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Wall Street Journal's Google Traffic Drops 44% After Pulling Out of First Click Free (bloomberg.com)

In February, the Wall Street Journal blocked Google users from reading free articles, resulting in a fourfold increase in the rate of visitors converting into paying customers. The tradeoff, as reported by Bloomberg, is a decrease in traffic from Google. Since the WSJ ended its support for Google's "first click free" policy, traffic from Google plummeted 44 percent. From the report: Google search results are based on an algorithm that scans the internet for free content. After the Journal's free articles went behind a paywall, Google's bot only saw the first few paragraphs and started ranking them lower, limiting the Journal's viewership. Executives at the Journal, owned by Rupert Murdoch's News Corp., argue that Google's policy is unfairly punishing them for trying to attract more digital subscribers. They want Google to treat their articles equally in search rankings, despite being behind a paywall. The Journal's experience could have implications across the news industry, where publishers are relying more on convincing readers to pay for their articles because tech giants like Google and Facebook are vacuuming up the lion's share of online advertising. Google says its "first click free" policy is good for both consumers and publishers. People want to get the news quickly and don't want to immediately encounter a paywall. Plus, if publishers let Google users sample articles for free, there's a better chance they'll end up subscribing, Google says. The tech giant likens its policy to stores allowing people to flip through newspapers and magazines before choosing which one to buy.

52 of 257 comments (clear)

  1. WHAT?! by slashmydots · · Score: 5, Interesting

    After what the WSJ did to Youtube (cost them 1 billion dollars) how the holy shit does WSJ still have anything to do with Google? Why didn't they delist them, ban them from adsense, and try to pretend they don't exist on the internet as payback for their bullshit?

    1. Re:WHAT?! by ma1wrbu5tr · · Score: 5, Insightful

      They want Google to treat their articles equally in search rankings, despite being behind a paywall.

      Essentially :Free Advertising disguised as news.

      --
      Why can't we go back to using jumpers to configure slot adapter cards? Why? I say!
    2. Re: WHAT?! by Anonymous Coward · · Score: 3, Insightful

      I use google to search for whats available online and accessible. If I wanted to search wsj I'm sure they have their own search engine. May as well block the entire site.

    3. Re: WHAT?! by Cipheron · · Score: 2

      Google *owns* Youtube, bucko ...

    4. Re: WHAT?! by kittylu · · Score: 2

      I'm an actual WSJ subscriber, and its beyond offensive that I can't "share" articles with friends and co-workers, without access and the subsequent nag to subscribe as well.. It's a perk that should be recognized with a subscription.

    5. Re: WHAT?! by justthinkit · · Score: 2

      ctrl-A, ctrl-C, ctrl-F6, ctrl-V

      --
      I come here for the love
    6. Re:WHAT?! by K.+S.+Kyosuke · · Score: 4, Insightful

      But they *are* being treated equally. Short text = equal rating as other short (lower quality) texts. Or not?

      --
      Ezekiel 23:20
    7. Re:WHAT?! by JaredOfEuropa · · Score: 2

      I'd like it to be a choice when running a search. When I'm looking for generic info, I'd like to be able to filter out paywalled info. For more esoteric stuff or scientific articles I might want to include paid sources, and have them ranked equal amongst free sources, based on relevance only.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    8. Re:WHAT?! by Aighearach · · Score: 2

      Yeah, and I want a free pony, and I want Rupert to walk behind it with a shovel.

    9. Re:WHAT?! by bluefoxlucid · · Score: 2

      I found an article.

      Well, I found the headline and first paragraph.

      No idea if the content contains the information that the other article I read on the topic was lacking.

      I could buy a subscription to this no-name "Wall" "Street" "Journal" and hope it has the information I want, or I could keep looking. If it doesn't have the information I want and I spend $105 on it, then what am I to do? Go pay NYT $40, and the Tribune $70, and so forth, just to peek at the same article on all of them hoping one has more details?

      Paywalled information is less-relevant. LWN.net gives me everything 1 week behind, and I can pay them $10/month to see this week's publications; I actually had subscriptions when I was reading their site continuously.

    10. Re: WHAT?! by ArmoredDragon · · Score: 2

      Speak of this, Google no longer allows you to block domains from search results. Did they ever say why they removed this feature?

