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ISPs Violating Net Neutrality To Block Encryption

Dupple writes One of the most frequent refrains from the big broadband players and their friends who are fighting against net neutrality rules is that there's no evidence that ISPs have been abusing a lack of net neutrality rules in the past, so why would they start now? That does ignore multiple instances of violations in the past, but in combing through the comments submitted to the FCC concerning net neutrality, we came across one very interesting one that actually makes some rather stunning revelations about the ways in which ISPs are currently violating net neutrality/open internet principles in a way designed to block encryption and thus make everyone a lot less secure.

43 of 149 comments (clear)

  1. No Carriers by Anonymous Coward · · Score: 2, Insightful

    They block encryption they are violating the telecommunication laws. And so they are not a carrier anymore.

    1. Re:No Carriers by sabri · · Score: 3, Interesting
      I call bullshit without more evidence. From the article:

      When it detects the STARTTLS command being sent from the client to the server, the mobile wireless provider modifies the command to âoeXXXXXXXX.â The server does not understand this command and therefore sends an error message to the client.

      This smells like a transparent proxy for mail, in a similar manner is providers have been doing transparent proxying for a long time. This does not necessarily have anything to do with DPI and selectively modifying server's responses to client requests.

      The whole article is written by folks who clearly have no idea about how the internet works.

      --
      I'm not a complete idiot... Some parts are missing.
    2. Re:No Carriers by TechyImmigrant · · Score: 5, Insightful

      Isn't the end result the same?
      If a transparent proxy changes the TLS messages, it's filtering encrypted traffic so it's a MITM attack.

      Still evil.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    3. Re:No Carriers by TheCarp · · Score: 5, Interesting

      > The whole article is written by folks who clearly have no idea about how the internet works.

      No. It is written by someone who thinks he knows how it is supposed to work and not how it actually is setup. I had the same thought about transparent proxy however... his final assessment is SPOT ON.

      The user, who is paying for internet access, is attempting to connect to a remote machine and, having that connection HIJACKED by a transparent proxy.

      If I send a TCP SYN to w.x.y.z, then, as a paying fucking customer, I want that SYN packet to be delivered to w.x.y.z and responded to by the same. There is absolutely no scenario where I want someone else intercepting the traffic and doing something else instead.

      In short, the author of the article shouldn't need to know those details because they are all the same to him. End result is, his connection is being tampered with, and he is not recieving the service he paid for.

      --
      "I opened my eyes, and everything went dark again"
    4. Re:No Carriers by sabri · · Score: 4, Interesting

      Isn't the end result the same?

      Yes, and I totally agree with you. But this article is written by a journalist, not a techie. It's kind of like watching a Hollywood hacking scene.

      --
      I'm not a complete idiot... Some parts are missing.
    5. Re:No Carriers by bobbied · · Score: 2

      They block encryption they are violating the telecommunication laws. And so they are not a carrier anymore.

      If you mean "common carrier" then the truth is that they never where one.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    6. Re:No Carriers by TechyImmigrant · · Score: 4, Informative

      Agree. A good article would explain how it happens, such as on Cisco gear and how it may or may not be deliberate and would explain what you can do about it, e.g. use a VPN service.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    7. Re:No Carriers by Charliemopps · · Score: 4, Interesting

      Isn't the end result the same?
      If a transparent proxy changes the TLS messages, it's filtering encrypted traffic so it's a MITM attack.

      Still evil.

      Yea, but this is nothing new. We'd like our ISPs to be 100% transparent but they are not. This has nothing to do with net neutrality. And their example of Verizon? That's not net neutrality. Netflix went to a peer without consulting Verizon, that is not how things are done. Verizon refused to be forced into that agreement. Yes, the FCC should address peering agreements, but they have absolutely nothing to do with net neutrality. Netflix had their bandwidth in the wrong place, hoping to force Verizon to move as well. It didn't work.

