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Adobe Creative Cloud Services Offline (Again?)
New submitter jvp (27996) writes "Adobe's authentication system for its Creative Cloud as well as its website services is down, and has been since Wednesday (14 May) afternoon. What this means: If you're a Creative Cloud subscriber, you can't log into your account via the desktop application. Online services such as the fonts are not available. Applications (eg: Photoshop, Premiere, etc) will continue to work. Softpedia has a nice article on it, but their time frames are off quite a bit." As of this writing, a message on the Adobe Creative Cloud page says "Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience." Even though I've come to like some remote-hosted software, like gmail, I don't think I'd want tools for manipulating local media tied even loosely to the uptime of a remote computer (or network connection).
Wasn't avoiding the "single point of failure" a large part of the reason for cloud services being pushed in our faces in the first place?
This is truly a spectacular failure on Adobe's part.
That sure casts the Firefox DRM decision in stark contrast now, doesn't it?
the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff
The best part is that this is happening on the eve of Adobe canceling sales of perpetual licensing to Adobe Creative Suite products. If you are a volume license customer, you will no longer be able to buy ANYTHING BUT Creative Cloud as of June 1; and you get to pay Adobe every month whether they update anything or not as expense rather than capital purchase.
Hooray for not having competition?
Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
Most people will never learn.
What a joke. Some company will come along and replace them as leader in the Graphic Design software market mark my words. It happened to the makers of Quark Xpress and it will happen to Adobe with their shitty attitude and overpriced software.
The apps will continue to work for a certain number of days depending on what sort of subscription you have. I do the yearly subscription and the message said I had until August. They need to fix it sooner than that and the fact that this has happened yet again, shows they really need to fix something.
Also, how many people on here even use Photoshop (since the Gimp is free and all) or if you are using Photoshop have paid for it?
When will this cloud madness end?
Apparently Adobe Creative Suite (the rubbish offline-only, backwards-thinking, cloudless, land-based software) is no longer going to be updated:
http://arstechnica.com/information-technology/2013/05/adobes-creative-suite-is-dead-long-live-the-creative-cloud/
I guess this is our future people. Service disruption is the least of our concerns:
http://www.slrlounge.com/adobe-attacked-hackers-2-9-million-customers-compromised
teh lulz!
Scruting the inscrutable for over 50 years.
(Of course, Adobe Create Cloud may still suck and make you dependent on complex local and remote software, but cloud services in general have been a big win, at least for me.)
Hype/
Why isn't everyone migrating to the cloud? Cloud apps are fantastic! They enable collaboration! Everything's great! Join the Cloud or be a dinosaur!" /hype
.
Steam is about the only cloud service that is reasonably adequate, and that's because if a game isn't available, it's not that big a deal.
But for work-critical software? If you are "in the cloud" you're gambling with your livelihood.
-Styopa
whenever some big corporate piece of shit has surprise mystery downtime it usually means they got owned hard and won't admit it while their pathetic h1bs scurry around trying to find out what happened.
Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience.
"Creative Moneytrain is, as are all your documents and immediately concerning projects, dead in the water for what you may as well assume is indefinitely. Check back now, or later, or whenever and it might be randomly back up. Thank you for patiently accepting the fact that we as a corporation to which you have gladly provided 4.4 billion dollars in revenue do not now, nor have we ever cared about what it is that concerns you regarding our products or services. please piddle around angrily in Gimp until your overwhelming frustration and lack of attention span sends you galloping back to our cold teat."
Good people go to bed earlier.
Is it me or is Adobe really taking a dump in terms of product and reliability?
Harrison's Postulate - "For every action there is an equal and opposite criticism"
the desktop apps are working for me... no problems... I mean the website is down, yes, but the applications that are loaded on your machine work fine... and I can certainly access the creative cloud app that lets you install new ones... and as far as I know the sync stuff seems to be up too.. I don't use the fonts sync, but the file sync certainly is working for me...
