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Verizon.net 'Gets Out Of The Email Business' (networkworld.com)

"We have decided to close down our email business," Verizon has announced -- in a move which affects 4.5 million accounts. Slashdot reader tomservo84 writes: Strangely enough, I didn't find out about this from Verizon, itself, but SiriusXM, who sent me an email saying that since I have a Verizon.net email address on file, I'd have to update it because they were getting rid of their email service. I thought it was a bad phishing attempt at first...
Network World reports that customers are being notified "on a rolling basis... Once customers are notified, they are presented with a personal take-action date that is 30 days from the original notification." But even after that date, verizon.net email addresses can be revived using AOL Mail. "Over the years we've realized that there are more capable email platforms out there," Verizon concedes.

"Migration is going well," a Verizon spokesperson told Network World. "I don't have any stats to share, but customers seem to appreciate that they have several choices, including an option that keeps their Verizon.net email address intact."

73 comments

  1. Email tie-in by Calydor · · Score: 3, Informative

    The big problem is that for years, like, a LOT of years, you built your entire online existence on a single email address - and for many people that address was the one they got from their ISP.

    Forums, Facebook, online games, pretty much EVERYTHING ties into your email address. And you do know what happens if you want to change the email attached to an account, right?

    Yeah. They email the existing address on file to confirm. If you no longer have access to that address you're screwed.

    --
    -=This sig has nothing to do with my comment. Move along now=-
    1. Re:Email tie-in by Anonymous Coward · · Score: 0

      Thats a lession most people have learned in the 90ties in the times of dialup, never, ever, rely on your providermail, if your isp goes out of business, you're screwed.

    2. Re:Email tie-in by Anonymous Coward · · Score: 0

      Not just providermail, email in general. You'd be hard pressed to find anyone who still has their original 1996 hotmail account.

    3. Re:Email tie-in by mars-nl · · Score: 5, Insightful

      Get your own domain, create an email address, setup your own server (if you're a nerd) or else just redirect it to whatever webmail you're using these days.

    4. Re:Email tie-in by peragrin · · Score: 1

      That was true of everyone who didn't move
        If you moved and changed isps you quickly learned it was better to have an email address seperate from your isp. That is why you don't lock yourself into isp services

      --
      i thought once I was found, but it was only a dream.
    5. Re:Email tie-in by 93+Escort+Wagon · · Score: 1

      The big problem is that for years, like, a LOT of years, you built your entire online existence on a single email address - and for many people that address was the one they got from their ISP.

      Having been through a lot of ISP changes from the early 90s onward, I learned this lesson early. Fortunately, I have a permanent alumni address from one of the universities I attended. I've been forwarding that to whatever ISP or email provider I am currently using for 20-25 years now.

      --
      #DeleteChrome
    6. Re: Email tie-in by Ralgha · · Score: 1

      You just found one.

    7. Re:Email tie-in by Anonymous Coward · · Score: 1

      Get your own domain, create an email address

      Let me just travel back in time and do that.
      How does that solve 10-20 years of existing email account tie in?

    8. Re:Email tie-in by Lord+Dreamshaper · · Score: 1

      1995 hotmail is still my primary e-mail because I moved around a lot and didn't want to be tied to a particular local provider's domain...of course my main alternate was a yahoo address for same reasons and I may have to rethink that strategy now...

      --
      When all of your wishes have been granted, many of your dreams will be destroyed - Marilyn Manson
    9. Re:Email tie-in by Anonymous Coward · · Score: 1

      How does that solve 10-20 years of existing email account tie in?

      It doesn't. Burn your bridges and start over again, doing it the right way.

    10. Re:Email tie-in by jandrese · · Score: 2

      I'm still using my 1995 email account for pretty much everything. It would be a massive PITA if I had to move it now.

      --

      I read the internet for the articles.
    11. Re:Email tie-in by Anonymous Coward · · Score: 1

      Sure, but thats raising the bar. A lot.

      If nothing else, you're talking about spending cold hard cash to buy and hold that domain, essentially, for the rest of your life.

    12. Re:Email tie-in by bill_mcgonigle · · Score: 1

      and for many people that address was the one they got from their ISP.

      I'm curious how many people are still using their first ISP. Anybody have percentages?

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
    13. Re:Email tie-in by braindrainbahrain · · Score: 1

      E-mail is the last service provided by ISPs since Verizon, like many others, no longer hosts web pages for their users. This could actually be a good thing. ISPs are reduced to providing connectivity and nothing else. Now, there is no reason to stick with a given ISP, and those that have choices where they live can shop around for their internet connection.

