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Latest iOS Update Shows Apple Can Use Software To Break Phones Repaired By Independent Shops (vice.com)

The latest version of iOS fixes several bugs, including one that caused a loss of touch functionality on a small subset of phones that had been repaired with certain third-party screens and had been updated to iOS 11. "Addresses an issue where touch input was unresponsive on some iPhone 6S displays because they were not serviced with genuine Apple parts," the update reads. "Note: Non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts. See support.apple.com for more information." Jason Koebler writes via Motherboard: "This is a reminder that Apple seems to have the ability to push out software updates that can kill hardware and replacement parts it did not sell iPhone customers itself, and that it can fix those same issues remotely." From the report: So let's consider what actually happened here. iPhones that had been repaired and were in perfect working order suddenly stopped working after Apple updated its software. Apple was then able to fix the problem remotely. Apple then put out a warning blaming the parts that were used to do the repair. Poof -- phone doesn't work. Poof -- phone works again. In this case, not all phones that used third party parts were affected, and there's no reason to think that, in this case, Apple broke these particular phones on purpose. But there is currently nothing stopping the company from using software to control unauthorized repair: For instance, you cannot replace the home button on an iPhone 7 without Apple's proprietary "Horizon Machine" that re-syncs a new home button with the repaired phone. This software update is concerning because it not only undermines the reputation of independent repair among Apple customers, but because it shows that phones that don't use "genuine" parts could potentially one day be bricked remotely.

128 comments

  1. And Microsoft can stop supporting hardware because by Anonymous Coward · · Score: 5, Insightful

    The subject line seems a little inflammatory. Any company that makes hardware and software can do this. This isn't news. It would be news if they were actively doing it intentionally. In this case, they fixed the issue.

  2. This is not news. by rpresser · · Score: 4, Insightful

    The moment you accepted that a remote agency could update the software on a machine in your possession without your direct involvement, this became a possibility, even a likelihood. Don't act surprised. If you care, use open source.

    1. Re:This is not news. by Anonymous Coward · · Score: 0

      How was this updated without any direct involvement?

    2. Re:This is not news. by Anubis+IV · · Score: 5, Insightful

      A) Apple can’t update them remotely. Users have for as long as I can remember had to provide their password to confirm any updates to the OS. It’s specifically done that way to prevent attackers from loading updates they created or control.

      B) iOS has always been billed as being made to run specifically on Apple’s hardware. You’re welcome to try using it on unsupported hardware, but Apple has never claimed it supports any hardware other than their own. If you choose to try doing so, you do so at your own risk.

      C) Hanlon’s razor would suggest it’s more likely that this was a simple mistake than a case of malice. After all, it’s hardly unreasonable that an entirely unsupported hardware configuration would accidentally get broken by a major OS update. Were this a case of malice, it wouldn’t be getting fixed at all, let alone as quickly as it was.

    3. Re: This is not news. by Anonymous Coward · · Score: 0

      A) you can't guarantee that there hasn't been an unknown update. You can't acess the OS.

      C) How come this has never happened to anyone else?

    4. Re: This is not news. by Anonymous Coward · · Score: 0

      Also,
      A) Most users would update anyway if the update mechanism was hijacked.

      C) It's quite simple, actually - and it's in line with people calling them "marketing" geniuses (ie. Lying). And itbfolkows their track record of deny then accept.

      Oops, we broke it, sorry for your inconvenience. Here, why don't you buy a new one or pay us to fix it. You really shouldn't be using 3rd party because their stuff is shit.

      Oh, it's magically fixed, they get more money out of the customer AND they avoid backlash (most don't even know It's now fixed, I'll bet)

    5. Re:This is not news. by Anonymous Coward · · Score: 1

      The screen working/disabling wasn't deliberate. The user had it replaced with a non-standard part, which obviously didn't conform to the specs that the genuine display part was set to (ie: datasheet specs for the component) and the touch stuff stopped working as a result.

      The issue isn't with apple, which test their hardware on their phones to make sure it works. They do /not/ and are /not/ responsible for third party hardware which is used. They can't test for it, probably don't know about it, and as seen, is very likely not within the hardware specs to work properly. All because someone put a 'good enough' component into use on the third party screen (ie because, price) and then got all bent out of shape when apple did something that works with their screens and the third party 'lesser' spec hardware balked.

      If you don't like this, then use the proper hardware for the job, and not some substandard part which appears to work for the moment.

      Also, for things like signed hardware, rather than disabling the device, apple could mitigate by instead (where the hardware is good enough) a gigantic "this device is not trusted" / "unsigned hardware used, not secure" (etc), message up on each device boot. You can still use the phone, but will be VERY aware that it's not using genuine, trusted parts.

    6. Re:This is not news. by Anonymous Coward · · Score: 0

      A) Apple can’t update them remotely. Users have for as long as I can remember had to provide their password to confirm any updates to the OS. It’s specifically done that way to prevent attackers from loading updates they created or control.

      BS, several updates have clearly started on their own on my 5S despite my deliberately avoiding updating.

    7. Re:This is not news. by v1 · · Score: 2

      BS, several updates have clearly started on their own on my 5S despite my deliberately avoiding updating.

      Then I suggest you file a bug report or take your device in for service, because it's not working like it's supposed to and not like anyone else's. iOS on all devices has always required both your approval to install an update and your password. It will become a pest after a point however, constantly reminding you that there's an update available, but it will never install it without your permission and passcode.

      (also unlike the desktop Mac OS, iOS doesn't have periodic security patches, some of which can install themselves automatically. This is a somewhat new feature or Mac OS, but is not present in iOS)

      The only exception to this is if you boot your phone into recovery mode and use iTunes to nuke and pave it.

      (I used to work for an AASP, and I currently work with hundreds of macintoshes and ipads on a daily basis)

      --
      I work for the Department of Redundancy Department.
    8. Re:This is not news. by Anubis+IV · · Score: 2

      BS, several updates have clearly started on their own on my 5S despite my deliberately avoiding updating.

      You’re mistaken. They’ll download themselves and prompt you to install them, but they won’t actually do so until they have your go-ahead. Moreover, in addition to Apple’s white papers making the process I described clear, I also have firsthand experience with your particular model, since it’s the same one I use on a daily basis, and I’ve never observed the behavior you’re reporting.

    9. Re: This is not news. by Anubis+IV · · Score: 2

      A) Read through Ken Thompson’s Reflections on Trusting Trust. No major OS provides the guarantees you’re talking about. If you want those sorts of guarantees, you need to be compiling your OS updates from source using compilers you compiled from source that were themselves compiled using compilers you compiled from source, and so on down the entire toolchain until you’re in binary, and then we’ll need to have a talk about the trust you place in your hardware. If you’re that concerned about attacks against your OS—and there are people who have valid reason to be so—then you’re correct: iOS is not meant for you. But neither is any other other OS.

      Frankly, if you’re not comfortable taking a company at its word when it publishes white papers detailing their update mechanisms and then publicly stands against the FBI in court when the government demands they add a backdoor, that’s fine, but recognize that you’re more or less suggesting a conspiracy at that point. And if you’re going to suggest a conspiracy at one company, why stop there? I’d question why you’re comfortable taking a different company at its word when you have no better guarantee from them, given that, as the link above should make clear, a hash for a binary posted to git is no guarantee that the binary matches the source posted to git. Again, if you’re in conspiracy theory territory, own it and don’t take anyone at their word. Otherwise, you need to choose a level of trust that’s appropriate to your needs and comfort. If seeing source makes you feel warm and fuzzy, that’s fine, but don’t suggest it provides guarantees it doesn’t.

      C) Probably because Apple was actively making efforts to block unsupported hardware up until recently, via the now infamous Error 53. It’s only in the last year or so that Apple eased up and stopped trying to actively block unsupported hardware. So, why’d it happen now? Probably because this is the first major update since they eased up. That’d be my guess.

    10. Re:This is not news. by jittles · · Score: 1

      C) Hanlon’s razor would suggest it’s more likely that this was a simple mistake than a case of malice. After all, it’s hardly unreasonable that an entirely unsupported hardware configuration would accidentally get broken by a major OS update. Were this a case of malice, it wouldn’t be getting fixed at all, let alone as quickly as it was.