      This entire article is just fluff designed to play on tech junkies fears. Net Neutrality should be codified into law, but neither of these issues are good examples of anything related to it. In fact, I'd agree that all of the issues talked about should be addressed by the FCC but their only relation to one another is that they involve "The internet"

    8. Re:No Carriers by tjlee · · Score: 2

      It's no longer transparent if it changes the traffic it is proxying...

    9. Re:No Carriers by aztracker1 · · Score: 3, Funny

      So that means I won't be getting a BJ during my tryout to be an underground super elite hacker dude?

      --
      Michael J. Ryan - tracker1.info
    10. Re:No Carriers by aztracker1 · · Score: 4, Insightful

      What someone should probably come up with is something between https and http.. that being signed payloads over http... for stuff that is non critical and available via cdn, it would be nice if some of these systems could be used to cache results... the payload could be signed with the private key (used on https), and have that signature added to the header... this way signed http objects could be used via https, without the warnings... the content matches the signature.... edge caching systems can still be used (if they respect the header).. maybe use httpsd as the protocol (http + signed data) and fallback to https if there isn't a signature.

      --
      Michael J. Ryan - tracker1.info
    11. Re:No Carriers by DamnOregonian · · Score: 5, Informative

      Disclaimer: I am a senior network engineer at a large regional ISP.

      Transparent proxying, particularly on smtp is unfortunately commonly applied to residential connectivity, and there's little that can be done about it (short of blocking it entirely, which is what a lot of ISPs do).

      When Joe User's windows machine gets infected and starts launching spam at the universe, if we don't catch it quick enough, it results in blocks. Sometimes if the infection is big, the blocks can happen to entire /24 subnets. In egregious cases, entire netblock allocations.

      Usually, the transparent proxy is employed to limit the damage (number of IPs) that may be blocked in the event of a compromise. In this case, the proxy *should* support encryption, that part is inexcusable, however, we have to do something to protect our network from you guys.

    12. Re:No Carriers by sjames · · Score: 2

      Actually, no. TFA said that the client's communication was overwritten with something else and that is exactly what happened. He didn't claim any particular mechanism in use.

      Transparent proxying and DPI are equally evil. Either way, what you send is not what the peer of the connection receives and vice-versa.

    13. Re:No Carriers by jc42 · · Score: 4, Insightful

      They block encryption they are violating the telecommunication laws. And so they are not a carrier anymore.

      If you mean "common carrier" then the truth is that they never where one.

      Maybe we should be looking at the origins of the "common carrier" concept, and learn how they apply to the current situation. A number of historians have written on this topic, and the history definitely applies to our modern network.

      Part of the explanation of how "common carrier" arose is in the well-known phrase "kill the messenger". Centuries ago, this was a very real problem. It wasn't unusual for a prince (or other powerful personage) to respond to the receipt of a message he didn't like by punishing the poor fellow who delivered it. The carrier services replied to this in about the only way they could: They opened and read the messages, and if they thought the recipient would react by harming their carrier, they would "edit" the message. And when dealing with a recipient who had a bad history, they'd often sell the message's content to the enemies of the sender or receiver.

      Eventually the smarter princes figured out that a reliable message service was worth more than the temporary enjoyment they got from torturing or killing the messenger. So some of them got together with the message services, and worked out an agreement: If a sender and receiver had both signed on with a message company, they could send "sealed" messages, which the message carriers would promise to deliver unopened. But this would only apply if the sender and receiver had both promised not to damage the carriers employees or equipment, etc., etc.

      This worked out to the advantage of the princes who joined in such agreements, so the practice spread, and became known (in English) by the phrase "common carrier".

      It's easy to see how this all might apply to our current topic. The ISPs are "carriers", but not "common carriers". They have a record of opening and reading our communications, and selling the contents to "enemies" like marketers and government agencies. We're now engaged in collecting evidence about this behavior, and publishing it openly. We should make it clear that, as long as the ISPs continue acting in such perfidious ways, we will continue to work to expose their behavior to the general public, including people they views as their enemies (or "competitors";-).