If you put yourself in a position depending on a single vendor, suit yourself. You deserve all kinds of bad things happening to you. I don't suppose it's Photoshop though. There are loads of alternatives.
What happens when the intercontinental Internet goes down because of War or other cataclysmic event?
The history of both the Earth and mankind says these events will happen.
At that point, how do companies and countries continue functioning "when the cable gets cut?"
Subject says it all!!!!!!
When Adobe revealed CC i took the time to think about what it would imply. Then when it was released i tested it (i was still on CS4 at the time)
I wasnt convinced and the price wasnt to my liking (yes some people do buy Adobe products.....) so i surveyed the market to see what could replace them for my need (raster editing, vector editing and page layout so basically photoshop, illustrator and indesign).
I m now a satisfied Corel customer (seriously GIMP got a crappy interface, Inkscape is just not there yet, only Scribus was kinda cutting it), my printer didnt even see a difference, a PDF is a PDF (well PDF/X1a are anyway) and actually some operations are easier now , other are the same and a few are more difficult, but i can do everything that i previously could. And i freaking own the licence to X7 so even if Corel goes belly up i can use my software, i can also use it when the net is down (which happens from time to time, price to pay for living away from the city), and i can upgrade when i need to and not because they decided i should.
I m not the only one, saying that Adobe is Industry Standard is just Marketing BS nothing more, if anything the software i now use is actually better in some places.
I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't read any e-books. Another disappointment courtesy DRM.
I tried to download some e-books from my library website, adobe digital editions is dead while this the authentication system is down, so can't get any e-books. And it's been more than a day without any explanation. Another disappointment courtesy DRM.
https://status.creativecloud.c... authentication is still down
Damn you Blizzard! I pay a subscription, you're down again and... oh wait. nm
You shouldn't need a cloud to be creative. I don't want to buy a subcscription, I want to own the software so I can upgrade when I want, not when Adobe pushes an update.
I work as a graphic and web designer, and I live in Photoshop and Illustrator. We don't utilize Typekit, or the cloud storage, so it didn't really affect us here at the office.
As long as I can still do my job, I'm fine. I'm not a HUGE fan of CC's monthly sub, but the cost/benefit ratio can be insanely beneficial if you HAVE the money for the monthly fee. Now, for my freelance work? Forget it. I'm still using CS2 at home, and don't see it changing right now unless I come into a huge chunk of change.
"Better to be vulgar than non-existent" -Bev Henson
And you had production work to get out *today* then you just paid your stupidity tax. Start looking at Gimp or Corel Draw. You may not like them, but they're there when the "cloud" disappears or the internet is down.
Please do not read this sig. Thank you.
Photoshop 5?
AE 3?
nothin like workin hardware and serial numbers to meet deadlines
"Let the Sun Shine in." - Age of Aquarius/Hey The Sunshine
I have an annual CC subscription and I am not able to open up Photoshop. It says to validate my subscription. So having an annual subscription does not work. If you are able to continue to use Photoshop and other programs, you are one of the lucky ones. I had a deadline last night at 7pm PST and I did not meet that deadline. I told my client to wait until this morning but CC is still down. So much for you can work offline. I called Adobe Customer Service and they told me to disconnect from the Internet to fix the problem. That did not work. They said they cannot help me because they were not able to log in and check on anyone's account. So, so disappointed.
This wouldn't be a problem if they used node.js. Node is non-blocking so it never goes offline. And it's javascript so it's fast and has monads and stuff.
and so I run lubuntu on my chromeook. If it's 0300, and my 'book is on the home network, it backs up to desktop box. one o' these days, I'll get a modern tape drive and make monthly complete backups to be stored offsite. (oblig xkcd #1200)
Creative Suite 6 will become Adobe's XP. Solid enough that no-one ever really needs to upgrade and expose themselves to cloud evaporations.
---- The above post was generated by the Turing Institute. Maybe.
