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Apple Faces Class Action Lawsuit For Shrinking Storage Space In iOS 8

An anonymous reader notes that Apple is being sued over claims that iOS 8 uses too much storage space on the company's devices. "Ever wonder why there never is enough space on your iPhone or iPad? A lawsuit filed this week against Apple Inc. alleges that upgrades to the iOS 8 operating system are to blame, and that the company has misled customers about it. In the legal complaint filed in California, Miami residents Paul Orshan and Christopher Endara accuse Apple of "storage capacity misrepresentations and omissions" relating to Apple's 8 GB and 16GB iPhones, iPads and iPods. Orshan has two iPhone 5 and two iPads while Endara had purchased an iPhone 6. They contend the upgrades to the operating system end up taking up as much as 23 percent of the storage space on their devices."

27 of 325 comments (clear)

  1. MicroSD card? by rossdee · · Score: 4, Insightful

    Why TF don't Apple have a slot for microSD card ike most smartphones these days.

    Anyway I gave up on Apple in 1988

    1. Re:MicroSD card? by Anonymous Coward · · Score: 5, Insightful

      If they had an SD card slot why would anyone pay an extra $200 for the large capacity phone?

    2. Re:MicroSD card? by Pinhedd · · Score: 5, Informative

      The quality of removable storage media, especially SD cards (and derivative formats) varies drastically. Apple likes to ensure a consistent ecosystem so that all users have as consistent an experience as possible.

      Apple wants to avoid cases where users blame Apple for sluggish application performance, skipping music/video, bugs, etc... that are a result of something that Apple can't control or exert influence over.

    3. Re:MicroSD card? by Anonymous Coward · · Score: 5, Insightful

      Especially when you can get the same $200 worth storage for $10.

    4. Re:MicroSD card? by NoKaOi · · Score: 4, Insightful

      Than how about they add some memory dedicated to the OS? The stuff is not that expensive these days...

      They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

      These people are completely ignorant about what they are suing for, in which case they have no business suing, or are suing just to sue (or because their lawyers are hoping to turn it into a class action suit, settle, and rake in millions while a bunch of people get 50 cents each), in which case they still have no business suing.

    5. Re:MicroSD card? by bloodhawk · · Score: 4, Insightful

      Microsoft and others were forced to change how they advertise there devices because of complaints of how storage is used by the OS. While I agree this lawsuit is idiotic vendors really should be more forthcoming with information like storage, it isn't an insignificant amount that is taken on devices in this form factor and the average consumer doesn't know that he isn't really getting 8GB for photos and games, it wouldn't hurt there sales to be more open and honest, e.g. Microsoft now puts it directly on there site and even provides a table of how much storage is user available for each device. Would it really kill apple to do the same? currently the only thing apple adds is "1GB = 1 billion bytes; actual formatted capacity less."

    6. Re:MicroSD card? by King_TJ · · Score: 3, Insightful

      I was just going to leave this whole thing alone, but I've got to comment on this one.

      There's nothing that great about adding MicroSD card slots to cellphones. Sure, "Everyone else does it (but Apple)." -- but that doesn't make it a good solution.
      Whenever I've used Android devices, it's always added an extra layer of complexity, determining if an app or some data is stored on the internal or external storage. And while perhaps they've addressed it now, I also recall a lot of hassles with certain programs requiring things be stored using the internal storage only - as they didn't know how to work with the MicroSD storage.

      I think most cellphones just did it that way to make the devices cheaper to build. "You want more storage space? Whatever.... buy a card for that...."

      I'm not going to try to debate that Apple overcharges for the storage you get in a given iOS device. (Heck, I agree... they gouge for it. But with Apple products, you almost always pay a premium. Either way, it just means whatever you buy from them has that much better resale value down the road too.)

      I just find that with a phone, I want the information in it to be "one" with the device itself. If I store address book entries, for example, it may as well just be in the phone's own internal storage, because it would really inconvenience me if it was on a removable card and I swapped the wrong card in the phone that didn't have that data on it. Never mind the propensity for some of these SD flash cards to go bad without warning and lose everything on them.

      So no, I have no issue with the way Apple chose to do things with the iPhones and no card slots. They *do* have a USB cable to facilitate data xfer to/from other devices, so you're not completely unable to communicate with other hardware. It sounds to me like some people just tried to get off cheap, buying the minimum storage version of the phones available and bigger, more feature filled versions of iOS don't leave a lot of space for your apps on the "entry level" model. Nothing worthy of a lawsuit.

