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Uber Says Thousands of London Drivers Threatened By English Language Test (reuters.com)

Costas Pitas, writing for Reuters: Tens of thousands of London private hire drivers could lose their licenses due to new English reading and writing requirements, taxi app Uber said on Tuesday at the start of a court battle to halt the plans. San Francisco-based Uber, which allows users to book journeys at the touch of a button on their smartphone, has grown rapidly in recent years but faced bans and protests around the world as regulators play catch-up with technology disrupting traditional operators. Uber launched legal action in August after public body Transport for London (TfL) said that drivers should have to prove their ability to communicate in English, including to a standard of reading and writing which Uber says is too high. "It produces the profoundest of human effects. At one extreme it will lead to the loss of livelihood," Uber's lawyer Thomas de la Mare told the High Court in London. There are over 110,000 private hire drivers in the British capital, according to TfL but around 33,000 would fail to pass their renewal test due to the new language hurdle, de la Mare told the court, citing a calculation of data provided by TfL.

40 of 354 comments (clear)

  1. Uber need to get a clue. by JustNiz · · Score: 5, Insightful

    It seems just basic common sense to require people that need to deal with the public, including in a safety context, to actually be able to converse in the national language.

    1. Re:Uber need to get a clue. by BarbaraHudson · · Score: 4, Insightful

      How is that racist? IATA requires all air traffic controllers around the world to be able to respond to aircraft that request service in English.

      Pursuant to requirements of the International Civil Aviation Organization (ICAO), ATC operations are conducted either in the English language or the language used by the station on the ground.[2] In practice, the native language for a region is normally used; however, the English language must be used upon request.[

      Language != race, you moron. Same as religion != race, despite what Trump wants to believe.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    2. Re:Uber need to get a clue. by LQ · · Score: 4, Insightful

      Nothing to do with Brexit. The London mayor, Sadiq Khan (a Muslim and son of a Pakistani bus driver) backs the language test. It is part of a campaign to improve quality and reduce the number of rogue mini-cabs on the road.

    3. Re:Uber need to get a clue. by JustNiz · · Score: 2

      >> England is clearly being racist by banning non-whites from driving taxis.

      I'm presuming you're actually being sarcastic, but if not, then Its actually you who's playing the racist card by assuming that non-native speakers necessarily aren't white. You realise that the majority of the EU is white non-English people right?

    4. Re:Uber need to get a clue. by stephanruby · · Score: 4, Informative

      I'm an Uber driver and I met a Chinese former Uber driver who got deactivated in the US for not knowing enough English.

      The first time he got deactivated, he had to pay for and pass an online English language quiz. Of course, he passed the test (I assume one of his family members helped him). Then, he got reactivated, but that didn't last for more than a week or two, and that second time, he got permanently deactivated, because he couldn't get his rating back up and passengers were still leaving the same comments about him not knowing enough English.

      My point is that Uber has a crude rating system. For instance, an average of 4.6 stars can get you deactivated in some cities. But crude as that system may be, it does seem to be working at weeding out the worst Uber drivers (including those that may not know enough English).

      And if we're talking about forcing Uber drivers in the UK to pass an English test, I would love to see some of their sample questions, to see how difficult they made the test.

    5. Re: Uber need to get a clue. by JustNiz · · Score: 2

      No they voted to get away from the EU.
      Apparently its actually you that just cant stop injecting that racist shit into everything.

    6. Re:Uber need to get a clue. by ShanghaiBill · · Score: 2

      It is part of a campaign to improve quality and reduce the number of rogue mini-cabs on the road.

      Shouldn't the level of quality be up to the customer? If I want to save money, I can choose to go to a low quality restaurant rather than a high quality restaurant. Why shouldn't I be able to do the same when I get a ride? Or do you think there should be a government imposed language test for waiters as well? After all, if the waiter can't speak proper English, they won't be able to ensure the customer has no allergies to the food they are ordering, or able to render proper medical assistance if the diner has a heart attack or epileptic seizure during their meal. What if there are children at the table, and they need to ask directions to the toilet? Think of the children!

      Or perhaps this is just politicians using "safety" as an excuse to protect their racket?

    7. Re:Uber need to get a clue. by Captain+Splendid · · Score: 4, Interesting

      Shouldn't the level of quality be up to the customer?