    14. Re: Email tie-in by Anonymous Coward · · Score: 0

      Nothing is free

    15. Re:Email tie-in by Anonymous Coward · · Score: 0

      and for many people that address was the one they got from their ISP.

      That may have been true a looooooong time ago, but in recent times people use gmail if they have to use email at all, and they only use email for a few purposes. Normal communication with friends is via Whatsapp or similar.

    16. Re:Email tie-in by jsm300 · · Score: 1

      It's not that high a bar. You can get your own domain for around $1 per month.

    17. Re:Email tie-in by Paradise+Pete · · Score: 1

      You'd be hard pressed to find anyone who still has their original 1996 hotmail account.

      I know of two. And there's no convincing them to consider anything else.

    18. Re:Email tie-in by Anonymous Coward · · Score: 0

      Not just providermail, email in general. You'd be hard pressed to find anyone who still has their original 1996 hotmail account.

      Hey! I do. It still is my primary email account. Now get off my lawn!

    19. Re:Email tie-in by RubberDogBone · · Score: 1

      Worked support for a major tax software company in recent weeks and my particular specialty focused on people who had login issues.

      We generally authenticated by email address or phone number. If someone was locked out and still has access to the email address OR their phone, no problem. I could easily push a reset, after validating other info to ensure it was actually their account.

      But if they had changed emails and no longer had access to the email address, or changed phone numbers, the process was MUCH more complicated. These people had to submit photo ID and other fun things to our team. Which is not what you want to tell them when they have ~1 hour to submit their taxes.

      One person who called had a family of people who swapped around emails all the time to dodge spam AND they had all changed phone numbers for some reason or other. There was no workable way for me to authenticate them.

      Long ago I bought a domain name and use that for my email. My phone authentication goes to an online account and the SMS gets forwarded to whatever my real phone number happens to be.

      --
      Sig for hire.
    20. Re:Email tie-in by Anonymous Coward · · Score: 0

      You are assuming a very high bar of tech proficiency... which maybe you have but the rest of the world isn't quite up to the task. I'd bet 99 percent of the verizon.net subscribers (up to an including aging relatives) have no idea how to react to this. Your post, while on-target doesn't find the target audience as it sadly wallows and misses the entire bale of hay.

      This is another attempt by Verizon to shed themselves of inconvenient/costly services while still attempting to soak their wireless customers enough to keep up their Charlie Sheen cocaine+hooker habits fully funded.

      Peace.

    21. Re:Email tie-in by davester666 · · Score: 1

      not just that, if you switch ISPs, you're screwed. At least the ISPs here in Edmonton, you stop service, email is done. No forwarding, nothing. Hell, anybody subscribing to them can then claim the email address...

      --
      Sleep your way to a whiter smile...date a dentist!
    22. Re:Email tie-in by Anonymous Coward · · Score: 1

      Do not underestimate what a working mailserver needs nowadays. For example google and microsoft emailservers are dropping lot of valid emails due to very agressive spamfiltering. Anything not 'right' with your mailserver like dns records or not using DKIM and SPF ? Forget about people receiving your mail on gmail or outlook hosted addresses. Your mails will be accepted by the mailservers but never land in an inbox. What exactly the requirements are is not always clear and changes over time. And you have to set up your own spamfiltering also. I use a combination of greylog and spamassassin. But what works and what not also changes over time. All in all a nerd can do it but it is not as easy as 'get a domain' and 'install a mailserver'. I run my own server to keep up to date with the matter but sometimes it is frustrating.

    23. Re:Email tie-in by MoarSauce123 · · Score: 1

      There were rarely any alternatives than provider email. Some independent email providers charged big bucks. The time of "free" email service came only after download speeds increased and there was a market for advertisement.

    24. Re:Email tie-in by Anonymous Coward · · Score: 0

      Me, too, and the missus. The UI continues to improve (I prefer it over gmail), and spam filtering is extremely good.

      I've changed ISPs several times through the years, never needed to change my email. (I do have an outlook.com address for job searches, but that's just catering to fashion. It's the same backend, but somehow appears less "old" than hotmail.)

    25. Re:Email tie-in by I'm+just+joshin · · Score: 1

      I do. But I worked there. ;)

    26. Re:Email tie-in by I'm+just+joshin · · Score: 1

      Given that we launched on July 4th, 1996, I think you're mistaken. :)

    27. Re:Email tie-in by Lord+Dreamshaper · · Score: 1

      my bad, it's been a long time since the days of lining up for lab time on dial-up at uni...