Wonderful comment in the Softpedia comments, linking to this:
http://www.theregister.co.uk/2...
Oops.
'Creative Cloud' is a callous attempt to grab your wallet by Adobe. It's neither creative nor cloud for Adobe customers. It is creative financing for them and a chokepoint for licensing. Adobe should be boycotted out of existence for its hubris.
Ever worked with commercial support?
While I know that negative experiences stick longer in memory, the best commercial support experience that I had was when the vendor just was slightly sluggish (as in taking months even acknowledging a bug report. Considering that the bug reporter was a really big customer.). Other cases where more like active sabotage (e.g. telling us that our replacement hardware will be delivered the day after tomorrow, surprise, surprise, one day before delivery the order disappeared from their tracking system). In other cases getting correct firmware updates worked only by knowing personally people at the vendor, while the official "premium" support claimed that the servers in our data centre cannot be there, because this model is not being yet delivered to customers.
So don't talk about "commercial" support, it's usually not worth the bother.
About 6 months ago I bought a NAS (no, not NSA, but NAS). I had a 500GB drive laying around from a warranty return. It can store two, but I am only using one plus a 16GB usb memory stick plugged into the back. I run an archive once a week. Its saved me once already (yet another hard disk failure). It isn't down; its up whenever I want it to be up. It only automatically comes on on the days I specify, but I can manually turn it on any time I like. I never have to read "service is temporarily down" because someone pulled the plug on a server. Because its on a local LAN, I never have to worry about remote security (and its darn hard to break into a class C subnet, although I do scans with netstat, nmap and wireshark).
I planned an office-wide rollout of CC apps to begin last night -- complete with a nocturnal schedule shift to get it done off-hours. Adobe's the @#$%^ here, but I'm the one looking like an idiot. I would absolutely LOVE it if there were alternative products that my users would use, but since we need "the best tools", Adobe's our only choice. $17k worth of software we can't use..
yay cloud...!
We need to change the image of "the cloud". Here's the new meme:
The cloud is a cold, dark place. Danger and evil lurk in the cloud, waiting for a chance to strike. You won't see it until it's too late.
The cloud offers temptation. Surrendering to that temptation has a high price. Someday soon you will pay.
Know the cloud. Fear the cloud. Watch your back.
It sure looks like the so called "Creative Cloud" got bumped to the Internet's slow lane!
Either that, or it's trying to impersonate Valve's servers for TF2.
- Zav - Imagine a Beowulf cluster of insensitive clods...
I support a bunch of creative types on Macs mostly for a living, as a sys-admin, IT-know it and do-it-all. This shits been going down several times a week for the past couple of months. Usually no more than fifteen minutes to an hour at a time, but it's really easy to miss most of the time. Unless you're actively setting up new systems or inviting new users to teams your shit just keeps working and you don't notice. To say the least it's made me look like a fool more than once.
Can't login? Well do the little password reset thing. What? It says your user and password aren't right? Let me verify I've got you setup right.
Uhmm, I can't login either. I'm sure it's the right password.
Hey, can you login over there?
-- I don't like being made to look like a fool. The fact these bozo's have been doing it a couple of times a week recently is annoying.
What's even worse is I'm a Linux guy. I prefer using the Gimp and other FOSS stuff over what I'm supporting anyways.
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Lets not forget websites like Behance where you can't log in so if you want to add new projects or update your portfolio, you are screwed. This is an exceptionally long downtime in this day and age and is making me think twice about this whole cloud thing and Adobe.
When will the bean counters realize that the money saved up front on administrative overhead is lost during the first downtime? There are benefits to having the technical staff on your side of the router and binaries that don't have needless "did your mom say it's ok" dependencies.
Photoshop, Indesign are working however, I can't get MUSE to work. Keeps asking for sign in stuff. I run a magazine and need to update my site asap! This is not good.
is quite obviously to increase software companies' control over users
No, it only increases Adobe's control over their own software.
