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Apple Faces Class Action Lawsuit For Shrinking Storage Space In iOS 8

An anonymous reader notes that Apple is being sued over claims that iOS 8 uses too much storage space on the company's devices. "Ever wonder why there never is enough space on your iPhone or iPad? A lawsuit filed this week against Apple Inc. alleges that upgrades to the iOS 8 operating system are to blame, and that the company has misled customers about it. In the legal complaint filed in California, Miami residents Paul Orshan and Christopher Endara accuse Apple of "storage capacity misrepresentations and omissions" relating to Apple's 8 GB and 16GB iPhones, iPads and iPods. Orshan has two iPhone 5 and two iPads while Endara had purchased an iPhone 6. They contend the upgrades to the operating system end up taking up as much as 23 percent of the storage space on their devices."

18 of 325 comments (clear)

  1. MicroSD card? by rossdee · · Score: 4, Insightful

    Why TF don't Apple have a slot for microSD card ike most smartphones these days.

    Anyway I gave up on Apple in 1988

    1. Re:MicroSD card? by Anonymous Coward · · Score: 5, Insightful

      If they had an SD card slot why would anyone pay an extra $200 for the large capacity phone?

    2. Re:MicroSD card? by Pinhedd · · Score: 5, Informative

      The quality of removable storage media, especially SD cards (and derivative formats) varies drastically. Apple likes to ensure a consistent ecosystem so that all users have as consistent an experience as possible.

      Apple wants to avoid cases where users blame Apple for sluggish application performance, skipping music/video, bugs, etc... that are a result of something that Apple can't control or exert influence over.

    3. Re:MicroSD card? by Anonymous Coward · · Score: 5, Insightful

      Especially when you can get the same $200 worth storage for $10.

    4. Re:MicroSD card? by NoKaOi · · Score: 4, Insightful

      Than how about they add some memory dedicated to the OS? The stuff is not that expensive these days...

      They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

      These people are completely ignorant about what they are suing for, in which case they have no business suing, or are suing just to sue (or because their lawyers are hoping to turn it into a class action suit, settle, and rake in millions while a bunch of people get 50 cents each), in which case they still have no business suing.

    5. Re:MicroSD card? by bloodhawk · · Score: 4, Insightful

      Microsoft and others were forced to change how they advertise there devices because of complaints of how storage is used by the OS. While I agree this lawsuit is idiotic vendors really should be more forthcoming with information like storage, it isn't an insignificant amount that is taken on devices in this form factor and the average consumer doesn't know that he isn't really getting 8GB for photos and games, it wouldn't hurt there sales to be more open and honest, e.g. Microsoft now puts it directly on there site and even provides a table of how much storage is user available for each device. Would it really kill apple to do the same? currently the only thing apple adds is "1GB = 1 billion bytes; actual formatted capacity less."

    6. Re:MicroSD card? by DMUTPeregrine · · Score: 4, Interesting

      I've got a 128GB micro SD card (SanDisk) that I got for $100. It works fine in my phone (galaxy S4 google play edition) which only had a 16GB version available when I got it. Even if they'd had a 64GB version, I'd have had no way to expand the storage at all.

      Now, it only works with media and documents, not with applications, and the /data partition Android uses for app data storage is small by default, but by repartitioning the internal SD card I can let it take up almost the entire 16GB and use the external SD for the extra storage. Much better than having no option.

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    7. Re:MicroSD card? by the_B0fh · · Score: 4, Insightful

      You mean like how when Apple purposefully degrades the performance of older iOS devices when a new iOS version is out (that won't run on the older hardware)?

      Help me understand what you just wrote?

      1) Apple purposefully degrades the performance
      2) of older iOS devices
      3) when a new iOS version is out
      4) (that won't run on the older hardware)?

      Are you claiming Apple makes the older iOS that is currently installed on your phone, work slower, when a new version of iOS is released (but not installed on your phone)? If you can prove it, I'm sure the lawyers would love to speak to you.

