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Lawsuit Filed Against Logitech For Delaying Warranty Claims, Hiding EOL (bleepingcomputer.com)
An anonymous reader quotes BleepingComputer:
A U.S. man has filed a lawsuit against Logitech, a Swiss-based manufacturer of electronic devices, on accusations that Logitech had intentionally delayed and tried to discourage warranty claims for defective products, falsely advertised products, and even hid an End-Of-Life (EOL) announcement from customers. The product at the heart of this lawsuit is a high-definition digital video home security systems named Logitech Alert Systems... The lawsuit alleges that Logitech's cameras had "a high-rate of failure" and the software running on the IP cameras "was rife with bugs and glitches that made the systems unreliable and inoperable"...
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers' warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads. The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations... As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock."
The proposed class-action lawsuit covers the IP cameras sold between 2010 and 2014, though it alleges Logitech decided to discontinue the products by 2012, and "claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore."
I'm wondering how the plaintiffs found out that the company decided to discontinue the line two years before the 2014 End-Of-Life announcement?
I do not deploy Linux. Ever.
referred to in sales literature but never properly defined. Customers buy things expecting them to work for a reasonable number of years to find that the manufacturer has decided to End Of Life it. It is not just Logitech that plays games like this.
The support life should be in BIG letters on the box and the clock should stop ticking the moment that a customer reports a fault.
They have a keyboard, the K750, that I basically have to replace every year. It's a great keyboard, but the battery life goes to shit after about 6 to 8 months. At first, I was impressed with Logitech's support when I RMA'd mine, because they were very quick to offer a replacement -- took a few days and I received a new one in the mail. Then that one failed, and they were quick to offer a replacement for it as well. I think they know they have a defective product, and are just trying to cycle through some massive inventory until they can EOL it.
I've had a couple RMA with Logitech and they have been the best RMA experience ever. Didn't even need to ship back the products, they just took my word for it and sent new products, free of charge.
I guess this guy didn't explain his case properly.
I thought Logitech was among the companies that died over the last couple tech shake downs. I remember having a really nice mouse from them in the 1990's - their keyboards always seemed overblown though.
I guess I will be staying away from anything with that name.
Brought to you by Carl's Junior.
Bought some kind of HID from them - possibly a mouse, but it was so long ago that I'm no longer sure. What I am sure of is that the driver disc also installed some phone-home software which I didn't know about beforehand and certainly never agreed to, and which IIRC I discovered by accident. Ripped that crap out, never bought from them again, and never will. I'd love to see them go down in flames for this, as a caution to all those other fuckheaded companies who think that exchanging their product for a customer's money gives them the right to abuse said customer ad infinitum.
'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
I don't know about the quality of their security solutions but Logitech have never been a cheap option, at least not here in NZ.
If I had a DeLorean... I would probably only drive it from time to time.
and you sold them the counting machines to do it - fucking muricans anything for a $.
Practices to be expected from big corporations... the troublesome thing about this is if that sort of product and practice is what passes for a company as big as Logitech, can you imagine the shoddy crap and stuff that's coming out from smaller brands?
That's why we end up with Mirai Botnet and the whole problem with IoT devices being used as DDoS fodder.
I've owned few logitech alert cameras, and all of the ones that had IR illumination dies withing a year or two. The one i was "lucky" to have die withing warranty period was replaced fairly pain-free. I expected for those $350/pop things to live for over a year, but you know, buyer beware and stuff. One thing going for them was that the picture quality was pretty decent,and tgey supported rtsp.
Everyone who is streaming is using the C920 or C922 webcams. We do not use the C930 because it has a weird variable frame-rate which causes audio and video to loose sync when you use streaming applications like OBS.
Anyway the software sucks. Their own website explains how to uninstall their driver and use the Windows default USB driver, because it work better, and it is the only way to get more than one webcam to work.
Also although the C922 is advertised as being able to do 60fps, it can only do this in one resolution 1080p60, but the quality somehow is really bad, like an out of focus image, it is like they internally transfer at 480p60 then upscale this to 1080p60. In 30fps it looks a little bit better than the c920 which is already one of the better quality webcams.
Now I switched to a sony a5100 still camera with clean hdmi output, and a hdmi capture card.
Can we add Corsair to the list? They've been pretty shifty lately.