      --
      When all of your wishes have been granted, many of your dreams will be destroyed - Marilyn Manson
    28. Re:Email tie-in by chihowa · · Score: 2

      If you can't handle running your own mailserver, point your domain MX records to a hosted service and let them handle it. Hosted mail for a single account is not expensive and if they hike the prices or start acting janky, then you just move to another service. You'll have all of the benefits of hosted email and the opportunity to keep your email address forever, typically for less than $10/month.

      My non-technical mother-in-law does this and if she ever needs to switch mail providers, she can ask me for help. She's done it once before by herself and it's not hard (there are tutorials on both the registrar's and the email providers' sites).

      --
      If you want a vision of the future, imagine a youtube comments section scrolling - forever.
    29. Re:Email tie-in by Jeremy+Erwin · · Score: 1

      I tried to reset my "security question" once by having a temporary password sent to my email account. Immediately, my email client complained, Oops.

    30. Re:Email tie-in by Anonymous Coward · · Score: 0

      I have my original (~1998) Hotmail account

    31. Re:Email tie-in by porges · · Score: 1

      I'm using my first ISP, sort of, except that it's been renamed more than once: it was mediaone, now I'm on comcast.net, and it was attbi.com at some point in between.

    32. Re:Email tie-in by Agripa · · Score: 1

      Get your own domain, create an email address, setup your own server (if you're a nerd) or else just redirect it to whatever webmail you're using these days.

      I did this for a while but the problems include dealing with your ISP's SMTP server because they block SMTP, dealing with spam, and maintaining control of your domain name. The last is a real problem; lose control of your domain name and someone captures all of your email.

  2. First! by Anonymous Coward · · Score: 0

    First post... AOL SUCKS O'Doyle Rules!!

  3. They OWN AOL, so they are not getting out of email by Anonymous Coward · · Score: 2, Interesting

    Since their customers can migrate to AOL, and they own AOL, they are not getting out of the email business at all. They are just moving customers to a different division of Verizon. In fact, the verizon.net email addresses will work on aol servers, so they aren't even saving the cost of the .net domain! If anything, they are probably increasing their costs. Maybe they are getting ready to sell AOL, and want to show that AOL is growing?

  4. Future of Yahoo Mail? by Motherfucking+Shit · · Score: 2

    I wonder what the implications will be for Yahoo Mail once Verizon finishes acquiring Yahoo. Aside from @yahoo.com accounts, the Yahoo Mail platform powers most of the baby bells' ISP email. Mail for users @sbcglobal.net, @bellsouth.net, @pacbell.net, etc. is all part of the Yahoo Mail service whether the users realize it or not. I can't see Verizon being too benevolent about taking on "competing" ILEC/bell users' mail hosting. And if they were impressed with the Yahoo Mail platform, you'd think they would have waited and migrated their own users there instead of to AOL.

    What a tangled fucking web.

    --
    "BSD: Free as in speech. Linux: Free as in beer. Windows 10: Free as in herpes." --Man On Pink Corner in #52607549.
    1. Re:Future of Yahoo Mail? by omnichad · · Score: 1

      Verizon already hosted its own email on Yahoo's servers before the acquisition, and now Yahoo's reputation is in the toilet. They'll probably use this as practice for shutting down all of Yahoo mail. Or rebranding AOL mail as Yahoo mail - it's actually a decent little webmail now.

    2. Re:Future of Yahoo Mail? by mysidia · · Score: 1

      I wonder what the implications will be for Yahoo Mail once Verizon finishes acquiring Yahoo. Aside from @yahoo.com accounts,

      Well, in response to the Yahoo.com security breach, I already registered my own domain name and started
      migrating away from Gmail and Yahoo and using them only as a backup. I for one hope to be completely off of yahoo.com and gmail.com long before Verizon closes on their acquisition.

  5. This is why I tell everyone never to use ISP email by SensitiveMale · · Score: 1

    They can always cancel it, be bought out, or you could end up going with another ISP.

    Always get an email address on your own domain or a commercial one like iCloud or Gmail.

  6. Re:They OWN AOL, so they are not getting out of em by ginoledesma · · Score: 1

    And now, Yahoo as well.

  7. Measureable Success by Anonymous Coward · · Score: 0

    >"Migration is going well," a Verizon spokesperson told Network World.

    "Why, I haven't heard a single complaint from anyone with a verizon.net email address!"

    1. Re: Measureable Success by Anonymous Coward · · Score: 0

      "we've realized that there are more capable email platforms out there"
      Trivial, given how low they set the bar (so low an ant can step over it).

  8. Are they selling the email business .... by Anonymous Coward · · Score: 0

    Are they selling the email business - so the next guys can do whatever they want regardless of the Verizon privacy policy?

