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Open Source Pioneer Munich Debates Report That Suggests Abandoning Linux for Windows 10 (techrepublic.com)

As an open-source software pioneer, Munich spent years moving away from Windows, but now politicians are debating a report that suggests the city could eventually abandon Linux. A report on TechRepublic adds: If the authority ruling Germany's third largest city backs proposals to make Windows 10 and Microsoft Office available across the council, it would be a significant step away from open-source software for an organization once seen as its champion. Over a nine-year period starting in 2004, the council moved about 15,000 staff from using Windows and Office to LiMux -- a custom version of the Ubuntu desktop OS -- and other open source software. At the time, Munich was one of the largest organizations to reject Windows, and Microsoft took the city's leaving so seriously that then CEO Steve Ballmer flew to Munich to meet the mayor. Now a report commissioned by current mayor Dieter Reiter to help determine the future of IT at the council has outlined a project to make Windows 10 and Microsoft Office available to all departments, and give staff the choice about whether to use Windows or LiMux.

37 of 176 comments (clear)

  1. It's not surprising... by HerculesMO · · Score: 5, Interesting

    In an enterprise there are two big costs... licensing, and support.

    Linux the cost of support is pretty high -- for models like Red Hat the cost often is higher than Windows because you don't get as high a per-seat discount. Then there are the other ancillary costs like productivity, accessibility, data governance, etc... which are harder to materialize but also make an impact.

    Ultimately most organizations use Windows because it meets the needs for those things that are ancillary while also staying competitive with the two larger costs of support and licensing.

    This isn't a religious conversation much as Slashdot would like it to be; I am a big fan of the best tool for the job and on the desktop sad to say, Linux still doesn't do the job. Server side the uptick is huge, which is also why Microsoft products like SQL Server or .NET Core can literally run on Linux, and are supported in Docker. Microsoft saw the light because being agnostic is financially rewarding, and lock-in doesn't work. But the desktop? Still the realm of Windows.

    --
    The price is always right if someone else is paying.
    1. Re:It's not surprising... by Anonymous Coward · · Score: 5, Insightful

      > Linux the cost of support is pretty high [...]

      I think there are other forces at work. From TFA

      "Accenture was chosen to co-author a report assessing the use of Microsoft software, [when] the consultancy runs a joint venture with Microsoft called Avanade, which helps businesses implement Microsoft technologies"

      Hmmm. If I ask my butcher, he'll say: "Meat is good for you, oh yeah. Eat more meat!"

    2. Re:It's not surprising... by ninthbit · · Score: 4, Interesting

      How is the desktop support much of an issue? Enterprise support for databases and other server services can get very complex and I can acknowledge that a real TCO case could be made. But desktop? To me that's a simple, you have a problem, let's wipe you and reimage. I can't imagine a case where the costs difference exceed the license expenses.

      Now if every crybaby in management can't handle learning LibreOffice over Word/Excel, thats another problem..... Maybe get smarter people? It's Germany, they have plenty.

    3. Re:It's not surprising... by gmack · · Score: 4, Informative

      RTFA! They had used a custom version of Ubuntu so they were likely doing the support themselves with a custom setup tuned to their environment and on that level (15 000 desktops) it was likely cheaper. The larger problem is: What happens when someone sends you a document that your version of OpenOffice doesn't like or you need software that doesn't run on Linux? Libre Office file compatibility still isn't 100% (mostly there compared to word, chokes on PowerPoint sides and doesn't do VBA ever)

      And that is where it comes down to use cases. Linux has a lower total cost on the desktop when it does everything you need it to. But if you need something that Linux doesn't have software for, the lower cost just doesn't matter.

    4. Re:It's not surprising... by Anonymous Coward · · Score: 5, Insightful

      What you do when people pester you with unreadable proprietary documents? You tell them to fuck off, until they have learned to install another program which is free, and produce a readable document with it.

