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Credit Suisse Deploys 20 Robots Within Bank (reuters.com)
Credit Suisse has deployed 20 robots within the bank, some of which are helping employees answer basic compliance questions, the Swiss bank's global markets chief executive, Brian Chin, said on Monday. From a report: Chin, speaking at the Milken Institute Global Conference in Beverly Hills, California, said the technology may help reduce the number of calls coming into the bank's compliance call center by as much as 50 percent. The technology works like Amazon's Alexa voice system. While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.
Can we agree to call them 'Bank-Bots'?
There is no faster way to get your initiative funded than to utter the word "Compliance." Well done, IT team, you got your pet robots.
How appropriate.
It is just a matter of time...
I give it my card, it gives me cash, and then hands my card back to me.
It's called an ATM.
Caution: Contents under pressure
Who needs a nurse to give you an injection, when a floating ball could do it just as easily?
I can confirm that they do have physical presence. You can choose between a gyroscope, magnetics kit, pendulum clock, and fixed pulley.
To help employees answer basic compliance questions? Maybe a better approach is some basic training on basic compliance.
is what they used to call them as I recall, where a recording asks you a question or gives you options, and then you enter your choice. How smart does a telephone tree have to be before it qualifies to be called a robot?
Is a light switch a robot?
Whether robots also have quotas and have been programmed to mislead customers into signing up for unnecessary services.
I call them annoying. And there's this.
I've fallen off your lawn, and I can't get up.
That's great and all, but you can reduce the calls by 99.999% if you force the users through a maze of menu options and prompts.
When our help desk was outsourced to IBM consultants, the metrics were equally impressive. The reality however, is much less so --- most people simply opt not to call now, because the service is so horrible and decidedly unhelpful.
...But the call volume metrics say "job well done!".
Credit Suisse fires hundreds for non-compliance with government regulations. Employees say "shitty robots" are responsible, but can these robots be held accountable? We find out at 11.
There will be no survivors
sudo rm -r -f --no-preserve-root /
Chin said although technology has allowed Credit Suisse to cut back and middle office staff, headcount has remained flat because the bank has hired a large number of programmers.
No word on if the same staff were retrained/retained or just replaced.
Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
The robots can't possibly take any worse decisions, in particular on compliance, and I bet they work for about 1% or less the compensation.
This sounds like an improvement. I wanted to transfer money to my landlord's account that is also at BoA, but no one at the branch could figure-out how to do it. We went back and forth for nearly three hours including with the branch manager who waited on hold for nearly an hour on the phone before I finally had to pay $10 for a bank check so he could get the funds by the end of this week. What a joke of a bank.