      This is actually an example of Apple's serious decline in software quality. Apple rolled this out as a security feature in iOS 10 (I think it was 10). It only occurs on devices with Touch ID. The issue is that the fingerprint hardware is replaced with the screen and Apple does not allow third party screens to become authorized on Touch ID. The Touch ID chip in the display has to register with hardware on the main board in order to allow it to unlock the phone. Apple decided that it was not secure to even allow someone to use a 3rd party display because the police, CIA, FSB, G5, whoever, could replace your display without your knowledge with one that allowed any fingerprint to authenticate. Thus they stopped allowing 3rd party displays to work. They received a lot of grief for this and released a new update that allowed you to use the 3rd party displays again, but with Touch ID disabled.

      The reason that I consider this an example of Apple's serious decline in software quality is that Apple has consistently been getting worse and worse at cherry-picking security updates and other fixes into new code releases. This is the case for iOS and Mac OS. They fix an issue and never bother to move it into the next release that is already under development. It's not until after a production release where people re-encounter these issues that Apple actually bothers to do any of that work that is important for a quality software product. For instance, there was a bug in Mac OS that broke gmail accounts for the built in mail and calendar apps. I believe this bug was encountered very early in 10.8. It took Apple about a month after release to provide a patch for this. When 10.9 rolled out a year later, it had the exact same flaw and it took Apple over a week to apply the previous year's fix into the new OS. I can't tell if it's a problem with poor management, unrealistic expectations, or a serious decline in the software development talent that they employ. They have a lot more projects going on concurrently these days, it would be very difficult to find enough top notch talent to have great developers across the board. I know of one person they hired recently that is phenomenal when it comes to understanding the language he's using and all the capabilities it provides but would make a "Hello, World" program so complex that it would be easier to start over from scratch than to fix what he creates. He would probably ace any interview he sat down for but thinks so highly of himself that he won't accept mentoring from anyone. Since he's so intelligent, I really hope someone at Apple has been able to get him under control and willing to accept mentoring. If not, I expect a serious decline in the quality of the project he's working on as well.

    11. Re:This is not news. by Anonymous Coward · · Score: 0

      BS, several updates have clearly started on their own on my 5S despite my deliberately avoiding updating.

      You’re mistaken. They’ll download themselves and prompt you to install them, but they won’t actually do so until they have your go-ahead. Moreover, in addition to Apple’s white papers making the process I described clear, I also have firsthand experience with your particular model, since it’s the same one I use on a daily basis, and I’ve never observed the behavior you’re reporting.

      WRONG

      They download them, then become a pest, then they pop up a message with ambiguous wording and try to trick the user into updating, then they just do it at a random time. The GP poster is correct, I had this happen twice, once on a 4 and once on a 6+.

      You are doing the exact same thing as telling a rape victim it's not rape because they didn't fight hard enough.

  3. CFAA law bricking your phone = apple can be in by Joe_Dragon · · Score: 0

    CFAA law bricking your phone = apple can be in from some hard time.

    1. Re:CFAA law bricking your phone = apple can be in by PPH · · Score: 2

      your phone

      Found the problem right here.

      --
      Have gnu, will travel.
    2. Re:CFAA law bricking your phone = apple can be in by lucm · · Score: 0

      your phone

      Found the problem right here.

      Spot on. The phone is not the product. The phone is merely the delivery mechanism for the right to walk around with the Apple logo, and therefore it's ludicrous that someone could consider "owning" that device for a mere thousand bucks.

      --
      lucm, indeed.
  4. RMS Has Been Proven Correct Again by Anonymous Coward · · Score: 0

    Do we have to post this every time when proprietary software and/or hardware pwns the user; Can't this be included at the bottom of every /. summary concerning such matters?

  5. Not tested with non-Apple hardware shocker by Anonymous Coward · · Score: 3, Insightful

    This seems a bit of a non-story.

    You repaired your phone with some random third-party stuff. Apple updated some device driver somewhere, but didn't bother testing with these other devices that they don't have to support because they didn't make them, and may well not have had any of. Stuff broke. Then, they actually put out a fix for whatever they broke when they found out about it. Sounds like a company that actually cares about not screwing over their customers to me, rather than one that does.

    1. Re:Not tested with non-Apple hardware shocker by Anonymous Coward · · Score: 1

      Get out of here with your reasonableness. It will not be tolerated.

    2. Re: Not tested with non-Apple hardware shocker by Anonymous Coward · · Score: 0

      'Random' third party stuff? Are you kidding? It's a near certainty that a third party componentbas complex as a screen was specifically engineered by said third party to work to specification. Now, Apple probably has hidden and undoccumented characteristics they can use against third party suppliers. But nothing at all is random about it.

    3. Re: Not tested with non-Apple hardware shocker by Anonymous Coward · · Score: 0

      Fool. âoeWhen they found out about itâ. Rather, the law theyâ(TM)ve been breaking is threatening to catch up with them in the guise of right-to-repair legislation. Good grief, whatâ(TM)s wrong with you? Apple doesnâ(TM)t love you. Never did. Iâ(TM)m really sorry, but itâ(TM)s true. Theyâ(TM)d assfuck you blue then do the same to your mother if they thought it would benefit them. Seriously homeslice, swallow already then find another John, the one youâ(TM)ve got is kind of an asshole.

    4. Re:Not tested with non-Apple hardware shocker by JohnFen · · Score: 1

      I agree. I think people are jumping to conclusions about this being a malicious act on Apple's part. This looks more like it's just another example of how buying into a closed platform can bite you.

    5. Re: Not tested with non-Apple hardware shocker by Anonymous Coward · · Score: 1

      It's also quite likely that the third party doesn't expend as many resources designing OR producing their part as Apple did on the "genuine" part.

      Apple suffers great damage to their reputation and hurts their bottom line if they make and sell 50 million iPhones that they have to replace/repair because of a design problem so they need to be cautious. They also can afford to spend those resources as they are amortized over a great many phones and Apple certainly isn't trying to the the "low price leader".

      The third party manufacturer, on the other hand, has strong incentive to cut costs at every opportunity because they ARE trying to be the "low price leader" and can only amortize the fixed development/production costs over a much smaller number of units and, likely, there will never be a front page article in the NYT naming Cheap Screens Ltd as having been selling out of spec products (and, if there is, the reputation cost is low -- most people won't remember the name and, if necessary, the company can just change their name to EconScreen Ltd and carry on).

      I'd bet that Apple's parts are more likely to be "in spec" than those of Cheap Screens Ltd.

  6. Give me a break by Leuf · · Score: 5, Insightful

    Let's turn a story about Apple fixing a compatibility issue with non-warrantied third party parts into a story about how Apple is evil and could make phones that use third party parts not work!

    You can buy Nikon lenses to go on your Nikon camera. You can buy Sigma lenses to go on your Nikon camera. Nikon never gave Sigma the specifications to make sure their lenses were compatible with Nikon's hardware. Sometimes when Nikon puts out a new camera body it breaks functionality with a Sigma lens. This is not Nikon's problem. When this happens you send your lens back to Sigma and they reflash it, or you buy a special dock that lets you do it yourself.

    Making sure your third party screen keeps working when Apple does an update is not Apple's problem, but they did it anyway presumably because it was cheaper than the bad PR they would otherwise get. If it was a really complex problem to solve they wouldn't fix it and you'd have no right to complain about it.

    1. Re:Give me a break by AJ+Mexico · · Score: 2, Insightful

      Agree totally -- this is Apple going out of their way to fix something that is totally not their problem. My iPhone 6s was affected by this. The issue only happened a few times, and in each case recovered after letting the phone sit for a minute or two. I suspected that the iOS 11 update may have had something to do with this, but it was hard to tell since the repair had recently taken place. I'm very happy with Apple on this! They took care of their customers.

      --
      Computers obey me.
    2. Re:Give me a break by Tough+Love · · Score: 0, Flamebait

      Let's turn a story about Apple fixing a compatibility issue with non-warrantied third party parts into a story about how Apple is evil and could make phones that use third party parts not work!