      The parallels to the original situation aren't exact, but we might benefit by knowing the history and trying to find a similar solution that can work today.

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
    14. Re:No Carriers by uncqual · · Score: 2

      It's kind of like watching a Hollywood hacking scene.

      Speak for yourself. The password cracking programs I use display all the passwords as they are checked (unfortunately, I've been unsuccessful at cracking passwords in keyspaces exceeding 5 alpha numeric characters - I think I need a monitor with a faster response time).

      --
      Why is there an "insightful" mod and why isn't it "-1"? If I wanted insight, I wouldn't be reading /.
    15. Re:No Carriers by Jane+Q.+Public · · Score: 3, Informative
      What's really weird is this claim in OP:

      One of the most frequent refrains from the big broadband players and their friends who are fighting against net neutrality rules is that there's no evidence that ISPs have been abusing a lack of net neutrality rules in the past, so why would they start now?

      Since when? Comcast routinely throttled P2P and other traffic until the FCC forced them to stop, a couple of years ago.

      Their method was to send fake reset packets. The only way they could do that is via deep packet inspection and intentionally messing with your "private" communication.

    16. Re:No Carriers by icebike · · Score: 2

      Seems to me its more of a denial than an attack.

      They want you to only connect outgoing SMTPS connections on 465. Golden Frog never even tested that, even after showing in a footnote that this was "possible" (their wording, I suspect they didn't want to admit it is the preferred way). Tempest Teapot.

      --
      Sig Battery depleted. Reverting to safe mode.
  2. Competition urgently needed by mi · · Score: 5, Informative

    As long as the ISPs retain monopoly positions, they will be able to do as they please (or as the NSA pleases to make them do).

    And once there is healthy competition among them, there will be no need for the rest of us to legislate every minutiae of their behavior.

    --
    In Soviet Washington the swamp drains you.
    1. Re:Competition urgently needed by Anonymous Coward · · Score: 2, Insightful

      And once there is healthy competition among them, there will be no need for the rest of us to legislate every minutiae of their behavior.

      Bullshit.

      Once they have competition, they'll just form a cartel to collectively screw us all over.

      If you think competition gets rid of the natural urge of corporations to act like assholes ... you're fucking deluded.

      Human nature is such that if you decide you no longer need legislation, they'll just start doing it again.

      I don't believe for a moment they're ever going to be anything except for self serving douchebags. Competition won't change that.

      You guys who think the free market solves problems are pretty fucking deluded.

    2. Re:Competition urgently needed by atfrase · · Score: 5, Insightful

      I think this hints at the fundamental disagreement between people's thoughts on "net neutrality."

      Some folks think business is business and should be able to do whatever it wants, probably because they have money or some other vested interest in the current telecommunications behemoths, so they want the maximum return on that investment no matter who gets screwed in the process.

      Other folks (like you) see a problem with the current arrangement, and believe that the solution is to create more competition so that the telecom industry "regulates itself." In principle I agree, but I think that's just not possible in this case.

      The rest of us believe that telecom is, was, and (for the foreseeable future) always will be a *natural* monopoly. You can't have meaningful competition for building roads and sewers and power grids, in part because those things cost so much money that it is effectively impossible for a new player to enter the market, and in part because our cities would be a mess if we had to deal with multiple parallel networks of these kinds of infrastructural utilities. Telecom has exactly the same issues; no matter how data transmission technology evolves (in the foreseeable future), be it telephone wires, coaxial cables, fiber optics, or whatever is next, it will always be vastly more efficient for a single entity to install and manage that physical data network, at least at the local level. There just can not be meaningful local competition in data transmission services (which includes telephone, television, internet, etc). So the solution for telecom is exactly the same as it is for water, sewer, roads, etc: allow one entity to run it, but regulate them heavily as a public utility.

