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Samsung Will Credit You $100 If You Exchange Your Note 7 For Another Samsung Phone (mashable.com)
In an effort to presumably stop customers from jumping ship to the iPhone 7 or other non-Samsung device, Samsung is offering up to $100 in credit to every customer who exchanges their Note 7 for another Samsung smartphone. Mashable reports: The company said so in its updated Note 7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note 7 devices," and asks consumers with a Note 7 to power it down and return it to the place of purchase. Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place. Furthermore, if you've already exchanged your Note 7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received." Even if you exchange your Note 7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers -- again, less any incentive credits you've already received. "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Out of the frying pan and into the fire?
Seems not bad deal
I would take that if I had a Note 7 to exchange. I haven't heard of any fiery Galaxy S7 Edges for example.
I think you're misunderstanding this. You already get a full refund no matter what you do, but if you get a different Samsung device, Samsung will give you $100 (well actually $75 since they were already offering $25 previously) credit. It's a smart move because as much as $100 costs for the ~2 million Note 7 customers out there, they stand to lose a lot more if people start avoiding their brand due to this. Doing right by your customers is an important part of retaining them.
Reading comprehension would go a long way for you.
Motorola is owned by Lenovo.
W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
Or you can keep it as a distress flare if you are doing much back country hiking or sailing/boating. As a very expensive lighter, it fits the bill as well. Even ISIS is considering these devices for the djihad.
Achille Talon
Hop!
Samsung should buy Space X. A nice synergy should emerge from these enterprises.
Achille Talon
Hop!
They are giving the credit on top of the full refund.
They are passing up an amazing opportunity. They will never have this much publicity about a product again.
Here is what they should do:
Put ads everywhere offering a full and formal apology. And, in the same ad, stating that they are going to focus entirely on battery development to produce the safest, cleanest, longest-lasting and most quickly rechargeable batteries ever made. To do so, they will include links like Google did asking for the world's smartest and brightest engineers to join their quest and share their progress with the world.
*** Don't be dull.***
Does the extra $100 cancel out your right to join legal action against them for selling you garbage?
"In view of the infestation of intestinal parasites you received last month from our Egg-o-licious Breakfast Special, we are delighted to offer you 20% off on your next Egg-o-licious Breakfast Special.
"In view of your lengthy and continuing treatment, we are prepared to extend this exceptional opportunity beyond the usual 90 days. You may also pass it along to an heir, if you wish."
I've calculated my velocity with such exquisite precision that I have no idea where I am.
You get a full refund, plus a refund of all the service charges and tax, plus a $25 credit with your carrier (if you bought it from a carrier). The $100 - $75 net, really, as you don't get the $25 we're sorry credit plus the $100, is if you want to get a new Samsung.
Is it just my observation, or are there way too many stupid people in the world?
Shit, Samsung, one hundred dollars will barely buy a band aid in the burn ward! I needs at least FIVE hundred dollars, if you want my forgiveness!
I'm trying to teach myself to set people on fire with my mind... Is it hot in here?
What a great bunch of options!
Sounds like, by your own logic, there is only one that doesn't end up with you owning a phone that is either:
Likely to be orphaned by a company going belly-up (Motorola, Blackberry).
Likely to be orphaned by a company with the attention-span of a goldfish (Google).
Likely to blow your dick off (your words) (Samsung).
Likely to be a serious compromise by a company that specializes mostly in "free" phones (LG).
Hmmm. By your own logic, who does that leave? And what is the only thing you can come up against that phone? The paranoid ramblings of some fandroids on Slashdot?
Motorola is owned by Lenovo.
I don't know that they are doing so well, and Motorola sounds like an easy thing for them to divest themselves of when it becomes (even more) of a money-sink.
There shouldn't be coercion involved to get you to buy another of their devices.
They are just scared to death that people will "defect" to the iPhone. Because if they do, they will never look back.
Face it. Samsung is already the top-end of the Android world. So if people decide on another Android device this time around, like Huawei, they'll likely be back to Samsung when they realize that the other brand is shit.
But if most people switch from Samsung to Apple, they will never buy another Android phone again.
That's not trolling or flamebait (although I am SURE it will be modded as such), that's market research.
You somehow managed to forget, "Certain to be told exactly how you may or may not use their device (Apple)".
You're welcome!
Il n'y a pas de Planet B.
I think you're misunderstanding this. You already get a full refund no matter what you do, but if you get a different Samsung device, Samsung will give you $100 (well actually $75 since they were already offering $25 previously) credit. It's a smart move because as much as $100 costs for the ~2 million Note 7 customers out there, they stand to lose a lot more if people start avoiding their brand due to this. Doing right by your customers is an important part of retaining them.
I can understand making one fuck-up, doesn't matter if you're NASA occasionally a bug slips by. But when the problem is known and they can't even fix it right so the replacements start catching fire I'm thinking burn me once shame on you, burn me twice shame on me. They obviously have some really bad QA problems to work out and I wouldn't buy another even if they offered me $100 off. It wouldn't be a permanent shitlist or anything, but I'd rather someone else be the guinea pig. If I was in the market for a new phone I certainly wouldn't consider a Samsung now. I think they're way past "doing right" and in "emergency damage control" mode trying to avoid a total meltdown.