      I personally hated eHow more than experts-exchange, but they were #2 on my list. My search result hate list looks like this:

      1. eHow
      2. experts-exchange
      3. wikihow
      4. quora
      5. yahoo answers
      6. forbes
      And just recently:
      7. wsj

      Fortunately, after Google adjusted its search rankings to lower sites that have lower quality content, eHow rarely shows up any more, and yahoo answers typically loses to quora. Still though, I'd like to block all of the domains I just listed above, and possibly Microsoft's technet social as Microsoft typically provides worthless answers to questions asked and then annoyingly marks them as the definitive answer even when they're not even relevant to the question. Sometimes the other users there find good answers though, which is its only redeeming property.

      Also, I'd like to see Google downrank PDF content. Not delist it altogether, just downrank it. Maybe downrank Microsoft's technet social while they're at it, and Google's product forums as well because they tend to be even more worthless than Microsoft's help forums.

      Oh, and uprank the stack-exchange family websites so that they ALWAYS win over shitty content mill sites.

  2. If you want content, pay for it... by __aaclcg7560 · · Score: 4, Insightful

    I had subscriptions to The New York Times and Wall Street Journal for years, so the paywall situation doesn't effect me. However, I agree with the way Google prioritizes free content vs. paywall content. WSJ will have to find the sweet spot between offering free content and acquiring subscribers. Just like every other content creator on the Internet.

    1. Re: If you want content, pay for it... by AvitarX · · Score: 2

      Exactly, the majority of people searching get no value from paywalled content.

      It's less relevant in the real sense that it's irrelevant to the majority of users.

      Also, conversion to paid doubled on real numbers, so it sounds like it went fine (44% decrease, 4x conversions).

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    2. Re: If you want content, pay for it... by speedplane · · Score: 2

      the majority of people searching get no value from paywalled content. It's less relevant in the real sense that it's irrelevant to the majority of users....

      I think this depends on the person, the search, and the cost for accessing the media. A better search engine would know how likely you are to pay for premium content and would suggest it to you. It would also be able to push you towards premium content if it was really worth it. A search engine that gives everyone free but crappy results is not necessarily the best.

      --
      Fast Federal Court and I.T.C. updates
    3. Re:If you want content, pay for it... by Cederic · · Score: 2

      The game I wrote in '92 that's still live on the Internet, the one from '93 that's still live, the website I wrote in '92 that's still online or the multiple contributions to other web presences that I've made since?

      My free content is on Wikipedia, IMDB, fifty forums and right fucking here in this article.

      I don't even get ad revenue, so what's your point exactly?

  3. Google is correct by Baron_Yam · · Score: 5, Insightful

    They index and rank what is available. If you want something to be indexed and ranked... make it available. I've no sympathy at all for someone who wants simultaneously have and eat their cake.

    The market will find a balance between monetization and reader base. I suspect it will involve giving away a complete summary and limiting subscribers to those interested in in-depth analysis.

    1. Re: Google is correct by slazzy · · Score: 2

      They probably allow access to "googlebot" just not other browers. So technically possible, but against google tos.

      --
      Website Just Down For Me? Find out
  4. Goodbye WSJ by Anonymous Coward · · Score: 5, Insightful

    Want to know the future? Look at what college kids are doing. When Forbes implemented their paywall the number of citations they recieved, and more importantly the number of citations the authors and articles highlighted in Forbes, dropped to almost nothing. Just look up the cite numbers at your local Alma Mater Library portal.

    Forbes is dead to anyone under 28.

    Now the Wall Street Journal wants to go the same route. What do these companies think will happen when potential customers grow up, go to university, get advanced degrees, and start their career without having any direct contact? They think of paywalled companies as relics of their parent's generation, doomed to die and never convert to customers.

    Having a paywall is an explicit "We want our company to die with baby boomers."

    1. Re:Goodbye WSJ by lucm · · Score: 2

      Want to know the future? Look at what college kids are doing.

      Wearing soft clothes, pretending to care about minorites and getting STDs?

      --
      lucm, indeed.
    2. Re:Goodbye WSJ by Gilgaron · · Score: 2

      Is Forbes still a serious publication? The only stuff I see from them is on social media and is that inane "n things that will surprise you!" clickbait. Amusingly, without fail the first comment is the bulleted list followed by mocking Forbes for going Gawker.

  5. WSJ should pay for google adsense then by blahbooboo · · Score: 5, Insightful

    So WSJ wants what is essentially free advertising for its articles. If it's so important, WSJ should pay Google with Ad Sense like every other company.

  6. Why present something that cannot be accessed? by Gabest · · Score: 2

    Google's search result would be trash if every other link led to a page that needs subscription. Plain and simple. Then there are those geolocked sites, too...

