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Samsung Will Credit You $100 If You Exchange Your Note 7 For Another Samsung Phone (mashable.com)
In an effort to presumably stop customers from jumping ship to the iPhone 7 or other non-Samsung device, Samsung is offering up to $100 in credit to every customer who exchanges their Note 7 for another Samsung smartphone. Mashable reports: The company said so in its updated Note 7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note 7 devices," and asks consumers with a Note 7 to power it down and return it to the place of purchase. Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place. Furthermore, if you've already exchanged your Note 7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received." Even if you exchange your Note 7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers -- again, less any incentive credits you've already received. "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Out of the frying pan and into the fire?
Seems not bad deal
Who fucking cares!
So Samsung is offering a hundred bucks for the return of their "Note 7" phone. The summary does not tell the price paid for these. If the price was a hundred bucks, this seems like a decent offer, but I suspect that people paid a lot more for these smart phones and will have to pay a lot to convert/trade them for safe phones. Could we get some facts on the dollars involved for the customers?
A dingo ate my sig...
I would take that if I had a Note 7 to exchange. I haven't heard of any fiery Galaxy S7 Edges for example.
I can go Apple, and lock myself into that cult's walled-garden forever
I can go Motorola or Blackberry and hope they don't go belly-up in the next few months
I can go Google and hope they don't abandon their phone line like they end up abandoning everything else
I can go Samsung and hope the replacement model doesn't blow my dick off
Or I can go LG, once I realize that they even still make phones.
What a great bunch of options!
Or you can keep it as a distress flare if you are doing much back country hiking or sailing/boating. As a very expensive lighter, it fits the bill as well. Even ISIS is considering these devices for the djihad.
Achille Talon
Hop!
If they were sincere, they would provide a full refund, full stop. Wouldn't something like that be covered by a lemon law or something similar?
"Oops, you gave us umpty-hundred dollars for a pocket computer but we provided you with in incendiary device instead. Our bad. Here's your money back. We hope you'll give us another chance, but that's entirely your choice."
There shouldn't be coercion involved to get you to buy another of their devices.
If this whole fiasco was my first encounter with Samsung and they tried to "make it right" by refusing a full refund unless I bought another Samsung device, you can bet they'd be way down by Sony on my personal shit list.
Samsung should buy Space X. A nice synergy should emerge from these enterprises.
Achille Talon
Hop!
They are passing up an amazing opportunity. They will never have this much publicity about a product again.
Here is what they should do:
Put ads everywhere offering a full and formal apology. And, in the same ad, stating that they are going to focus entirely on battery development to produce the safest, cleanest, longest-lasting and most quickly rechargeable batteries ever made. To do so, they will include links like Google did asking for the world's smartest and brightest engineers to join their quest and share their progress with the world.
*** Don't be dull.***
Does the extra $100 cancel out your right to join legal action against them for selling you garbage?
"In view of the infestation of intestinal parasites you received last month from our Egg-o-licious Breakfast Special, we are delighted to offer you 20% off on your next Egg-o-licious Breakfast Special.
"In view of your lengthy and continuing treatment, we are prepared to extend this exceptional opportunity beyond the usual 90 days. You may also pass it along to an heir, if you wish."
I've calculated my velocity with such exquisite precision that I have no idea where I am.
You get a full refund, plus a refund of all the service charges and tax, plus a $25 credit with your carrier (if you bought it from a carrier). The $100 - $75 net, really, as you don't get the $25 we're sorry credit plus the $100, is if you want to get a new Samsung.
Is it just my observation, or are there way too many stupid people in the world?
Shit, Samsung, one hundred dollars will barely buy a band aid in the burn ward! I needs at least FIVE hundred dollars, if you want my forgiveness!
I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
Now the Apple fanbois know how the rest of us feel listening to status updates about their products.
1) Fusion research.
2) Black ops phones for Israel.
3) Donate to The National Ignition facility.
Samsung should talk to Amazon about buying the Fire brand :)
Make it £15M (standard health insurance when traveling) and you've got a deal.
Requiem for the American Dream
This can mitigate the damage caused to the image of the company (or even reverse it, and use the "free ADs" :P)
... will it blend?
When I buy a phone I buy the top end model so I can get a solid 3 years out of it and at this point the Galaxy S7/S7 Edge would last me just 2 year since its a year out of date relative to the Pixel. It would need be 2/3 the price of a Pixel to be worth it -- that's $200 cheaper than it is now, and not $100. The Pixel phone has a better processor (Snapdragon 821 v 820) and a newer Android version but Samsung has the temerity to still ask Pixel prices for a dated phone! No thanks.
Even with the $100 credit it just isn't worth the price because you are buying a phone with 2 years of life in it over a phone with 3 years of life. The Samsung should be $200 cheaper than the Pixel but with this credit its only $100 cheaper.
Doing right by your customers is an important part of retaining them.
I am amazed how Samsung has responded to this. Think about all the recalls (and should-have-been recalls) of the past 30 years. They could have responded
It has come to our attention that a small minority of Note 7 phones (less than 0.001%) have resulted in smoking and short durations of flames when improperly charged. We would like to remind you to always use Samsung brand phone chargers plugged into an electrical socket that meets state and local building codes.
I can't think of a single company whose first response wouldn't have been a denial, followed by months of denials, federal investigations, and then a small fine. Most auto manufacturers have faced deadly design choices and it's not until the government twists their arm do they act.