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Facebook CIO Discusses Zuckerberg's "Will You Resign?" Email

CarlaRudder writes: When Mark Zuckerberg sends an email with the subject line, "Will you resign?" people remember it. In this case, the email went to the entire company after someone leaked damaging information, but CIO Tim Campos talks about his hesitation to open the email, thinking it was addressed to him personally. He goes on to share an insider's perspective on the power of culture at Facebook, the benefits of giving employees time and space to both fail and create, and why data is at the core of every decision made in the company.

25 of 141 comments (clear)

  1. YES by invictusvoyd · · Score: 3, Interesting

    There have been times in my life when I'd happily reply to that email.

    1. Re:YES by zidium · · Score: 3, Insightful

      The answer should always be:

      NEVER!! But I will look kindly on any letter of layoff you provide me!

      --
      Slashdot Valentines Beta Massacre: iT WORKED! The boycotts killed Beta!!
    2. Re:YES by Billly+Gates · · Score: 2, Insightful

      There have been times in my life when I'd happily reply to that email.

      Then leave. Seriously if you do not want to be there the company will not want you there either. Why force yourself something you and your employer do not want to do and for what purpose?

      If you made mistakes (I have in the past) where you have a question past or might be labeled a job hopper by HR than that is on you. Life is short

      Look at it this way. Work is a relationship if you ask a psychologist. Humans have relationships to groups too and not just individuals that meet each others needs. So like a bad gf dump.

    3. Re:YES by LordWabbit2 · · Score: 2

      It's not always that easy. Unlike a gf / bf dumping a job that is putting food on the table without having another job lined up is not a very good idea. Nowadays most people don't save, so taking a month or two to find another job without a steady pay check would mean oodles of debt. Or you take the first one that is offered, only to find it's worse. The grass isn't always greener on the other side. Then there are also days when everything goes to shit, you're irritated, your team is under pressure, upper management are grumpy (probably because they just got dumped by their gf /bf) so days like that you would probably REALLY want to say YES. But then most other days work is fine. If it was all fun and games at work they would not have to pay you (or pay you as much at least).

      --
      There are three kinds of falsehood: the first is a 'fib,' the second is a downright lie, and the third is statistics.
    4. Re:YES by AK+Marc · · Score: 2

      I was at a large telco that has a pattern of hire-layoff cycles. One layoff cycle, it was a big one, with changes and such, and they asked for volunteers. More people volunteered than they had reductions. They let all those go who wanted. The next layoff time, anyone who asked about volunteering wasn't laid off. The idea was that anyone who wanted to leave, shouldn't be eligible for the layoff package. If you want to go, quit. If you want to stay, we'll fire you.

      I got laid off a few rounds after that, not a bad thing.

    5. Re:YES by Raenex · · Score: 2

      I had a CEO who would always ask if you liked your job. Anything but a yes was grounds for termination.

      Sounds like a typical jackass CEO who uses lame litmus tests to make important decisions. Just about anybody will instinctively answer that question in the affirmative, regardless of how they feel, because they know it's a sensitive question being asked by a person in a position of power.

      Personally, work is work, and I can take something I enjoy, and when I'm forced to do it to make a living, it's not fun anymore. My guess is that's true for a lot of people.

    6. Re:YES by AK+Marc · · Score: 5, Insightful

      Nope. Fired would get me paid 2 weeks. Laid off got me paid 2 months.

    7. Re: YES by tburkhol · · Score: 2

      It's money, isn't it. "Why do you want to work here?". Money. Slightly different problems elsewhere.

      Company founders, generally, aren't in it for the money. They're in it because they think they have a cool widget and really want other people to value that widget. They want everyone they work with to share that passion.

      Workers want to trade time for money. They share the management belief that employees are faceless, fungible cogs that can be plugged into tasks without any real connection to the business or widget. Coding, digging coal, torturing puppies, whatever...it's just a job.

      Healthy people are somewhere in between. Sip the coolaid, join the team, but make sure your personal well-being is not 100% dependent on success. You'll have a lot more fun when the widget wins. You'll do better work. You'll still be able to change jobs if things go to crap.

    8. Re:YES by LaurenCates · · Score: 4, Insightful

      Work is a relationship if you ask a psychologist. Humans have relationships to groups too and not just individuals that meet each others needs. So like a bad gf dump.

      I tell people all the time - superiors, especially - that my job, in my perception, is just as much a relationship to me as it is to my husband.

      And as such, I've learned that if it isn't meeting my needs or making me happy, I should find something else to do.

      The ones who understand treat me with respect. The ones who don't have typically an unhappy set of employees under them, not just me.

