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Stopping Trolls Is 'Now Life and Death For Twitter', Argues Backchannel (backchannel.com)

"This is the year that Twitter's future will be determined," argues Backchannel's editorial director, noting that Twitter's revenue growth is slowing, and "None of the features that cofounder Jack Dorsey has introduced since he returned to the company as CEO last year have succeeded in attracting new users." But Backchannel suggests it's because the trolls "are winning," discouraging new sign-ups and driving existing customers to leave. "We suck at dealing with abuse and trolls on the platform, and we've sucked at it for years," Twitter's CEO wrote in an internal memo in 2015. Backchannel argues bluntly that Twitter "has a hate problem." New submitter mirandakatz writes: It's been exactly three years since Twitter first promised to solve its harassment problem. In those three years, the company has made countless such promises, introducing dozens of new "fixes" and even going so far as to ban notorious troll Milo Yiannopoulos last month. But still, abuse on Twitter continues, and stopping it is now critical to the platform's future success...
"Twitter did an excellent job of inventing a digital platform for realtime idea exchange, but it has yet to create the feature that allows the community itself to ferret out the abusers..." writes Backchannel. "And if it cannot figure out how to eradicate the harassers, Twitter's other challenges will remain intractable."

3 of 637 comments (clear)

  1. Re:trolling for clicks by Anonymous Coward · · Score: 1, Funny

    Besides, what the hell is Twitter good for anyway?

    I've found that Twitter is good for answering the following sorts of questions:

    Did I just feel an earthquake?

    Did anyone else hear that explosion?

    Is Netflix really down, or is it just me?

    Etc.

  2. Re:trolling for clicks by JustAnotherOldGuy · · Score: 4, Funny

    RSS is even better for that, and on the plus side stupid people don't even realize it exists.

    RSS? I've never heard of- hey, wait a minute!!

    --
    Just cruising through this digital world at 33 1/3 rpm...
  3. Re:Oh no by kuzb · · Score: 3, Funny

    Milo is one of the few people that's trying to have an honest conversation about some major problems that are being caused by SJWs. Frankly I applaud his tenacity and willingness to try to take it on. It's near impossible to even begin the conversation with these people unless you bring in someone who fits the profile of one of their minority groups. Which he does. That should be saying something to you.

    --
    BeauHD. Worst editor since kdawson.