      Well, "iPhones that had been repaired and were in perfect working order suddenly stopped working after Apple updated its software. Apple was then able to fix the problem remotely. Apple then put out a warning blaming the parts that were used to do the repair." Seems reasonable to conclude that Apple is evil.

      Your spin doctoring is pretty much what I have come to expect from Apple and its hangers-on. First, Apple creates a problem where there is none, most probably by incompetence. Then Apple opportunistically attempts to capitalize on their crap QA with FUD about genuine Apple parts blah blah blah. Apple partisans jump in with victim shaming. No right to complain? Hah.

      Actually, I agree, Apple users shouldn't complain. They should just never waste their money on that junk again.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    3. Re: Give me a break by Monster_user · · Score: 0

      That Apple broke a third party part doesn't bother me. Such is the norm.

      What bothers me is Apple doesn't provide a means of undoing the change which broke the functionality of the phone.

      This means that Apple is the only one that can fix the issue, and that if Apple does not fix the issue then a phone or device is rendered unusable unnecessarily, and the cost of ownership of the device is driven through the roof.

    4. Re:Give me a break by lucm · · Score: 1, Informative

      Here's what you say:

      Agree totally -- this is Apple going out of their way to fix something that is totally not their problem.

      Here's what the summary says:

      So let's consider what actually happened here. iPhones that had been repaired and were in perfect working order suddenly stopped working after Apple updated its software.

      I can't explain why you think Apple is the hero here, but it has nothing to do with reality.

      --
      lucm, indeed.
    5. Re:Give me a break by Space+cowboy · · Score: 1

      Yes, but he's not agreeing with the summary, is he ? I knew reading comprehension on this site had declined, but I was hopeful it wasn't as bad as this...

      Here's how it works.

      1) A story is posted
      2) Comments are made
      3) Each comment can have a hierarchy of sub-comments. The text of any given comment is relative to its parent.

      Just like this comment, calling your statement [the parent comment to this one] idiotic.

      He was agreeing with his parent's comment, which is (rightly, IMHO) pointing out that Apple is actually going out of their way to make a fix they'd made (and QA'd with their hardware to work perfectly) *also* work with the non-Apple third-party hardware. This is Apple going above and beyond, and if you can't see that, well, that's more a problem with you than anything else.

      And the douchebag that wrote the original clickbait, of course.

      --
      Physicists get Hadrons!
    6. Re:Give me a break by Anonymous Coward · · Score: 1

      Apple designs their products using components which match a certain specification. It then codes the software with those specifications in mind. If you install something that works, but doesn't match the specifications and it breaks, it's not their fault the component didn't match the specs, however it is good of them to rework the software to fix the issue. If you ask any programmer if he should write their software to account for every thing a customer might do, down to let me see if this x86 code will run on arm, he'll tell you your nuts. Granted that's an extreme example, but it matches the scenario here. I really support the right to repair and the proper fix for this isn't to blame apple for allowing their software to break, but blaming apple for not making those specification and the parts available to everyone.

    7. Re:Give me a break by Leuf · · Score: 2, Insightful

      I have an android phone and a pc so no, I am not an Apple user or fanboy. You missed the point of my example. Nikon is under no obligation to test its future cameras against existing Sigma lenses. They don't break them on purpose it just happens sometimes. Apple is under no obligation to test its software updates against third party hardware. The third party vendor can only test its hardware against existing software. They don't have the information to be sure their hardware will be compatible in the future. There are bound to be unforeseen compatibility issues and this is the chance you take.

    8. Re:Give me a break by lucm · · Score: 2

      He was agreeing with his parent's comment, which is (rightly, IMHO) pointing out that Apple is actually going out of their way

      That's pure speculation based on nothing presented in the summary or the linked article.

      Here's what can be found in the linked article, though:

      A scare like this happened last year. "Error 53" bricked many iPhones that had third party screen replacements. After widespread consumer outrage, Apple fixed the bug.

      So you call that "going out of their way", but in the article they say "after widespread consumer outrage". This is not a subtle difference, it's called fanboism.

      --
      lucm, indeed.
    9. Re:Give me a break by Calydor · · Score: 2, Insightful

      If the third party parts use workarounds to work, maybe something that is borderline an exploit because they don't know any other way to make it work, and Apple then FIXES that exploit, that means that yes, the third party part stops working and is to blame. Would you rather exploits don't get fixed because some piece of hardware USES IT?

      And no, I'm not an Apple fanboy. The only iPhone I have ever touched belongs to one of my mom's friends. But fixing an exploit, and then building a tunnel for this specific piece of hardware, is not something you get to blame anyone for, be it Apple, Microsoft, Google, or Jim Smith in his garage.

      --
      -=This sig has nothing to do with my comment. Move along now=-
    10. Re:Give me a break by jaa101 · · Score: 3, Informative

      This is not a subtle difference, it's called fanboism.

      How is Apple supposed to prevent issues like this happing with third party replacement parts? It's not realistic for them to somehow find out about all such parts being produced, acquire samples themselves, and then test their software updates against them. If repairers are not advising customers that they're using non-Apple parts then the fault is with the repairers, otherwise the fault is with the customers.

      The only way I could see it being Apple's fault would be if they intentionally, maliciously released an update to fail with third-party parts. Nobody outside of Apple can be sure about whether they did that or not so it just degenerates into an argument between the haters and the fanbois. If "Error 53" was Apple malice, later thought better of, why would they try again with this latest issue?

    11. Re: Give me a break by Tough+Love · · Score: 0, Flamebait

      That Apple broke a third party part doesn't bother me. Such is the norm. What bothers me is Apple doesn't provide a means of undoing the change which broke the functionality of the phone. This means that Apple is the only one that can fix the issue, and that if Apple does not fix the issue then a phone or device is rendered unusable unnecessarily, and the cost of ownership of the device is driven through the roof.

      I wonder A) what kind of Apple partisan modded your perfectly rational post "troll" and B) if that person ever feels like upchucking when seeing themselves in the mirror and C) if not, then why not.

      What bothers me about Apple? Basically everything, but especially the jihadists, or salaried online forum slimeballs, I have no way of knowing which it is in this case, but it is one of the other.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    12. Re:Give me a break by Tough+Love · · Score: 2

      OK, then I do not agree with the point of your example. Whether Apple screwed up its QA on the update or honestly misses something that was difficult to catch, there is no justification for it to cast FUD upon third party repair businesses. Which just makes Apple look evil, but then... haven't we known that since forever?

      Apple is indeed under no obligation to do anything in particular, but we on the other hand are under no obligation to give Apple a pass on behavior that appears on the face of it to be self serving and... what was the word again? Oh... evil.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    13. Re:Give me a break by Tough+Love · · Score: 2

      If the third party parts use workarounds to work, maybe something that is borderline an exploit because they don't know any other way to make it work, and Apple then FIXES that exploit, that means that yes, the third party part stops working and is to blame...

      If.

      And even if, Apple still comes out looking more than a little douchebaggy. Think: they could have boasted instead about how they went the extra distance to cover for their third party repair "partners". But that's not what happened.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    14. Re:Give me a break by thegarbz · · Score: 1

      Except most of the time here we aren't talking about Nikon vs Sigma. We're talking Nikon vs Nikon grey market. Most Apple parts a genuine and come from single sources (genuine here defined as the final product, not what the manufacturer's will have you believe by stamping an invalid serial number).

    15. Re:Give me a break by Anonymous Coward · · Score: 0

      If they hadn't built power supplies with DRM in you might have a point. It's price gouging. That's all Apple do.

    16. Re: Give me a break by Anonymous Coward · · Score: 0

      They took care (good guys) and them issued a scary warning (humm, what for?).

      Smart people can read between the lines: "Look people, we control our devices and next time we won't be so nice. If you have money to buy our phone but doesn't have to repair it (funny thing isn't it?) you will have problems in the future"

    17. Re:Give me a break by Anonymous Coward · · Score: 0

      Power supplies with DRM? Which ones would that be?

      I can and do charge my iPhone on a large number of power supplies without problems at the rated current. The only exception being the charger that came with a Samsung Galaxy S4. There I get only 500mA. Another Samsung charger gives me the full 1A, same for one that came with a HTC phone and several noname charger plugs for my car's lighter port. Even an old Blackberry charger, rated for 500mA, does supply those 500mA and charges the phone.

