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Apple Limits Lengthy iPhone X Testing for Most Reviewers (wsj.com)

Tripp Mickle, reporting for the Wall Street Journal: Apple departed from its traditional preview strategy for what it bills as its most important new iPhone in years, prioritizing early access to the iPhone X for YouTube personalities and celebrities over most technology columnists who traditionally review its new products. Apple provided the iPhone X to a small number of traditional testers for about a week, while limiting most others, The Wall Street Journal included, to a single day with the device before reviews could be published (alternative source). About a half-dozen personalities on Alphabet's YouTube video service were granted time with the device before its release. The change in strategy meant the iPhone X, which hits stores Friday, got less testing than most of its predecessors before reviews could be published. Crash reviewers largely echoed those sentiments, adding the caveat that they could discover issues after they spend more time with the device. Most pledged full reviews for later in the week. The review strategy is "unusual," said Jan Dawson, an analyst with Jackdaw Research. "It's possible Apple wanted some reviews out early and those would be the more enthusiastic ones." He said YouTube reviewers tend to be more positive when given early access to devices, and that most reviews aren't overly negative. "Unless Apple felt like there would be some bad elements in the reviews, why would you hold back?" Mr. Dawson asked. "Why would you be selective about who gets it first?"

74 of 140 comments (clear)

  1. Compromising their review process by mysidia · · Score: 4, Insightful

    A quality review should be based on a period of real-world use of the product.
    Basically sounds like they're using their position to limit the scope of reviews that might otherwise have been more detailed.

    My suggestion would be that honest journalists would withhold their review until they got a decent amount of mileage out of the product;
    Only problem is sometimes the public listens to the FIRST source to write an article to make their decision rather than the better-researched,
    and a lot of people quite frankly don't even bother with reviews because it's Apple, they'll be in line the first day it's available....

    1. Re:Compromising their review process by Anonymous Coward · · Score: 1

      A quality review should be based on a period of real-world use of the product.
      Basically sounds like they're using their position to limit the scope of reviews that might otherwise have been more detailed.

      Yep. Early reviews are confirming that Face ID is AWFUL, taking several seconds to unlock the phone, and that the loss of the Home button is even more infuriating than you might expect, as accidentally triggering the home screen is now common.

      You know how movies that know they're going to bomb pull the same review shenanigans? Same thing.

      The iPhone X is a turd and Apple knows it.

    2. Re:Compromising their review process by thegarbz · · Score: 1

      That's basically saying you're compromising a sieve's ability to hold water by drilling an additional hole in it.

      There are very few quality product reviews left that don't go out and hand the product back to Apple all sticky while breathing heavily and saying "it was amazing". iFixit's reviews are good but those are limited to a specific aspect of the product.

      Consumer reports... well they set their reputation on fire ages ago and poured gasoline over it this year just to make sure.

      By far the most reviews of anything seem to focus almost entirely of what the review likes about a product, and providing the likes are high enough they gloss over the things that make a product frustrating to use.

  2. Consume, consume, consume!!! by nwaack · · Score: 4, Insightful

    What's that you say? Spend $1000 on a phone based purely on a name with basically no real reviews to go on? Sure!!! -SMH

    1. Re:Consume, consume, consume!!! by ShanghaiBill · · Score: 2

      Spend $1000 on a phone based purely on a name with basically no real reviews to go on?

      I am married to one of these people. She wants an iPhone X for Christmas, despite knowing nothing about it, other than that it is the "new thing from Apple", and that she wants it before any of her friends have it. I already pre-ordered.

    2. Re:Consume, consume, consume!!! by WankerWeasel · · Score: 1

      Generally the majority of reviews come out the Thursday before the release. This has been the case in past reviews and releases. This was simply a little light demo for some YouTube folks. It's no different than when they allowed media members a quick hands-on after the Keynote.

    3. Re:Consume, consume, consume!!! by dreamchaser · · Score: 1

      That's your fault for not telling her it would be financially irresponsible.

