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Is this the End of Typing? The Internet's Next Billion Users Want Video and Voice (foxnews.com)

An anonymous reader shares a WSJ article: The internet's global expansion is entering a new phase, and it looks decidedly unlike the last one. Instead of typing searches and emails, a wave of newcomers -- "the next billion," the tech industry calls them -- is avoiding text, using voice activation and communicating with images. They are a swath of the world's less-educated, online for the first time thanks to low-end smartphones, cheap data plans and intuitive apps that let them navigate despite poor literacy. Incumbent tech companies are finding they must rethink their products for these newcomers and face local competitors that have been quicker to figure them out. "We are seeing a new kind of internet user," said Ceasar Sengupta, who heads a group at Alphabet's Google trying to adapt to the new wave. "The new users are very different from the first billion." A look at Megh Singh's smartphone suggests how the next billion might determine a new set of winners and losers in tech. Mr. Singh, 36, balances suitcases on his head in New Delhi, earning less than $8 a day as a porter in one of India's biggest railway stations. He isn't comfortable reading or using a keyboard. That doesn't stop him from checking train schedules, messaging family and downloading movies. "We don't know anything about emails or even how to send one," said Mr. Singh, who went online only in the past year. "But we are enjoying the internet to the fullest." Mr. Singh squatted under the station stairwell, whispering into his phone using speech recognition on the station's free Wi-Fi. It is a simple affair, a Sony Corp. model with 4GB of storage, versus the 32GB that is typically considered minimal in the developed world. On his screen are some of the world's most popular apps -- Google's search, Facebook's WhatsApp -- but also many that are unfamiliar in the developed world, including UC Browser, MX Player and SHAREit, that have been tailored for slow connections and skimpy data storage.

37 of 230 comments (clear)

  1. No, they don't. by Anonymous Coward · · Score: 5, Insightful

    Watching video sucks when I want the news quickly.

    1. Re:No, they don't. by Oswald+McWeany · · Score: 5, Insightful

      Watching video sucks when I want the news quickly.

      Indeed. I always skip articles that have videos embedded. I can read a lot quicker than a video plays.

      --
      "That's the way to do it" - Punch
    2. Re:No, they don't. by jellomizer · · Score: 4, Informative

      Well more then news. What really gets me pissed is searching for information on how to do something, other then getting a good document where I can skip a lot of the intro stuff which I already know, and get to the segment I need some detail in. I have to watch the video showing how to open a file, scroll down....

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    3. Re:No, they don't. by cayenne8 · · Score: 5, Insightful

      Yep, this appears to be catering (once again) to the lowest common denominator.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    4. Re:No, they don't. by freeze128 · · Score: 5, Interesting

      I'm annoyed by news articles that have ONLY video, and no text description. Especially articles whose headlines seem to be globally important. For example: on CNN's website, an article headline reads "North Korea says that US will 'Pay Dearly'".

    5. Re:No, they don't. by Jeremy+Erwin · · Score: 2

      Usually, I read the news, and listen to other things. It does me no good when news agencies assume that a video--perhaps even an autoplaying video-- can replace text.

    6. Re:No, they don't. by Bing+Tsher+E · · Score: 2, Insightful

      If I want to know how to do something I go to youtube.

      If I want to know how to do something, I look really hard for a web page with written instructions. The last thing I want is to have to listen to somebody's idiot background music while they fumble around 'doing' something that could be described in a few bullet points.

  2. Sounds made up by Austerity+Empowers · · Score: 4, Interesting

    I've never met anyone in any age group who wants voice or video for most of their consumption. There are exceptions: how-to videos are usually more helpful than how-to directions, and voice is nice when you want to hear how something is pronounced. But you would have to be brain dead to want to favor those, as they cannot be searched, can't be digested at work and you can't skip around in them to find the little bit you need without having to take in the large amounts of bullshit, fluff, marketing and distraction.

    This sounds like astroturfing, burn everyone associated with it.