      So what DRM are you talking about?

    18. Re:Give me a break by Kjella · · Score: 1

      OK, then I do not agree with the point of your example. Whether Apple screwed up its QA on the update or honestly misses something that was difficult to catch, there is no justification for it to cast FUD upon third party repair businesses. Which just makes Apple look evil, but then... haven't we known that since forever?

      Show me the company that says any bozo can repair our tech with junkyard scraps and duct tape and we'll support it. Unless it's serial number matching or some other kind of pairing explicitly designed to avoid replacement parts, the fact that it fails is proof that the third party parts/work is not identical to Apple's own. That it took an OS update before the difference was exposed doesn't change that, consider for example an over-spec'd part that can be replaced by an inferior one - until a new tuning program requires the previously over-spec'd part. That's not Apple's fault, even if they bring the problem to the surface. And I think it's fair to warn people about that, if you use third party knock-offs that risk is on you.

      --
      Live today, because you never know what tomorrow brings
    19. Re:Give me a break by Bing+Tsher+E · · Score: 1

      Where has anybody asserted that they had a bozo use junkyard scraps and duct tape to repair their Applephone? Now you're just disparaging those you argue against.

      Apple obviously has undocumented features in the screen that made it difficult to produce a third party replacement part. They themselves probably aren't even aware of said undocumented features, and a software update made use of these features and broke support for the third party replacement part.

      Apple is a company barely capable of supporting their own hardware. It does make sense that there would be problems with third party hardware. Everybody knows this who has ever used a Mac with PCI slots.

    20. Re:Give me a break by jwymanm · · Score: 1

      This is them trying to quiet down the fact that it wasn't only 3rd party screen repairs. My gf had her's done at an Apple store and it also messed up.

    21. Re:Give me a break by Tough+Love · · Score: 1

      Most insightful/informative post of the thread!

      I was just thinking, at best this whole saga is indicative of fragile design, Apple itself being the party most at risk of getting bitten by it. And once bitten, twice defiant, that's Apple style all the way. Ah, maybe that's the deep meaning of the black apple with a bite out of it? Bitten. Black. Yessiree, it all falls into place now.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    22. Re:Give me a break by Tough+Love · · Score: 1

      Let's turn a story about Apple fixing a compatibility issue with non-warrantied third party parts into a story about how Apple is evil and could make phones that use third party parts not work!

      Well, "iPhones that had been repaired and were in perfect working order suddenly stopped working after Apple updated its software. Apple was then able to fix the problem remotely. Apple then put out a warning blaming the parts that were used to do the repair." Seems reasonable to conclude that Apple is evil.

      Your spin doctoring is pretty much what I have come to expect from Apple and its hangers-on. First, Apple creates a problem where there is none, most probably by incompetence. Then Apple opportunistically attempts to capitalize on their crap QA with FUD about genuine Apple parts blah blah blah. Apple partisans jump in with victim shaming. No right to complain? Hah.

      Actually, I agree, Apple users shouldn't complain. They should just never waste their money on that junk again.

      Apple employees with mod points, busily spreading their decaying corporate culture to Slashdot. Please try to hold that pustulence inside yourselves guys! Does a lot to show why nobody should ever give money to that gang.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
  7. Get a Librem 5 phone instead by Anonymous Coward · · Score: 0

    That kind of shit would never happen.

  8. we need right to repair with no authorized repair by Joe_Dragon · · Score: 1

    We need right to repair with no authorized shop / tech only repair tools and restore software.

    This only company that I will not name at this time just has update files but not the full SD images for embedded systems and no they are not wired up to be able to boot from USB you can put the update file on USB sticks and update.

    I was able to get some working there (high level dev) give out the line saying we can give the out the full SD card image as some people who don't don't know what they are doing may wire the image to there HDD. But he did say that having one for each device is to big but I was able to get him to say that we will think about giving out a smaller base image (common for lots of there embedded systems) that can take the updater files that we have on our website right now.

    This where right to repair is needed so they can't make so that you must buy a new SD with image loaded on it or may even say that software can only be gotten from an authorized tech / center.
    Also need to make so they can't use things like the DMCA to shut down a web site hosting a copy of that recovery base image that say they will not get out to any but authorized techs or have end users pay say $40+ for a SD card (that they just need the image for).

  9. Re:we need right to repair with no authorized repa by Anonymous Coward · · Score: 1

    We need right to repair

    You have the right to choose to not purchase devices that do not meet your requirements. I highly recommend that you do your due diligence when choosing a vendor.

  10. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 5, Insightful

    Nah, spark plugs are a super simplistic example. Every spark plus is essentially the same, if it fits it'll pretty much work. Maybe not optimally, but if the fuel gets blown up by a spark, it's done it's job.

    No, this would be more like if you replaced your Mass Airflow sensor with a third party part that provides correct readings to your ECU under normal circumstances. However, Ford later updates the firmware to provide better performance or more efficiency and accesses a function of the MAF that the aftermarket part doesn't support causing your car to trip a code and set off the Check Engine light and/ or perform poorly or inefficiently due to incorrect readings from the MAF.

    Then, once Ford is made aware of they issue, they release another update that checks for the aftermarket part and uses the compatible function call to read data from it, thereby making good to the end user.

    Now that doesn't sound quite as bad, does it?

  11. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 5, Insightful

    Or perhaps it is unsupported hardware and as such a code update caused it to stop working cause you know, why would they test against unsupported hardware? When they realized a non-significant number of people were affected and the fix was simple they pushed it out.

    This is no different than people using undocumented APIs in their code then crying when they stop working. Be glad apple fixed it this time.

  12. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 1

    Actually this is probably them testing for it not being in specification and adapting to work rather than being malicious. They aren't obligated to test 3rd party hardware and certify it. You are making a choice to use a 3rd party screen replacement. Most do it because of cost.

    Using a 3rd party replacement screen no longer automatically void their warranty btw.

  13. Oblig by Anonymous Coward · · Score: 0

    Overall, this is a great company and its customers are extremely satisfied. But there's always a few bad Apples.

  14. It's a consumer product by MrKaos · · Score: 1

    If you repair it, you won't buy another one. It would be interesting if it stops working if you disassemble and reassemble it *without* doing anything else to it.

    --
    My ism, it's full of beliefs.
  15. Re:we need right to repair with no authorized repa by Khyber · · Score: 1

    We have a law called the Magnusson-Moss Warranty Act and within it are anti-tying provisions meant to stop exactly this kind of bullshit in the first place.

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  16. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 0

    Nah, MAF sensors don't work like that. They just output a voltage or PWM signal. Any change to the MAF table in the ECU would throw off readings for all sensors, OEM or not.

  17. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 3, Insightful

    Legally, it never did void the warranty. Magnuson-Moss and all that...

    They tried to claim it did for years, I'm reasonably sure they stopped claiming it because they were about to lose in court.

  18. Trump Voters by Anonymous Coward · · Score: 0

    Trump voters approve of this move. It is Big League!!!!

  19. Re: And Microsoft can stop supporting hardware be by lucm · · Score: 1, Insightful

    Now that doesn't sound quite as bad, does it?

    Yes it sounds bad. Here's what the note says:

    Non-genuine replacement displays may have compromised visual quality and may fail to work correctly.

    This is the same kind of bullshit with those coffee machines that have some kind of DRM to prevent customers to buy generic pods.

    At some point the douchebaggery will have to stop. With the already obscene profit margin Apple makes on the iPhone, and the hundreds of billions they have stashed abroad, they don't need this kind of extortion.

    Fuck Apple and fuck every fanboi who makes apologies for their greed.

    --
    lucm, indeed.
  20. Re: Well, duh... by Anonymous Coward · · Score: 1

    On iOS devices using normal punctuation produces weird characters on this and other forums instead of producing the intended punctuation. This has been a problem since the first iOS 11 public beta but Apple could not be bothered to fix whatever the issue is. Thus you make a sane post and you look like you are drunk. Note how there is no punctuation in this post other than several periods. I have been using iOS 11 since the first public beta and am now on iOS 11.1 and this bug still exists. Fuck you Apple. Fucking fix it.