      If you cannot prove it, I'm sure the psychiatrists would love to speak to you.

    8. Re:MicroSD card? by laird · · Score: 4, Interesting

      "You mean like how when Apple purposefully degrades the performance of older iOS devices when a new iOS version is out"

      Example? So far (and I've run every iOS release) they do the opposite - they allow a much wider range of devices to upgrade than any other consumer electronics company. I have several Android devices, and new OS release support is spotty, because it's dependent on manufacturer and carrier QA, while Apple is the manufacturer, and got the carriers to allow Apple to push software straight to users without going through telco gatekeepers.

      Apple does disable new features that run badly on older hardware, such as Siri only being available on newer phones, but that's the opposite of degrading - it's protecting users from degraded performance. So, as is typical with Apple, they'd rather deliver less functionality, with better performance, while Google goes the opposite direction - all sorts of functionality, but iffy performance. Both strategies are legitimate, and suit different kinds of users.

    9. Re:MicroSD card? by schnell · · Score: 4, Interesting

      I suspect the original question was rhetorical, but there are two simple answers to why Apple doesn't include SD card slots in their phones:

      • User experience: I don't know if they have changed this recently, but the last time I used an Android device with a SD card used for storage, it was a PITA. IIRC the SD card could only be used for documents or media, while the partition space usable by apps and the OS was still fixed to onboard. That was fairly useless, since most of what I wanted to use up space with was various huge (500 MB+, thanks Disney) apps to keep my kids entertained when I wasn't using the phone. Also I had to select a storage partition whenever downloading something, and the phone gave me no clue about what I could/should allocate where. All in all, the SD card seemed like a much cooler idea than it was in practice.
      • Teh moneys: Apple doesn't charge anyone for their software updates, either on iOS or (these days) OS X. They make their money on selling their hardware on which their proprietary software has been thoroughly tested and certified. Yes you pay a premium for the hardware, but the fact is that you aren't paying for the hardware (or at least you shouldn't be), you are paying for the software that runs on it and the fact that Apple has (in theory) rigorously QA'ed the whole thing. Either way, understand that Apple is going to gouge you on hardware a bit in exchange for the user experience, because that's what they do.

      I should also note that the GGP said he/she "gave up on Apple in 1988." That's absolutely their right, but I don't think it gives them much credibility (which should be based on detailed time spent with the different options) for a comparative analysis of the value of Apple products in 2015. If I said "Lunix is the suxor because I tried Yggdrasil and XFCE couldn't make my sound card work," I don't think you would give me much credibility in the present day.

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    10. Re:MicroSD card? by Solandri · · Score: 4, Interesting

      They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

      These people are completely ignorant about what they are suing for

      One of the wrinkles that possibly justifies a lawsuit for this is that Apple doesn't give regular users a way to downgrade the iOS version. So if your device had a "comfortable" amount of free space, an auto-update could put you into a "critically short of space" state with no way for most owners to revert the device to the old iOS. Thus forcing you to upgrade to a new device sooner than you expected. Relevant quote from TFA:

      "These misrepresentations and omissions cause these consumers to 'upgrade' their Devices from iOS 7 (or other operating systems) to iOS 8," it said. "Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space - a result that no consumer could reasonably anticipate."

    11. Re:MicroSD card? by AmiMoJo · · Score: 4, Informative

      Here is the tech spec page for Microsoft Surface: http://www.microsoftstore.com/...

      Note that it clearly states how much storage is actually available for use, accounting for the OS and other software.

      Here is the tech spec page for Apple's iPad Air 2: http://www.apple.com/uk/ipad-a...

      Note that it doesn't mention how much usable space you have after the OS and all their bundled apps have taken their share.

      --
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  2. Re:Entitlement by ngc5194 · · Score: 4, Insightful

    Not so easy. What if Apple is adding wasted space to their OS distributions in order to coerce/trick customers into upgrading the older, lower capacity devices? Bear in mind that I don't know that they are, but I think it's certainly okay to pose the question if the larger space required by the newer operating systems is actually being used by new features or not. It may not be illegal for them to do so, but it's certainly morally questionable, and if they're doing this, I'd at least like to know.