The "users" referred to are by implication users of Adobe's software, i.e. the people who chose to and are still using it. Adobe wish to control who uses it and how they use it.
Of course. Do you somehow believe that companies should not be able to determine their own business-model?
You're putting words in my mouth, as I didn't say anywhere that they shouldn't.
The fact that Adobe once offered an unlimited license to their software was their choice at the time. It didn't entitle you to anything regarding their future business.
Again, you're putting words in my mouth- I didn't claim that it did. But the assumptions you made and read into my comment just because I criticised Adobe, and the way you responded to them say a lot.
What I did do is something that I- and anyone else- is something I'm perfectly entitled to. I criticised Adobe and their business model. Time and time again, when a company, product or service is criticised on Slashdot, someone else answers with a would-be riposte essentially boiling down to "you don't have to buy it, so you have no right to criticise it".
Time and time again I've pointed out that it doesn't work like that. Adobe and friends have the freedom to run their business how they like (within reason). Others have the freedom to criticise their behaviour or anything they don't like about it, even if they're not being forced at gunpoint to use it.
I bet you've never criticised a car model (because you don't *have* to buy it), a company's uncompetitive prices (because you don't *have* to buy there) or the way a business in general is run (because... well, you get the picture). In fact, I bet you're never said a word against *anything* you had the choice to reject (including advising those who might be making the same choice). Right?
It's funny how so many of those who rush to defend the freedom of companies to run themselves how they like in a free market seem to forget that freedom cuts (or rather, should cut) both ways.
"Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
Good to know for me as a firefox user. One day there will perhaps be another downtime, and I won't be abled to watch DRMed movies.
Have they mentioned how long it will take to resolve? Any message from Adobe's engineers?
I like to mention this: http://arstechnica.com/civis/v...
Maybe it is the heat, but it hasn't been a good week for clouds. Fire took out my cloud when an XO circuit killed my hosted DNS and subsequently my hosted website and "cloud" email. Different fire somehow took out one of our supplier's SIP trunks leaving them without phones.
Oh well... still have two 9's for the past 12 months...
... if Adobe had started following the suite of App-Developers in the mobile arena ... requiring in-app purchases to use features ... ;)
Ultimately, customers are at fault - they shouldn't have renewed any services with Adobe that require the online connection ... but companies will keep on abusing customers as long as they keep buying their products ...
It's like the bad old days, where your computer was just a terminal used to connect to the real computer where all the work was done. It's nothing short of stupid and backwards, but of course it's easy to trick people into paying for this.
For a company of Adobe's size, technical resources and experience, and for their tremendous investment in the cloud, I was quite surprised that they didn't have any failover capability with their Web services, and that it took as long as it did to analyze and correct the problem, er, "maintenance issue". During this time, I wasn't able to download my monthly eBooks from Entitle, as their catalog of titles are all protected with Adobe's DRM and their eBook Reader applications connect directly to Adobe for authentication.
Granted, not being able to access some recreational reading material was no great loss or inconvenience, but for those whose independent businesses and livelihoods depend on a robust, well maintained and well managed and set of high availability of Web services, it must have been excruciating. But this also makes me wonder that for other online vendors that are so dependent on Web Services, how well are contracted service levels and availabilities thought out by both businesses, how would Adobe price out these services, and do they have any type of services protection or insurance for loss of business and to reimburse other vendors?
"I prefer using the Gimp and other FOSS stuff over what I'm supporting anyways."
You remind me of the guy who shows up at The Home Depot in his Yugo to pick up half a dozen sheets of 4x8x3/4 plywood and a pallet of wood mulch. The job calls for a pickup truck, but he'd rather just drive his Yugo, 'cause it's what he's used to, and does "everything he needs".
If you're using GIMP, you don't know shit about image manipulation.
You sound like a standard-issue Apple user. Not the technical types, or people who happen to use Apple, but the kind who makes sure their phone case has a hole in it so the logo shows.
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