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Amazon's Echo Chamber

An anonymous reader writes: The announcement this Thursday of another dubious piece of hardware from Amazon led Dustin Curtis to write an article critical of Amazon's hardware strategy, saying the company just doesn't understand what makes a device good or bad. Curtis says, "With Amazon.com, it can heavily and successfully promote and sell its products, giving it false indicators of success. It's an echo chamber. They make a product, they market the product on Amazon.com, they sell the product to Amazon.com customers, they get a false sense of success, the customer puts the product in a drawer and never uses it, and then Amazon moves on to the next product. Finally, with the Fire Phone, customers have been pushing back.

The media strategy that seems to be driving Jeff Bezos to make mobile consumption devices (with Amazon's media stores and Prime video/music) is flawed. No one makes money selling media for consumption anymore. That market is quickly and brutally dying. The media market is now so efficient that all profit is completely sucked out of the equation by the time you get to the consumption delivery system, to the point that it is barely possible to break even."

24 of 112 comments (clear)

  1. Oh... by darkain · · Score: 5, Funny

    I thought this article would be about the sound chamber inside of the Amazon Echo, now I'm disapointed ... http://www.amazon.com/oc/echo

  2. Uh by ADRA · · Score: 4, Insightful

    Netflix made 71m off of the 'there's no money to be made slinging content' game, and who knows how much Apple makes off music, either in content distribution or hardware. Yes, they made a product less desirable for their market and they're paying for that mistake, oh well.

    --
    Bye!
    1. Re:Uh by Hadlock · · Score: 5, Informative

      Re: Cable Cutting
       
      The Amazon FireTV (the full size square, not the HDMI dongle) is a fantastic device for $99 and XBMC has native support for it now. Once you bump the buffer from 20MB to 500MB and remove the bandwidth cap XBMC + Amazon Fire TV is a fantastic device for streaming the largest uncompressed 1080p video. It also handles your standard 100MB-4GB video files without cache modification as well. Also it does stuff like Netflix, Amazon Prime (aka HBO), most Android apps (like BombSquad, a Smash Brothers clone), you can side-load APKs without rooting it etc etc Amazon did a great job with the device and I use it daily instead of owning a cable box.
       
      Absolutely zero interest in an Amazon branded phone though. I heard their Fire Tablet or whatever was pretty fantastic for the time but the market has moved on and even the $79 chinese branded tablets are competitive these days for most users.

      --
      moox. for a new generation.
    2. Re:Uh by Enry · · Score: 3, Informative

      Not when they first started.

    3. Re:Uh by Enry · · Score: 3, Interesting

      Netflix is doing the same thing that HBO/Showtime/Cinemax/Amazon Prime is doing. They all started off just licensing works from others. How do they stand out now that there's a lot of competition? By creating their own content that is only available from them. I'd say that a majority of the people that use Netflix do it to watch the non-unique programming, but when you know you can watch House of Cards or Alpha House it's an incentive to get the service.

    4. Re:Uh by Anonymous Coward · · Score: 4, Informative

      Amazon devices sales are terrible because they don't have Google Play app marketplace. End of story. Everyone who wants to get locked in to a content ecosystem where they are forced to buy devices from one source already owns Apple products. Amazon devices are a media appliance, not computing devices. They have a shitty app store. That isn't going to change any time soon. An Amazon Tablet or Phone is only useful as a portal in to Amazon Prime and Kindle content. It's 1 dimensional. Why would anyone want to own one when they can buy a Nexus phone and tablet and get Google Play AND Amazon Kindle AND Amazon Prime AND Barnes & Noble?

      I love Amazon, do 100% of my purchasing of physical goods via Prime. I get 25% of my print media through Amazon because their DRM makes it difficult for me to transfer their content in to my preferred ereader app: Google Play Books. I have a digital bookshelf in one place and I don't want to have to search through 3x different apps to remember where I purchased my ebook.

  3. Who is that? by paiute · · Score: 5, Insightful

    Who is Dustin Curtis, and which multibillion dollar company did he found?

    --
    If Slashdot were chemistry it would look like this:Cadaverine
    1. Re:Who is that? by smittyoneeach · · Score: 3, Funny

      Just some guy who realized that his given name, Dustin Thewind, had been sort of jinxed by the band Kansas a couple decades back.

      --
      Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
    2. Re:Who is that? by Your.Master · · Score: 3, Informative

      Amazon has low profit *compared to its size and revenue*, but a mom and pop corner store with this kind of profit would be astounding.