  21. Re: And Microsoft can stop supporting hardware bec by LordKronos · · Score: 5, Interesting

    This isn't news. It would be news if they were actively doing it intentionally

    That wouldn't be news. We've already seen that. I remember back when I had my iPod touch, I wanted an A/V output cable but they were like $50 for the authorized cables. Found one on eBay for $5 and it worked perfectly fine. Then the update for iOS 4 (I think that's the version) came out and suddenly the cable no longer worked, and the screen displayed a message box saying only authorized cables are supported.

    Over the years there have been additional instances of the doing this same thing, though this is the most recent one I can personally attest to since (due to this sort of behavior) that iPod touch was the last apple product I will ever purchase.

  22. You don't get it. by Anonymous Coward · · Score: 1

    The bottom line is we are on a slippery slope, losing our rights inherent in ownership itself.

    Who is Apple to tell me what to do with a product that I purchased? Nikon does not sabotage the competition by embedding DRM into its lenses. Apple was intentionally breaking the phones when original parts weren't detected. By breaking, than fixing the problem, the evidence clearly indicates that Apple intended to interfere with a transaction between the owner of a product and third party support. At minimum, Apple's apparent sabotage should be investigated as monopolistic anti-competitive behavior.

    HP was (?) doing something similar recently with ink cartridges. Are you telling me that they can force me to buy HP paper and ink forever simply because I purchased an HP printer?

    What right does a company have to use software to force me to purchase overpriced replacement parts for their products that I already own? The last time that I checked, all of my vehicles don't brick themselves when Fram oil filters are installed. Then again, I don't own a John Deere tractor.

  23. Who is writing these articles? by guruevi · · Score: 0

    There is a bunch of stuff that goes on in these software updates, Apple obviously can't test dozens of third party modules, what's surprising to me is that they fixed it at all given they were under no obligation to do so and only did so for customer service reasons.

    Windows breaks a lot more third party stuff on a regular basis and never fixes it, hence the reason why people still run outdated versions of Windows XP.

    --
    Custom electronics and digital signage for your business: www.evcircuits.com
    1. Re:Who is writing these articles? by Anonymous Coward · · Score: 0

      Part of the benefit users get from Apple products that has made them famous for quality is their selection of hardware, and matching software and drivers. Everything about A Mac or iPhone or iPad has been specifically designed to work together. Its like aftermarket parts for cars. Sure they may work just as good and with many things that is true. But Apple has always warned about non original parts and most companies test their products with spec'd parts not third party stuff.

  24. Re: And Microsoft can stop supporting hardware b by Anonymous Coward · · Score: 0

    I can easily imagine a "smart spark plug" with feedback from another sensor/computer that ensures the spark occurs at the "optimum time and fuel mixture. Replaced by an aftermarket that is the same with the same "smarts but Ford makes a software change such that your gas mileage isn't QUITE the same (1 or 2 mpg), then updates the SW and "claim they "fixed a problem with 3rd party parts. Thus making it seem its the 3rd party parts that were the problem and not their original update.

    The point is that with anything managed by SW (including firmware) where u have no access to the code you have no clue what the "hardware" company is doing. So, s yoo posed "hardware" companies should be required to open source all their software code. It is the only wa y we can be sure they aren't lying. Hardware circuits can be reverse engineered, SW too but it can change much faster than the HW, so the only way to be sure is to require open source any any device that is supposedly sold as "integrated HW and SW" from the same company. If HW companies simply specify interfaces that any SW company can use, than no problem. Anything else removes information from the public and in a "free markets both sides need to have full information to enter in to an "equal deal.

  25. PWM signal spec vs actual by raymorris · · Score: 4, Informative

    A sensor that outputs a PWM signal, or something that accepts it (such as a servo) has a specified allowable range and curve that it COULD use, and an actual range that it DOES use.

    Servo controllers nominally output pulses between 1ms (zero position) and 2ms (full rotation). Actual servo models don't exactly conform to this "standard", so you tune your control to the specific model of servo.

    Analogously, the DMX protocol standard says that the BREAK is signaled by a pulse of AT LEAST 88 microseconds (and up to one second). Many controllers fail to read the spec carefully try to output exactly 88 microseconds, sometimes falling a bit short. If you program your DMX to work according to the standard, and test it with truly conforming peers, it'll fail to work with the many DMX items that don't quite conform, or are borderline, sometimes falling a couple microseconds short. To have compatibility with "almost compliant" neighbors, DMX outputs can output a 92 microsecond break, and receivers can accept a 84 microsecond break.

    I suspect that's what happened here. The third-party parts ALMOST matched the Apple parts. Maybe they were barely complaint to the spec while the Apple parts were well within spec, or maybe the third-party parts were almost compliant. Either way, they didn't work quite the same, so customers saw failures. Apple adjusted it to work within the parameters of the third-party parts.

    I highly suspect if you tested MAF sensor or O2 sensor speced with an output range of "up to 0-5V", you'd find some model's actual range is 0.2-4.5V, while another model's actual range might be 0.3-4.7V. Firmware tuned for the first, the OEM model, wouldn't work quite work as well with the second one - even though they both have "0-5V output".

    1. Re:PWM signal spec vs actual by bn-7bc · · Score: 1

      What I've found annouimng with dmx is tha lack of replps from the fixtures (underastandablle ass you apparently only can have a reply from a singel fixutre on a bus). Or are we talking about a diffrenet DMX here, I'm reffering to the one used to controll stage lighting and the like at least that is the application I've seen it used for I for one would love it if a moveing head cold report back somting lie rotation complete etc so the software culd advance the queue list to the next item without having to calculate delays manualy

  26. Re: And Microsoft can stop supporting hardware b by Anonymous Coward · · Score: 0

    Please define "unsupported" hardware? If Apple publishes the exact specifications than anyone buildiing to that should work. Of course they don't do that so they can claim anything is "unsupported" even if it is exactly the same as their proprietary crap.

  27. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 1

    It's bullshit.

    Apple is not going to willfully break a phone repaired with third-party parts, but they will never test for those parts. So in situations where Apple used X part from Y supplier, and used Z part from Q supplier in a different product. The firmware will only have the drivers for X and Z if both parts were used on different production lines for that product (such as the CPU in the 6S.) However in most cases, one manufacturer provides ALL the parts for the production line, therefor the firmware doesn't need that driver.

    What was likely happening is that high latency in repaired devices were a result of 3D touch doesn't exist in repaired screens.

  28. Re: Well, duh... by Anonymous Coward · · Score: 0

    Please point me to Apple's open publishes specs of how the HW is expected to work. When they start doing that then u have a point.

  29. Re:we need right to repair with no authorized repa by Joe_Dragon · · Score: 1

    So when the I buy a new car the sales people are going to lie about what the non dealer shops do to be and steer me to there shop for all work

  30. Re: we need right to repair with no authorized rep by Anonymous Coward · · Score: 0

    Except it isnâ(TM)t bullshit. The parts are often cryptographically linked and I trust Apple 0 to do the right thing. Fuckiing free software hippies would know a good product if it ran up and bit you on the testicle

  31. greedy by no-body · · Score: 1

    controlling bastards!

  32. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 0

    Fool. They fixed the issue beceause right-to-repair laws are being crafted, and they know theyâ(TM)re in violation of the Magnuson-Moss Warantee Act. Theyâ(TM)ve been killing phones with software all of this time. How would it NOT have been intentional? Why you would defend the worldâ(TM)s most profitable company is between you and your psychiatrist, but this is some evil shit here.

  33. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 0

    Fuck Apple and fuck every fanboi who makes apologies for their greed.

    Iâ(TM)m not sure I want to know how youâ(TM)re going to go about fucking that apple - maybe turn it into a warm apple pie first? - but if youâ(TM)re going to get busy on all those apple fanbois, you better get started. Thereâ(TM)s a lot of us, and youâ(TM)re going to be sore in the morning.

  34. no it's not by goombah99 · · Score: 4, Insightful

    I can't really say what apple is or isn't doing but I'm quite sure you can't either. There's huge distance between a firmaware driven device with serial communication protocols of incredible complexity and a coffee filter. I don't think it's reasonable to expect apple to support every possible emulation of it's API. I can't think of any cas ein the history of modern community where a clean room emulation had 100% bit compatibility with the original. WHy would you expect a non compatible screen to maintain it's compatibility as the OS changed.