      The problem we're facing now is "how to get there from here." We should have made this transition decades ago, but for a variety of reasons didn't, and so now those telecom monopolies have been allowed to remain private for too long and grow to enormous size. Wrangling them back into a public utility arrangement is the only sustainable path forward, but it will also be extremely politically difficult.

    3. Re:Competition urgently needed by ShieldW0lf · · Score: 2

      Competition brings out the least in people.

      If you measure yourself against the world, you'll always have room to improve.

      If you measure yourself against other men, if you're the best, you'll never reach your potential.

      And, because your peers have motivation to celebrate your failures, rather than your successes, you'll actually be fighting those who should be benefiting from your achievements.

      On a personal level... dealing with competitive people is too tiresome to bear. Nothing they have to offer is worth dealing with their ego driven crap.

      And, you can see the idiocy in their posts here. ISPs in the states are the most "free market" in the world, and they are also among the worst. The countries that treat ISPs as critical infrastructure like roads are the ones with the fastest infrastructure, but the "free market ra ra ra" crowd are still convinced that the way to improve the situation is to move further away from what is working better elsewhere.

      Now, this isn't an academic debate. When you can look around, see that other people are getting better results, and you ignore that, that is just plain stupid.

      --
      -1 Uncomfortable Truth
    4. Re:Competition urgently needed by mi · · Score: 3, Insightful

      Once they have competition, they'll just form a cartel to collectively screw us all over.

      Does not happen with restaurateurs, car-makers, nor even the cellular-service providers. Why would it happen with the ISPs?

      I don't believe for a moment they're ever going to be anything except for self serving douchebags. Competition won't change that.

      People will be looking out for themselves, that much is true. Competition, however, will make providing better service the most profitable course of action.

      You guys who think the free market solves problems are pretty fucking deluded.

      For all the problems with the free market, nothing humanity has tried works better...

      --
      In Soviet Washington the swamp drains you.
    5. Re:Competition urgently needed by mi · · Score: 3, Informative

      The rest of us believe that telecom is, was, and (for the foreseeable future) always will be a *natural* monopoly

      Natural monopoly is a myth. A myth very convenient for and thus perpetuated by the government officials of various levels as it gives them undue power, but a myth nonetheless.

      You can't have meaningful competition for building roads and sewers and power grids

      Yes, you can. Tokyo has competing subway lines — why can't New York City? Your GPS is likely to show you several options for any route of appreciable lengths — why can't those different roads be privately-owned and compete?

      For example, to leave New York you have many options (most of them requiring payment on top of the taxes) — why can't those bridges and tunnels be privately owned and compete with each other? Maybe, their new owners will consider high traffic a profit opportunity, rather than a burdensome nuisance — and seek to attract more drivers by innovation of both toll-collection and road-maintenance... I dunno, it works for supermarkets... Heck, some private (and disgustingly profit-driven) concern may even undertake building a new tunnel (or a bridge)...

      it will always be vastly more efficient for a single entity to install and manage that physical data network, at least at the local level

      Really? Why not? In the 20ie we had competing telephone companies — each running its own wires to buildings. Today Google is laying down its own fiber — to much rejoicing on this very site — and AT&T is planning its own alternative, despite your claims of it being "inefficient". Various markets have competing coax-cable providers already. The actual cable-laying is just a (small) part of providing Internet service... Though in theory a monopoly ought to be easier — and thus cheaper — to operate (in any market), in practice any benefit is quickly consumed by the inevitable arrogance of such providers and the concomitant drop of quality and rising end-user prices (any wins in the monopoly provider's costs are compensated for by their fattening up the profit-margins).

      We should have made this transition decades ago, but for a variety of reasons didn't

      Oh, it is not a "variety" of reasons — but a single one: our government followed that myth of "natural monopolies" and granted cable-TV providers monopoly rights in their respective markets. That law was rescinded in the mid-1990ies, but the damage was done...