      Seeing as the UK is a democracy, it already is. And they decided at the ballot box in order to save time having to make the decision every time they get in a damn cab.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    8. Re:Uber need to get a clue. by Hylandr · · Score: 2

      Shouldn't the level of quality be up to the customer?

      No. Otherwise you get all kinds of shady characters buying a car of craigslist stenciling some letters on it and start picking up victims.

      --
      ~ People that think they are better than anyone else for any reason are the cause of all the strife in the world.
    9. Re:Uber need to get a clue. by Zocalo · · Score: 3, Interesting

      Just spotted on the BBC: Londoner accidentally gets Uber to Croydon, via Bristol. That's a £467 bill for what should have been a ~30 minute journey (in central London) that took five additional hours and a few hundred extra miles because the Uber driver didn't speak enough English to understand what the problem was when the passenger woke up and realised what was going on. To be fair to Uber, they're going to refund the fare as a goodwill gesture, but apropos to the story non-the-less.

      --
      UNIX? They're not even circumcised! Savages!
    10. Re:Uber need to get a clue. by Raenex · · Score: 2

      I think most people believe the ban is racist because Trump explicitly said during the campaign that he was going to ban all muslims.

      Here's a big clue for "most people", then: Islam is not a race, and Muslims are followers of Islam. Islam is a religion/political ideology based on tyrannical rule over people's lives, and as such is not compatible with Western values.

    11. Re:Uber need to get a clue. by mrbester · · Score: 5, Informative

      The classes for The Knowledge (you have to have this to be a black cabbie) are in English, so you've got no chance of passing if you don't understand the language.

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
    12. Re:Uber need to get a clue. by nukenerd · · Score: 2, Insightful

      ShanghaiBill wrote

      Shouldn't the level of quality be up to the customer?

      You don't know the quality of the driver's English until he turns up or even until after the ride starts.

      Sounds like you follow the Thatcher theory that the market decides best because people are "all-knowing" - so it assumes. But people are not all-knowing.

    13. Re:Uber need to get a clue. by myowntrueself · · Score: 2

      Some English people feel terribly distressed when they see foreigners wearing their foreign clothing in the street.

      Not me. I'd rather be able to recognise a foreigner.

      Indeed, there should be legislation to ensure that all French men wear a beret, striped jersey and a string of onions around their necks while visiting the UK. Can't be too careful!

      --
      In the free world the media isn't government run; the government is media run.
    14. Re:Uber need to get a clue. by Cederic · · Score: 2

      Ok, I'll give it a go.

      Reducing the number of taxis increases dependency and demand on public transport, which increases the number of public transport jobs, most of which are unionised. The unions fund Sadiq Khan's election campaigns.

      Profit.

    15. Re:Uber need to get a clue. by Hognoxious · · Score: 5, Informative
      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    16. Re:Uber need to get a clue. by unixisc · · Score: 2

      Can you point to anything where he said that White Muslims are okay? The one time he called for a ban on Muslims, he simply said Muslims: said nothing about their race. The only thing is that he wanted to ban foreign Muslims from entering, since that would be legal, but not US born Muslims of any race, since they do have their 1st Amendment rights. Most US born Muslims are NOI Muslims, like Farrakhan, Ellison, et al. The courts that have disagreed w/ him so far are the 9th circuit court, which is overturned on an average >80% of the time.

    17. Re:Uber need to get a clue. by Cederic · · Score: 2

      Oh ffs. The Transport and General Workers Union had over 800k members before it merged with Amicus to create the Unite union with 1.4m members. Aslef and the RMT have 100k between them.

      That's a lot of union funding: Unions provide 40-60% (depending on year) of the Labour Party's funding. The Labour party fund political campaigns, e.g. the mayoral election in London, which they'll have spent probably just over £400k on.

      This doesn't even include the various strike actions intended to damage the current government, something that benefits the official opposition: The Labour Party.

      For the benefit of people outside the UK, Sadiq Khan is a member of (and represents) the Labour Party.

    18. Re:Uber need to get a clue. by ShanghaiBill · · Score: 2

      Unions don't fund "campaigns", neither can they by law nor would the public accept this.

      Baloney. Unions are, by far, the biggest donors to the UK Labor Party.

