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Lawyer Sues 20-Year-Old Student Who Gave a Bad Yelp Review, Loses Badly (arstechnica.com)

20-year-old Lan Cai was in a car crash this summer, after she was plowed into by a drunk driver and broke two bones in her lower back. She didn't know how to navigate her car insurance and prove damages, so she reached out for legal help. Things didn't go as one would have liked, initially, as ArsTechnica documents:The help she got, Cai said, was less than satisfactory. Lawyers from the Tuan A. Khuu law firm ignored her contacts, and at one point they came into her bedroom while Cai was sleeping in her underwear. "Seriously, it's super unprofessional!" she wrote on Facebook. (The firm maintains it was invited in by Cai's mother.) She also took to Yelp to warn others about her bad experience. The posts led to a threatening e-mail from Tuan Khuu attorney Keith Nguyen. Nguyen and his associates went ahead and filed that lawsuit, demanding the young woman pay up between $100,000 and $200,000 -- more than 100 times what she had in her bank account. Nguyen said he didn't feel bad at all about suing Cai. Cai didn't remove her review, though. Instead she fought back against the Khuu firm, all thanks to attorney Michael Fleming, who took her case pro bono. Fleming filed a motion arguing that, first and foremost, Cai's social media complaints were true. Second, she couldn't do much to damage the reputation of a firm that already had multiple poor reviews. He argued the lawsuit was a clear SLAPP (strategic Lawsuit Against Public Participation). Ultimately, the judge agreed with Fleming, ordering the Khuu firm to pay $26,831.55 in attorneys' fees.

49 of 90 comments (clear)

  1. Re:Streisand effect by Toshito · · Score: 1

    I'm more of a second post guy, by to each their own.

    --
    Try it! Library of Babel
  2. Only 2 reviews on Yelp by The-Ixian · · Score: 1

    I wonder if they guy linking to the Ars report will get sued now...

    --
    My eyes reflect the stars and a smile lights up my face.
  3. Re:Pro Bono? by hesiod · · Score: 1

    Maybe refunding her the fees the first lawyers charged.

  4. Re:Pro Bono? by Captain+Splendid · · Score: 5, Informative

    Filing documents and other case-related expenses are not free, but the lawyer's time is.

    --
    Linux, you magnificent bastard, I read the fucking manual!
  5. Pro Bono by Anonymous Coward · · Score: 2, Funny

    Sonny Bono was the best at everything (except skiing, that is)

    Babe, I got you babe.

  6. Re:Drama by Talderas · · Score: 1

    Cai is a Chinese surname... although Nguyen is definitely Vietnamese.

    --
    "Lack of speed can be overcome. In the worst case by patience." --Znork
  7. Non-zero sum by jgullstr · · Score: 5, Insightful

    I wonder what outcome the firm was expecting from this lawsuit? In what way does winning 200k imaginary dollars outweigh the reputation of them suing their own clients for sharing their experiences? Am I missing something?

    1. Re:Non-zero sum by godrik · · Score: 4, Insightful

      They were certainly hoping that the client will negociate "no lawsuit, but I'll remove my review"

    2. Re:Non-zero sum by mysidia · · Score: 2

      If they had won their case, then they would probably have gotten various protective sealing orders and other tactics to keep details of the case from seeing the light of day.

    3. Re:Non-zero sum by __aaclcg7560 · · Score: 1

      They probably expected her to settle the case and provide free blow jobs for the entire firm.

    4. Re:Non-zero sum by Mr.+Shotgun · · Score: 4, Insightful
      Intimidation.

      They were not intending to go through with the suit and were using the threat of having a $200,000 judgment against here as a way to pressure her into removing her review. They were hoping she would cower and hide away, not bitch SLAAP them for $26K with the help of an actual honest lawyer.

      --
      Of all tyrannies, a tyranny sincerely exercised for the (supposed) good of its victims may be the most oppressive
    5. Re:Non-zero sum by jgullstr · · Score: 2

      Then how often does this happen for the firm? Putting the company's reputation on the line for an isolated incident, where the reviewer demonstrably tells the truth, does not seem like a calculated move, especially if you're leaning on hope for victory. If you regularily need to suppress such incidents, then its just part of the business model. Or maybe I'm overthinking this.

    6. Re:Non-zero sum by Calydor · · Score: 1

      She was a client that couldn't navigate her car insurance; what were the odds that she could find a way of actually going to court and winning instead of just calling them up in tears, promising to take down her review if they'd just leave her alone?

