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Hertz Puts Cameras In Its Rental Cars, Says It Has No Plans To Use Them
schwit1 writes Hertz has added a camera to many of its newer cars that uses the "NeverLost" navigational device. So why is Hertz creeping out customers with cameras it's not using? "Hertz added the camera as a feature of the NeverLost 6 in the event it was decided, in the future, to activate live agent connectivity to customers by video. In that plan the customer would have needed to turn on the camera by pushing a button (while stationary)," Hertz spokesperson Evelin Imperatrice explained. "The camera feature has not been launched, cannot be operated and we have no current plans to do so."
"The camera feature has not been launched, cannot be operated and we have no current plans to do so."
So we're to believe hertz put the cameras there for no reason other than to hurt their business by scaring away customers, because may be someday they may want them?
The Handyman's Secret Weapon.
You don't do something unless you have plans to use it. I call bullshit.
Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
I've gotten a few rental cars from Hertz with the GPS devices. You can only turn the brightness down a bit. They cannot be turned off. I did notice the camera, so I just tossed my jacket over over it. I just request a car without that device now. Besides I have phone GPS which frankly is easier to use.
I'll just leave this and this here.
If video games influenced behavior the Pac Man generation would be eating pills and running away from their problems.
We had plans to launch the camera feature. At least, enough to actually bother paying for cameras to be installed. But (now that our intent has been covered in the media), we no longer have such plans.
Do you recall OnStar? They would let the FBI listen in on car conversations without the passengers being aware.
http://subliminalnews.com/archives/000119.php
Of course they would NEVER use these, no way, go about your business citizen.
I love these MBA types who come up with these pretty much psychopathic ways to make a few extra bucks and don't realize that people will have a violently negative reaction.
I call this spreadsheet thinking; that is where a person has a spreadsheet showing the millions of car rentals and then adds a new line item where they make a few extra pennies per rental and it makes the bottom line go up by a nice jump. Then the MBAs give each other nice bonuses based upon this "brilliant" plan. What they don't have is a line item where their customers will actually pay more to use a different rental company that doesn't have cameras in their cars. The MBAs will just call them a few "irrational" actors who need to "get a life". Then when the media gets a hold of this they will say that "It was blown out of proportion" and eventually they will retreat saying that they need to "reposition" the technology.
The lesson the company won't learn is to stop hiring psychopathic MBAs.
Not like there aren't competitors, who I avail myself of at all times.
The car rental universe is going the way of broadband internet, don't you know? There are three major companies now operating under several names each. Like:
If you want to avoid one company, you need to know all the players and who they play for.
Even if someone higher up at Hertz had a devious plan to install these cameras into every vehicle and covertly film all their customers, there is no way in hell that any rental car company I know of could implement such a system. Most of the time they can barely get you the car you supposedly booked for the price you were quoted.
I've never had a problem getting the rate I was quoted. It's common that they are out of the particular car class I ordered, but that's to be expected, they don't have unlimited room to store each of a dozen car classes. They've always either upgraded me for "free" (except that the upgraded car often uses more gas, so it's not really "free", but I've had good luck talking them into giving me a Hybrid when that happens if they have one available), or gave me a discount for a downgraded car.
I once got stuck in a huge mismanaged queue at Avis for an hour and when I finally got to the front they told me a car was not available. When I said I had booked one so how could this be, the customer service person informed me that I was half an hour late so if I wanted to ensure I got a car I should turn up on time.
Rental agencies overbook just like the airlines, but it's harder for them to ensure supply when people don't return cars on time, at least an airline knows that they can seat 300 people on a 300 person aircraft, the rental agency isn't sure if they'l have 0 or 50 cars on the lot by the time you get there because some people may be late, or they may have sent a lot of cars on one-way trips. It's a tough logistical problem.
I also have no idea why my collecting a car I have booked requires so much typing on their behalf. It is like they are writing a short dissertation on me, every time I rent a car. Surely if I rent another car the same month the amount of typing can be reduced. I have caught a glimpse of their green character based IT terminals and I am pretty certain there is no secret skunk works at Hertz HQ working on anything other than more confusing ways to charge collision damage waivers.
If you rent a car regularly, sign up for the rental agency's premier club. When I used to travel a lot, my company rented from Avis and Hertz almost exclusively, I was in both of their permier rental programs, and when I got to the car lot I could just find the car with my name on it, and drive away, showing my ID to the guy at the gate. The other advantage is that my premier reserved car is *always* there, even if they have to turn away other customers to make sure the car is there.