    4. Re:Consume, consume, consume!!! by jez9999 · · Score: 4, Funny

      The sex had better be worth it to keep feeding that narcissism.

    5. Re:Consume, consume, consume!!! by Anonymous Coward · · Score: 1

      Sounds like she's got you by the balls. Good luck man! She will clean you out of half your net worth soon enough

    6. Re:Consume, consume, consume!!! by Anonymous Coward · · Score: 1

      Spend $1000 on a phone based purely on a name with basically no real reviews to go on?

      I am married to one of these people. She wants an iPhone X for Christmas, despite knowing nothing about it, other than that it is the "new thing from Apple", and that she wants it before any of her friends have it. I already pre-ordered.

      It's not the blind worship of shiny new Apple thing that's hard to grasp here. That's actually very common. It's the fact that Apple marketing triggered a 12-year old mentality with that "wants it before any of her friends have it" shit.

    7. Re:Consume, consume, consume!!! by swb · · Score: 2

      To be honest, it's really only average, but knowing that her husband just bought her a new iPhone makes it better in a schadenfreude kind of way.

    8. Re:Consume, consume, consume!!! by Bing+Tsher+E · · Score: 1

      It's probably no more of a loss than going to a jewelry store and buying her a diamond at full retail. If you've got it and it makes her happy, spend it.

    9. Re:Consume, consume, consume!!! by dinfinity · · Score: 1

      You should buy her a Macbook Wheel! She is the perfect consumer for it.

    10. Re:Consume, consume, consume!!! by rat_herder · · Score: 2

      At this point, why not? Their track record seems incredible. Unlike the pixel brand, whoops. New name next year?

    11. Re:Consume, consume, consume!!! by ShanghaiBill · · Score: 2

      She will clean you out of half your net worth soon enough

      Perhaps. But she is a well-paid Silicon Valley engineer, and she makes more than I do. So if she only gets half I will still be ahead. She makes enough to pay for the iPhone X with two days' salary.

      I would rather buy her a new phone than have a non-nerd wife who wanted something even more pretentious, like jewelry. Her favorite earrings are made from the silicon die of her first IC design. I had the earrings made for less than $100.

    12. Re:Consume, consume, consume!!! by datavirtue · · Score: 1

      BestBuy was snagging $1100 and got busted on it.

      --
      I object to power without constructive purpose. --Spock
    13. Re:Consume, consume, consume!!! by datavirtue · · Score: 1

      What friend cares which phone you have these days? What a fucking bore.

      --
      I object to power without constructive purpose. --Spock
    14. Re:Consume, consume, consume!!! by datavirtue · · Score: 1

      The JEWlery is somewhat of an asset that can be resold in ten years. (Sorry, being slashdot I couldn't resist.)

      --
      I object to power without constructive purpose. --Spock
    15. Re:Consume, consume, consume!!! by fox171171 · · Score: 1

      The JEWlery is somewhat of an asset that can be resold in ten years. (Sorry, being slashdot I couldn't resist.)

      Not a good investment either. Diamonds in particular have very poor resale value. They aren't particularly rare. https://www.theatlantic.com/ma...

    16. Re: Consume, consume, consume!!! by blindseer · · Score: 2

      She wants a new iPhone, knows nothing about it, but is a Silicon Valley engineer?

      You apparently haven't met many engineers. I have. Engineers got where they are by expending a lot of mental energy on a narrow band of knowledge. I've met a lot of electrical and computer engineers that cannot be bothered to learn what I would consider very basic things on how the computers they use every day actually work. Many of these "power users" will have very powerful Linux workstations on their desk but when they go home to surf the web they'll do it on a ten year old Windows computer, an iPad, or avoid computers and simply open a beer and watch football on TV.

      What I do means I have to live part of my life in the world of engineers and part in the IT world. I will find myself baffled at the ignorance of an engineer about the computers they use everyday, and at the ignorance of IT staff on how the computers they support work, only to snap out of it and realize that they don't know this stuff because they don't have to.