  7. 20 years later.... by WolfgangVL · · Score: 2

    For decades, sites have been falling over themselves to appear more palatable to search engines. Now REVOLT! Good for the net. Keep it up.

    --
    You are being ripped off every second of every day, so that advertisers can help rip you off even more tomorrow.
  8. Re:The WSJ is hurting, you say? by ShanghaiBill · · Score: 4, Insightful

    The WSJ is NOT hurting. They are gaining subscribers, and they are losing freeloaders. I will no longer read WSJ articles, but that is no loss for them, because I never paid them for anything and I never will, and I never click on the ads. Eyeballs are worth nothing if they can't be monetized.

  9. "Net Neutrality Drives The Left Crazy" by Cipheron · · Score: 5, Insightful

    https://www.wsj.com/articles/w...

    On May 19th, WSJ published an editorial AGAINST Net Neutrality. Now, they want a provider to lean over backwards to give them better access to customers, for "fairness". LOL hypocrites.

  10. Re:The WSJ is hurting, you say? by supernova87a · · Score: 4, Insightful

    Oh, you should really look at the WSJ closer. Despite the often-ridiculous stances of their editorial page, their news room is one of the most reputable and high quality in the business. We should be thanking them for keeping quality reporting and investigation alive in this environment.

  11. Intent behind Googling by Mosquito+Bites · · Score: 5, Funny

    "They want Google to treat their articles equally in search rankings, despite being behind a paywall"

    When I Google I look for article(s) that I can read, not articles that I have to hand over my wallet in order to read

    I only hand my wallet over to my wife

    1. Re:Intent behind Googling by lucm · · Score: 5, Funny

      I only hand my wallet over to my wife

      I don't want to intrude on your lifestyle, but maybe you should let her have her own wallet?

      --
      lucm, indeed.
    2. Re:Intent behind Googling by Mosquito+Bites · · Score: 3, Insightful

      I only hand my wallet over to my wife

      I don't want to intrude on your lifestyle, but maybe you should let her have her own wallet?

      Since she tells me she is the better half, she get the privilege to use both her wallet, and mine

    3. Re:Intent behind Googling by K.+S.+Kyosuke · · Score: 3, Insightful

      How did you infer that she doesn't already have one of her own? It's more likely that hers is not shared, though, unlike the husband's.

      --
      Ezekiel 23:20
  12. not quite.... by supernova87a · · Score: 2

    Well, you know the problem with Google's "first click free", was that if you repeatedly used incognito mode to Google search any WSJ article headline and open the link, every click turned out to be free... So the WSJ may have gotten wise to that and realized that completely cutting off people would finally get them to pony up the money.

    Same for a lot of paywalls where they want to get you in the door but aren't measuring the unintended effects (cannibalizing their own subscription rate) very well....

  13. Re:The WSJ is hurting, you say? by HBI · · Score: 3, Interesting

    I disagree.

    Relevance is measured in eyeballs, not subscribers. Back in the days when I was riding the train into the city, you could tell the serious people from the unserious ones by what paper they were reading. With online, it's word of mouth, not the paper you see people with.

    It's a long term death sentence to put up a paywall.

    --
    HBI's Law: Frequency of calling others Nazis is directly correlated with the likelihood of the accuser being Communist.
  14. Re:They'll live. by lucm · · Score: 2

    Dude nobody in finance reads the WSJ. Everyone follows Bloomberg.

    The WSJ is for people who think it's a relevant source of information because it has "Wall Street" in the name. They're the same people who think that "Vitamin water" is healthier than a can of Coke.

    --
    lucm, indeed.
  15. Re:The WSJ is hurting, you say? by gweilo8888 · · Score: 2

    Bullshit. Every editorial I've read there in the last couple of years has had a strong conservative slant, just as you'd expect of a newspaper aimed predominantly at rich people (and poor people who think they're going to become rich people).

  16. Re:The WSJ is hurting, you say? by gweilo8888 · · Score: 5, Insightful

    Translation: "I saw an opinion that wouldn't fit in my safe space, so I ran away from my standard Republican-leaning news source to an alt-right-leaning news source." There's nothing liberal about the WSJ, as even a cursory glance at their editorials will reveal.

  17. Re:Google needs to be broken up by buss_error · · Score: 4, Insightful

    If there's a better argument for anti-trust investigations against Google than this, then I can't think of it.