      --
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    7. Re:Non-zero sum by The-Ixian · · Score: 1

      Considering the fact that there are no other Yelp reviews other than hers, I think that they have been pretty successful. Either that or nobody actually uses this law firm and/or Yelp...

      --
      My eyes reflect the stars and a smile lights up my face.
    8. Re:Non-zero sum by ArylAkamov · · Score: 1

      Exactly what I have always wondered.

      About four years ago and three jobs ago, my employers attempted to sue someone over a yelp review. I'm not sure what ever happened with that, but I know their business has been going downhill ever since.

      Then again, when you're a yacht charter company and have 7 boats (Including the company speed boat, solely used for rescuing disabled customers) sink or nearly sink in the last 8 months, there are probably other, more pressing issues to attend to.

    9. Re:Non-zero sum by mapkinase · · Score: 1

      Do you know how they catch monkeys by putting banana in a cage? We are only apes they say.

      --
      I do not believe in karma. "Funny"=-6. Do good and forbid evil. Yours, Oft-Offtopic Flamebaiting Troll.
    10. Re:Non-zero sum by CanadianMacFan · · Score: 1

      Plus the fact that when she went looking for a law firm before she found them. They probably weren't counting on her finding a competent lawyer this time around.

  8. Re:Fly-by-Night JD Degree by __aaclcg7560 · · Score: 1

    That sounds like the typical law school in the United States.

    http://www.wsj.com/articles/law-school-accreditors-raising-the-bar-1479751011

  9. Re:Drama by avandesande · · Score: 1

    I was going to joke about Nguyen being as common as Smith, but according to wikipedia as much as 40% of the population have the surname. https://en.wikipedia.org/wiki/...

    --
    love is just extroverted narcissism
  10. Let's do it! by wjcofkc · · Score: 1

    Let's all go on Yelp and call these motherfuckers out with bad reviews!

    I have been drinking and decided to shed some kharma. Yeah!

    --
    Brought to you by Carl's Junior.
  11. loses badly??? by Wycliffe · · Score: 5, Interesting

    That doesn't sound like loses badly. That just sounds like a relatively normal loss. A normal loss should probably include attorney fees. I'm glad the student won and didn't end up having to pay money but the student was probably still out a ton of time and hassle and it didn't sound like there was any compensation to the student or punishment to the firm besides having to pay the other side's court cost. Again, glad the student fought it but the only thing the student got to show for it was to be able to keep their review online. The student should be rewarded somehow for fighting a frivolous lawsuit instead of taking the easy route and just deleting the review.

    1. Re:loses badly??? by Maxwell'sSilverLART · · Score: 1

      You mean like the $26k award of fees specifically mentioned in the summary?

      --
      Moderate drunk! It's more fun that way!
    2. Re:loses badly??? by Maxo-Texas · · Score: 1

      "Attorney's fees" ... not a dime will go to her.

      She should have been paid at least prevailing wages for time spent on the case.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    3. Re:loses badly??? by DiEx-15 · · Score: 1

      That doesn't sound like loses badly. That just sounds like a relatively normal loss. A normal loss should probably include attorney fees. I'm glad the student won and didn't end up having to pay money but the student was probably still out a ton of time and hassle and it didn't sound like there was any compensation to the student or punishment to the firm besides having to pay the other side's court cost. Again, glad the student fought it but the only thing the student got to show for it was to be able to keep their review online. The student should be rewarded somehow for fighting a frivolous lawsuit instead of taking the easy route and just deleting the review.

      Clearly you are forgetting:

      - This will further darken the Law Firm's reputation. Yelp review or not.
      - The Negative PR from this clusterfuck isn't going to draw in new clients.
      - This isn't going to help them in the future. Especially if a high profile case comes up.

      So they have lost money. That isn't a big deal. It is the attention and court of public opinion that will last forever and do more harm than they want.

  12. Re:Pro Bono? by Gadget_Guy · · Score: 4, Informative

    This might just be the judge's way of punishing them for a frivolous lawsuit. According to Wikipedia:

    A judge may occasionally determine that the loser should compensate a winning pro bono counsel.

  13. Re:Drama by TWX · · Score: 1

    Not according to my veteran-uncle retired-postalworker with PTSD it isn't...

    --
    Do not look into laser with remaining eye.
  14. Re:Fly-by-Night JD Degree by PopeRatzo · · Score: 4, Informative

    They probably got ACORN funding to start up the practice too.