      Engineers will buy into the brand recognition like anyone else. This might be cell phones, cars, sportball teams, clothes, or whatever else they think might matter with their friends.

      --
      I am armed because I am free. I am free because I am armed.
    17. Re:Consume, consume, consume!!! by iampiti · · Score: 1

      Is it me or are the majority of people who need to have the latest iPhone now! women?
      They don't care whether it has any improvements or if it's actually better than anything from other companies they just want the cool thing from the cool company

  3. It's not a phone by Anonymous Coward · · Score: 1

    It's a $1000 emoji machine.

    I weep for the future of our society.

    1. Re:It's not a phone by youngone · · Score: 1

      The cheapest iPhone X costs 1799 of my local dollars.
      If that sounds like a lot of money, that's because it is.

  4. Here's why... by bogaboga · · Score: 1

    "Unless Apple felt like there would be some bad elements in the reviews, why would you hold back?" Mr. Dawson asked. "Why would you be selective about who gets it first?"

    Because, they would be reviewing the device "incorrectly" or "wrong."

    Remember when some late Senior Apple executive stated that some iPhone users were holding those devices wrong?

  5. What iPhone X on YouTube? by Anonymous+Cashews · · Score: 1, Funny

    I'm too busy watching Star Wars speeders in NYC to bother watching tech reviews. I've only seen it 30+ times so far today.

    1. Re:What iPhone X on YouTube? by darth+dickinson · · Score: 1

      Star Trek is cool.

    2. Re:What iPhone X on YouTube? by Bing+Tsher+E · · Score: 2

      I was so disappointed with what they did to Jabba the Hut in The Wrath of Khan. I couldn't even watch the whole episode.

  6. "Why be selective about who gets it first"? by nuckfuts · · Score: 3, Informative

    Maybe because they're not idiots and want to control their image / marketing.

    1. Re:"Why be selective about who gets it first"? by geekmux · · Score: 1

      Maybe because they're not idiots and want to control their image / marketing.

      What's to control when you're selling product to rabid sheep who flock to stores by the millions, demanding to get fleeced by a $1000 toy?

      As if a mere shitty review is gonna change their fucking mind...

    2. Re:"Why be selective about who gets it first"? by nuckfuts · · Score: 1

      If their customers are sheep, who do you think does the herding?

    3. Re:"Why be selective about who gets it first"? by Shogun37 · · Score: 1

      I love how you said "mind", like it meant something.

    4. Re:"Why be selective about who gets it first"? by rat_herder · · Score: 1

      You sound angry. Have you noticed the same feelings about other people that are smarter than you?

    5. Re:"Why be selective about who gets it first"? by geekmux · · Score: 1

      You sound angry. Have you noticed the same feelings about other people that are smarter than you?

      This is rather comical when discussing an electronic device that manufacturers were forced to idiot-proof in order to simply meet demand.

      The void of intelligence and common sense in society today is now large enough to warrant awards of Darwinian magnitude. I suppose this inexplicable devolution is often found to be frustrating to people smarter than you.

    6. Re:"Why be selective about who gets it first"? by rat_herder · · Score: 1

      More angry gibberish, you aren't 'discussing' anything. You could have just said 'yes'

    7. Re:"Why be selective about who gets it first"? by jareth-0205 · · Score: 1

      You sound angry.

      Have you looked through your own post history..?

    8. Re:"Why be selective about who gets it first"? by geekmux · · Score: 1

      More angry gibberish, you aren't 'discussing' anything. You could have just said 'yes'

      Thank you for clarifying your value-add here, as well as confirming the void.

      Have a nice day.

    9. Re:"Why be selective about who gets it first"? by rat_herder · · Score: 1

      Should I? It sounds like you have. That's frankly a bit creepy.

    10. Re:"Why be selective about who gets it first"? by rat_herder · · Score: 1

      Cool. I confirmed what now? Thanks I'll try.

  7. I gotcher review right here... by hyades1 · · Score: 1

    If you're stupid enough to fork out a grand on a phone that's only been reviewed by ass-kissers because you just can't stand to wait a little while, you have zero right to complain if the phone isn't everything you wanted.