      --
      In Soviet Washington the swamp drains you.
    6. Re:Competition urgently needed by roman_mir · · Score: 2

      Yep, there are no natural monopolies, and where a company becomes a monopoly without any government intervention it does not mean it is a bad thing, it means the company is providing the best product at the lowest price at the time and place.

      It is like Edison said: We will make electricity so cheap that only the rich will burn candles.

      The free market (free from government abuse and protected with laws that are applied equally to all market participants without discrimination) capitalist (private property ownership and operation) economy works to lower prices and to increase choices due to competitive pressures and desire to get more market share, all of which is what 'trickle down' economics actually is.

      The 'trickle down' effect does not come from money that is spent on leisure and consumption, the trickle down effect is the effect of the wealth being invested productively to lower prices and increase choices. This is something that many choose to ridicule, yet they benefit from this effect every time they get any benefit from the modern economy, which is all created from money that was made from businesses creating things cheaper and more efficiently (and when I say all was created by businesses, that is exactly what I mean, even the taxes that are stolen from the productive people are used by government in very few occasions to run yet another ponzi scam of a program, that money first had to be made by a business to be stolen by the government).

  3. this could be solved by defining "internet access" by gandhi_2 · · Score: 4, Insightful

    if someone is selling "internet access" at x throughput rate.... that should mean something.
    if someone wants to sell http-only access, fine. But you can't call it "internet access".

  4. The "It's not working" attack by TechyImmigrant · · Score: 5, Interesting

    This was discussed when we were writing the 802.11i security specs. If an attacker can selectively DoS the link/network/whatever when security is enabled, you can fool the user to conclude the security is the problem and turn it off, whereupon everything starts to work.

    There is a collision of two principles
    1) Silently drop bad packets.
    2) Let the user know something bad is happening.

    These are opposing goals. In the case of this attack, we want #2, because we know they have evil intent and plaintext is not ok and we need the user to not turn off TLS.
    In other cases, like front door attacks (as opposed to MITM), #1 is the way.

    This is why designing a good security protocol is hard and TLS still does the wrong thing at the wrong time.

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  5. Vodafone guilty as well by Reverant · · Score: 2

    Vodafone here in Europe is also blocking TLS when sending emails through their broadband services. They do so only when port 25 is used; they don't in other cases. My theory is that they want to be able to scan the emails for viruses and/or spam, and block the connection/notify the customer to avoid unpleasant bill suprises. At least that's what my optimistic POV wants to see.

  6. Cisco firewall for filtering malware email by raymorris · · Score: 4, Informative

    The log matches a Cisco firewall attempting to block malware and such being sent out.
    It replaces all unknown / unsupported smtp commands with XXXXXX.

    http://www.cisco.com/c/en/us/t...

  7. not surprising, Time Warner has similar chicanery by nimbius · · Score: 5, Interesting

    Time Warner is just as predatory and absurd. When you subscribe to their service, you'll receive almost weekly reminders to "bundle" your service together with cable TV and phone. Opting out from this advertising is almost impossible As a cable internet user, when you set up your open source router to block ICMP traffic and recurse your own DNS, you'll be instantly branded as abberant. IRC and VPN traffic ive found also trigger this reaction. Time Warner DNS servers will then redirect to a page accusing you of sending unwanted traffic. If you want to continue using Time Warner DNS you'll need to complete the electronic equivalent of an apology and sign up for an email address. You'll then be presented with their software and the DHCP assigned DNS servers will begin responding normally again. I returned to my own setup almost immediately after being forced into this.

    Eventually my DNS recursor and irc client stopped functioning entirely, so i was forced to tunnel this traffic over to my VPS and the phonecalls started about my "unwanted" traffic. Explaining why you're doing this is pointless, but the calls are harmless so long as you pay the bills on time. In the age of cutthroat capitalism you're supposed to subscribe, bundle, consume, and repeat. My experience with Verizon was just as draconian with the exception that they also block all SMTP traffic and, should you null-route their advertising CDN used to inject targeted content, they become very interactive. Customer service will call you within a day asking to set up a service appointment for a connectivity problem theyve "detected."