      A small anecdote regarding the latter:

      The last job I left, my boss sat me down and begged me not to leave, even after letting go of two employees due to budget cuts (cutting the staff from 10 to 8; we were a satellite office of a much larger company). I told him that I was too young to be tied down to a job where I was clearly not allowed to branch out (he constantly hedged and made excuses, but I took the diplomatic tack of not blaming him in this conversation). He was willing to offer me something like 10% above my current salary to keep me on board, but couldn't guarantee that I'd be allowed to find work elsewhere within the company.

      So, I told him this, and I think he still didn't get what I was talking about:

      I once had a boyfriend who would tell me "maybe" all the time. All the things I wanted to do were "maybes". Maybe we'll go out tonight. Maybe we'll make plans for next weekend. Maybe we'll move in together. Maybe, maybe, maybe.

      I told said boyfriend that if those maybes didn't start turning into yeses, that I'd leave.

      He then went on to treat me like I was an ungrateful brat. Sure, I wanted things, but he was giving things. And even if they weren't the things I wanted, hell, he was contributing, and dammit, why wasn't I happy with that?

      Boyfriend, boss, same deal. If someone keeps telling you "maybe" you'll get the things you want someday, all you're going to get is a bunch of "maybes". And that's what I got from my boss. I told him I don't have the time to sit around waiting for "maybes" to turn into "yeses".

      My point here is: much as you spend time with a significant other, you're going to spend about as much with your job. I'm surprised that more people don't think that they need to set as many expectations for an employer as they do a spouse.

      --
      Some people don't believe in fairies. I don't believe in The Patriarchy.
    9. Re:YES by tompaulco · · Score: 2

      Then leave. Seriously if you do not want to be there the company will not want you there either.

      My last job I wanted to leave several times but there were hug stock and ownership promises on the table that I would be giving up. Eventually, they let me go after I had finished building their system for them without giving me any of the promised stock or ownership. So it turned out I could have left at any time and would have made more money in the long run if I had quit early on. But hindsight is 20/20. And I learned a valuable lesson. Don't trust employers. Especially ones who claim to be Christians.

      --
      If you are not allowed to question your government then the government has answered your question.
  2. Openness by phantomfive · · Score: 4, Insightful
    There is nothing to say about this Zuckerberg quote. Someone doesn't understand 'openness.' I will never work at that company.

    Zuckerberg went on to write that the employee obviously didn’t share the same values of openness and transparency because they shared the confidential information in a way they were asked not to do.

    --
    "First they came for the slanderers and i said nothing."
    1. Re:Openness by lucm · · Score: 3, Insightful

      There is nothing to say about this Zuckerberg quote. Someone doesn't understand 'openness.' I will never work at that company.

      Zuckerberg went on to write that the employee obviously didn’t share the same values of openness and transparency because they shared the confidential information in a way they were asked not to do.

      That person released confidential information without telling anyone about it, and without coming out when it was leaked, so they were not doing it in a transparent manner. This is just like the dude at Wikileaks who operates in total secrecy but publishes the secrets of other people. Once you start doing cherry picking on what you "share", that's not being open and transparent.

      --
      lucm, indeed.
  3. Meh by floodo1 · · Score: 2

    You could say that IT & Finance were both wrong and that the data was right, or you could say that all of them were right and then you'd have an even better culture. The lessons to be learned from the article are trivial at best.

    --
    I KUT J00 M4NG!!!
  4. Will You Fire Me? by sk999 · · Score: 4, Informative

    I asked that once of the Director. It was a blatent request.

    He refused. "Nope."

    Left me stuck with an impossible job. Fortunately, things worked themselves out.

    Nowadays, he comes around and pesters me. I want to fire him, but can't, because he's retired. Maybe I should resign.

    1. Re:Will You Fire Me? by zidium · · Score: 2, Funny

      It's too bad you weren't more employable that you couldn't find another job.

      --
      Slashdot Valentines Beta Massacre: iT WORKED! The boycotts killed Beta!!
  5. What was leaked? by harryjohnston · · Score: 2

    So, what information was leaked? Seems like a fairly relevant point, odd that it wasn't mentioned.

  6. Mobbing and agitprop is "culture"? by denzacar · · Score: 5, Insightful

    1) The Power of Culture: "At Facebook, culture is everything and it's an incredible timesaver," Campos said. Culture allows Facebook to cut through bureaucracy, he said. Among the ways Facebook emphasizes its culture is through its now well-known posters that say things like: "Fail harder;" "Move fast and break things;" and, "What would you do if you weren't afraid?"