    How long would it take reviewers with a track record you trust to give the device a good workout? That is the minimum time you should wait, unless you're a rich fanboi developing spending habits that will probably turn you into a poor fanboi sooner or later.

    --
    I've calculated my velocity with such exquisite precision that I have no idea where I am.
  8. Tripp Mickle by turkeydance · · Score: 1

    Dick Trickle's cousin?

  9. No shit? by farble1670 · · Score: 1

    said Jan Dawson, an analyst with Jackdaw Research. "It's possible Apple wanted some reviews out early and those would be the more enthusiastic ones."

    No shit? I can't believe what people get paid for sometimes.

    1. Re:No shit? by Trax3001BBS · · Score: 1

      Just hope their testers daughters or sons happen to see it. They do it for free and you can see what happens, https://www.youtube.com/watch?...

    2. Re:No shit? by datavirtue · · Score: 1

      Ugh....I thought she was going to get naked but she just ended up crying.

      --
      I object to power without constructive purpose. --Spock
  10. Apple is currently just maintaining the illusion by gweihir · · Score: 4, Insightful

    The illusion of them being innovative and having the best product. In actual reality, that has stopped a while ago or was never true in the first place, depending on the specific aspects. So they now lean heavily on the "cult" aspect of their marketing. It seems to work, this time again, because people are irrational and there are enough that will fall for the illusion. Of course, if Apple continues to not deliver anything but the illusion, eventually the whole house of cards will come crashing down.

    Now, don't get me wrong. I have absolutely no problem with people that buy an iPhone in order to feel better about themselves. It is their money and if they do feel better about themselves as a result of how they spent that money, then that is money well spent. The problem I have is that the current strategy makes Apple less and less viable as an alternative and may even kill Apple as a company in the longer term. An Android mono-culture would be very bad for everybody though and that is why I think that Apple urgently needs to get back to making good technology and actually being innovative, instead of just doing excellent marketing.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  11. Re:Earned Credit by Bing+Tsher+E · · Score: 2, Insightful

    The sad thing is when it seems like Apple is cashing in on that goodwill, rather than building on it. We shall see.

  12. Confused are you by SuperKendall · · Score: 1, Informative

    So thin, it'll probably bend if you accidentally have it in your pocket

    Nope, thicker than the plus models, and the glass back means you won't be bending it any time soon.

    (but!) it can be replaced with a bulky adapter

    Or you can just use the included headphones or any wireless headphones with no adaptor... apparently it wasn't much of an issue for those hundreds of millions buying an iPhone 7, right?

    And just look at that edge-to-edge display with the courageous notch left out for the speaker.

    The speakers are not in the top bar, that is basically an entire Kinect, which no other phone has anything like... since it fits where the status bar goes on every other phone why the freakout? In fact I would think Slashdot of all place would welcome the notch, because it pushed out carrier branding from the status bar to eliminate subtle advertising you see every day...

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  13. Re:Timmah was quakin' in his boots by Shogun37 · · Score: 1

    Butthurt Apple fanboi detected! Needs moar salt!

  14. The only review that matters by Cochonou · · Score: 2

    The iPhone X, will it blend ?

    1. Re:The only review that matters by Lothsahn · · Score: 1

      I can only have it for one day? Not a problem!

      "iPhone X dust. Don't breathe this!"

      --
      -=Lothsahn=-
    2. Re:The only review that matters by datavirtue · · Score: 1

      They made so much money from people cracking the screen that they could not resist cladding the back in glass as well. I went without a case on my S8+ for a week and smashed the glass back. Previous Samsung models hit the concrete many many times without even a scratch--no case.

      --
      I object to power without constructive purpose. --Spock
  15. Re:Timmah was quakin' in his boots by LinuxIsGarbage · · Score: 1

    Hmm. The first Youtube review I saw of the iPhone X had someone fired right away.