  9. Re:This is why I tell everyone never to use ISP em by Anonymous Coward · · Score: 0

    Yeah, I feel the same way so years ago I chose Yahoo for email... Shit.

  10. GMail to the rescue, only if Google would behave.. by bogaboga · · Score: 1

    "Over the years we've realized that there are more capable email platforms out there," Verizon concedes.

    I love GMail and I am sure Google wouldn't be hurt acquiring all those accounts.

    My beef with GMail is in its "ugliness" by default, which makes one employ extensions to make it useful.

    I love the way Outlook is laid out. In order to have this layout in Gmail, I need to use some experimental add-on!

    Following an email thread is just too confusing. I am still learning how to use it myself...

    I find Gmail colors too "bland" for my liking and options provided are a gimmick in my opinion.

    Why can't I choose what labels are displayed on the left? I sometimes want to hide everything else apart from what has to do with email and to an extent, chat.

    For Verizon, the demise of its email service is good riddance.

  11. Errmm nope. by Falconhell · · Score: 1

    Still got my 1995 hotmail account, use it everyday

    1. Re: Errmm nope. by thundercattt · · Score: 1

      Me too. Still have my 96 Hotmail address. Checked if my Geocities/Angelfire sites were still up. Sadly those didn't last.

    2. Re:Errmm nope. by I'm+just+joshin · · Score: 1

      Given that we launched on July 4th, 1996, I think you're mistaken.

    3. Re:Errmm nope. by Falconhell · · Score: 1

      Fair enough.

  12. AOL = Hallmark of an Amatuer by Anonymous Coward · · Score: 0

    I once did business with a company with an AOL email address. I emailed the president with that sentiment. I have an IEEE alias account that was forwarded to the Verizon email address that I had for two decades. It now forwards to Gmail. I was also miffed when Verizon modified their free personal web pages to a paid service many years ago. Dumped that quickly, also, since I have my own host.

    1. Re: AOL = Hallmark of an Amatuer by Anonymous Coward · · Score: 0

      Guy who thinks telling president that is smart = Asshole

  13. Re:GMail to the rescue, only if Google would behav by SeaFox · · Score: 4, Insightful

    I love the way Outlook is laid out. In order to have this layout in Gmail, I need to use some experimental add-on!

    Or... you could set up your Gmail account as an IMAP account in Outlook.

  14. Re:This is why I tell everyone never to use ISP em by Anonymous Coward · · Score: 0

    I remember back in the 90's and early 2000's when some websites would actually reject my Hotmail email account because it wasn't "permanent" like my AOL email. Well, guess which one of those emails I still have after 20 years?

  15. Re:GMail to the rescue, only if Google would behav by Anonymous Coward · · Score: 0

    I love the way Outlook is laid out. In order to have this layout in Gmail, I need to use some experimental add-on!

    Or... you could set up your Gmail account as an IMAP account in Outlook.

    Microsoft would love to help you with this!

  16. Re:This is why I tell everyone never to use ISP em by Anonymous Coward · · Score: 0

    Not quite.

    Always get your own domain, period. Never let anybody else own your address.

    And that means your own domain. Not one shared with anybody else. Not one shared with your spouse; you may break up with your spouse (it happened to me; good thing it was amicable). Not one that belongs to your business; you may sell that business.

    Have a kid? Register a domain.

    Unless you're dirt poor, you're crazy to do it any other way.

  17. Customers... by mhkohne · · Score: 3, Informative

    Can keep their e-mail address, Verizon has just pushed the e-mail infrastructure over to AOL. I'm quite sure a lot of customers are confused but my 70 year old mother managed the transition on her own just fine. Apparently Verizon did provide instructions that were not lies.

    She did need help re-configuring her Android phone, but she got the rest done without any help.

    This is certainly annoying, but Verizon actually appeared to handle it reasonably, for once.

    --
    A thousand pounds of wood moving at 300 feet per minute. Don't get in the way.
  18. Verizon E-Mail by AnnonUSA · · Score: 0

    What a colossal failure your email system is when you turn it off and suggest people back to AOL Mail. Has the universe, changed? Do two wrongs now make a right?

  19. Yahoo mail by Anonymous Coward · · Score: 0

    They own Yahoo. Does anyone edit Slashdot anymore?

    1. Re:Yahoo mail by Anonymous Coward · · Score: 0

      Um last time I checked, Yahoo search was powered by Bing, which is owned by Microsoft

      get your facts straight

    2. Re: Yahoo mail by Brockmire · · Score: 1

      Did they ever?