      Here's their past few years:

      http://investing.businessweek....

      2010: 1.15 billion
      2011: 631 million
      2012: loss of 39 million. So admittedly, Mom & Pop would be in trouble if they started in 2012.
      2013: 274 million.

      I would love to have a mom and pop store that made approximately 2 billion dollars profit in the past four years.

      Now, this year looks like it might be another loser year, but it's hard to tell because the xmas season tends to be disproportionately profitable. They do operate right on the knife's edge, playing the long game that we so often say that companies can't bring themselves to do. But the way you write that makes it sound like they have a lifetime and yearly net loss, and no, Amazon is overall much more profitable than a mom and pop corner store.

      Measures like return on assets could be another story.

  4. TRANSLATION: by Lehk228 · · Score: 3, Insightful

    Dustin Curtis does not understand Amazon's strategy and therefore the strategy must be wrong

    --
    Snowden and Manning are heroes.
  5. Failure Matters by TechyImmigrant · · Score: 5, Interesting

    You're allowed to put out a few failures if it takes you to success.

    Apple 3? -> LISA? -> Macintosh!
    Apple Newton? -> Ipod(the old crappy ones)? -> iPod! -> iPhone!
    Econet? -> X25? -> Packet Ring? -> The internet!

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    1. Re:Failure Matters by serviscope_minor · · Score: 5, Funny

      Ipod(the old crappy ones)?

      Ah yes, we remember the crappy ones. No wireless. less space than a nomad. Lame.

      --
      SJW n. One who posts facts.
  6. Great Strategy by drasfr · · Score: 5, Insightful

    Honestly I think it's a great strategy to be bold and NOT be afraid to try new things. They are lucky to be in a position to be able to reach many of their customers and experiment. I say try, be bold. You fail, you hopefully learn from your mistakes and customers. Try again. Something will stick and could become successful.

    At least Amazon compared to Samsung tries new things they do not copy. It takes courage to try and gamble with large sum of money. My hat off to Amazon even if I don't always like their product. Hell I did sign up for the Echo. I might stay in a drawer after a few weeks who knows but it's a good opportunity to try something very new. A virtual assistant that could listen to you at all time in the future. There is a lot of potential to learn from this.

  7. Re:Give credit to the first voice-only product by miknix · · Score: 4, Insightful

    I think this technology can be particularly useful in the kitchen. If you like to cook you certainly know how annoying it is to smear olive oil or butter all over your phone screen while you are trying to bake a cake following an internet recipe :D

  8. Re:Chech back next year... by serviscope_minor · · Score: 3, Informative

    Amazon (under Bezos' leadership) has made enormous amounts of money where no one thought there would be money.

    They've made enormous amounts of revenue. It has never made consistent profits.

    --
    SJW n. One who posts facts.
  9. Re:Give credit to the first voice-only product by 0100010001010011 · · Score: 3, Funny

    I want one in the garage.

    I also want to name it Jarvis.

    "Jarvis, what is the closest english size to 13 mm"

    "Jarvis, remind me to order part number 132-2343".

  10. Why does it matter ? by x0ra · · Score: 4, Insightful

    Why does it matter ? If the opinion was from a New York Times journalist, nobody would have cared about the author, and the message would have been discussed following everyone belief on the NY Times. Here, it's a nobody giving an opinion, and he is judged as a nobody, rather than being judged on the content.

    This is all intellectual laziness. You are judging the content following the fame (and political orientation) or the author/support publishing it. You have lost all critical sense. If something get published by an author/support you have affinity with, you're gonna like it, if you don't have affinity with the support, you're gonna dislike it.

    1. Re:Why does it matter ? by paiute · · Score: 4, Insightful

      No, we are asking what his background and experience are that he can offer useful criticism of Amazon. If I badmouth your code, aren't you going to want to know what my qualifications are for judging it?

      --
      If Slashdot were chemistry it would look like this:Cadaverine
    2. Re:Why does it matter ? by x0ra · · Score: 3, Insightful

      No. I'm gonna think about your remarks, and eventually come with counter arguments about why I did things the way I did.

      I have been on the other side of the fence, ie. being looked at by uptight people who thought they were right because they were older than me, and they ended up wrong. As well, I have stopped contributing to many open-source projects because the old guard always wants to be right and discarded any input from people without the right email domain.