    --
    Some drink at the fountain of knowledge. Others just gargle.
    1. Re:no it's not by WaffleMonster · · Score: 0, Flamebait

      There's huge distance between a firmaware driven device with serial communication protocols of incredible complexity and a coffee filter. I don't think it's reasonable to expect apple to support every possible emulation of it's API. I can't think of any cas ein the history of modern community where a clean room emulation had 100% bit compatibility with the original. WHy would you expect a non compatible screen to maintain it's compatibility as the OS changed.

      WHy would one expect a previously working digitizer to stop working and become "incompatible" due to a software update?

      Either Apple explains in detail what innocent change they made causing the incompatibility OR I'll just assume what is obvious to me given their prior track record.

      I can't really say what apple is or isn't doing but I'm quite sure you can't either.

      Exactly. You can never tell for sure even when it's obvious to you.. Even when a deliberate decision becomes toxic and they back away from it with laughable doublespeak there is always plausible deniability.

      In the real world we all have to live and make decisions in a world with incomplete information out of necessity. Our perceptions and prior track record will naturally inform whether we ASSUME it was an innocent mistake or ASSUME it was a deliberate act.

      Personally I require Apple to provide technical evidence exonerating themselves before I am willing to accept the innocent explanation in this case.

    2. Re:no it's not by Anonymous Coward · · Score: 2, Insightful

      Doesn't work that way... you claim that they are guilty, it's on you to prove it.

      As for why a working digitizer stops working after an upgrade? Simple... The easiest explanation is a change in the code that drives that piece of hardware. This change might have been done to improve precision, improve power consumption or any other innocent reason. The original hardware will have no problem with that change since the driver was written with it in mind. But the 3rd party hardware is obviously not 100% compatible and doesn't behave as the drivers expects with the new code.

      I can't blame Apple for this, the blame is on the maker of the 3rd party hardware, he obviously didn't do his homework but tried to sell his product as '100% compatbile' while it isn't.

    3. Re:no it's not by Anonymous Coward · · Score: 0

      Good grief, you are a little lapdog.

    4. Re:no it's not by Anonymous Coward · · Score: 0

      As an Apple Computer systems programmer in the distant past, this is exactly right.

      Virtually every part has dozens if not hundreds of internal flags and signals and pull-down defaults that vary among manufacturers with exactly the same end-user specifications.

      It is perfectly reasonable to focus Apple's expensive engineers on a few manufacturing source lines rather than to speculate what incompatibilities will pop up with non-oem parts.

    5. Re:no it's not by Anonymous Coward · · Score: 0

      Am I? Or are you just blinded by your hatred for Apple and unable to have a rational conversation about these problems?

      Leave your emotions behind and try again.

    6. Re:no it's not by WaffleMonster · · Score: 1

      Doesn't work that way... you claim that they are guilty, it's on you to prove it.

      I've made no claims. I'm not going around proclaiming either guilt or innocence. I've simply made a judgment based on what I know of publically available information I believe this more likely than not to be a deliberate act.

      You are free to evaluate the same data and come to different conclusions. I am willing to re-evaluate my position if specific technical data is made available.

      As for why a working digitizer stops working after an upgrade? Simple... The easiest explanation is a change in the code that drives that piece of hardware. This change might have been done to improve precision, improve power consumption or any other innocent reason.

      No doubt both nefarious and innocent possibilities exist. I don't have the requisite information to determine either the specific reason for failure or whether it was done deliberately or not.

      I can't blame Apple for this, the blame is on the maker of the 3rd party hardware, he obviously didn't do his homework but tried to sell his product as '100% compatbile' while it isn't.

      Do you have specific evidence establishing this was based on technical incompatibility vs. some kind of deliberate signature check intended to disable non-genuine replacement parts? If so please share.

    7. Re:no it's not by angel'o'sphere · · Score: 1

      Because a screen is a screen is a screen.
      There is no reason at all it should stop working.

      Anyway, in the article the OS upgrade fixed non working screens. People who can read have a strong advantage ...

      --
      Cost free eBook I read (by iBook/Kobo/Amazon/ObookO/Gutenberg etc.): "The Green Odyssey" by Philip Jose Farmer.
  35. Why do people put up with this shit? by Anonymous Coward · · Score: 0

    As a consumer YOU have all of the power in the world to register your disapproval with your wallet.

    I don't know anyone who buys Apple products who has not complained about their iPhones or iWatches literally coming unglued and falling apart. Apple is peddling mediocre quality overpriced hardware and profit from it's predictable failure by artificially raising the barrier to entry for third parties.

    Spare me the bullshit about you being powerless and only one person.

  36. Apple wants their users on short leash! by Anonymous Coward · · Score: 0

    News at 11.

    Yawn. We all know you don't buy Apple unless you're deep into BDSM (and enjoy the sub part).

    (Captcha: remind)

  37. This is why people buy Apple, not a problem by RhettLivingston · · Score: 0

    Apple's advantage in quality and update reliability comes entirely at the cost of using Apple-approved parts only. This dramatically limits necessary testing and simplifies the writing of system software. If unapproved hardware functions differently in any way from the approved hardware, count on problems because the system software is not designed with compatibility in mind. That is their advantage.

    If you want hardware flexibility, never choose Apple and don't complain about how the system doesn't seem as perfectly integrated. Other systems are solving a dramatically different problem. Comparing the problems that Apple solves with its vertically limited silo to those solved by Microsoft and Google with their much richer hardware domains is... well Apple is apples and MS and Google are oranges.

  38. Re: And Microsoft can stop supporting hardware bec by ckatko · · Score: 2, Insightful

    I had the EXACT same thing happen with a docking station that worked fine for 3+ years then an iOS update and all a sudden "this device is incompatible with your iphone and may damage the device".

    Fuckers.

  39. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 0

    You're a moron who has had the good fortune to never use a third party replacement screen for a smartphone. If you are lucky it'll just be the colour calibration that's off, much of the time the they're randomly unresponsive to touches. I'm sure there are good quality replacements and the difference might not justify the cost but, having experienced a non-authorised replacement on a Sony smartphone, I'd pay the extra to have an official, guaranteed part properly fitted.

  40. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 0

    Just watch Light Bulb Conspiracy documentary about planned obsolescence and how companies are conspiring with each other. 1 guy have filed a case against Apple because of his iPod touch malfunctioning at a certain time, a weakness which was intentionally designed by Apple so you keep on buying the latest, shiniest and the greatest. Corporate greed, nothing new.

  41. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 2, Insightful

    If the replacement part was 100% compatible it would always work (and Apple wouldn't be able to detect it). The touch id sensor being an exception since it has to be 'married' to the rest of the phone to fulfill it's intended purpose. If you were able to just replace that sensor with another one it would defeat the purpose of touch id. Replay attacks and all that.

    The fact that replacement parts failed after a software upgrade shows that they are NOT 100% compatible. It doesn't need any malicious intent to break them, it just needs a change in how the driver controls that part that the original part has no problem with (since the driver was written for it) but the replacement part can't handle.

    There is a reason why old iPhones, even if broken, still fetch good prices, they are used as a source of genuine parts.

  42. Re: And Microsoft can stop supporting hardware b by Anonymous Coward · · Score: 3, Insightful

    If it were exactly the same, then there wouldn't be any problems.

    The fact that there are problems shows that it's not the same hardware.

  43. My phone was having this issue by greebowarrior · · Score: 1

    I broke the screen on my 6s a while back. After having it replaced, I would get this exact issue happen every once in a while. I assumed that it was the phone slowly dying or something.

    What's strange is that I had my screen replaced at an actual Apple Store. So, either their ability to target devices is flawed, or their stores had been using non-genuine parts for official repairs

    1. Re:My phone was having this issue by jwymanm · · Score: 1

      Same here. My gf had hers replaced at an Apple store and it behaved exactly the same. This isn't just 3rd party unless the apple store used non genuine parts also. This is more likely PR spin/control.