  3. Re:Entitlement by MouseR · · Score: 5, Informative

    And how do you figure they are wasting space? Ever examined the content of their apps?

    It's all about distribution issues. One-size-fits-all ends up requiring App developers to ship with 1x, 2x and now 3x bitmaps for the artwork. This does inflate apps, just as having multiple interface files specialization for multiple device sizes (~iphone & ~ipad xib files, or the bloating AutoLayout + Size Classes super storyboards). It's inevitable.

    But Apple is also taking steps towards reduced bitmap footprints.

    As of iOS 7, there has been FAR fewer bitmaps in the core OS in favour of lighter (visually and storage-wise) user interfaces.

    With the introduction of PDF-based image assets that auto-compiles all the required resolutions, developers are now in a position to gradually rid themselves of the burden of maintaining multiple bitmaps (those where getting quite a hassle in large projects where every image was a trio of increasing sized bitmaps).

    In OS X, PDF images are rendered natively and bypass the asset compiler. In iOS 8, the path is paved for abandoning bitmaps altogether.

    So, no, Apple is not making their OS fatter on purpose. It's the cost of added features and backward compatibility that does that.

  4. Re:Entitlement by BarbaraHudson · · Score: 4, Interesting

    Entitlement, and trying to profit from willful ignorance and opportunistic lawyers. All operating systems consume space. And upgrades usually take more space.

    They contend the upgrades to the operating system end up taking up as much as 23 percent of the storage space on their devices

    So, let them revert to the older version and gain back the space lost in the upgrade. Oh, they can't? C'est la vie.

    "These misrepresentations and omissions cause these consumers to 'upgrade' their Devices from iOS 7 (or other operating systems) to iOS 8," it said. "Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space - a result that no consumer could reasonably anticipate."

    Did they think that iOS 7 took zero space? Tellingly, the chart they provide doesn't have any figures on how much space the previous OS took up. Guess they only decided to sue AFTER they noticed people complaining about how much space iOS8 took, and never bothered to check how much space was consumed by the OS before the upgrade, so they don't even know how much space the upgrade cost them.

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  5. Time to create 9GB and 17GB flash memories by OrangeTide · · Score: 4, Interesting

    Flash is already a bit weirdly sized because of extra bits for Flash Translation Layer to do block management. Maybe we just need flash parts that are big enough for a 1GB OS partition and don't even advertise the user visible partition. As a software engineer (on Android mostly) it would be pretty simple for the OS to manage a private partition because we already partition flash today.

    The obvious would be to label devices as 7GB, 15GB, 31GB, etc. But unless all devices did this universally I don't think the public would accept that either. It would be better to secretly charge the consumer for the extra GB for the OS.

    ps - I picked GB out of the air at random as a somewhat future-proof number for sub-64GB flash memories. Android uses significantly less than 1 GB, I assume iOS is approximately the same size.

    --
    “Common sense is not so common.” — Voltaire
  6. Re:Entitlement by aaarrrgggh · · Score: 4, Insightful

    I generally love everything Apple does and makes. That said, they botched iOS 8 from a user perspective. Everyone I know who had a small flash went and deleted all their apps and data first so they could download the update. They needed to tell people that they could do a tethered upgrade and use less space for the upgrade.

    The way they did it reinforces the "upgrades are bad" mentality which is dangerous. Apple can do better.

  7. Re:Entitlement by MachineShedFred · · Score: 4, Interesting

    On an 8 GB iPhone I had to delete every piece of media and almost every app just to be able to download the ios updates.

    Or you could have plugged into iTunes and upgraded, which would have downloaded and stored the IPSW firmware image on the computer and simply overwritten the existing OS image, not requiring the extra temp space.

    Everyone bitched about not having over-the-air upgrading, right until they started bitching about how much storage it takes to do over-the-air upgrading.

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