    Let me put it like this:

    You want to open a telephone company or a cable company. But the thicket of laws preventing access to telephone poles either owned by the government or by another company are off limits to you by law.

    You want to put in wired phones, you cannot. You have to go to the local telecom monopoly and pay them - at rates they set - to use them. You are not permitted to install your own. If you build a subdivision, you are required to install the infrastructure then pay the local telephone/cable monopoly a fee to take them over from you and you don't get any money for it.

    If you want to set up cell phone towers, then you have to go, hat in hand, to the major telecoms and ask "Please sir, may I have some spectrum?" because there's not any available that aren't in the major telecom's players hands. And spectrum is sold at auction so if you want to out bid a industry with billions of dollars, please feel free. In fact, please do - I want to watch.

    Google does not stop you from creating your own search engine. If you don't want Google to index your site, it's a trivial entry in the robots.txt file to let them know they are not welcome. And unlike other search engine operators, Google actually honors your explicit request to drop your site from their index and stop spidering your site.

    Google invested many hundreds of thousands of man hours to create an indexing system you want to force them to give away to others. Communists do that too, you know. Force people to give up their private property, labor, and time.

    I'm good with it if you disagree with Google's business model - but Google isn't stopping anyone from creating an even better search engine.

    So... when are you getting started on that better search engine? Again, I wanna watch. I have popcorn.

    --
    Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves.
  18. Re:The problem with Analogies by Zaelath · · Score: 2

    News in it's current state is not getting my money.

    There's very few that aren't just all click bait and stories about celebrities, and even the NYT has decided that luring climate denialists is a positive business decision.

    They'd get /some/ money if there was something like Newsflix, that cost 10 bucks a month to subscribe to everything, but I'm not paying 10-20 of them that each because I might be directed to them once a month from a search.

  19. I am Googlebot by rsborg · · Score: 2

    They probably allow access to "googlebot" just not other browers. So technically possible, but against google tos.

    So what's stopping us from posing as Googlebot? Are WSJ also filtering on IPs?

    --
    Make sure everyone's vote counts: Verified Voting
    1. Re:I am Googlebot by tlhIngan · · Score: 2

      So what's stopping us from posing as Googlebot? Are WSJ also filtering on IPs?

      A lot of sites actually did this in the past - they'd hide their content behind all sorts of ads and login required blocks, but Google would fully index them (you can always tell because the "cached" link would reveal all). A site with a lot of experts on sex changes did stuff like this often.

      People eventually figured it out and surfed as Googlebot to get at all the answers in the open.

      So it doesn't really work for either end - because websites that try eventually see regular user traffic become Googlebot traffic so the site tries to clamp down and ends up restricting Google's Googlebot. It ends up self-correcting - if you try to offer more to Google, users will figure it out.

      And you can try by IP, but Google spiders the web internationally from all over the place.

  20. unfairly punishing by Threni · · Score: 2

    "owned by Rupert Murdoch's News Corp., argue that Google's policy is unfairly punishing them for trying to attract more digital subscribers."

    Even in theory it is impossible to "unfairly punish" Murdoch's News Corp.

  21. Re:The WSJ is hurting, you say? by speedplane · · Score: 4, Interesting

    Relevance is measured in eyeballs, not subscribers. Back in the days when I was riding the train into the city, you could tell the serious people from the unserious ones by what paper they were reading. With online, it's word of mouth, not the paper you see people with.

    It's a long term death sentence to put up a paywall.

    This was the prevailing wisdom for much of the internet's rise, but I'm not sure it's as true anymore. Despite an avalanche of media outlets, there are not too many media generators (e.g., companies that gather news, that develop original programming, etc.). The rise of Netflix and its ilk is a testament to this. I'm not going to make a prediction on the future of media, but placing bets on free content solely funded by advertising is by no means a sure bet.

    --
    Fast Federal Court and I.T.C. updates
  22. Re:Open Internet vs Chargeable Content by speedplane · · Score: 5, Informative

    The simple truth is that there a million sources for news.

    There actually aren't. The vast majority of news is generated from a handful of organizations with real humans on the ground doing the work. The other "sources" of news read and summarize those original articles, often with a much lower quality level. If you believe that by searching the internet for news you're getting a "million" different opinions and analyses, you're just wrong.

    --
    Fast Federal Court and I.T.C. updates
  23. they should buy by gl4ss · · Score: 2

    they should buy the advertisement on google.

    seeriously. if they cannot view the info for free how the fuck could they index it for free and why would anyone of googles customers like that info to be there in the first place if they cannot access it.