  44. In today's world of liability and reputation by Anonymous Coward · · Score: 1

    Just imagine the shit storm they'd get if suddenly a bunch of phones repaired with 3rd party batteries started to explode. Or if replaced home buttons (the finger print scanner) caused a security breach that exposes Apple Pay? Then there are contractual requirements with third party content providers around DRM chains which could be compromised by third party parts (yes, I know most on /. are anti-drm, but it's still a business constraint for Apple).

    There are some very legitimate concerns in today's environment that make locking down hardware and restricting who can repair devices a prudent choice. One bad part in enough phones could both open Apple up to expensive litigation and completely destroy the reputation of iPhones.

    As for the examples given in the synopsis, it's very conceivable that software (especially kernel drivers) could inadvertently break third party replacements. Not by them inserting code to disable such things, but by them not fully meeting specs. It's hyperbole to claim that they're doing this on purpose.

    1. Re:In today's world of liability and reputation by spire3661 · · Score: 1

      Fuck off Chicken Little. Dont excuse this shit with 'things might happen'. Cars have had aftermarket parts for over a hundred years. Its enshrined in law that aftermarket car parts (built to spec) cannot void your warranty.

      --
      Good-bye
  45. Re: Well, duh... by cyber-vandal · · Score: 1

    Turning off smart punctuation in the keyboard settings fixed it for me.

  46. Meh, this is what Apple has always done by Anonymous Coward · · Score: 0

    I don't like the haters who keep complaining about Apple's self serving business model. If you do not like it, buy something other then a Apple product.
    As long as Apple can be as successful as Apple has been doing exactly this. Why would they quit?

  47. Deja vu? by Ebsolas · · Score: 1

    Is anyone else getting a feeling of "I've read this article before"? I'm not trying to be funny or anything but it really feels like this has shown up on Slashdot before.

  48. no, it's politics by Anonymous Coward · · Score: 0

    Apple just try to be perceived as "nice and consumer friendly" to thwart the right-to-repair laws. It's a red herring! We wouldn't have those problems when Apple would sell genuine spare parts to independent repair shops. But they prefer the rip-off-o-service with quality control for maximum control and profit as any other large corporation. Watch Louis Rossmann on YouTube and you'll understand.

  49. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 0

    I bought an iPhone 6s a couple of years ago. It was my first, and will be my last apple purchase, and I will not be updating iOS on it any longer.

  50. Re: And Microsoft can stop supporting hardware bec by lwmv · · Score: 1

    And apple didn't give you the right to take your own risk.

  51. any reason really by Anonymous Coward · · Score: 0

    Forget parts they could brick you for any damn reason they want. This is a HUGE security flaw giving some corporate entity a loaded gun.

  52. Apple's forced update locked my phone by Anonymous Coward · · Score: 0

    so I wake up with my iPhone updated and now requires a full login, which doesn't go well because the password isn't accepted, it's been 24 hours now, a full fing day wasted trying to get my account reactivated so I can use my phone .... never again will I buy an iphone

  53. Re: And Microsoft can stop supporting hardware be by mr100percent · · Score: 1

    Thatâ(TM)s a conspiracy theory. Apple doesnâ(TM)t design their devices to stop working, and not only do benchmarks prove this but Apple engineers promised they would resign if ever asked to do that by apple.

  54. Skewed headline by mr100percent · · Score: 1

    Thatâ(TM)s a very skewed way to look at it.

    Apple has to look out for security for users. The TouchID sensor is tied to the Secure Enclave, replacing it will cause the phone to detect it and fail to work. Thatâ(TM)s an important security feature; otherwise anyone could swap the TouchID sensor and log into any phone with their existing fingerprints. And Apple explained this back during the iPhone 5S; since they have to be resynced it means Apple canâ(TM)t support third party parts for the secure portions of hardware. Itâ(TM)s not a plot to scam more money from you, since a pretty small user base ever needs to replace TouchID sensors etc. The FaceID sensors will be the same as they have a unique key that seeds the faces to prevent forgery and replay attacks.

  55. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 0

    False analogy. Microsoft has never in its history pushed out code to intentionally prevent you from using so called counterfeit hardware. Hardware ceases being supported in updates because the hardware vendors stopped updating their drivers to be compatible with the latest version of Windows. You can roll back the updates and use the hardware as it was and disable future updates using Group policy settings.

  56. Re: And Microsoft can stop supporting hardware be by TRRosen · · Score: 1

    yeah... Magnuson-Moss does not do what you think it does. Apple can very definity void your warranty for using low quality parts.

  57. Guess What? by TRRosen · · Score: 1

    All you whiners should realize that open source software doesn't support ALL hardware either. Hardware interaction is far more complex than you think.

  58. Buy parts from us or we'll brick you by biggaijin · · Score: 1

    Apple continues to force customers to buy their hardware and service by punishing customers who go to third-party repair services or put third-party components on their phones because the standard ones have broken. This is the same crap AT&T tried to pull before the local phone network was deregulated, remember? All those "non-standard" phones would damage the network and therefore couldn't be allowed. But even AT&T did not destroy the third-party equipment that was installed. And how did that all work out for AT&T? Apple has always insisted on total control of hardware and software in the equipment they sell, and thereby total control of their customers.

  59. Re: And Microsoft can stop supporting hardware be by JohnFen · · Score: 1

    Apple engineers promised they would resign if ever asked to do that by apple.

    That's meaningless. They can always hire more subservient engineers.

  60. And IBM's plug anti-trust by os2fan · · Score: 1

    It would seem that the IBM plug-issue as a method of regulating third-party trade might rear its ugly head here. The purpose of some of Apple's 'innovations' are not new ideas, but to prevent an aftermarket of things.

    --
    OS/2 - because choice is a terrible thing to waste.
  61. Or... think of it from their side before flamebait by MadCow42 · · Score: 1

    Why assume the worst?

    Consider:

    - Apple makes device
    - 3rd party replaces part with something that works
    - Apple makes changes to software to add features/fix bugs/etc.
    - New changes use previously-unused function or uses something in a new way... but this is verified with Apple's device
    - 3rd party part only supports 90% of the actual features of the Apple part... which was previously "good enough" but no longer is.
    - Update breaks phones with non-Apple parts

    As a hardware/software developer I can EASILY see how this happens. 3rd party parts are NOT exact copies. They're reverse-engineered to simulate the same functionality... but they can't test/develop for functionality that isn't yet in use. They may work now, but may not always work. This is ABSOLUTELY a valid reason that Apple doesn't support 3rd part parts. The fact that they "fixed" it for these 3rd-party screens is actually pretty uncharacteristic of them - they didn't have to.

    That's assuming you believe they didn't break them on purpose in the first place.

    --
    I used to have a sig, but I set it free and it never came back.
  62. Re:And Microsoft can stop supporting hardware beca by gumbright · · Score: 1

    Indeed. This is bullshit. They put out an update to fix it which they really didn't need to do. And why is Apple a special case where you think they should be responsible for third party part? If your garage uses a third party part in your car and it causes a problem, do you blame the car maker? I just had this, bad caliper. Didn't think to blame Honda.

  63. Re: And Microsoft can stop supporting hardware be by Anonymous Coward · · Score: 0

    It's only meaningless if, for some reason, the quitting engineers are unable to speak out about why they all quit.

  64. Re:we need right to repair with no authorized repa by Anonymous Coward · · Score: 1

    We need right to repair with no authorized shop / tech only repair tools and restore software.

    agreed, some form of this is necessary, especially for simple things like battery replacement.

    This only company that I will not name at this time just has update files but not the full SD images for embedded systems and no they are not wired up to be able to boot from USB you can put the update file on USB sticks and update.

    I lost you at this point in your rant, sorry. There's too much context from whatever you went through that's missing, and that I'd rather not hear about anyway.

    It sounds similar to the Apple news cycle, though:

      - A reasonable-seeming request would be, "don't break repaired phones with updates. If it worked after repair, it should keep working."