    7. Re:MicroSD card? by Drgnkght · · Score: 3, Insightful

      Fixed that for ya. I swear every time I have to use an Android device I get a migraine, it's like the UI is designed to drive sane people absolutely mad.

      Fixed that for ya.

      You say that like they can't both be true.

    8. Re:MicroSD card? by AthanasiusKircher · · Score: 3, Insightful

      The quality of removable storage media, especially SD cards (and derivative formats) varies drastically. Apple likes to ensure a consistent ecosystem so that all users have as consistent an experience as possible.

      Yeah, I guess that makes sense. I mean, there's no way it could have anything to do with the fact that flash memory prices have dropped significantly and the only way Apple can get away with charging its ridiculous premiums for slightly more memory is to prevent users from easily adding their own. (With micro SD prices now, I could find something costing less than $1/gigabyte, or if Apple supported USB OTG, I could even use a flash drive for about 30 cents/GB, but instead I have to pay about $2/GB if I want an iPad or whatever with more memory.)

      And it couldn't possibly have anything to do with the fact that those ridiculous premiums for lots of memory cause consumers to buy cheaper models rather than spending a couple hundred more dollars on an already way overpriced piece of hardware, and then are forced to upgrade to a new generation device in a couple years when they realize they don't have enough space.

      Yeah, I'm sure you're right -- the huge profit motive here has nothing to do with it... It's just Apple being a good citizen and helping its users not up have to put up with some inferior piece of freakin' flash memory they might buy.

      That MUST be it. Thanks for telling us.

    9. Re:MicroSD card? by DMUTPeregrine · · Score: 4, Interesting

      I've got a 128GB micro SD card (SanDisk) that I got for $100. It works fine in my phone (galaxy S4 google play edition) which only had a 16GB version available when I got it. Even if they'd had a 64GB version, I'd have had no way to expand the storage at all.

      Now, it only works with media and documents, not with applications, and the /data partition Android uses for app data storage is small by default, but by repartitioning the internal SD card I can let it take up almost the entire 16GB and use the external SD for the extra storage. Much better than having no option.

      --
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    10. Re:MicroSD card? by the_B0fh · · Score: 4, Insightful

      You mean like how when Apple purposefully degrades the performance of older iOS devices when a new iOS version is out (that won't run on the older hardware)?

      Help me understand what you just wrote?

      1) Apple purposefully degrades the performance
      2) of older iOS devices
      3) when a new iOS version is out
      4) (that won't run on the older hardware)?

      Are you claiming Apple makes the older iOS that is currently installed on your phone, work slower, when a new version of iOS is released (but not installed on your phone)? If you can prove it, I'm sure the lawyers would love to speak to you.

      If you cannot prove it, I'm sure the psychiatrists would love to speak to you.

    11. Re:MicroSD card? by laird · · Score: 4, Interesting

      "You mean like how when Apple purposefully degrades the performance of older iOS devices when a new iOS version is out"

      Example? So far (and I've run every iOS release) they do the opposite - they allow a much wider range of devices to upgrade than any other consumer electronics company. I have several Android devices, and new OS release support is spotty, because it's dependent on manufacturer and carrier QA, while Apple is the manufacturer, and got the carriers to allow Apple to push software straight to users without going through telco gatekeepers.

      Apple does disable new features that run badly on older hardware, such as Siri only being available on newer phones, but that's the opposite of degrading - it's protecting users from degraded performance. So, as is typical with Apple, they'd rather deliver less functionality, with better performance, while Google goes the opposite direction - all sorts of functionality, but iffy performance. Both strategies are legitimate, and suit different kinds of users.