      This is not some two bit company struggling to make ends meet, if you want to tell them something in a document, you make sure they can read it. You do NOT get to dictate what software they should or shouldn't use.

    5. Re:It's not surprising... by war4peace · · Score: 4, Insightful

      What you do when people pester you with unreadable proprietary documents? You tell them to fuck off, until they have learned to install another program which is free, and produce a readable document with it.

      And this attitude is exactly why Desktop Linux hovers at around 2% or wherever it is today.
      Being smarter than your customer is one thing, shoving that in their face with a smug, asshole attitude is a totally different thing.

      Forcing everyone else to adapt to your tiny little world will end up with you being alone and ignored in your tiny little world.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    6. Re:It's not surprising... by Anonymous Coward · · Score: 3, Insightful

      Customizing a Linux distribution that you deploy to employees is no different than customizing Windows install image that you deploy on employee's computers.

    7. Re:It's not surprising... by bmo · · Score: 3, Insightful

      >Forcing everyone else to adapt to your tiny little world will end up with you being alone and ignored in your tiny little world.

      Tiny little world? Many *many* businesses have "standardized" on Office 97 as the document format. Why? Because it's "well known" and other office suites have little trouble with it (like WordPerfect and Libre).

      It's not an ISO standard, but it's "standard enough."

      Speaking of ISO standards, Microsoft still doesn't support their own standard. Especially in light of the fact that ODF is even in MS Office.

      --
      BMO

    8. Re:It's not surprising... by Anonymous Coward · · Score: 4, Informative

      A "custom distribution" can be so little as Debian with a local repository and patches to a few dozen packages.

      Yes, I know how Ubuntu and Debian work, as someone who does debian packaging as part of his job. And I also know that "patches to a few dozen packages," as well as managing changes coming in from an upstream distribution, could easily be a full time job for me. So again - you're still looking at requiring hiring engineering talent & running internal infrastructure and resources, for your "free" operating system. That makes it "not free."

      That isn't all too hard to pull off, if you have two or three competent people.

      Again: headcount = not free. Administering Windows for 120 users probably wouldn't require more than 1 or 2 people, too, and probably you could hire IT staff a lot cheaper than you could handle a couple developers capable of customizing an entire repo. You can debate relative costs, but you cannot get away with claiming that "Linux = $0" and "Windows = $INFINITY" when you're comparing costs. There are specific costs associated with both. You can pay less on Linux licensing, but you're probably going to pay more in the headcount needed to support it, because you need people with deeper technical skills. You can pay more on Windows licensing, and get your headcount a lot cheaper for support, because your Windows desktop support can fall back on Microsoft support when they hit something beyond their skill level.

    9. Re:It's not surprising... by Hadlock · · Score: 2

      At my last job we had a farm of ~3 terminal servers whose purpose was to run those "can't live without it" apps. If you needed to use one of your snowflake apps, you would RDP in to "the farm" and use your app there. RDP works on pretty much anything including Android. We'd also RDP in to the servers as needed (one of our vendors distributed their product updates only through MSIs)

      --
      moox. for a new generation.
    10. Re:It's not surprising... by Bing+Tsher+E · · Score: 2

      Your IT staff has things firmly under control. Bravo for them! It's almost like the good old days, when you got to wear white coats, and the other people in your company had to pass job requests in to you through the half-door to the Machine Room.

      It's almost like the PC revolution never happened!

    11. Re:It's not surprising... by x_t0ken_407 · · Score: 3, Insightful

      Customizing a Linux distribution that you deploy to employees is no different than customizing Windows install image that you deploy on employee's computers.

      Seriously. GP acts as though this requires some sort of great engineering feat. Sure you'll need experts that you'll have to pay...as in ANY Enterprise.

    12. Re: It's not surprising... by Anne+Thwacks · · Score: 4, Informative
      Just this week I had a government subcontractor send me an Excel spreadsheet that did not work in LibreOffice.