Live today, because you never know what tomorrow brings
This really doesn't seem like a QA problem to me (a professional QA) , it seems more like a pushy boss problem.
If it were a QA failure you could expect other related defects as they tend to cluster , this is because very few functions are totally isolated so if you have defect in a function its likely to effect others. In this instance i would expect lots of charge failures or rapidly depleting batteries in devices that had less serious variants of this defect.
Where you have a single component over specced and rushed to market thats something a QA is going to flag , but they can't fix it , the person receiving that flag was told about this and decided to sign it off as acceptable risk and lots of people got burnt, some more literally that others.
QA is only as good as the management lets it be
[site]
Samsung should talk to Amazon about buying the Fire brand :)
Make it £15M (standard health insurance when traveling) and you've got a deal.
Requiem for the American Dream
They are basically bribing people to stay loyal and not jump ship. People who purchased the device will get a full refund plus the $100 to stay with a samsung device.
This can mitigate the damage caused to the image of the company (or even reverse it, and use the "free ADs" :P)
... will it blend?
If my phone exploded I'd be jumping ship. Hell, I owned 2 Samsung phones in the past that the mobo went in each device on average every 4 mths. Warranty covered sure, but poorly built so I jumped ship. Long live Nexus
For a lot of people the Apple way of doing things is what they like. Maybe the Apple people can just like Apple products and the non-Apple people can like whatever they want and all of us can get on with important things in life. That people keep arguing a preference is strange. Different people are different. Get over it. :)
Doing right by your customers is an important part of retaining them.
I am amazed how Samsung has responded to this. Think about all the recalls (and should-have-been recalls) of the past 30 years. They could have responded
It has come to our attention that a small minority of Note 7 phones (less than 0.001%) have resulted in smoking and short durations of flames when improperly charged. We would like to remind you to always use Samsung brand phone chargers plugged into an electrical socket that meets state and local building codes.
I can't think of a single company whose first response wouldn't have been a denial, followed by months of denials, federal investigations, and then a small fine. Most auto manufacturers have faced deadly design choices and it's not until the government twists their arm do they act.
I don't have this problem, and I'm very, very happy with my phone selection. I have a Samsung Galaxy S5. It's waterproof, it has an easily-removable battery, it has an SDcard slot, it has a gorgeous AMOLED screen, it's still getting updates, and on top of that it's super cheap since you can get them on Ebay now for $150-200 (brand-new ones are selling for just over $200 last time I checked). I'm really not sure why I'd want something newer and fancier, at least for the foreseeable future. Why should I care about even higher resolution than what I have now (which is already extremely high)? I doubt I'd be able to tell the difference, plus I don't watch movies on this thing. Why do I need more processing power? It's already extremely responsive.
AFAIC, phones have really plateaued, much like computers did about 4-5 years ago: upgrading to the newest model really doesn't get you anything all that worthwhile, because the older models are already "good enough". There just isn't a good reason to get a brand-new phone any more.
Personally, I'm really curious what the problem with these batteries is anyway. I can buy all kinds of cheap replacement batteries for phones in the S4-S5 generation off Ebay, many of them non-OEM, and these don't have a lot of problems exploding. If you can buy cheap aftermarket batteries from China that don't catch fire and explode, then what is Samsung doing wrong with their OEM Note7 batteries?
Just get out of this thread with your off topic Apple preaching.
We all know how much you love Apple. It doesn't pertain to this discussion. Go away.
Awwww. Poor widdle AC can dish it out but you can't take it; ESPECIALLY when PROVEN WRONG, eh?
Leave the thread, preacher man. You have nothing relevant to add. Go fling shit out of your cage in another thread.
Leave the thread, preacher man. You have nothing relevant to add. Go fling shit out of your cage in another thread.
So sez the COWARD. Log in and fight Like a man, COWARD, or SHUT. THE. FUCK. UP.
and I wouldn't buy another even if they offered me $100 of
Given they have 3 other flagship devices which have shown zero problems even though they are also freshly released and go through the same QA process, and the fact that they have shipped 243million devices this year of which less than 1% encompassing a single identifiable model had an issue, how did you reach your conclusion?
apple is an embarrassment to the tech industry; all the "FACTS" in the world wont make apple the kind of company some people want to support. . And thats a real fact.
Thing is, my FACTS Don't need to be enclosed in quotation marks. But yours do.
Or you could go Microsoft, and just stick w/ it. Unless you happen to be w/ Sprint or Verizon. Or you could go Sony, if it had to be an Android
Eat shit, Apple troll.
Can't stand it when one of your favorite Hater memes is demonstrably proven completely false, can you?
lol, you are a real hypocrite
I don't think that word means what you think it means.
I do. I have the proof to get the $55. Also, it's a tech news story on a tech news website.