  20. no leadership by Anonymous Coward · · Score: 0

    Verizon owns the lab that invented the internet, but they can't even run their own email server anymore, they won't install fiber optic service any more, and they still don't support IPv6.

    What pathetic losers.

  21. Re:GMail to the rescue, only if Google would behav by Anonymous Coward · · Score: 0

    cuz google never kills off its free services.. that has never happened, nope.

    in gmail's case, though, you are pretty "safe", where "safe" means the service won't be going anywhere anytime soon (certainly not "safe" as in your data is safe from greedy corporate databases and government goons. that ship sailed a long time ago). google has figured out a way to efficiently provide the service while milking it for what it can -- valuable data on YOU, your contacts, your correspondence, and the ability to cross-reference with dozens of other data sources it has at its disposal to build a database even spy agencies drool over.

  22. Hrumph by buss_error · · Score: 2

    I have an ansible scrip over in github that will do up to 2047 servers as a slum lord email hosting service that will handle over 16 million domain names with unlimited user accounts on various cloud services. (AWS, Azure, Google, Linode, Rackspace)

    Now I know why it suddenly got 20 downloads.

    I'm kidding of course. I do have such a playbook, but I only share it with folks I know are not spammers.

    --
    Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves.
  23. Re:This is why I tell everyone never to use ISP em by _merlin · · Score: 1

    Haha my wife and I do have our own domain names. Not because of any danger of breaking up, just because personal domain names rock.

  24. Don't use ISP email by Applehu+Akbar · · Score: 1

    ISPs are only in the email business at all because they were the first to offer the service. Now that big national IMAP systems like Gmail have become the norm, ISPs would rather ditch their trouble-prone POP servers. Don't be that grandma who holds up the process by hanging onto that rickety old email address.

  25. Re:GMail to the rescue, only if Google would behav by SeaFox · · Score: 1

    Microsoft would love to help you with this!

    Pretty sure that's referring to the shitty Windows 10 Mail application (the one that asks you for your email address and password on the account setup screen and doesn't allow you to manually configure the setup in some cases). Not Office Outlook.

  26. Re: GMail to the rescue, only if Google would beha by tomservo84 · · Score: 1

    That was originally part of my submission..."I guess it's time to switch to gmail. Hopefully they won't orphan it any time soon."

    --
    Agile Spaceport - You will never find a more wretched hive of scrum and villainy. We must be cautious.
  27. Verizon won't charge less by MoarSauce123 · · Score: 1

    I have no idea why Verizon picked the corpse of a company like AOL, probably the lowest bidder for the email business. What is more important, Verizon now offers less service in their Internet package and therefore should charge less. So far they refuse. Do we really need to write to Lowell McAdam to make this point? What's next, can only view pages but not submit form data because others do it better? I went through the transition process and while it is not that difficult to do, they could have documented it better and it still was way too complicated. As annoying were the many crap emails AOL sent since then, but those died down after about a week. I don't know if AOL email service is any better than Verizon's. I use a desktop email client anyway. More features, more powerful, and void of advertising.

  28. Re: GMail to the rescue, only if Google would beha by MoarSauce123 · · Score: 1

    Look at GMX. Use it as one email platform for 20 years now and never had any issues.

  29. Re:They OWN AOL, so they are not getting out of em by Anonymous Coward · · Score: 0

    I don't understand what you're saying about the cost of the domain. .net domains are cheap and they would not have got rid of the domain regardless of what action they took with email.

    Just because you can't see the result externally, doesn't mean there isn't major changes internally. Since AOL and Verizon were separate businesses they had their own infrastructure for services like email. Verizon likely decided there was little reasoning in maintaining both infrastructures.

    This process is removing redundant services and merging them into a single which should be easier to handle one infrastructure instead of two which in turn is more cost effective.

    Once they take care of this transition, maybe they will decide what to do with their once again redundant services/infrastructure they've acquired by purchasing Yahoo.

  30. uh-huh by Anonymous Coward · · Score: 1

    What they said:
    "Over the years we've realized that there are more capable email platforms out there..."
    What they meant:
    "Over the years we've realized that this platform is not making enough money."

  31. Re: This is why I tell everyone never to use ISP e by Anonymous Coward · · Score: 0

    But you still need someplace where you can point the identification for that domain. Domains are trivially easy to spoof, steal, poison, or otherwise make unavailable to you.

  32. Verizon and Yahoo email by Anonymous Coward · · Score: 0

    Everything is tied to my Yahoo account---Ticketmaster, airlines, HMO, and now I have to change all?? I still have EarthLink accounts from 1999, including springmail and mindspring. I guess I'll start using them again. They don't get spam and the NSA doesn't track either.