    --
    Good people go to bed earlier.
  8. Re:this could be solved by defining "internet acce by Dega704 · · Score: 5, Interesting

    This is why I think that the Netflix debacle amounts to a bait-and-switch on the part of the ISPs. If they advertise a connection to the 'Internet' at a given speed, then fail to deliver on that speed when the party on the other end has provided the necessary capacity, they are committing straight-up false advertising.

  9. Lacking Credibility by Dredd13 · · Score: 2

    When the original article cites as its first example of network tinkering the already thoroughly debunked "faster Netflix through my VPN" video, the level of technical credibility to the article is already set at "abysmal". There's no argument that the VPN tunnel was faster (obviously), but the alleged reason (which many sites, including this fine establishment, got on the bandwagon for, even though they should know better) was horseshit.

    Second, the article demonstrates the problem with a connection to tcp/25. Unless the customer is running a mail *server* on their residential ISP line, they should be connecting to tcp/587. The wireless provider in question here is absolutely within their bounds to say "they don't want you running an SMTP MTA on the wifi", but that running a normal MUA is fine. Is there any evidence that this problem also exists for connections to tcp/587?

    1. Re:Lacking Credibility by Dredd13 · · Score: 2

      It's really quite simple. If you have a download speed topping out far lower than your maximum and you then connect through a VPN and get more available bandwidth then there is a rabbit away somewhere. Netflix have already now paid up anyway to get rid of this 'issue' for their users, so that debunks this bit of dog shit.

      It means you've routed out your ISP through a peering point that isn't Level3, and that the peering point between your VPN provider and L3 is less saturated than your ISPs. That's all it proves.

      Connecting to something on port 25 and allowing inbound connections to something you have running on port 25 are two entirely different things. If you don't know that then you really don't know anything at all and frankly aren't qualified to comment.

      Connections to port 25 have been set aside for "server to server" (e.g., MTA) communications for quite some time now, with "client to server" (e.g., MUA) communications moved to tcp/587 for over a decade. Thus, if you are connecting to tcp/25, it is safe to assume, in this day and age, that you *are* an MTA. If you were an MUA, you'd be using tcp/587.

      If you don't know that, then you really don't know anything at all and frankly aren't qualified to comment.

  10. Re:this could be solved by defining "internet acce by Shatrat · · Score: 3, Insightful

    I believe this is spot on. I also think that services stuck behind a NAT should not be sold as 'Internet' either. This seems like a perfect stick for the FCC to keep ISPs in line with. Do whatever you want, but if your product is inferior we won't let you advertise it as 'Internet'

    --
    09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
  11. Cisco ASA by backtick · · Score: 5, Informative

    Google "250-XXXXXXXA asa cisco starttls" and you'll find this is almost certainly an ASA preventing TLS as configured on the device. Since it doesn't want TLS traffic, the config is to just mangle the packets. Well known effect, been around for years (5+). The FW admin needs to correctly deploy fixup, allow TLS or simply not inspect esmtp. Simple fix, documented in Cisco doc 118550, among many other places.

    1. Re:Cisco ASA by Anonymous Coward · · Score: 2

      I'm glad someone beat me to it. As soon as I saw the banner, in the article, I said 'Cisco SMTP fixup strikes again'.

      This is folks attributing to malice what is really incompetence. Cisco turns SMTP fixup on by default, and it breaks ESMTP (I'm not sure if it's still true, more recent code versions may have finally done the sane thing and turned it off by default, but it's obviously turned on by the wireless ISP in Golden Frog's example).