    There hasn't been an ACORN since 2010. You may not have seen that on your favorite fake news site.

    --
    You are welcome on my lawn.
  15. Lawyers are a pretty douchy bunch by AnthonywC · · Score: 4, Informative

    Most lawyers are pretty douchy in my experiences so can't say I am surprised, but this guy does now get some nice karma via Streisand Effect, even got a site dedicated to his name: http://keithnguyen.org/

  16. Re:Original Article Date by Gadget_Guy · · Score: 3, Informative

    The original article that Ars sourced was posted July 27, 2016.

    That article was from when the lawsuit began. This story is about the end of it all after the judge made a decision on the case. The date of the judgement in the PDF from the article was dated November 21.

  17. Re:Pro Bono? by alexo · · Score: 3, Insightful

    If "filing documents and other case-related expenses", excluding lawyer's time costs $26,831.55 then I weep for the so called "justice" system.

  18. "Loses Badly"??? by unrtst · · Score: 1

    They were paid for their initial service.
    Then then sued her for between $100k and $200k.
    Her new lawyer did it pro bono.
    End result, their firm had to pay $26.8k in attorneys' fees.

    How the hell is that "Loses Badly"?!?!? IMO, that's nowhere near enough.
    She's out with a broken back and medical fees that (I'm assuming) she didn't get back.
    Her lawyer lost out on what he should have been able to get.
    They're all out a ton of time and effort.
    Their lawyers probably still got a paycheck, and their firm just had to cover the bill for the time they wasted in the court.

  19. Bwahahaha by kbsoftware · · Score: 1

    Well if there was any doubt left that this law firm sucked, this lawsuit will remove the doubt. Please sue me next.

  20. Re:Fly-by-Night JD Degree by ChrisMaple · · Score: 1

    ACORN has successor organizations. New names, same M.O.. Smaller groups, harder to identify, harder to sue, harder and less effective for law enforcement to track down and shut down. Also more difficult to generate concentrated bad publicity. It's much like the blooming of communist front groups in the mid 20th century.

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  21. Re:lawyers... by Dagger2 · · Score: 1

    toss em all into a piranha tank.

    Surely there are cheaper ways of feeding lawyers.

  22. Re:Drama by ShanghaiBill · · Score: 1

    I was going to joke about Nguyen being as common as Smith, but according to wikipedia as much as 40% of the population have the surname.
    https://en.wikipedia.org/wiki/...

    It is also very common in some areas of America. My daughter attended high school in San Jose, California, and about 20% of her graduating class were named Nguyen. They take up 12 pages in her yearbook. If so many people have the same surname, then it sort of defeats the whole purpose of having surnames in the first place, which was to disambiguate duplicate given names.

  23. Re: Pro Bono? by Anonymous Coward · · Score: 1

    Pro bono attorneys get awarded fees all the time. Just 'cause you ain't charging the client doesn't mean legal services have no value.

    Put differently, let's say I find a client whom I decide has such a worthy case that I want to donate my services: pro bono. Through judgment, the representation costs me -- in time I'm donating for free, but that I would otherwise devote to paying clients -- $100k. That's real value, and real cost -- only born by the lawyer, not the client. Say, then, the judge decides that the other party's conduct was so frivolous and abusive that they should be forced to pay our the legal costs as a penalty. (Which, for the record, is a relative rarity in us jurisprudence, where parties almost always bear their own costs. You gotta have acted really poorly for a judge to do this...).

    Real costs, real penalty, and often a real boon to the system and orderly execution of justice.

  24. Pro Bono by MrL0G1C · · Score: 1

    FML, I'd like to "work for free" and only get paid $27k for a few hours/days work.

    Not really Pro Bono is it.

    --
    Waterfox - a Firefox fork with legacy extension support, security updates and better privacy by default.
  25. Re:There's a joke in here.. by Whibla · · Score: 1

    Well, in a sense they could be described as Klutzes...

  26. Re:Fly-by-Night JD Degree by bheerssen · · Score: 1

    Let's not forget that ACORN didn't do anything illegal that we know of. They were victims of a partisan witch hunt.

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    (Score: -1, Stupid)
  27. Re:Need links to the evidence by kenh · · Score: 1

    No, he wanted pics of the lawyers, not the client...

