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GlobalSign Error Causes Widespread Internet Issues (theregister.co.uk)

An anonymous reader writes: GlobalSign, one of the root CAs globally, has 'inadvertently revoked its intermediary certificates while updating a special cross-certificate. This smashed the chain of trust and ultimately nullified sites' SSL/TLS certificates. It could take days to fix, leaving folks unable to easily read their favorite webpages.' The issue may take up to four days to resolve itself.Two hours ago, GlobalSign said it was able to identify the problem, but due to caching issues, many of its customers were still experiencing issues.

39 comments

  1. Slashdot still available by Anonymous Coward · · Score: 0

    Experiencing the outage at work, thank god I can still get to slashdot!!

    1. Re:Slashdot still available by ganjadude · · Score: 1

      arstechnica was giving me hell all day. it would work, then it wouldnt. not sure if related but its not usual i have issues with ars

      --
      have you seen my sig? there are many others like it but none that are the same
    2. Re:Slashdot still available by Anonymous Coward · · Score: 0

      They've downgraded to plain old HTTP sitewide, it appears. Even if you go to https://arstechnica.com/ it redirects you back to the non-secure version.

  2. Was getting this error last night by Hognoxious · · Score: 0

    Was getting this error last night. Crapdot, yesterday's news tomorrow!

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re:Was getting this error last night by Anonymous Coward · · Score: 0

      Oh fuck off.

      The fact that you got the error does not explain the cause of the error. This is news regardless of what some self-centered, basement-dwelling mouthbreather like you thinks.

  3. Nothing to see here by Anonymous Coward · · Score: 1

    Just the NSA inserting themselves into another certificate system. Carry on.

  4. Their email to us by Anonymous Coward · · Score: 3, Informative

    This is what I got in my inbox at 11:56 PST

    Dear Valued GlobalSign Customer,

    In follow up to our earlier email communication describing the issue you are experiencing with your GlobalSign certificates, our engineering and support staff have put together a troubleshooting guide that will help you resolve the certificate revocation error. We will continue to update this troubleshooting guide as new updates are added.

    OCSP Revocation errors - troubleshooting guide: https://support.globalsign.com/customer/portal/articles/2599710-ocsp-revocation-errors---troubleshooting-guide

    If you continue to have issues, we welcome you to open a support ticket here: https://support.globalsign.com/customer/portal/emails/new

    Thank you as we continue to work to resolve this issue. We will communicate additional updates with you.

    Lila Kee
    Chief Product Officer
    GMO GlobalSign

    US +1 603-570-7060 | UK +44 1622 766 766 | EU +32 16 89 1900
    www.globalsign.com/en

  5. Happened to me by 110010001000 · · Score: 2

    This happened to me when trying to read the previous article on theguardian. With Chrome I didn't see an easy way to get around it. I am sure there is a way in the settings, but who bothers with trying to figure that out.

  6. Everything is going to be messed up by Waffle+Iron · · Score: 1

    It turns out that when you're facing east, north is actually on your right. Why did it take so long for people to discover such a fundamental global sign error?

    1. Re:Everything is going to be messed up by Hognoxious · · Score: 1

      That's just like the town where I grew up. And I was born with a plastic spoon in my mouth.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    2. Re:Everything is going to be messed up by ganjadude · · Score: 3, Funny

      plastic spoon? well hot dog you must come from royalty. All we got is these here sticks we dun found in the yard

      --
      have you seen my sig? there are many others like it but none that are the same
  7. SNAFU... by Feral+Nerd · · Score: 1

    Facebook once forgot to renew some certificate on one of its user tracking systems. For about half a day I could not go anywhere on the internet with the exception of a few really ancient pages written in archaic HTML without getting at least three nag-windows complaining about an expired Facebook SSL certificate.

  8. Is that all? by Yggdrasil42 · · Score: 2

    "unable to easily read their favorite webpages"
    Oh, that's allright then.

    I pity the sysadmins working overtime tonight.

    1. Re:Is that all? by Anonymous Coward · · Score: 0

      The bad thing is that they know which ones are your favorites...

  9. SSL etc. = 1 fuckup after another by Anonymous Coward · · Score: 0

    All I see lately are tremendous screwups in of this security threatre bs that slows things down and secures squat! They "fix" it, it creates more issues (like Secure Sockets libs changing function return value types creating havoc for apps that used older versions etc.).

    1. Re:SSL etc. = 1 fuckup after another by vtcodger · · Score: 1

      Gee. You don't think that it could be possible that doing computer security even adequately is beyond what people are capable of actually doing? Golly, that might mean that e-commerce is doomed and that all computers are really good for is research and entertainment.

      That might put a kink in some folks plans to promote the cloud into a vehicle that will enrich them beyond all belief.

      --
      You can't see ANYTHING from a car, You've got to get out of the goddamned contraption and walk...Edward Abbey
  10. Well on the plus side by Anonymous Coward · · Score: 1

    On the positive side, at least this shows that some CRL and OCSP servers are actually responding and that browsers are using them. That's good news. Oftentimes those damn servers don't respond.

  11. Edge has given me 1 error all day by Anonymous Coward · · Score: 0

    and it was a backwater gaming site I was browsing during lunch. Other than that every web site still seems solid.

    1. Re:Edge has given me 1 error all day by ganjadude · · Score: 1

      arstechnica kept screwing up for me earlier in the day

      --
      have you seen my sig? there are many others like it but none that are the same
  12. Caching by Tablizer · · Score: 1

    but due to caching issues, many of its customers were still experiencing issues.

    Caching can be a PITA. Our org's default PDF viewer caches pages, and we constantly get complaints about users seeing outdated info. It doesn't respect the usual conventions of "no-cache" meta tags and even F5. Adding a random URL parameter sometimes works, sometimes not.