    12. Re:MicroSD card? by schnell · · Score: 4, Interesting

      I suspect the original question was rhetorical, but there are two simple answers to why Apple doesn't include SD card slots in their phones:

      • User experience: I don't know if they have changed this recently, but the last time I used an Android device with a SD card used for storage, it was a PITA. IIRC the SD card could only be used for documents or media, while the partition space usable by apps and the OS was still fixed to onboard. That was fairly useless, since most of what I wanted to use up space with was various huge (500 MB+, thanks Disney) apps to keep my kids entertained when I wasn't using the phone. Also I had to select a storage partition whenever downloading something, and the phone gave me no clue about what I could/should allocate where. All in all, the SD card seemed like a much cooler idea than it was in practice.
      • Teh moneys: Apple doesn't charge anyone for their software updates, either on iOS or (these days) OS X. They make their money on selling their hardware on which their proprietary software has been thoroughly tested and certified. Yes you pay a premium for the hardware, but the fact is that you aren't paying for the hardware (or at least you shouldn't be), you are paying for the software that runs on it and the fact that Apple has (in theory) rigorously QA'ed the whole thing. Either way, understand that Apple is going to gouge you on hardware a bit in exchange for the user experience, because that's what they do.

      I should also note that the GGP said he/she "gave up on Apple in 1988." That's absolutely their right, but I don't think it gives them much credibility (which should be based on detailed time spent with the different options) for a comparative analysis of the value of Apple products in 2015. If I said "Lunix is the suxor because I tried Yggdrasil and XFCE couldn't make my sound card work," I don't think you would give me much credibility in the present day.

      --
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    13. Re:MicroSD card? by Solandri · · Score: 4, Interesting

      They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

      These people are completely ignorant about what they are suing for

      One of the wrinkles that possibly justifies a lawsuit for this is that Apple doesn't give regular users a way to downgrade the iOS version. So if your device had a "comfortable" amount of free space, an auto-update could put you into a "critically short of space" state with no way for most owners to revert the device to the old iOS. Thus forcing you to upgrade to a new device sooner than you expected. Relevant quote from TFA:

      "These misrepresentations and omissions cause these consumers to 'upgrade' their Devices from iOS 7 (or other operating systems) to iOS 8," it said. "Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space - a result that no consumer could reasonably anticipate."

    14. Re:MicroSD card? by AmiMoJo · · Score: 4, Informative

      Here is the tech spec page for Microsoft Surface: http://www.microsoftstore.com/...

      Note that it clearly states how much storage is actually available for use, accounting for the OS and other software.

      Here is the tech spec page for Apple's iPad Air 2: http://www.apple.com/uk/ipad-a...

      Note that it doesn't mention how much usable space you have after the OS and all their bundled apps have taken their share.

      --
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  2. Re:Entitlement by ngc5194 · · Score: 4, Insightful

    Not so easy. What if Apple is adding wasted space to their OS distributions in order to coerce/trick customers into upgrading the older, lower capacity devices? Bear in mind that I don't know that they are, but I think it's certainly okay to pose the question if the larger space required by the newer operating systems is actually being used by new features or not. It may not be illegal for them to do so, but it's certainly morally questionable, and if they're doing this, I'd at least like to know.

  3. From the same people by hawkingradiation · · Score: 3, Insightful

    who brought us the "Google includes its own advertisements in search" complainers. They developed the product, so they get to say how it behaves or how much of their own product they include with their own product. Or should we conclude that these companies represent a significant presence in our life that we should all pay a mandatory fee to them and treat them as otherwise some sort of necessary corporations that simply have to exist? But then they would be like governments. Because that is the only way we will have a say in what they produce, except with our wallets.

    --
    Society use your Sciences
  4. Re:Entitlement by MouseR · · Score: 5, Informative

    And how do you figure they are wasting space? Ever examined the content of their apps?

    It's all about distribution issues. One-size-fits-all ends up requiring App developers to ship with 1x, 2x and now 3x bitmaps for the artwork. This does inflate apps, just as having multiple interface files specialization for multiple device sizes (~iphone & ~ipad xib files, or the bloating AutoLayout + Size Classes super storyboards). It's inevitable.

    But Apple is also taking steps towards reduced bitmap footprints.

    As of iOS 7, there has been FAR fewer bitmaps in the core OS in favour of lighter (visually and storage-wise) user interfaces.

    With the introduction of PDF-based image assets that auto-compiles all the required resolutions, developers are now in a position to gradually rid themselves of the burden of maintaining multiple bitmaps (those where getting quite a hassle in large projects where every image was a trio of increasing sized bitmaps).

    In OS X, PDF images are rendered natively and bypass the asset compiler. In iOS 8, the path is paved for abandoning bitmaps altogether.

    So, no, Apple is not making their OS fatter on purpose. It's the cost of added features and backward compatibility that does that.