    --
    Ken
  28. Re: Pro Bono? by micheas · · Score: 2

    That sounds about right. Contesting a mortgage in court one would expect to cost about $100,000 or so, if it is a fairly straightforward breach of truth in lending laws. That's why there are so many self represented litigants. Laws are only for people who can afford a six figure unexpected expense. Most Americans can't even afford a $600 unexpected expense

  29. What I still don't understand is ... by RockDoctor · · Score: 1
    This bit :

    She didn't know how to navigate her car insurance and prove damages,

    She was in a collision ; OK, fine.

    She submits a claim for the damage to the vehicle and herself. Fine.

    The insurance company will ask for supporting documentation - police crime reference (since a drunk driver was mentioned, which is a crime in most countries I've head of ; the crash and injury may or may not be a separate crime ; also "dangerous driving", "driving without insurance", "taking and driving away" ; whatever else in the case) ; possibly supervising physician's contact details (or whatever is equivalent in America) for the medical details ; possibly damage reports from the repairing garage (who wouldn't have done diddly-squat to the vehicle without communicating with the insurance company in writing).

    I've never had to deal with an injury collision, but several other car crunches have come and gone. It's not exactly difficult. Where does the lawyer come into it?

    --
    Birds are not dinosaur descendants;birds are dinosaurs, for all useful meanings of "birds", "are" and "dinosaurs"
    1. Re:What I still don't understand is ... by Lehk228 · · Score: 1

      right after the insurance company tries to fuck you in the ass.

      --
      Snowden and Manning are heroes.
    2. Re:What I still don't understand is ... by RockDoctor · · Score: 1
      If you've got the documentation (which you do - only a fucking idiot sends all the copies fo their documentation to an insurance company, government department or anyone), the minute the insurance company tries to fuck you in the ass, you're taking the matter upstairs to the ombudsman. Which is why, in your first call to check if the documents have arrived, you ask the insurance company telephone-answering idiot for the ombudsman's phone number. They parse this, correctly, as "I know what my rights are, and how to make a complaint which will bite, so choose someone else to fuck with".

      Your country might use another word for "ombudsman" - they're the mandatory regulators for $INDUSTRY$ who enforce the industry's standards. Blame the Swedes for having a simple, specific word for this essential function. Fall foul of the ombudsman, and typically they can shut a company down, or fine it severely. And of course, they do. Worse, they can deliver bad publicity.

      --
      Birds are not dinosaur descendants;birds are dinosaurs, for all useful meanings of "birds", "are" and "dinosaurs"
  30. Re:Fly-by-Night JD Degree by Rakarra · · Score: 1

    Probably graduates from some San Francisco Law "School" and Noodle Shop. Pass the Bar with the minimum requisite score and set up an ambulance chasing practice that specializes in targeting minorities.

    California has one of the harder bar exams in the US to pass. If they could pass the bar in California, then they have to know some law, at least.

  31. Re:Fly-by-Night JD Degree by Rakarra · · Score: 1

    ACORN has successor organizations. New names, same M.O.. Smaller groups, harder to identify, harder to sue, harder and less effective for law enforcement to track down and shut down. Also more difficult to generate concentrated bad publicity. It's much like the blooming of communist front groups in the mid 20th century.

    You make them sound like organized crime the police would actually give two shits about shutting down.

  32. Re:Drama by Talderas · · Score: 1

    It's kind of freaky to look at the top ten Vietnamese surnames as a percentage of total population.

    Nguyen: 39%
    +Tran: 50%
    +Le: 60%
    +Pham: 67%
    +Huynh: 72%
    +Phan: 77%
    +Vu: 81%
    +Dang: 83%
    +Bui: 85%
    +Do: 86%

    --
    "Lack of speed can be overcome. In the worst case by patience." --Znork
  33. Re:Fly-by-Night JD Degree by Anonymous+Cow+Ward · · Score: 1

    The practice was started in 1996. Mind you, there's no mention of ACORN funding, nor any reason to suggest that ACORN funding was received, but the fact that it stopped existing six years ago doesn't by itself disprove any involvement it had in starting up a business that's been around for 20 years.

    --
    Examine even your most deeply held beliefs. Nobody is always right.
  34. Re:And this is why no lawyer worth a damn takes on by Coren22 · · Score: 1

    So, you support a lawyer's office filing a libel suit over things that are demonstratably true?

    No, you aren't a lawyer.

    --
    APK likes to ask for responses to the same things over and over. Maybe he just likes the responses?