    Isn't caching also a security risk? If you discover bad content, such as malicious embedded JavaScript, you'd want it replaced immediate with the good version when available.

  13. This happened to me after installing Avast... by Anonymous Coward · · Score: 0

    The irony this shows up. I uninstalled AVG today after essentially being spammed by them. Decided to switch to avast. Apparnetly it is doing such a good job that it is protecting me from fake stuff that wasn't being blocked prior.

    I of course disabled avast for a minute to load theguardian but it's kind of nice to know it did in fact work. BBC also gets a complaint but still loads readable content.

    I use mozzila so many its not as good about these things as a Chrome, which I only if I absolutely cannot get a page to work in mozilla with no script. 9/10 most sites work fine but occasionally some "fancy" script won't work at all and I end up doing it in Chrome.

    1. Re: This happened to me after installing Avast... by Anonymous Coward · · Score: 0

      The irony of you replacing AVG with Avast is they're now the same company though from your perspective at least the right one took over:

      https://blog.avast.com/avast-and-avg-become-one

  14. We need to end the system as it is today by Anonymous Coward · · Score: 0

    We should change how the system works. Something based around the blockchain maybe totally independent of Microsoft, Apple, Google, and your ISP. Ideally we would want everyone to adopt it so maybe bundling a small underlying component with Firefox would be a good start once the technology was sufficiently developed and able to scale. Then you could register domain names, and they'd expire if you didn't reaffirm them before a certain point. At first when they'd expire they'd stop working, but you could re-secure them. Then if you didn't after 3 months they'd fall into a state where anybody could secure them. Then utilizing BitCoin you could buy/sell the domains. But it would probably be good to have lots of domain extensions coming online developed into the protocol similar to BitCoins. This way cheap domains could be acquired and people wouldn't be beholden to those with the best domain names. 2015 Q1 .xy comes online and people can start registering, 2015 Q2 .xz comes online and people can start registering. 2015 Q3 .zi and .ni come online and people can start registering. Or it could be based on the number of names registered. That might be better.

    1. Re:We need to end the system as it is today by bill_mcgonigle · · Score: 1

      We need DNSSEC and DANE. Let people get and offer multiple DANE records for multiple CA's so when one of them fucks up (like this, or they get untrusted for acting like typical CA's do these days) the client can follow the other chain.

      Browsers can have a quality meter that shows how good the trust metric is - a few sigs for a cert would increase the score, absent other metrics.

      When the DNSSEC root gets a 2048-bit signature in the next year, we'll see adoption start to creep up. We do have all the tech now to solve these problems - deployment is the current issue.

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    2. Re:We need to end the system as it is today by Anonymous Coward · · Score: 0

      Nothing stops you from using multiple certificates with TLS either. Sorry, wrong problem.

    3. Re:We need to end the system as it is today by Anonymous Coward · · Score: 0

      DNSSEC is a horrid standard that the internet wishes it could forget. HPKP solves the same problems as DANE more-elegantly and in-band.

    4. Re:We need to end the system as it is today by fredan · · Score: 1

      We need DNSSEC....

      No we don't.

  15. I have a fix by Anonymous Coward · · Score: 0

    Unmark check for certifikat revocation on internet Explorer setting, Then it Works.

  16. Obviously a test by Anonymous Coward · · Score: 0

    Clearly an NSA test.

  17. Funny by Archfeld · · Score: 1

    For the last week I've been getting NAG popups on Slashdot relating to improperly named and/or dated cert's from ADS served up. The related name is optim something or other and was generally date related. I finally turned on AD blocking to stop the recursive, very intrusive pop-ups. If this continues I'll just leave the AD blocker up and to hell with supporting /. The quality of ads has taken a severe downturn here and the continued auto play ads are really beginning to annoy. As much better as the place was getting under the 'new' management it seems to lost ground again recently. Just as a side note doesn't logging in posting, moderating and meta-moderating on a regular basis make me a fan of Slashdot ? Why the hell would ANYONE want to follow this crap on Facebook ?

    --
    errr....umm...*whooosh* *whoosh* Is this thing on ?
    1. Re:Funny by Anonymous Coward · · Score: 0

      What ads?

  18. What are the security implications of this by Anonymous Coward · · Score: 0

    is it possible that they were coerced to do this? Can anyone benefit from this, and if so, who and how?

  19. You must be out of breath, you fat cunt. by Hognoxious · · Score: 0

    The fact that you got the error does not explain the cause of the error.

    Well you've got me there, because I totally claimed that it did. Oh hang on, I didn't.

    This is news regardless of what some self-centered, basement-dwelling mouthbreather like you thinks.

    One, I live on the 3rd floor. Two - 12 hours behind - that's more olds than news. Slight hint there, if you'd bothered to read the whole post. Did your finger get tired, ChrisMaple?

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    1. Re: You must be out of breath, you fat cunt. by Anonymous Coward · · Score: 0

      Well your name fits.

  20. Sad... by Stormy+Dragon · · Score: 3, Funny

    To discover the headline was "(Global Sign) Error..." and not "Global (Sign Error)..."

  21. Is there compensation? by real+gumby · · Score: 1

    Globalsign being an American company, do they owe anyone money?

    1. Re:Is there compensation? by Anonymous Coward · · Score: 0

      Globalsign being an American company, do they owe anyone money?

      ...Founded in Belgium in 1996...

    2. Re:Is there compensation? by Anonymous Coward · · Score: 0

      This is the software industry mate. We make mistakes but you always forgive us, or we EULA it out your ass.

  22. The solution for resolve this problem by Anonymous Coward · · Score: 0

    For resolve this problem, you need use another root and intermediate SSL certificate : https://www.certificat-ssl.info/actualite-ssl/13-10-2016-erreur-revocation-globalsign