    1. Re:Sounds made up by jellomizer · · Score: 2

      I prefer how to Directions. How to videos can be a supplement. But normally when I look up on how to do something, I am already 90% there, and I am just running into a small roadblock.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    2. Re:Sounds made up by aaarrrgggh · · Score: 2

      Well, the premise is people that cannot read or write making up the next billion.

      For me, I HATE video or audio presentation of information; it is too information-sparse and modal. Strong visual presentations can be quite effective, and I do understand that verbalization of information can be helpful to many people, but if this is the direction we are going I will quite happily disconnect from the internet.

    3. Re:Sounds made up by Thud457 · · Score: 2

      We'll make it up on volume!

      --

      the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    4. Re:Sounds made up by Anonymous Coward · · Score: 2, Insightful

      How many people have you met that are illiterate?

      How many people in the world are illiterate?

    5. Re:Sounds made up by gfxguy · · Score: 4, Insightful

      It can be informative, but it can also be damn annoying.

      A lot of these you-tubers make videos as if they're getting paid by the minute instead of by the views. The "how to such-and-such" video goes something like "Hi, I'm so-and-so, and welcome to my youtube channel where I talk about how to upgrade your computer and other electronic devices." [insert long pauses between some words] "Today I'm going to show you how to do such-and-such; such-and-such is useful if you want to [insert long list of things with long pauses in between them while the speaker thinks about it]."

      5 minutes in, and maybe you're finally getting to the useful part. Hey, newsflash, I wouldn't have looked up your video if I didn't already know what I was looking for and why I was looking for it!

      --
      Stupid sexy Flanders.
    6. Re:Sounds made up by Rockoon · · Score: 2

      Well, the premise is people that cannot read or write making up the next billion.

      Then they should watch the "How To Read" and "How To Write" videos.

      --
      "His name was James Damore."
    7. Re:Sounds made up by Rockoon · · Score: 2

      The best part is when they spend longer asking you to "subscribe" and "like" than they do on the subject.

      Yeah, I'm going to subscribe to the guy telling me where my cars radiator pepcock is located using a video... because all his other videos are going to be useful to me..... sigh

      --
      "His name was James Damore."
  3. not happening by Anonymous Coward · · Score: 2, Informative

    Doesn't work in an office environment. Too much noise.

  4. Re:Voice has a time and place. by religionofpeas · · Score: 4, Insightful

    Talking to a computer may be a good way to enter the chemical structure of transparent aluminum, though.

  5. Why? by silverkniveshotmail. · · Score: 5, Insightful

    Why do submissions like this get approved? Typing isn't going away because some poor guy in India is whispering to a cheap phone.

    1. Re:Why? by geekmux · · Score: 2

      Why do submissions like this get approved? Typing isn't going away because some poor guy in India is whispering to a cheap phone.

      Tell that to the generation too lazy to type, or even learn how to.

      There's a reason all of these "personal assistant" devices in the home are voice powered.

  6. Fake news by WillAffleckUW · · Score: 2

    Seriously, this is just some push by marketroids who sold a bill of goods to media execs. They think it will let them fire journalists and print hosts and replace them with cheaper H2-B and H1-B workers and recent AV grads.

    But we don't want video everywhere.

    I hate stupid articles that start playing videos. I hate news showing as video when I'd rather read it and skim it.

    Ad funny cartoons. We like that.

    But this is so fake, and just an attempt to cut costs by firing existing print journalists and replacing them with cheaper "video" journalists.

    --
    -- Tigger warning: This post may contain tiggers! --
  7. No, not the end. Next question. by damn_registrars · · Score: 4, Interesting

    An office full of people using speech recognition won't get anything done. While the kids might be starting to realize that since they never learned how to type they can actually speak faster than they can type, they will also have to learn that they can't all be using speech recognition simultaneously in the same room.