  5. Re:Entitlement by BarbaraHudson · · Score: 4, Interesting

    Entitlement, and trying to profit from willful ignorance and opportunistic lawyers. All operating systems consume space. And upgrades usually take more space.

    They contend the upgrades to the operating system end up taking up as much as 23 percent of the storage space on their devices

    So, let them revert to the older version and gain back the space lost in the upgrade. Oh, they can't? C'est la vie.

    "These misrepresentations and omissions cause these consumers to 'upgrade' their Devices from iOS 7 (or other operating systems) to iOS 8," it said. "Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space - a result that no consumer could reasonably anticipate."

    Did they think that iOS 7 took zero space? Tellingly, the chart they provide doesn't have any figures on how much space the previous OS took up. Guess they only decided to sue AFTER they noticed people complaining about how much space iOS8 took, and never bothered to check how much space was consumed by the OS before the upgrade, so they don't even know how much space the upgrade cost them.

    --
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  6. Time to create 9GB and 17GB flash memories by OrangeTide · · Score: 4, Interesting

    Flash is already a bit weirdly sized because of extra bits for Flash Translation Layer to do block management. Maybe we just need flash parts that are big enough for a 1GB OS partition and don't even advertise the user visible partition. As a software engineer (on Android mostly) it would be pretty simple for the OS to manage a private partition because we already partition flash today.

    The obvious would be to label devices as 7GB, 15GB, 31GB, etc. But unless all devices did this universally I don't think the public would accept that either. It would be better to secretly charge the consumer for the extra GB for the OS.

    ps - I picked GB out of the air at random as a somewhat future-proof number for sub-64GB flash memories. Android uses significantly less than 1 GB, I assume iOS is approximately the same size.

    --
    “Common sense is not so common.” — Voltaire
  7. Re:Entitlement by aaarrrgggh · · Score: 4, Insightful

    I generally love everything Apple does and makes. That said, they botched iOS 8 from a user perspective. Everyone I know who had a small flash went and deleted all their apps and data first so they could download the update. They needed to tell people that they could do a tethered upgrade and use less space for the upgrade.

    The way they did it reinforces the "upgrades are bad" mentality which is dangerous. Apple can do better.

  8. Re:Entitlement by Mister+Transistor · · Score: 3, Insightful

    Once they fill their iDevice with all their U2 and other IToons garbage, they fill up the free space so that there is no longer room for the bloated "temporary" upgrade package files to download. Then, they are stuck unless they remove some of their media (and THAT ain't gonna happen)...

    I have similar shit happen with my old Android phone, running CM7 as that is all that's available for it, and large package updates like WasteOfSpaceBook run out of memory. Then I get to go all techy with it and delete caches and program data until there's enough free space left to download the updates, one of my favorite activities, truly a joy untold, not helped by the fact that the idiots keep updating the apps weekly for some stupid reason(s). The main problem with Android is it's not media files eating up all the space, since they sit in a different memory area. It's a pre-reserved "system" memory area that is very small to start with and the newer apps push the limit of that "free" space to the edge. Feh.

    --
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  9. Re:Entitlement by Zontar+The+Mindless · · Score: 3, Interesting

    All of my devices have microSD slots and have file systems that are accessible from my PC's file manager via USB. I won't buy one that doesn't meet these requirements.

    By sheer coincidence, none of my mobile devices are sold by Apple.

    --
    Il n'y a pas de Planet B.
  10. Re: Entitlement by Karlt1 · · Score: 3, Insightful

    If only Apple provided another way to upgrade the OS that didn't involve the extra space. Maybe they could let you connect it to a computer and use iTunes.

    Oh wait....

  11. Re: Entitlement by sglewis100 · · Score: 3, Informative

    Every iCloud user has 5gb for free. You remember 5gb, it's 3gb more than DropBox starts with. 20gb is a buck a month.And 1tb costs identical to DropBox's 1tb plan. It's really not all that expensive.

    iOS used to be a pain to transfer files via USB. You had to use iTunes, and you could send files into specific apps only. The new iCloud Drive isn't quite as versatile as a DropBox, but it's awfully close, especially for simple things like copying a file in (without needing the cable, btw).