      I politely emailed him back saying that I had a problem with it, because it was in a non-standard, MS proprietary, format and please could he send it in the ISO standard ODF format instead. He did. It worked.

      MS formats don't even transfer from one computer to another if you have different printers. Windows is NOT fit for prime time. Its just that some people don't know, and a whole lot of the others were bribed.

      --
      Sent from my ASR33 using ASCII
    13. Re:It's not surprising... by Anne+Thwacks · · Score: 3, Insightful
      Its a CITY - they tell you "Submit in the ISO standard format". And you do it. Even if you have to use the "odf" format option on your MS product. ODF - Its not a weird option - its the international standard. The MS formats are the non-standard stuff.

      Anyway, if you are submitting forms, should they not be pdf to avoid tampering after submission?

      --
      Sent from my ASR33 using ASCII
    14. Re: It's not surprising... by Anonymous Coward · · Score: 2, Insightful

      Because no one ever has to setup and maintain domain servers, group policy, exchange servers, file and print servers, antivirus licenses, etc, you fucking moron.

    15. Re:It's not surprising... by Ol+Olsoc · · Score: 3, Insightful

      RTFA! They had used a custom version of Ubuntu so they were likely doing the support themselves with a custom setup tuned to their environment and on that level (15 000 desktops) it was likely cheaper. The larger problem is: What happens when someone sends you a document that your version of OpenOffice doesn't like or you need software that doesn't run on Linux? Libre Office file compatibility still isn't 100% (mostly there compared to word, chokes on PowerPoint sides and doesn't do VBA ever)

      And that is where it comes down to use cases. Linux has a lower total cost on the desktop when it does everything you need it to. But if you need something that Linux doesn't have software for, the lower cost just doesn't matter.

      I've had many more incompatibility problems with Windows than ever with Linux. NOthing like opening an old Office file that someone needs some historical data from.

      Your monoculture Windows only outlook is obsolete, and If I cannot take a file from the latest version of Office, and open it up with no changes needed in OS X, then your argument is defeated.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    16. Re:It's not surprising... by dbIII · · Score: 2

      Accenture - those guys who had to change their name to get away from the stink of being mixed up with Enron?

    17. Re: It's not surprising... by war4peace · · Score: 3, Insightful

      Key word being "politely".
      A rare thing in the Linux world.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    18. Re:It's not surprising... by GNious · · Score: 3, Insightful

      From reading about this case, what Microsoft has, is a tight leash on Accenture, who made the report....

    19. Re:It's not surprising... by Jerry · · Score: 2

      ""Accenture was chosen to co-author a report assessing the use of Microsoft software..."

      Accenture worked with Microsoft to create the .NET "solution" to the London Stock Exchange attempt to get to 2 ms transaction times. They failed miserably and the second crash of the system kept the LSE off line for an entire day, costing them over $1 BILLION dollars in lost business.

      Before the crash Microsoft had an ad featuring the "Highly Reliable TImes", a make-believe news paper which headlined a make-believe "fact" that WIndows and .NET "won out over Linux in head to head tests". It was later revealed that the LSE hired a Windows centric CTO who immediately contracted with Accenture/Microsoft to write the trading software. There was no "run off" between Linux and Windows. After the crash the LSE looked around for another solution and found a company which wrote a trading system called, IIRC, Xchi. It had been running at a small stock exchange for five years without a single failure and it already achieved 0.2 ms transaction times, the target .NET was trying to reach. The LSE didn't buy the software, they bought the software and the company that made it.

      To its credit, Accenture wasn't responsible for the crash of the .NET/SIlverLight application which threw a BSOD onto the ceiling of the BirdNest at the Chinese Olympics.

      --

      Running with Linux for over 20 years!

  2. Linux is a Server OS by jellomizer · · Score: 3, Insightful

    Linux in its heart is a Server OS. Its desktop/workstation features are almost a hack onto the systems to make useful.
    Now I have the same feelings about Windows Server. Windows is a Desktop OS, and Windows Server is a hack to make it more server feature friendly.