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
  8. The problem with voice recognition... by Half-pint+HAL · · Score: 2

    The problem with voice recognition is that we abandoned the command-line interface too early, and that we have been hiding the concept of "commands" deeper and deeper behind our mythological "direct manipulation" interface. Because we've tricked users into believing that they are manipulating objects rather than giving linguistic commands to the computer (gestures are part of sign language, and gestures are a huge part of modern interfaces), we haven't prepared people to apply the same logic to voice commands. This means that we leave people trying to use natural language, and that makes the task so computationally intensive that it needs to be done in the cloud. Teaching people to use computers is still a more achievable task than teaching computers to understand people.

    --
    Got them moderator blues I blieve I walk out the do', With these mod-points I been gettin', I 'most never post no mo'
  9. Also discriminatory for non-native English by WillAffleckUW · · Score: 5, Insightful

    I should also point out, as someone with five languages, that you can usually work fairly well in written versions of a language you didn't grow up with, but that having to listen to audio of a language, with accents, that is not your own, is far more difficult.

    A lot of people who prefer text are not native speakers of the text. They can either google translate it, or understand 95 percent of it, if it's text, but with audio and video they tend to have to listen to it 2-3 times before they understand. Have you ever watched Mandarin or Russian broadcasts where the speaker is talking quickly?

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    -- Tigger warning: This post may contain tiggers! --
  10. Re:Voice has a time and place. by The+Grim+Reefer · · Score: 4, Funny

    It always amused me that Scotty, who had apparently never touched a keyboard and mouse (let alone would have had no familiarity with the software used in the 1980s) was able to pick up that keyboard after learning voice wouldn't work, and smash away and within 5 seconds he had come up with the blue-print for transparent aluminum despite not having any knowledge of touch-typing or the software being used.

    I haven't seen that in a while. But I thought he started out doing the two finger hunt an peck thing and progressed quickly. I took it as showing that Scotty was extremely adept at picking things up. Plus it's a movie, would you have stayed in the theater if it spent 45 minutes of him poking at a keyboard?

    It's like when hackers on TV shows come across a network they've never seen before... smash a few keys and they're instantly connected to everything on the network and instantly know how to operate it all.

    Don't forget the spinning graphics with no command line at all.

  11. Science Fiction Interfaces suck. by jellomizer · · Score: 3, Insightful

    In Science fiction, we have voice control and these 3d holographic displays... It makes the future seem all cool and such however in real life it would just suck.

    Voice control is mostly used as a way to push the narrative so the actor can act and we get an immediate response back.
    "Computer give me all references of Darmok"
    "Computer give me all references of Tenargra"

    vs Select count(*) cnt, Location from UltraBigDB where data like '%Darmok%' or data like '%Tenargra%'
    group by Location
    having count(*) > 1
    order by 1 desc

    In these rooms there is so much cross chatter work would be a noisy place.

    Then you have those 3d holographic displays. Looks cool on TV, and that way we can see the data, with the actors face, however having text on your normal background, will be real annoying with all the moving stuff.
    2
    While video has its place, so does normal text that we can read and write too.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re:Science Fiction Interfaces suck. by Anonymous Coward · · Score: 2, Funny

      Temba, his arms wide.

  12. Video and voice suck, text and images are fine by Solandri · · Score: 4, Interesting
    The difference stems from
    • The maximum speed at which your brain can process audio and convert it to information is fairly low. For myself, it's about 2x real-time. Any faster and I can't make out the words. 1.7x is a more comfortable limit. By contrast, your brain is much quicker at processing visual information. I can read about 5x faster than I can listen to someone talk. And I know lots of people can read even faster (my brain tries to insert inflection to give the text more context and slows me down, probably a result of me playing the piano so inserting "feeling" comes naturally).
    • You cannot "zoom out" of audio to get a big picture overview of what's being said. You can zoom out (literally) of images, and view a bunch of thumbnail images at once, quickly find the image you're looking for, and zoom in to the full size image to see more detail. Likewise you can skim text to figure out the content of each paragraph, and quickly skip ahead or behind to a paragraph with the info you're looking for. You can't do this with audio (and by extension, video whose information is conveyed via audio). The best you can do is fast-forward, then play a segment at normal (or 2x speed) so you can listen to the audio, guess if you haven't fast-forwarded enough or need to rewind, and repeat. That process is much slower than locating relevant information visually.
    • Related to the previous bullet, audio is one dimensional. That is fine when you want to listen to the whole thing. But it hampers searches. Text and images are two dimensional, allowing you to scan along an extra dimension if you wish to skip over a lot of stuff quickly. (Though it can become a detriment if you need to review everything.)

