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Microsoft Confirms Outlook Issues (bbc.com)

Posted by msmash on from the connectivity-issues dept.

Microsoft has confirmed that some users of its email service Outlook are unable to send email or access their accounts. From a report: Hundreds from around Europe have commented on the website Downdetector that they have been affected by the problem -- many since Monday morning. One common issue seems to be that sent emails remain in the drafts folder and are not being delivered to recipients. On its website, Microsoft says the service dropped "unexpectedly" and it is working on a fix. Not all account holders are affected. "Intermittent connectivity is affecting customers in some European countries, which we are working to resolve as soon as possible," said a Microsoft representative.

12 of 41 comments (clear)

  1. Misleading by Anonymous Coward · · Score: 5, Informative

    Outlook is not having problems. Outlook.com is having problems.

    Small distinction, and even the BBC source has this wrong, but Outlook is a PROGRAM that doesn't require Office 365's cloud service to function. It isn't having any issues. The cloud service is.

    1. Re:Misleading by jbengt · · Score: 5, Interesting

      Outlook is not having problems. Outlook.com is having problems.

      This happened to me today. I sent 3 e-mails, then, about 1/2 hour after sending the first one, I noticed they were all stuck in my outbox. When I clicked on "Send All" Outlook.exe froze. I had to ctrl-alt-del to stop Outlook, and when restarted, the e-mails in the Outbox had disappeared - not Sent, not in Drafts, and not in Outbox. So I'd say that Office.exe was having problems too, in that it couldn't recover from the cloudy problems.

    2. Re:Misleading by Anonymous Coward · · Score: 2, Funny

      In the microsoft world people don't know the difference so the article is fair enough.

  2. Switch to the cloud!! by Anonymous Coward · · Score: 3, Funny

    Let the whole world depend on one provider. Let the global economy depend on it! Switch to the cloud now! ASAP! What could go wrong?

  3. Magic 8-ball by TWX · · Score: 4, Funny

    When the Magic 8-ball told me "Outlook not so good" I believed it. I still do.

    --
    Do not look into laser with remaining eye.
    1. Re:Magic 8-ball by Anonymous Coward · · Score: 2, Funny

      I prefer its interface to Yahoo Mail or GMail.

      Which service is *so good* anyway?

      the best user interfaces are so good you can't even tell when the service is down

  4. Outlook not so good by whoever57 · · Score: 3, Interesting

    I was looking at delayed delivery of an email that went via outlook.com just yesterday. This was an old email: the problem happened in August, I think.

    Looking at the headers, the email was first delivered to Microsoft's network and spent almost a day entirely within Microsoft's network.

    After a day, came Microsoft's first attempt to deliver the email to my server, which resulted in a temporary failure (I use postgrey). It then took more than a day before Microsoft attempted delivery again.

    Why anyone relies on Microsoft for infrastructure, I have no idea. While all cloud infrastructure providers have issues, Microsoft appears to have more.

    --
    The real "Libtards" are the Libertarians!
  5. Easy recovery for lost mail by deviated_prevert · · Score: 5, Funny

    Just retrieve the contents from the NSA servers.

    --
    This message was not sent from an iPhone because Peter Sellers really was a deviated prevert without a dime for the call
  6. Re:Wow. People use outlook.com for email? by foradoxium · · Score: 2

    you mean msn.com, then hotmail.com, then live.com, now outlook.com.

  7. Need an Up detector by ilsaloving · · Score: 3, Informative

    There needs to be an alternate site that tells you when a site is actually up. Outlook.com seems to have so many outages that it seems easier to track when it's up rather than when it's down.

    http://downdetector.com/status...

    1. Re:Need an Up detector by ilsaloving · · Score: 2

      Because a) it doesn't provide a long term history of failures, and b) Microsoft can't be trusted to be honest about the scope of their failures (ie: "blah blah blah only a small subset of users are affected" when all of Europe is unavailable)

  8. Official statement to customers by theendlessnow · · Score: 4, Funny

    Thank you for purchasing Office 235.

    We are sorry to report that we are experiencing some problems....etc.