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Ask Slashdot: Why Do We Still Commute? (citylab.com)

An anonymous reader writes: Over the last year, many companies have ended their liberal work-from-home policies. Firms like IBM, Honeywell, and Aetna joined a long list of others that have deemed it more profitable to force employees to commute to the city and work in a central office than give them the flexibility to work where they want. It wasn't supposed to be this way. In 1975, when personal computers were little more than glorified calculators for geeks and the Internet was an obscure project being developed by the United States government, Macrae, an influential journalist for The Economist who earned a reputation for clairvoyant prophesies -- including the fall of the Soviet Union and the rise of Japan -- made a radical prediction about how information technology would soon transform our lives. Macrae foretold the exact path and timeline that computers would take over the business world and then become a fixture of every American home. But he didn't stop there. The spread of this machine, he argued, would fundamentally change the economics of how most of us work. Once workers could communicate with their colleagues through instant messages and video chat, he reasoned, there would be little coherent purpose to trudge long distances to work side by side in centrally located office spaces.

37 of 422 comments (clear)

  1. cause my boss likes us here by Anonymous Coward · · Score: 5, Insightful

    so he can lord over us
    makes him feel special so we all drive an hour to get here
    yay

    1. Re:cause my boss likes us here by Anonymous Coward · · Score: 5, Insightful

      That solution is simple. Fire them. Promote good workers, fire bad; same as it's always been. In my experience you can't make a bad employee good by any means. Your best weapon is to most accurately just performance and attitude.

    2. Re:cause my boss likes us here by XXongo · · Score: 5, Insightful

      That solution is simple. Fire them. Promote good workers, fire bad; same as it's always been.

      From my experience, management very rarely knows which workers are good and which are bad.

    3. Re: cause my boss likes us here by Anonymous Coward · · Score: 5, Informative

      From my experience, the worst workers are in management.

    4. Re:cause my boss likes us here by Anonymous Coward · · Score: 5, Interesting

      Sure. Let's do that. You have never been in management, have you?

      Let's say you have four workers. Let's say these employees work in the same department. Let's apply your idea. Here are the rules:

      1) Any two employees will never do exactly the same job. You can' just fire the bad ones because then someone else needs to be trained to do that job.
      2) Even if everyone is cross-trained to do everyone else's job employees will ALWAYS seek to specialized in order to invoke rule number 1.
      3) If you manage to get everyone to document every aspect of their jobs so that everyone is performing the same way, then upper management will always seek to trim extra workers. If you as a manager have four workers doing the same thing AND those workers have vacation days that means you can operate with three workers. Need to justify keeping an employee? Invoke rule number 1.
      4) It is in the best interest of every manager to expand his or her group and scope at every opportunity. If you have a $25k budget you need a $30k budget. If you have four workers you need six. You need a bigger budget and more people because... rule number 1.

      As a manager, just keeping the budget and the people you have is a struggle. Firing a marginally underperforming worker constitutes insanity. Cross-training for efficiency is a form of suicide. Smart employees know this. Lazy employees know that the bare minimum they need to do is keep people from complaining to their boss's boss and they probably have a job for life.

    5. Re:cause my boss likes us here by tripleevenfall · · Score: 5, Informative

      Well, the post is correct. For most of us the answer to why we still commute is buried in organizational resistance to change.

      Old world management philosophies, equating occupied chairs and parking spaces with productivity, not wishing to let go of the ability to micromanage, etc...

    6. Re:cause my boss likes us here by sdinfoserv · · Score: 5, Insightful

      Hardly, most people abused working from home. They dropped daycare and took care of their kids, surfed without working or just signed their assigned systems and left. The productivity numbers were dreadful. The reality is most of us are pretty damn lazy if left alone.

    7. Re: cause my boss likes us here by Opportunist · · Score: 5, Interesting

      In my experience, the Peter Principle is rooted in the culture of most companies. Promotions happen only by shifting people from production to management and the best and most productive workers are also often the worst manager.

      We decided that we're better off by creating an "expert" promotion line for our technical workers where their promotion path keeps them in the technical area and away from management, their line leading to them shifting from everyday jobs to being the (now also official) go-to guys for problem or internal consultants.

      That way we keep them in their technical line, can benefit from their advanced and often unique knowledge, keep them from turning from brilliant engineers to mediocre managers, and they have a career line ahead of them that isn't a dead end because they're "only" productive instead of managing.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    8. Re:cause my boss likes us here by ShanghaiBill · · Score: 5, Insightful

      For most of us the answer to why we still commute is buried in organizational resistance to change.

      That doesn't explain why many companies tried telecommuting, found the results disappointing, and went back to requiring everyone to come to the office.

      Companies are driven by profit. If they could get the same productivity without paying rent and utilities, most would do it. But productivity is not the same.
       

    9. Re:cause my boss likes us here by sdinfoserv · · Score: 4, Funny

      If you're not physically there... the boss tends to notice.