      - The current way to implement this request is with software integration testing. For example, Android shops have rooms full of hundreds of different Android phones wired up over USB to automated build hosts. They can test an app or a "Google Play Services" update on all the devices quickly. Apple surely already does this with different variants of iPhones---for example, different minor steppings, or different versions if they have, for example, two battery suppliers. It's common for phones of the same model not to contain precisely identical parts over time which is why you hear of only certain serial number ranges being recalled. Apple would have to expand this testing room with partial combinatoral expansion of all possible repair parts, without any authority to limit the diversity or quality of the parts, or deny future contracts to disappointing parts vendors.

    so the request is, on a closer look, definitely not reasonable. Right-to-repair and the software maintenance contract for "n years of OS updates" that you get when you buy an iPhone are in conflict.

    However you should at least get the right-to-repair if you accept the possibility the phone will break on update. You could possibly take the demand further, no "intentional" bricking of repaired phones, backed up by legal discovery and class action.

    You could also demand right-to-downgrade-software, but I think this is a bad idea because:

      - security. It's a step backwards we can't afford at this stage in computing's history, and this is more important than right-to-repair.

      - it's a rabbit hole because it's not really just software maintenance you're getting for the software maintenance period. It's guaranteed compatibility with Apple's cloud services. Everything "phones home" now, so if it's not updated it won't necessarily work with the cloud servers any more. The same impossible testing meshes would be needed to make, for example, Apple's "push services" keep working with old iOS versions as Apple updates the push services servers.

  65. Starting to do that now (RDM). Why 5 pin cable by raymorris · · Score: 1

    The parent meant "replies". He's asking about having a stage lighting fixture report back when it has finished moving to the position.

    DMX equipment is starting to implement that now. It's an enhancement to DMX called Remote Device Management. It's backward compatible with older DMX fixtures, but not older splitters. RDM allows two kinds of communication from fixtures to the controller. First, discovery. Rather than programming in all of your fixtures, your controller can query "which fixtures are available?" and automatically load the profiles for those models of fixture. Secondly, the controller can send a data request to the fixture and the fixture can respond. So "are you done moving to the new position yet?", "Yes I am.". Fixtures can't initiate communication of their own accord because there is only one data line, and the controller is sending on that line until it relinquishes the line to a fixture.

  66. Re: And Microsoft can stop supporting hardware bec by e432776 · · Score: 1

    Its easy to understand the anger and frustration this causes, especially when something works for some time and then ceases to function; we suspect for commercial reasons. But it may not be (just?) for commercial reasons.

    Apple tightly regulates the market around their widgets- that has been the case for a very long time. They really want you to only use their HW and SW with their products, and would claim that this leads to a consistent and improved experience. There are examples where we can see negative effects of allowing any and all accessories to be produced cheaply- here is a recent one.

    It may not be so black and white.

  67. Continued due to filter by raymorris · · Score: 1

    Originally, the protocol was designed to be able to have fixtures talk back to the controller, without a request from the controller first. That's why the standard specifies a five-pin connector - one pair for data from the controller, one pair for data back from fixtures, and a ground. The exact protocol for fixture-to-controller communication wasn't established, but the standard said there should be a pair of wires for that, so that a later version could define the specifics.

    Unfortunately people didn't follow the protocol specification. American manufacturers use a three-pin connectors, the same connectors as audio cables. European manufacturers used the other pair of wires for all sorts of different things.

    The other reason the protocol required a five-pin connector was to avoid exactly what the American manufacturers did - having the DMX connector match the audio connector. That makes it very easy, when quickly running dozens of cables before a show, to accidentally connect an audio device to the lighting network or vice-versa. When a DMX fixture is attached to a mic cable with 48V phantom power for the mic, it can destroy the fixture. The DMX chip is designed to accept up to 12 volts, not the 48 volts that some microphones take. Conversely, accidentally connecting a lighting console to a passive microphone can ruin the mic. Mics are designed to output millivolts at 2Khz sine wave, they aren't designed to be fed 12V at 250Khz square wave. If manufacturers followed the standard, it wouldn't be possible to connect DMX and microphones together, because they are supposed to have different connectors.

    Similarly, using microphone cable rather than DMX cable is a common cause of unreliable DMX control. Mic cables are designed to Max out at 2Khz and can have significant capacitance. DMX operates at 250Khz and needs cables with acceptably low capacitance.

    Ignore the following. The Slashdot lameness filter is tripping on this post because it I used the same words multiple times. Based on gzip, it looks for repetition. Repeated characters, words, or phrases compress well and could indicate a silly post such as ascii arts with lots of spaces. To get around this stupidness I have to add random words to the post which will reduce how well it compresses.

  68. Re: And Microsoft can stop supporting hardware bec by Anonymous Coward · · Score: 0

    The problem is...these parts were working fine until Apple pushed out an update.

    It's like you installing a 3rd party muffler, it works for 4 years, the cars firmware gets updated, the muffler stops working.

  69. Re: we need right to repair with no authorized rep by Anonymous Coward · · Score: 0

    Your blind faith in apple doesn't change the law.

  70. Re: And Microsoft can stop supporting hardware be by lucm · · Score: 1

    You're a moron

    I'll let that one slide because based on the way you spell things like "colour" or "authorised", I suspect that you live in some unfortunate part of the world. Maybe even Europe. The fact that you bought a Sony smartphone also points out to a difficult upbringing.

    Good luck to you, Tiny Tim.

    --
    lucm, indeed.
  71. how do you know apple did it deliberately by Anonymous Coward · · Score: 0

    A bad programming might have hard coded some data which would make touch functionality work only when genuine apple parts are present. After getting complaints from people, apple engineers fixed that and gave out patch. This happens all the time with every software/hardware. If apple refused to fix even when large number of people were affected, you can then blame apple.

    In 2015, google OTA bricked many Nexus 5 and its response was to tell users to contact LG despite the fact that the phone is google branded and sold on google website as google phone. Oh, this didn't even have 3rd party parts.

  72. Thanks. by Monster_user · · Score: 1

    Thanks.

    I'm not anti-Apple, but I'm not a fanboy either.

    I've had a Mac, a PowerPC 7200/75 running System 7, and then OS 8.0. I've also had a graphite G4 tower running OSX. Every smart phone I've ever had has been an iPhone, currently on the 7.

    I've also recently purchased a Surface Pro 4, a line of product notorious for not being repairable due to being glued together.

    However, I am also a tinkerer. I've built PCs, and upgraded PCs. I write some primitive code, and modify scripts and source code when necessary. Even with Windows 10 forcing upgrades down the pipe, there are ways to mitigate the damage, or revert changes that break a device as thoroughly as the iPhone issue. System Restore for one, external/alternative input devices for another.

    The Apple approach with the iPhone is really anti-American, and anti-Capitalistic. Its not even individualistic, because it is disempowering the individual, to empower the corporation. I can see it being somebody's dream of the only support being first party support. Unfortunately, the economy is neither flat nor linear. The economy is rather dynamic, and fluid, and adaptive. Which means it is best served by having more control at the consumer's end regarding repair options, not the manufacturer's end. Not unless Apple's dominance is superceeded by thousands of smaller more locally tailored operations, which wouldn't be able to compete on price due to the efficiencies of manufacturing in larger scales.

  73. Not seeing the problem here... by Anonymous Coward · · Score: 0

    If the parts were identical, the software wouldnâ(TM)t differentiate.

    This has happened for years in other fields. Eg, my old SEAT car wouldnâ(TM)t accept an ABS pump from a VW Polo that was completely the same in all practical ways - apparently. While I had the VAGcom plugged in I noticed the factory Number was different between the two parts and that was identifying the VW part as not SEAT. So, I flashed the part number and it instantly worked.

    This is completely the same, non standard parts identified by software and blocked. Big deal. Use the right parts.

  74. 2010's = Companies becoming Consumer-hostile by Anonymous Coward · · Score: 0

    simple as that. All companies spy on you with no choice. all companies fuck you over.

    Example - Bought Office 2016 which needs a horrible "Microsoft Account" for no reason at all. Created one, redeemed Office. Microsoft shuts off account and holds the software I paid money for hostage. No reasonable way to get it back. I'm out $199. going to file in small claims.

    All Data/computing companies are turning evil and user-hostile.

  75. Thinking about apple by kerembaharlar · · Score: 1

    I think this website should help us: https://www.dunya.com/sirketle...