    19. Re: Uber need to get a clue. by mrbester · · Score: 2

      Real time traffic info is used by the black cabbies as well. The difference being they know that if there's a jam on, say, Kensington High Road, simply trying to use the adjoining streets to get around it (which is what a navigation app would suggest) would be a bad idea. They'd also know which roads to avoid based on time of day, so they don't get caught up by deliveries, bus routes, pedestrian numbers (office workers, tourists, school children) and a host of other factors.

      The Knowledge isn't just knowing every street in London. It's knowing the city and its inhabitants in order to calculate a route. In your head. Instantly. With the ability to recalculate at every junction. No app comes close.

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
  2. There's Only One Thing They Care About.... by segedunum · · Score: 5, Insightful

    ......and that's Uber. They don't give a flying fuck about drivers.

  3. Maybe I'm missing something. . . by Salgak1 · · Score: 5, Insightful

    . . . but as an initial point, what's wrong with requiring drivers in ENGLAND to show mastery of ENGLISH ??

    But secondly, that's actually a minor hurdle, compared to the "knowledge" required to pass the legendarily hard London Cab Drive License Test.

    Specifically:

    To achieve the required standard to be licensed as an “All London” taxi driver you will need a thorough knowledge, primarily, of the area within a six-mile radius of Charing Cross. You will need to know: all the streets; housing estates; parks and open spaces; government offices and departments; financial and commercial centres; diplomatic premises; town halls; registry offices; hospitals; places of worship; sports stadiums and leisure centres; airline offices; stations; hotels; clubs; theatres; cinemas; museums; art galleries; schools; colleges and universities; police stations and headquarters buildings; civil, criminal and coroner’s courts; prisons; and places of interest to tourists. In fact, anywhere a taxi passenger might ask to be taken.

    1. Re:Maybe I'm missing something. . . by ccguy · · Score: 2

      Actually, as I'm told, several UK Governments in succession decided to bring in tons of people who don't speak English, and then failed to require that they learn the national tongue. .

      That makes sense, because as a Spaniard with thousands of British citizens living in my country I can assure you almost none of them have bothered to learn even basic Spanish and in fact many get upset if you can't speak to them in English.

  4. Re:Actually... by squiggleslash · · Score: 3, Funny

    Not sure it's necessary, British road signs are generally (with a small number of easily memorable exceptions) pictographic. For example, the sign meaning "Road works ahead" is symbolized by a man opening an umbrella.

    --
    You are not alone. This is not normal. None of this is normal.
  5. Re:Tough decision by Godwin+O'Hitler · · Score: 2

    The European/Worldwide language for non-natives is called EFL.
    It's a subset of English but would probably get them by in Britain, and probably get them through an English test.

    --
    No, your children are not the special ones. Nor are your pets.
  6. They could lose their jobs? GOOD. by Anonymous Coward · · Score: 3, Insightful

    Its a matter of public safety that I can clearly communicate with the driver. If I speak English I need to have the driver speak English, and if I am in an English speaking country I am going to statistically speak English. If the driver does not have the basic skills for the country they are working in the should be forced to get these very basic skills and if they lose the job they have for not having them then that is simply the free market at work!

  7. Re:Actually... by LynnwoodRooster · · Score: 2

    Well, as long as they can read the road signs. I guess communicating with the passenger or reading road names isn't important...

    --
    Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  8. Re:more for taxi drivers by Aaden42 · · Score: 3, Insightful

    I'd say there are at least some times when a certain amount of human "knowledge" beats the magic app box.

    > No Service

    I agree that drivers who use real time traffic data are likely to do a better job, but having a basic understanding of the entire city's street layout without being beholden to a GPS device is a really valuable skill for a driver. The tech can certainly augment human knowledge by providing dynamically changing information they couldn't otherwise know, but it's an inferior substitute for a driver who instantly knows several viable routes to get where they're going.

  9. OK Google by kiviQr · · Score: 2

    Does it apply to self driving cars? If yes "OK Google" needs to step up.

  10. Re:more for taxi drivers by Highdude702 · · Score: 4, Interesting

    I live in Las Vegas, NV. The roads are plagued with a sea of traffic cones. Google maps doesnt account for that unless there is an accident or the road is completely closed. I've been driving service work around Las Vegas since I was 15. After 15 years of driving this city daily. Google maps can not get you from one end to the other faster than I can. I have guys I work with call me and ask whats the fastest way to get from point A to point B. Human Knowledge beats shitty "AI" Algorithms all day. Also I can do it without siphoning your personal information along the way..