    For these reasons audio and video are fine for entertainment, but they are vastly inferior to text and images as methods of information conveyance. The only times they become really useful for learning is when used as a third bandwidth channel to augment text and images. e.g. Professor writing text and drawing images on the chalkboard, while explaining things orally. Or when your vision is otherwise occupied. e.g. Listening to podcasts while driving.

  13. Re:No, not the end. Next question. by suutar · · Score: 4, Insightful

    shhh! This may be our justification for going back to offices with doors!

  14. Americans already there by DogDude · · Score: 2

    Americans, as far as I can tell, are already there. I know plenty of people who don't have computers. If they can't do something on their phone, then they don't do it. In my experience, 20-something Americans largely have trouble with typing, and of course, basic spelling and grammar.

    --
    I don't respond to AC's.
    1. Re:Americans already there by redmid17 · · Score: 2

      I am guessing you have a very very limited subset of experience with 20-something Americans.

  15. obligatory xkcd by chiefcrash · · Score: 3, Informative
    --
    Show me on the 1st Amendment bobblehead where the moderator touched you...
  16. Game Videos by nitehawk214 · · Score: 4, Funny

    "Hmm, I am having problems with this puzzle, I will check youtube for a playthrough on how to solve it."
    *finds playthrough, clicks on video*
    "WHATS UP GUYYYYYYYYYYYYYYYYYYYYYYYYYYS!!!!"
    *close tab*

    --
    I'm a good cook. I'm a fantastic eater. - Steven Brust
  17. No, it's not. by Anonymous Coward · · Score: 2, Interesting

    What people who are deaf? What about people who are unable to speak? What about people who can speak but choose not to -- such as being in a meeting and needing those network stats right this instant?

    Advertisers want us to to 100% video, all the time. Advertisers want us to do 100% speech, all the time. Very few of us in the real world want either of those things.

  18. Re:And yet... by ctilsie242 · · Score: 2

    Before Eternal September, USENET didn't suffer fools/trolls gladly, and back then, all it took was a couple E-mails to abuse@troll-s.isp.com, and the admins got rid of them quickly, because having one's connections to other NNTP sites pulled was a very useful tool.

    To boot, USENET posts will follow you forever. Last year, during a job interview, I actually had an interviewer pull up posts from the early 1990s I had in sci.crypt and alt.sex.cthulhu...

  19. Like Church Latin by TeknoHog · · Score: 4, Insightful

    If you want to maintain an illiterate underclass of passive users, then by all means keep degrading mainstream Internet into speech and video. Let us 1337 h4x0rs be the only ones who can read and write. Somebody needs to maintain and develop this damn thing anyway.

    --
    Escher was the first MC and Giger invented the HR department.
  20. Re:And yet... by mikael · · Score: 2

    It is strange ... to look back 25 years in time and see posts that you wrote are still there. It would like be like making a sandcastle on the beach, going back and still seeing it there after all those years.

    --
    Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
  21. These will be annoying times. by FrankOVD · · Score: 2

    Sound and video is just less convenient. It may be good for illiterate people, those without fingers or when you need to make a long detailed conversation, but it requires an environment where you may talk and listen to sound (unlike most open space environment or public place where it's either too calm or too noisy to hold a vocal conversation) and it's requires answering right now. The greatest thing about text messages is that it is direct but doesn't require immediate and complete attention. It is also true for most other uses. Like searches and everything. I never use vocal assistant because it just seems weird to start shouting orders to my phones when I could just quietly push a button or two.