    Now for folks like me Linux for the Desktop is great, which is why I use it at home over Windows... But for the general public. Trying to get beyond normal features you come across these minor differences and compatibility issues which for us is an easy workaround. But for someone who isn't so savvy it is a big deal. And a lot of effort goes into training, and fixing the issue.

    I tried a while back to give my Parents Linux as their default laptop. All fine and good until I get a call saying why I can I run this game, or I am getting this error...

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re:Linux is a Server OS by future+assassin · · Score: 2

      So you didn't tell your parents that a big chunk of games are not designed to run on Linux? Your parents are versed enough to fix windows errors I'm guessing with out calling you?

      What if you gave your parents a Mac and they tried to play a windows game on OSX and got error? I guess it not a desktop OS either?

      --
      by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
    2. Re:Linux is a Server OS by blindseer · · Score: 2

      I believe that at its heart Linux is a kernel upon which one can build whatever kind of OS they wish, including for desktops, servers, and tablets. The "hack" you refer to has, IMHO, more to do with X11 than anything else. The rest of what people think of as a "Linux operating system" is a collection of GPL and BSD services, utilities, and so forth that are usually equally suited to a server or desktop. With the widespread use of GPL and BSD software across Linux based, Apple, and Microsoft operating systems the difference, again IMHO, lies almost entirely on how the screen is driven. Under the hood we see a lot of the same protocols, services, and so forth that in many ways they are interchangeable any more.

      Maybe it's my being "savvy" that is coloring my view but the compatibility issues you speak of seem to lie less with technical ignorance and more with being an inattentive shopper. If you want to, for example, keep printing issues to a minimum then make sure the printer supports the protocols and features that match well with your preferences and the capabilities of the devices you wish to print from. When buying electronics one should make sure that the cables and protocols match, there is not much need to know all about how they work just that they are compatible.

      Long ago Mom got an iMac and a printer, they worked well for a long time. When the iMac died it was replaced with a Windows laptop. My brothers and I tried to resolve the printer issues with different drivers and settings but ultimately the printer was replaced and the issues went away. When Mom got an iPad her printer issues returned. Again my brothers and I tried to fix it various ways, including installing Linux on the laptop, but the problems went away with a new printer.

      Training is certainly part of it, every time Mom got a new printer someone had to show her how it worked. We tried to fix the compatibility issues and reluctance to train (and spend money) on a new device with software and hardware hacks. In the end it was just so much easier to get the right hardware and software and train on how they work.

      Your parents' complaints about not being able to run whatever software is, again IMHO, being an inattentive shopper. This applies to so many things. It's like shopping for a furnace filter, nuts and bolts, or clothing. If you aren't paying attention to the size, shape, and color when you buy then you are going to have a problem. You don't need to be a mechanic to buy car tires any more than you need to be a computer scientist to buy software, but you should know the make, model, and year of your car when you buy tires just like you should be aware of the OS, computer model, and available ports on your computer when you buy a device or software for it.

      My mom has used Ubuntu on her laptop for a long time without issues but after getting her iPad the laptop has been used less and less. She would just rather carry the much lighter iPad than the heavier laptop.

      --
      I am armed because I am free. I am free because I am armed.
  3. Let me guess... by 110010001000 · · Score: 4, Funny

    ...the report was funded by Microsoft Europe.

  4. TRANSLATION.... by Lumpy · · Score: 5, Interesting

    Microsoft made them a deal they could not pass up. Betting it was gobs of free licenses for all microsoft products and possibly even hardware.

    --
    Do not look at laser with remaining good eye.
    1. Re:TRANSLATION.... by scdeimos · · Score: 2

      Are you serious? That's like saying all those millions (billions?) of dollars companies poured into Office training were all for naught when Ribbons replaced menus in Microsoft Office. The activities are the same, most of the keyboard shortcuts are the same, it's just a matter of finding things in the menus if you can't rember the shortcuts.