  11. The value of speaking English by fiannaFailMan · · Score: 3, Interesting

    I once got into a taxi at an airport in Chicago. Before we set off the driver pointed at the meter talking in thick Pidgin English that I could barely understand. The only word I could pick out was "meter." I just nodded politely and said yes because I wanted to get to my hotel for a meeting. When I got to the hotel he started wrangling with me to about paying more than was on the meter, apparently he had turned it off at some stage of the journey for some unfathomable reason. He got really belligerent about it too. The hotel was reimbursing me for the trip and after about five minutes of him, the hotel concierge and me trying to discuss it I just asked the manager to reimburse him what he wanted because I hadn't a clue what was going on and it was only another $20 or so.

    I know that some people like apps like Uber because they minimize human communication, but it's still a vital skill. As long as you're not asking drivers to write a book report on Ulysses by Joyce, expecting them to communicate clearly in the local language is not too much to ask for.

    --
    Drill baby drill - on Mars
  12. Most "English speaking" people... by denzacar · · Score: 2, Interesting

    ...still need subtitles and a dictionary to fully understand a Guy Ritchie movie.

    On the other hand... the B1 level which is required is the equivalent of "GCE AS level / lower grade A-level" which is the equivalent of a 13th-grade exam.
    Which about 55% of UK students don't take.

    Meaning that 55% of UK citizens, raised and educated in UK, don't qualify.
    Or that they would have to fork up 200 pounds to take (and pass) an "expected for university admission" level of knowledge of English.

    --
    Mit der Dummheit kämpfen Götter selbst vergebens
    1. Re:Most "English speaking" people... by JustNiz · · Score: 4, Informative

      From the article:
      "Drivers must have B1 level English, or the equivalent of a GCSE in the subject".

      FYI This is nowhere near A level.

    2. Re:Most "English speaking" people... by painandgreed · · Score: 2

      Speak for yourself. I presume by "English Speaking" you're including Americans. As a Brit living in the US It's more than clear to me that what they speak actually isn't English, its American.

      Our funny accents give it away, don't they?

    3. Re: Most "English speaking" people... by Hognoxious · · Score: 2

      English is the native language and works differently.

      English isn't the native language for someone from Lavaturia or Kbongistan.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
    4. Re:Most "English speaking" people... by denzacar · · Score: 2

      It's not really about English language skills. It's about reducing immigration. Discourage people from coming to the UK to do these kinds of job by setting a high bar for them.

      B1 level English is already a prerequisite for immigration.

      If anything, B1 being a level of the same tests one takes whether one is coming to UK to study or work (university enrollment has a slightly higher minimal grade), this requirement practically guarantees that only immigrants will be driving for Uber.
      They had to get that qualification in order to enter the country.
      All some UK citizens have is a driver's license.

      Both groups still need a Private Hire Vehicle license, a valid credit/debit card and a proof of residence.
      And while these can be... worked around... driving without a valid driver's license would be inviting disaster for a potentially illegal immigrant.
      Cops routinely stop people. Even people born in UK.

      --
      Mit der Dummheit kämpfen Götter selbst vergebens
  13. An abomination and Government over reach by 140Mandak262Jamuna · · Score: 3
    We have to get rid of all these burdensome job killing government regulations.

    An English language test? What a stupid idea! If you give in now, next they will demand all drivers to know how to drive cars. Will demand all drivers to know names of neighborhoods and streets too. We. must. put. a. stop. to. government. overreach.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  14. Re:Obama based list based on ISIS/Daesh control by Hognoxious · · Score: 3, Informative

    Obama increased the checks for issuing visas. He didn't retroactively invalidate ones that were already issued.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  15. Re:Actually... by Hognoxious · · Score: 2, Informative

    Mainstream American beers are served ridiculously cold to hide the fact that they don't actually taste of anything.

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  16. Re:Obama based list based on ISIS/Daesh control by BarbaraHudson · · Score: 2

    We had this thing called an election because we wanted someone else making the rules.

    Actually, both you and Trump are delusional. The president doesn't make the rules. Congress does - that's why it's known as the legislative branch - they make the legislation. The executive branch is in charge of implementation. The judiciary is there to make sure the other two don't f*ck up and pretend they are a law unto themselves and can make shit up as they go along or rule by edict, rather than having to follow the law of the land, including the constitution.

    Your education system is broken when it takes foreigners to explain to you how your country works.

    --
    "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.