    3. Re:Why does it matter ? by jbmartin6 · · Score: 3, Insightful

      OK fair enough, let me take a stab at it. TFA was a piece of junk. Much like a Facebook post, it is a series of assertions without any substance. The author claims "customers have been pushing back" and provides no details. He says the hardware and software are crappy and 'unfashionable', and again provides no details. For all I can tell he is the only one who thinks so. "No one makes money selling media for consumption anymore. That market is quickly and brutally dying." is another example. Again, no details. Now, if the author were someone with an established reputation or a track record, or had a lot of karma, we might accept it on that basis.

      --
      This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
  11. Re:Chech back next year... by fermion · · Score: 3, Informative

    Amazon directly or indirectly employes around 100,000 people. The have revenue to pay those people, as well as revenue to develop other products, which are somewhat successful. The Fire line of tablets, for example, provided much more compelling competition to the iPad than the MS Surface. Bezos himself has made a lot of money. There is the question of profit, however. As a public company who wants stock value to go up, profit is important. OTOH large profits are not critical to a company that consistently has cash flow and sales. In most cases profits can manipulated to make then look larges or smaller, depending on the fiduciary priorities. This is not ta say that Amazon is not making a bunch of crappy products, only to say that many people take an extremely simplistic and gullible view of statements such as these.

    --
    "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
  12. Amazon Echo - Living room idea finally realized. by JakFrost · · Score: 3, Interesting

    So a year or two my friends and I were sitting in the living room and us geeks of course see something playing on my XBMC Media Center and we need to a reference to it from some movie we're watching. I go, why can't I just talk to my media center box to read me the synopsis of it from WikiPedia or Google or something so we know what the movie is talking about. My friends go we can do that with the Android phones and ask them but they are stupid so they will do the search for you but you have to read the long article.

    Now there Amazon Echo device does exactly what we wanted to do is to have a Star Trek like experience of asking, "Computer, what is a Widget?" and we would get an answer. I just wish that Google made one or some other company so that we could have more generalized and generic access to many online sources of info instead of being locked into the Amazon Cloud of Fog.

    Anyway, I requested a pre-order for it and we'll see if I qualify. I'd like to be able to just talk to my computer and get info back that it too cumbersome to search for.

  13. Re:Right by John.Banister · · Score: 3, Informative

    I could write words on this topic, but these words are better than mine would be:

    http://www.eugenewei.com/blog/2012/11/28/amazon-and-margins

    http://ben-evans.com/benedictevans/2014/9/4/why-amazon-has-no-profits-and-why-it-works

    For investors, understand that not getting dividends from profits is not the same thing as not getting ROI. When you own stock in Amazon, and Amazon builds more of itself, then you own stock in more Amazon, and so your stock becomes more valuable. Also, that increase in value of the stock is considered to be capital gains, whereas money that would come from dividends is considered to be income, which is taxed at a higher rate than capital gains. These words may serve to illustrate this better than mine:

    http://www.stocksplithistory.com/amazon-com/

  14. The Clapper was built by the NSA by Overzeetop · · Score: 3, Funny

    Think about it - always listening, always plugged into the grid where it could send the data back to the collectors on every street post in America.

    Ever wonder why they strung telephone and power on the same pole? It's not for convenience - the two are horribly incompatible and terribly dangerous to mix. But both the FBI and the NSA needed a way to use power grid appliances to send data back to their servers, and once you hit a transformer it's hard to do that. By putting telephone on the poles, all the connections are right there together.

    You're not paranoid; they've been listening in on your conversations continually for decades, even before the "internet." I, of course, have to put that in quotes because it was the internet as early as the 1940s, but it was a major leak that caused them to fabricate most of the documentation from DARPA to look like a new research project.

    In fact, the moon landing wasn't actually as expensive as it was. They originally did plan to go to the moon, until the country-wide 24/7 surveillance plan (well, the network parts) were revealed. The moon landing had to be scrapped and faked because most of the money was siphoned off to re-do the entire way the surveillance was being run. We could have gone and come back if it weren't for the cover up, but we just couldn't hide that much money any other way.

    How do I know? I was part of the project. I've got terminal cancer now, so it's not like I have anything to lose. All I can say is we busted our asses for near 5 years to reroute and deflect that we'd been doing 100% surveillance and monitoring since the early 40s. It was part of the WWII run up. It never ended. I don't even know all the ways they've tapped everyone now. I just know that most everybody at Ft. Meade has a huge laugh about the Google Now and Siri and now the Echo, because we don't even need that data - it's like our third tier backup. We don't even actively monitor that unless one of the others fails, and even then I don't think they've ever actually archived that stream.

    --
    Is it just my observation, or are there way too many stupid people in the world?