  16. Re:Apple is currently just maintaining the illusio by rat_herder · · Score: 1

    Just FYI, you actually wrote all that in a public forum. On the internet. Forever. Good job.

  17. Top ten requirements for a $1k smartphone by nehumanuscrede · · Score: 2

    1) I have root access and can remove all the bloat / spyware that comes pre-installed from the carrier
    2) I can move between carriers
    3) It has a removable battery
    4) The camera / microphone have dedicated hardware switches that enable / disable them
    5) It is somewhat waterproof ( Don't need to dive with it, but some rain protection is nice )
    6) It has a standardized connector ( USB-C ) and a GD headphone jack
    7) The call quality / reliability is on par with a landline
    8) It isn't so damn big that it comes with optional leather straps so you can use it as a shield
    9) A fast and unthrottled data plan, similar to my standard home internet plan
    10) Moving music, photos, video ( or any files ) does not require I-Tunes. Just plug in with USB cable and go.

    *Extra bonus if it doesn't come saddled with a contract and / or ludicrous costs for their overpriced phone / data plans.

    Meet this fairy tale list of requirements and I might consider one of your shiny gadgets.

    Maybe

    1. Re:Top ten requirements for a $1k smartphone by rat_herder · · Score: 1

      Many smart phones and mobile plans meet quite a few of your frankly odd criteria. Apples phones certainly would, Including number 10, which has not been an issue for quite a few years now... Unfortunately for you there are no decent smartphones out there that will meet all of them. Number 4 would be nice but won't happen. I'm pretty sure there would be cases out there that could achieve this.

    2. Re:Top ten requirements for a $1k smartphone by thegarbz · · Score: 1

      1) I have root access

      I got to number 1 on the list and straight away you demonstrated to every marketing person that you are an odd case, not at all even remotely representative of their customer base and that your desires will be completely ignored going forward.

    3. Re:Top ten requirements for a $1k smartphone by Jaegs · · Score: 1

      If those are your requirements, boy do I have a car for you:

      https://vignette.wikia.nocooki...

      Seriously, though, some of these things are seemingly mutually exclusive:

      3) It has a removable battery
      4) The camera / microphone have dedicated hardware switches that enable / disable them
      6) It has a standardized connector ( USB-C ) and a GD headphone jack

      vs.

      5) It is somewhat waterproof ( Don't need to dive with it, but some rain protection is nice )

      These things are really hard to do and keep to this requirement:

      8) It isn't so damn big that it comes with optional leather straps so you can use it as a shield

      Regarding #1, that's the nice thing about an iPhone: I've never had any crapware installed by my carrier. It's one of the reasons that my primary phone is an iPhone, as Verizon loves to bloat it's Android phones. As for #2, just buy an unlocked phone, of any variety, and you will not have this problem.

      As for #10, I really dislike iTunes, but still use it; however, there are alternatives, such as MediaMonkey.

  18. Re:Timmah was quakin' in his boots by datavirtue · · Score: 1

    All review blogs and videos are paid for by manufacturers in one way or other. By providing early access they let the YouTuber make serious money off views/ads. People have to play nice to get early access the next time. Totally rigged. Guess it works.

    --
    I object to power without constructive purpose. --Spock
  19. Re:Earned Credit by datavirtue · · Score: 1

    Yeah. No hiccups allowed for a god damned $1000 FaceBook machine.

    --
    I object to power without constructive purpose. --Spock
  20. It costs 20,000 Mexican pesos, so what? by Brannon · · Score: 1

    That's just how currency works.

  21. We're only allowed to spend money by Brannon · · Score: 1

    on items blessed by the smug /. technorati. Didn't you know? I'm going to go order my platinum neckbeard trimmer now.

  22. Re:Apple is currently just maintaining the illusio by gweihir · · Score: 1

    And only pseudonymously in addition. Your point?