      This is a total non-story

    2. Re:Cisco ASA by eth1 · · Score: 4, Interesting

      Google "250-XXXXXXXA asa cisco starttls" and you'll find this is almost certainly an ASA preventing TLS as configured on the device. Since it doesn't want TLS traffic, the config is to just mangle the packets. Well known effect, been around for years (5+). The FW admin needs to correctly deploy fixup, allow TLS or simply not inspect esmtp. Simple fix, documented in Cisco doc 118550, among many other places.

      You beat me to it. That's the first thing that popped into my head, too. This (for some inexplicable reason known only to Cisco) is the *default* behavior of ASA and PIX firewalls, so really it probably just means that someone that didn't know what they were doing threw a firewall in the mix somewhere. It's an easy fix, but requires messing with policy-maps, which inexperienced admins often find confusing.

    3. Re:Cisco ASA by segedunum · · Score: 5, Insightful

      I can't mod you up any further, but yer, you're spot on. This is actually the default behaviour of a lot of routers. It might look like malice but in this case it could very well be complete laziness and a lack of awareness. Typical ISP in other words.

  12. Re:Voting for the right people by fustakrakich · · Score: 2

    Well, I hope you're not singling him out. I've been watching the same thing for a very long time with many different actors. But the one thing remains as true as it ever has, the blame lies squarely on the shoulders of the voters, and nowhere else.

    --
    “He’s not deformed, he’s just drunk!”
  13. Verizon and IRC by kevmatic · · Score: 2

    It used to be that my sister couldn't connect to Efnet using her 4g on her phone. I helped her bypass it by finding a server with SSL support and encrypting the connection to Efnet.

    A few months ago, this quit working too. I was puzzled- how did Verizon know it was IRC traffic? The port was a standard HTTP port...

    She found that turning SSL back OFF made the problem go away- she can get on IRC just fine now. It seems they no longer block IRC but block SSL? I didn't really investigate further, but this seems to explain it.

  14. I think the part that scares me.... by Drakonblayde · · Score: 2

    Is that techdirt did virtually no research on the issue, they just passed along what Golden Frog said in their filing.

    Which brings me to the *really* scary part.

    A company which provides VPN service should reasonably expect to have a clue when it comes to network operations.

    Not only did this company not have the chops to figure out that 'someone may have incorrectly configured a firewall!', oh no. They decided to compound their inadequacy by including it in a filing to the god damn FCC.

    So many levels of failure involved in this.

  15. Re:this could be solved by defining "internet acce by qbast · · Score: 3, Insightful

    When I was administrator in small ISP (about 100 customers) we solved that by monitoring rate of outgoing connections to port 25. Too many connections in 10 minutes - start blocking and call the customer to confirm if this is legit. If yes (happened exactly one time) customer got whitelisted, otherwise we would send somebody to help them with antivirus setup and cleaning up their machine. We also had transparent Squid http cache - not mandatory, but since traffic from cache was delivered at full LAN speed, almost everybody wanted it. The point is that it is possible to take care of the network without treating customers like irritating pests, it just needs a little extra effort.

  16. Re:this could be solved by defining "internet acce by DamnOregonian · · Score: 2

    We used to use a similar solution when we were similarly sized.
    At ~16k residential customers, we had to resort to less work-intensive methods. Transparent proxies are a good one. Though we don't try to mess with the end users' attempt at encrypting their sessions. I suspect that's either a mistake on the part of the ISP, or a limitation in the software/hardware they're using.

    The alternative, is to just do what most large ISPs do- block outbound SMTP entirely.

  17. Re: Voting for the right people by rickb928 · · Score: 2

    "Republicans are even MORE in favor of a corporatocracy than their opposition"

    Don't bother. there is no functional or philosophical difference between the leadership of the two major parties. Making that point labels you as blinded by your own partisanship, and perpetuating the root problem - our political system is co-opted by lobbies of various constituents, industries, and others. A wholly owned subsidiary of interests that do not have our best interests at heart.

    Really. if you don't get this, you don't get IT. At all.

    --
    deleting the extra space after periods so i can stay relevant, yeah.