Relevant Image
Gather round, children, it's story time. Back when AMD's FX-9590 and Asus's Crosshair V Formula Z were the latest and greatest in their neck of the woods, Corsair cooked up some DDR3 RAM that ran @ 2800Mhz. Now, the above setup would never reach 2800Mhz (without special cooling), topping out at 2400Mhz, but this made for some top grade RAM; I mean, if it could do 2800Mhz, it could easily do 2400Mhz, right? It's overkill.
Well, around the time of DivineKnight's particular batch of RAM manufacture, RAM manufacturers were suffering from something called Row hammar. This makes the RAM very useful as a random number generator, but very bad as a storage device. And this batch had it. Memtest confirmed it.
RMA process seemed straight forward enough. Send the RAM back, get new RAM. So I sent it back. Some time passes, and I am told that instead of receiving new RAM (of the same make and model), I will be receiving a refund check, because they are out of that type of RAM. I say that's fine with me; they say it will take 6-8 weeks to cut a check. Whatever, corporate policies.
Somewhere around 8 weeks pass, and Corsair 'upgrades' their support site, apparently losing all data relating to my RMA. A quick phone call reveals that the old system still exists, but I am still put through several rounds of questions first regarding my RAM ("The system says you haven't sent us the RAM yet" "Check the old system" "Oh yeah, we received it", "The system says that it hasn't been 8 weeks yet" "Check the old system" "Ah, it has been 8 weeks", "We can't give you a refund until it is approved" "It was approved, check the old system" "Oh, yes it was"). And every time I call, I am assured that the Finance people are working on it, and that they will send me an email before the day is out. Oh, and the reason it is apparently taking so much effort to get a refund check is because Corsair normally doesn't cut a check of this size (their words).
Included image includes false dates (for Submitted, Approved, Arrived, Processing) which you can notice where the RAM was 'Processed' before it 'Arrived.' You may also take notice of the amount of time lapsing between comments, and the lack of any action on the part of Corsair (it's 8/28/2017, and still no refund check).
I had the same issue with a PSU RMA.
I did the express RMA where they bill you (a hold on credit cards, an actual transaction on debit cards), then send a replacement, then revert the charge once they receive the busted item.
They switched ticketing systems midstream, every note was lost, no action had been taken, dates were faked, etc.
My ticket still says it's open even though they've confirmed that it's closed. They never actually billed me for the PSU. In fact, they temporarily issued a refund for the value of the PSU they never charged me for. My tickets is still "Processing" and I still double check my credit card statement every week to make sure they don't try to bill me.
Why does this comment get voted down? IBM made a killing on selling tabulation machines to the Nazis...and miraculously managed to spare the Ford and Coca-Cola plants from bombing while smashing everything around them. By the way, the Ford factories heavily used concentration camp laborers. I guess they were cheap, plentiful, and everyone did it.
My kids went through at least a dozen of Logitech gaming headsets. Luckily, Amazon has a kick-ass return policy and saved Logitech's behind on this one. Still, eventually switched to something less shitty. Logitech should stick to what they know, mice and keyboards. No complaints there.
Netherlands falls under EU regulations, means there is consumer protection. In the US you have to hire lawyers and go to court to get the protection yourself. Within the EU the minimum warranty is two years on any product. About time that US legislators follow the lead...but I guess that is too communist for folks here.
logitech is so wal-mart.
You're far better off going with cameras that support either ONVIF or RTSP and a DVR system that supports both open standards, then you can use quality cameras like Axis, or cheap ones where resolution and clarity aren't as critical. That way you're free to choose from any number of quality or cheap vendors and spend money for quality where clarity matters (ingress/egress points, high-value items, etc.) and cheaper where it's less critical (monitoring movement through an area; you can ID the perps via higher-quality cameras at entrance/exit points).
The Christian Right is Neither (Christian nor right). See: Matthew 23, Matthew 25, Ezekiel 16:48-50
They still make a great keyboard and mouse. Matter of fact, I just bought a new pair last December.
I still LOVE my KB800 I have bought 5 of them.
I've found Logitech's product quality to have dropped off over the years, so I'm not a surprised to see corporate resistance to doing the right thing.
Their 1990's mice were incredible. I still remember replacing all the vendor mice with Logitech's and being amazed nobody else could produce one as well.
These days, I still like the feel of the basic wired M100 mouse and K120 keyboard because they just work. But, WOW, do they have issues keeping the HPDE and rubber pads on. It takes just a week for the keyboard pad to flip off and only a month for the mouse pad adhesive to fail. And I recently bought a M310 wireless mouse that is so insanely difficult to click and wheel that it is unusable, even after opening it up and trying to "work" the insides a bit.
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