    --
    world was created 5 seconds before this post as it is.
  24. Re:The WSJ is hurting, you say? by demonlapin · · Score: 2

    The editorial page leans fairly Republican. The actual reportage is substantially more liberal - though definitely in the Bloomberg/Clinton rather than the Sanders manner.

  25. Accessible information, Clod. by thesupraman · · Score: 3

    The search engines purpose is to locate accessible information.
    Information behind a paywall is not accessible, hence should not be indexed.
    As it is behind a paywall, it is up to the owner to provide their own indexing and search capability.

    Simple enough for you?

    Unfortunately these days it seems it is not simple enough for Google.
    This is because it long ago stopped being a search system, and instead became an information aggregator, of which search is only one area of application.
    Google has realised that controlling all the information is more valuable than providing an index of it, hence they are willing to participate in these games.

    1. Re:Accessible information, Clod. by KGIII · · Score: 4, Interesting

      Back in the last part of the last century, Google was displeased with sites that didn't display the same content to the user that they displayed to the spider. So, the spider should see the same paywall that the user sees, theoretically. If it doesn't, they would rank the site lower, or even ban it.

      What is different, today?

      --
      "So long and thanks for all the fish."
  26. Learn to use Google by Opportunist · · Score: 5, Insightful

    I have a long string of "-site:xxxxxxxxx.com" to add to pretty much any search query I use, simply to weed out the useless pages. Just add "-site:wsj.com" to yours.

    I wish Google would offer the option to store such a string and add it automatically to every query you send. I'm pretty sure that information would be enlightening, also to their advertisers...

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:Learn to use Google by The123king · · Score: 2

      I used to know how to use google very well. Now Google thinks it knows better than me, and "corrects" all my search queries. It's getting to the stage where Bing produces more useful search results...

      --
      If you gave me a choice between a printer and a giraffe with explosive diarrhoea, i'll get my ladder and my raincoat
  27. This makes no sense by DrXym · · Score: 4, Insightful
    Two news sites equal in terms of reporting etc. One offers news for free, the other is behind a paywall. Which is more relevant to someone typing a search into Google?

    The answer is obviously the first one and a ranking algorithm is going to take relevance into account. I don't see any reason that Google owes any paywall site a free lunch. More to the point, putting paywalls high in the list risks degrades the quality of results and therefore hurts Google.

    Google should tell them to GTFO. Maybe even delist paywalls entirely.

  28. Re:The WSJ is hurting, you say? by No+Longer+an+AC · · Score: 2

    Back in the days when I was riding the train into the city, you could tell the serious people from the unserious ones by what paper they were reading.

    Sir Humphrey: The only way to understand the Press is to remember that they pander to their readers' prejudices.

    Jim Hacker: Don't tell me about the Press. I know *exactly* who reads the papers. The Daily Mirror is read by the people who think they run the country. The Guardian is read by people who think they *ought* to run the country. The Times is read by the people who actually *do* run the country. The Daily Mail is read by the wives of the people who run the country. The Financial Times is read by people who *own* the country. The Morning Star is read by people who think the country ought to be run by *another* country. The Daily Telegraph is read by the people who think it is.

    Sir Humphrey: Prime Minister, what about the people who read The Sun?

    Bernard Woolley: Sun readers don't care *who* runs the country - as long as she's got big tits.

  29. Info behind paywalls is less relevant by sjbe · · Score: 4, Insightful

    What is a search engine's purpose? To find you relevant information? Or to find you less relevant free information?

    If the information is trapped behind a paywall then the search engine can't find it for you. At most it can hint that it might exist. The WSJ wants to have its cake and eat it too. They basically want google to provide free advertising for them. I have no interest in a subscription to WSJ and as far as I'm concerned any results trapped behind a paywall should rightfully be lower in the rankings of relevance. If I wanted a subscription to WSJ I would already have one. If WSJ wants to trade fewer total readers for more paying readers I get that and have no problem with it. But I also have no interest in google returning search results that are trapped behind paywalls because that is approximately useless to me.

  30. Re:The WSJ is hurting, you say? by rhsanborn · · Score: 4, Interesting

    And that same newsroom was really unhappy with editorial decisions to soften the paper's coverage of Trump during the election. The newsroom may be reputable, but what ultimately makes it to the page wasn't. Those who didn't agree were told to go work for another paper. (http://www.businessinsider.com/wall-street-journal-editor-trump-coverage-fake-news-2017-2)