insightful

    It's not baseless FUD, the open alternative to Excel are absolutely terrible. You can tell this is nothing more than a PR stunt to help contract negotiations when they list "this will help departments to do something as simple as share documents" as one of the reasons. Switching to a different platform than what the majority of offices use will hinder their ability to share documents, not help.

    If you want to make your case, at least stop posting as an Anonymous Coward. Hiding behind AC just shows that you don't believe what you are saying is true, and most people will see right through your BS, and you don't want your name associated with a bunch of lies.