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Samsung Will Credit You $100 If You Exchange Your Note 7 For Another Samsung Phone (mashable.com)
In an effort to presumably stop customers from jumping ship to the iPhone 7 or other non-Samsung device, Samsung is offering up to $100 in credit to every customer who exchanges their Note 7 for another Samsung smartphone. Mashable reports: The company said so in its updated Note 7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note 7 devices," and asks consumers with a Note 7 to power it down and return it to the place of purchase. Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place. Furthermore, if you've already exchanged your Note 7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received." Even if you exchange your Note 7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers -- again, less any incentive credits you've already received. "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Out of the frying pan and into the fire?
Seems not bad deal
I think you're misunderstanding this. You already get a full refund no matter what you do, but if you get a different Samsung device, Samsung will give you $100 (well actually $75 since they were already offering $25 previously) credit. It's a smart move because as much as $100 costs for the ~2 million Note 7 customers out there, they stand to lose a lot more if people start avoiding their brand due to this. Doing right by your customers is an important part of retaining them.
Reading comprehension would go a long way for you.
Or you can keep it as a distress flare if you are doing much back country hiking or sailing/boating. As a very expensive lighter, it fits the bill as well. Even ISIS is considering these devices for the djihad.
Achille Talon
Hop!
They are passing up an amazing opportunity. They will never have this much publicity about a product again.
Here is what they should do:
Put ads everywhere offering a full and formal apology. And, in the same ad, stating that they are going to focus entirely on battery development to produce the safest, cleanest, longest-lasting and most quickly rechargeable batteries ever made. To do so, they will include links like Google did asking for the world's smartest and brightest engineers to join their quest and share their progress with the world.
*** Don't be dull.***
No, but since they've completely refunded your money and all carrier fees and taxes are being dropped, you're going to have a hard time arguing in court that you suffered anything more than the (minor) inconvenience of having to send the phone back in a pre-paid, no cost box they send to you, or turning it in at your place of purchase. I'm not sure you can get pain and suffering compensation because you got butt hurt over Apple fanboi comments on your Facebook feed.
Is it just my observation, or are there way too many stupid people in the world?
More like, we found out that 100 people out of 5 million who ate our Egg-o-licious toaster pastry got sick. If you still have a box of them on your pantryshelf, we're going to send you a prepaid mailing label so you can send it back. And we're going to give you all of your money back. And the tax you paid. And give you $25 for the inconvenience. And, if you'd like to try our Sausage-o-licious or Pancake-o-licious toaster pastries, we'll give you an extra $75 off.
I mean, it's not a free lifetime supply ofSausage-o-licious, and they're not offering you the Egg-and-Spam-o-licious toaster pastry for free next year, but that might be a bit over the top, don't you think?
Is it just my observation, or are there way too many stupid people in the world?
Shit, Samsung, one hundred dollars will barely buy a band aid in the burn ward! I needs at least FIVE hundred dollars, if you want my forgiveness!
I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
There shouldn't be coercion involved to get you to buy another of their devices.
They are just scared to death that people will "defect" to the iPhone. Because if they do, they will never look back.
Face it. Samsung is already the top-end of the Android world. So if people decide on another Android device this time around, like Huawei, they'll likely be back to Samsung when they realize that the other brand is shit.
But if most people switch from Samsung to Apple, they will never buy another Android phone again.
That's not trolling or flamebait (although I am SURE it will be modded as such), that's market research.
Doing right by your customers is an important part of retaining them.
I am amazed how Samsung has responded to this. Think about all the recalls (and should-have-been recalls) of the past 30 years. They could have responded
It has come to our attention that a small minority of Note 7 phones (less than 0.001%) have resulted in smoking and short durations of flames when improperly charged. We would like to remind you to always use Samsung brand phone chargers plugged into an electrical socket that meets state and local building codes.
I can't think of a single company whose first response wouldn't have been a denial, followed by months of denials, federal investigations, and then a small fine. Most auto manufacturers have faced deadly design choices and it's not until the government twists their arm do they act.