    2. Re:TRANSLATION.... by Anonymous Coward · · Score: 4, Insightful

      I still haven't got any training for using the ribbon. I still quite often hear people swear with passion when using MS Office. I'm not saying that LibreOffice is better, but somehow training is not needed when MS changes an interface but it becomes an issue if the software is not made by MS. Why is that?

  5. Because windows is so... by Anonymous Coward · · Score: 2, Insightful

    Fracking fantastic right.... Thousands of people at my wife's university with frozen computers bothering the IT guys, yeah a great product, and me a network guy, my judgement, noisy freaking operation system windows has become network wise one thinks of the appletalk era, oh and an OS that is freezing the network connection when updates are being prepared for installation and not asking the user if that is inconvenient before doing so and emet... Puke puke puke, it is clear that the politicians and people evaluating have been well trained by salespeople or they have no clue about IT, and putting the IT security in the hands of foreign governments and companies in a world where cybersecurity is imperative, that is the thinking of morons, at least with an open source product you got your own back and are not forced to be relying on the mercy of someone else.

  6. The grass is always greener by Ol+Olsoc · · Score: 4, Insightful
    This is like the time a coworker's husband had a side business, and I was supporting his Mac for free. His buds were big PC fans, so every time he had a problem his buds would say it was because he was using a Mac (with Quicken) Finally, after he started bitching at me because I sent him down the wrong path, I told him he should get a PC. Another guy at work bought his Mac off him, and he bought one of those better PC's. In the end, he had more problems, and didn't get the free tech support from me any more. His computer buds didn't supply it either.

    Listen up people. No matter what platform or OS you use, there is going to be someone who tells you you were making a mistake. That's just life. And if these folks in Germany think Linux is bad, they should just switch over to W10.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  7. What errors? by jgfenix · · Score: 2

    " ...errors in how PDFs are displayed by the open-source viewing software". I won't say that's perfect or that there aren't any bugs but I always found the PDF support in open source toola excellent. Libreoffice, for example, generates smaller and better PDF files than Microsoft Office.

  8. Microsoft Germany Headquarters by gmf · · Score: 5, Insightful

    Of course this has nothing to do with the fact that Microsoft just moved its German Headquarters with about 2000 employees from Unterschleißheim (near Munich) to Schwabing (in Munich), and is now presumably a major tax payer in the city.

  9. Planned Obsolescence by Anonymous Coward · · Score: 3, Insightful

    The issue is not Linux or LibreOffice compatibility. It is that Microsoft intentionally keeps moving the goal. Microsoft's strategy is planned obsolescence to get you to buy the same product over and over again.

    User #1: Sorry, I can't read this document. What is a .docx (.xml, .doc, .rtf, .wps) anyway?
    User #2: Maybe it is because you are using an older version. Have you tried upgrading to Office 2016 (2012,2010,2007,2003,2000)?
    User #1: Hey, thanks! I will plunk down another $395 for the new version of Office 2016 (2012,2010,2007,2003,2000).

    Microsoft gives away MS Works. A Word clone that saves documents in wps format. Why would anyone create a free competitor to their flagship product? Office will convert the document to a format that Word can not open. This forces the Works user to upgrade.

    Microsoft Office promotes ODF compatibility. Unfortunately, it converts all documents to version 1.0 format, making the document unusable by Libre Office, Google Docs, etc.

    Microsoft also advertises .docx (.xlsx, .pptx) as Ecma standards, but there is no way to follow a standard which states, "do X like it was done in MS Office 2003".

    The 98% who do not understand these facts and place the blame squarely at Microsoft's doorstep are sheeple.