    Facebook also reinforces its culture through storytelling, like the "will you resign" email example he shared with the audience. "It was an incredibly powerful message," Campos explained. "Everybody at the company read this email and had the exact same takeaway and perspective that I did, they all thought it was immediately addressed to them. And it was striking as a result of that. And they never forgot it. And we keep talking about it - we talk about how do we handle confidential information in the company. The 'will you resign' email is quite famous." There are a ton of stories like this that Facebook uses to reinforce key culture points that prevent the creation of unnecessary steering committees and advisory boards, Campos said.

    Posters he's describing are pure propaganda, all basically shouting "WORK HARDER AND MORE!", while those mass "Your job is insecure" emails are nothing but mobbing.

    If that's culture, it's nothing but culture of fear.
    Ah well... someone has to keep getting stress-related heart attacks, strokes and cancers I guess.

    --
    Mit der Dummheit kämpfen Götter selbst vergebens
  7. Re:What about GitHub? by phantomfive · · Score: 2

    How is that quote relevant at all? No one is dying, no one is even coming for anyone. There are plenty of other places to host a git repository.

    Seriously, you need to get perspective on history or something, because comparing the holocaust to Github is silly.

    --
    "First they came for the slanderers and i said nothing."
  8. Re:I disagree with your assessment by AuMatar · · Score: 2

    Unless the entire company is designated as insiders and restricted to trading windows. Which I've seen several times.

    --
    I still have more fans than freaks. WTF is wrong with you people?
  9. Re:What about GitHub? by phantomfive · · Score: 2

    Brendan Eich has no relation to GitHub. The donation records should not have been made public (if you are unsure why, consider that the Supreme Court ruled they should not be public during the days of Jim Crow when some southerners were trying to discover the donors to the NAACP).

    --
    "First they came for the slanderers and i said nothing."
  10. Re:Effing Useless by Anonymous Coward · · Score: 3, Informative

    I only read the summary.

    My thought was that "but CIO Tim Campos talks about his hesitation to open the email, thinking it was addressed to him personally." is says a lot about the company culture.

    If I saw an e-mail from my boss with the subject line "Will you resign?" my first thought would be why he is worrying about that and that I'd have to reassure him that I'll keep working for a couple of more years.
    If the CIO looks at that subject with dread and feels that it is likely that he would be asked to leave like that without any prior discussions about performance or value to the company then the company as whole has serious problems.
    How can a company work properly if there is so much fear and distrust at that level? My guess is that it doesn't.

  11. Culture by Anonymous Coward · · Score: 3, Insightful

    The takeaway from this story is that Facebook uses email for the important stuff, not Facebook messages.

  12. Re:What about GitHub? by Anonymous Coward · · Score: 2

    He didn't lose his job for his beliefs, he lost his job because he was the head of a huge non-profit and it transpired he was duplicitous and had no integrity.

    What you see as "duplicitous and without integrity", I see as professionalism and putting company values before their own personal beliefs. Isn't that exactly how a CEO should act?

    Also, the donation was in 2008; the Mozilla announcement was in 2014.
    Similarly, in 2008 President Obama was decidedly against gay marriage being legal. By 2012 he was a strong advocate of the idea.

    Are people not allowed to grow, change, and mature?
    If you're exactly the same person you were four or six years ago, with the same beliefs, motivations, and priorities, then I pity you.

  13. Tells you something about the culture there by Opportunist · · Score: 5, Insightful

    If the CIO, a rather high ranking C-Suite officer, is afraid to open a mail from his CEO talking about resignation, something is amiss. If a C-Level pretty much expects to be laid off by email instead of a more personal way of communication something is VERY, VERY wrong in a company.

    Don't get me wrong, being laid off by email is common for lower ranks in huge, "faceless" corporations. I never experienced it on this level, though. We're talking about a handful of people per company. It's not like there are a dozen CIOs littering the top floor. Even a company like Facebook will hardly employ hundreds of C-Levels. These people KNOW each other. Personally. They have meetings. They organize and coordinate strategies. Depending on the company they even know each other on a rather personal level, down to their family status and whether the kids have the flu.

    If such a person expects to be fired by email, this does not speak kindly of the prevailing corporate culture.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  14. Management 101 by tompaulco · · Score: 3, Interesting

    If you have a group of people, and one of them does something wrong, you address the issue with the person who did something wrong. If you send an e-mail out to the entire group, then the person who did something wrong will think it is directed at someone else, and everyone else will think it is directed at them. This is one of the very first things you learn as a manager. You absolutely do not reprimand by group. You reprimand individually. You praise publicly. If you can't understand that, or disagree, then you need to be removed from your position of authority.

    --
    If you are not allowed to question your government then the government has answered your question.