    I don't know. I make my living in IT, but I manage to use Finder without buying a third party file manager. But even if I did, I'd probably go right to PathFinder, which I owned a copy of years and years ago when Finder truly was much worse than it is today. And incidentally, it's available without the App Store and Apple makes no cut on the sale of it.

    Nobody begrudges you sticking to Linux on a laptop or refusing Apple products because they have limitations. Well, obviously this is Slashdot, someone will very violently begrudge you, but that's unavoidable. Most people don't care / don't mind. But the truth is, for the vast majority of people, off the shelf, non-rooted or jailbroke Apple or Android phones do 99.9999% to 100% of what most people care about.

    Believe me, I'm not (strictly) an Apple apologist. My phone is the 2014 Moto X (no flash slot, by the way, just like the Nexus and many other non-Samsung phones). My current laptop is a Surface Pro 3. And my current tablet is an iPad Air.

    It's all balance. I loved my old MacBook Air, but for $200 more than a new one I chose the Surface Pro, which is lighter, has the stylus I wanted for taking notes in meetings without banging on a keyboard, and has a high definition screen. I loved my old iPhone, but the Moto X was far cheaper when I went to upgrade (under $400 unlocked, contract free thanks to the Black Friday $150 coupon), and let me do some customization I really wanted to do on a phone. And on the Tablet side, I wasn't interested in an Android tablet (I've certainly tried my fair share), because for media consumption, there's nothing that compares to the library of apps that are iPad native.

  12. Re: Entitlement by sglewis100 · · Score: 3, Informative

    Nexus doesn't. Moto X doesn't. Samsung does. Apple doesn't. LG does. It's not like the entire industry either does, or does not supply removable memory. And even those that do, who says it's easy? For awhile, I had a Sony Xperia Z Ultra. I sold it on eBay for a slight loss because I got tired of it. Quickly. Only had 16gb, but I didn't care, because it had that vaunted memory slot. Then I got the phone, and perhaps it's easier in Android 5.0, but on 4.X here's what I had to do to get things off of internal memory:

    1) Insert a Micro SD card formatted with two partitions, one Ext4 for app storage and one FAT for data storage.
    2) Root my phone.
    3) Install a SU utility.
    4) Purchase and install an app that would let me "link" app data to the SD card, since there was no built in way to move apps (I understand some phones have the capability, others don't).
    5) Purchase and install FolderSync to handle application data moves, for apps that didn't support specifying a non-standard directory.

    Then I had to live with the fact that I could no longer stream TiVo content to the phone, thanks to step #2 above.

    So while my Sony had 16gb internal and 64gb external, and the performance on the external was actually pretty good, since I bought a quality, premium, fast SanDisk Ultra MicroSDXC card, and actually became terrific after installing and configuring a tuning app that let me change the caching settings and other parameters, I have an easier time today with my Moto X 32gb. Less storage, less headaches. And TiVo works again.

    I understand some of the why (try to make casual pirating of apps harder by keeping them on a partition type that most people outside of Slashdot won't be able to read), but frankly it just wasn't worth it. I'm a techie. I had no trouble getting those steps figured out. I just don't want to do that. Then Lollipop was about to ship, right after I sold my phone, and I thought "I wonder if all those apps still work, or what the new process is". I just didn't want to go through with that. Kudos to Samsung for support SD slots. I hope moving apps is easier, but I hate their UI so I never consider their phones. Had an S3 once. Hated it. I'm sure TouchWiz is much better now, but I like Google's own interface best. So I had a Sony Xperia GPE and now a Moto X Pure edition.

    Incidentally, Microsoft has figured it out better than Apple or Google and their phone OEMs. Got my kids a Lumia (hard to pass up for under $50 at their age when they just want to play the few games that exist for every major platform anyway). Just tick a box and all apps default to SD storage, except for an occasional app whose developer prohibits the behavior, in which case you're prompted and allowed to install it on internal memory.

  13. Re:Entitlement by MachineShedFred · · Score: 4, Interesting

    On an 8 GB iPhone I had to delete every piece of media and almost every app just to be able to download the ios updates.

    Or you could have plugged into iTunes and upgraded, which would have downloaded and stored the IPSW firmware image on the computer and simply overwritten the existing OS image, not requiring the extra temp space.

    Everyone bitched about not having over-the-air upgrading, right until they started bitching about how much storage it takes to do over-the-air upgrading.

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