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  23. Re:Apple is currently just maintaining the illusio by rat_herder · · Score: 1

    That was my point. The argument you posit was so devoid of anything factual or original it could have been knocked out by a team of poorly trained monkeys. Yet you attached your actual name to it. Embarrassingly i'd guess it more likely a human who hasn't yet reached intellectual adolescence but counter intuitively somehow mastered the ability to document his or her 'opinions' with reasonable clarity.

  24. Re:Apple is currently just maintaining the illusio by gweihir · · Score: 1

    You are funny, but obviously utterly disconnected from reality. A typical state for a cult-member, sadly. Well, have fun in your echo chamber while it last.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  25. Re:Apple is currently just maintaining the illusio by rat_herder · · Score: 1

    Not a reasonable assessment? I'm not in any cult i'm aware of.

  26. Re:Apple is currently just maintaining the illusio by samwichse · · Score: 1

    The illusion of them being innovative and having the best product. In actual reality, that has stopped a while ago or was never true in the first place, depending on the specific aspects. So they now lean heavily on the "cult" aspect of their marketing. It seems to work, this time again, because people are irrational and there are enough that will fall for the illusion. Of course, if Apple continues to not deliver anything but the illusion, eventually the whole house of cards will come crashing down.

    Check mate.

  27. Consistent with past behaviour by Gonoff · · Score: 1

    Very few people buy a new iThing based on thought and analtysis of information. (That can be said of Android devices to some extent too.)

    Getting advice from other uninformed Apple enthusiasts has always accounted for a high proportiion of iPhone sales. The problem is that Apples market % is dropping. For years now, they have been protected by the fact that the market is growing so their sales numbers go up.

    They know that this cannot continue for ever so they may be looking to reinvigorate the advertising channel that has served them so well in the past.

    --
    I'll see your Constitution and raise you a Queen.
  28. Re:Earned Credit by SuperKendall · · Score: 1, Troll

    5-6 week shipping delays for an iPhoneX disagree with you.

    Even if they are supply constrained (which they are), that is still a LOT of people taking Apple's word for what the iPhone X will do.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  29. Re:Apple is currently just maintaining the illusio by rat_herder · · Score: 1

    haha, yep checked it out. Not in a cult, confirmed.

  30. Huh? by garote · · Score: 2

    You want a removable battery because ... why?

    Battery-pack cases, and spare waterproof battery-pack chargers, are rampant. You're afraid the battery will "wear out" before your phone does?

    Well, a USB-C port was first placed on a smartphone only two years ago. Your desired connector standard is so new that any phone you bought supporting it has not had a proper chance to "wear out" its battery, and half of those phones are still under warranty.

    And yet, this port standard is a deal breaker for you now that it's around?

    Perhaps you need to admit that you are just as susceptible to the fast pace of innovation in the smartphone world as all the other people you scoff at. Perhaps those people you think are acting based on "marketing" have their own list of must-have features that is just as arbitrary as your own.

  31. Here we go again. by garote · · Score: 1

    Some people say Apple is successful only because of their fashionable marketing. You know what's fashionable marketing -- what never gets old? Loudly declaring that Apple is finally on the decline, or has been for years despite absolutely sky-high profits. And letting the ad impressions and the comments roll in, because hey, maybe THIS time, maybe we'll be right. And maybe THIS time congress will repeal Obamacare. And maybe THIS time, when we toss the poodle out the window, it'll fly.

    1. Re:Here we go again. by gweihir · · Score: 1

      You should cut back on the drugs.

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  32. Re:Apple is currently just maintaining the illusio by gweihir · · Score: 1

    Well, you obviously were an easy victim.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  33. that is... by sad_ · · Score: 1

    ... because the phone is nothing special.
    ofcourse it is well designed and shiny and very bling and it will probably 'wow' you for a day, after which you realise it's just a phone like any other, might just have well bought the normal iphone instead.

    by limiting the time reviewers have with the phone, they stay within the 'wow' phase, giving positives reviews.

    --
    On a long enough timeline, the survival rate for everyone drops to zero.
  34. Re:Apple is currently just maintaining the illusio by rat_herder · · Score: 1

    It's obvious is it? Such insight.