  10. Re:I can see why by Tough+Love · · Score: 4, Insightful

    I haven't touched MS Office in many years. I rely on LibreOffice (formerly OpenOffice) for my office-type needs. It does all the spreadsheeting and document preparation I need, way more than I need, actually. I get free lifetime updates. When I need to communicate with inmates on the Microsoft prison island, PDF works fine. When I need to collaborate on documents, Googledocs. Whatever. Microsoft is just irrelevant these days, some folks haven't gotten the memo yet.

    --
    When all you have is a hammer, every problem starts to look like a thumb.
  11. Re:I can see why by Tough+Love · · Score: 2

    It's actually been years since anybody, even an MS Office user, sent me a .doc(x) file. Always PDF these days. The only reason people send .doc(x) files now is for editing, and Googledocs is way more effective for that.

    --
    When all you have is a hammer, every problem starts to look like a thumb.
  12. Windows 10 is expensive but not because why you th by Anonymous Coward · · Score: 2, Insightful

    cost of enterprise Windows 10 is pretty high as well.

    cost of SUPPORT of enterprise windows 10 is either ZERO or A FUCKING LOT. if you give no support then it's pretty low, if you intend to do any kind of "enterprisey" kind support then it's _MASSIVE_.

    why it's so massive? they fucked up group policy. they fucked up network policies. they fucked up all configurations - and they fuck them up even more monthly with patches! they don't even give patch notes! if a cumulated update is going to fuck your network configurations is totally up to luck. you didn't want ipv6 enabled? haha we enabled it for you again! default network shares? well, they might be enabled again after every update! you want to use some other login system than microsoft? haha good luck again!

    you want a built in calculator to keep working? better keep the metro shit enabled as well - not that you're going to configure it in any other version than the pay per monthly enterprise version anyways and if you disable them all...

    and well, you want to configure the telemetrics to go to your server? haha good luck with that - just because there's a configuration option doesn't mean it works that way!

    all and all, windows 10 is a massive piece of shit. not because the kernel is bad or anything like that but because they keep fucking with the options and ui choices on top of that in a very user hostile manner. I mean damn, what other device or OS has the fucking guts to ask for feedback about the calculator app after 3 uses! what other commercial os that you paid for will advertise candy crush to your workers?

    it's not meant for work, it's meant for you to accidentally start using ms app store and an ms account. - but again not for the reasons you think, it's only made that way because idiot board at MS decided to adjust bonuses to be paid based on those telemetrics of adoption and ms account creations! same fucking idiot board who paid so much money for linkedin that they could have bought ARM holdings for the SAME FUCKING AMOUNT OF MONEY!

    think about that, which one sounds strategically better? buy the cpu licensing company that your competitors all have to use or buy some post-your-cv site for 50 bucks per _non_paying_user_?

  13. Munich's mayor is closely related to MS by DarkDust · · Score: 4, Interesting

    Dieter Reiter has attacked the Limux project from day one he was in office, starting to spread FUD like his inability to access his mobile mail was due to Limux flaws instead of workflow issues. His head of IT publicly denied Reiter's claims and refuted them. Mr. Reiter has "outed" himself as a Microsoft fan in the past (before he became mayor) and was personally involved in moving Microsoft Germany's headquarters from the Munich suburb to the city of Munich itself. So this is more of a personal/political issue. Munich's IT staff still thinks Limux is a good solution and luckily there is opposition to Reiters FUD in the town hall. Going back to Microsoft would be very costly but now that Microsoft has its HQ in Munich, I'm pretty sure the lobbying has taken up steam and there's going to be "deals benefiting both sides" here.

  14. There's a 600 pound gorilla in the room. by Anonymous Coward · · Score: 2, Interesting

    The report (Accidenture?) missed the 600 pound gorilla in the room, i.e. two German laws. The data collection features of Win10 violate two laws and this issue is currently under investigation. So no sane person could recommend to use Win10 in a corporate or municipal environment in Germany at the moment. We have to wait until the legal situation is clear. Possibly MS would have to create a Win10DE and early adopters might face a lot of trouble.