    10. Re:cause my boss likes us here by tripleevenfall · · Score: 4, Insightful

      If you can't trust your employees, why are they your employees?

    11. Re:cause my boss likes us here by torqer · · Score: 4, Insightful

      There is an explanation as to why companies are beginning to mandate work from offices.

      Companies with a multitude of remote workers can state: All workers must now work from an office... effectively getting a layoff that isn't legally a layoff.

      They are giving employees a 'choice' to either commute or relocate (or not be employed). They are certain to get a RIF without all of the normal protections employees would otherwise have.

    12. Re:cause my boss likes us here by ShanghaiBill · · Score: 4, Insightful

      There may indeed be a perception that productivity can't be the same

      It is much more than just a perception. Some people will be more productive when telecommuting. Many more will see their productivity drop, in some cases to zero. This is partly due to laziness and distractions, but also due to miscommunications and lack of coordination.

      or that any lessening of productivity is not management's fault

      There is no magic pixie dust to create perfect managers. Policies should be designed for people as they are in reality, not for some unobtainable ideal. Failure is not okay just because you can put the blame on others. You still failed.

  2. Because Our Dormitories Are Not Ready by Bing+Tsher+E · · Score: 5, Insightful

    Our dormitories in the company towns are not ready yet. When they are, our commute will be four floors down from our cell to our cubicle.

    The broadband connectivity will be awesome. And we'll be able to go outdoors into the courtyard every other Sunday.

    1. Re:Because Our Dormitories Are Not Ready by Graydyn+Young · · Score: 4, Funny

      And we'll be able to go outdoors into the courtyard every other Sunday.

      That's not mandatory is it?

  3. My reasons by Anonymous Coward · · Score: 5, Funny

    I can't speak for others, but I for one enjoy slowly growing old one day at a time in a small tin box that slowly moves through stop-and-go traffic for hours at a time. All while considering merits of being dead over my current situation.

    1. Re:My reasons by XXongo · · Score: 5, Interesting

      ever since audiobooks were invented, my commute has been the high point of my day.

    2. Re:My reasons by Tx · · Score: 5, Interesting

      I don't do audiobooks, but my car stereo is by far my best quality audio equipment, and the car is the only place I can listen to music at a decent volume without pissing someone off. I enjoy my (admittedly short 25 minute) commute, and I prefer leaving the house to work. I have a very clear mental distinction between work mode and relax mode, and the commute makes a nice transition between the two.

      --
      Oh no... it's the future.
    3. Re:My reasons by jeff4747 · · Score: 5, Interesting

      I prefer leaving the house to work. I have a very clear mental distinction between work mode and relax mode, and the commute makes a nice transition between the two.

      I've known people with a similar attitude who solved it by adding a fake "commute" to their working from home. They'd get ready for work, hop in the car and drive around for 5-10 minutes. Or go pick up something from Starbucks. Something that was a similar "and now it is time to work" flag.

    4. Re:My reasons by CohibaVancouver · · Score: 4, Interesting

      Err... why an audio book? If you cannot make your computer read any book to you, then you have to hand back your geek card.

      Have you ever listened to a real audiobook, Anonymous Coward? They're presented by skilled actors who manage the accents and cadence of the book.

      Listening to a computer-read audio book is like hearing a Cylon get directions from the Imperious Leader back in1978,

  4. One Example Where Commuting Doesn't Work by Anonymous Coward · · Score: 5, Insightful

    I work in a company producing IoT, internet of things, devices that use RF.

    The reason that I still commute is that I don't have access to RF test equipment or RF chambers at home. The equipment that I need to use to validate my software simply isn't practical to have at home. I suspect that anybody doing software development for the embedded device marketplace faces similar constraints.

  5. Blame the Boomers by Anonymous Coward · · Score: 5, Interesting

    We still commute because the Baby Boomer generation is still disproportionately represented in the C level positions. They grew up in an era where you had to physically see a worker to know they were actually working. If you did not see them, then they must be slacking. Even those who are somewhat technologically savvy grew up with that ingrained in how management worked. Even some of the early Gen-Xers, those in their early fifties now, picked up this attitude just because they started working in a time before computers were so pervasive.

    I think you will see this change as the later Gen-Xers and millennials begin to take management positions, but with Gen-X likely being the first generation that will not be able to retire (in general) this may be a long time coming

    1. Re:Blame the Boomers by pz · · Score: 5, Insightful

      I manage people. Some of them work remotely for a span of weeks-to-months from time to time.

      If we interact face-to-face, everything is good. If the worker is remote, their productivity goes down the tubes, even when I get daily progress reports. When I don't get daily progress reports, essentially nothing gets done.

      I have enough experience to be able to see a trend in the 15 or so people I've had work for me, but it clearly isn't enough to generalize to everyone outside my laboratory, nor outside my field, nor to other managers. It doesn't apply to all of the people I've had work for me (and the ones who remain productive while remote are true gems), but the trend is very, very clear.

      --

      Put my fist through my alarm clock with its ding-dong death inside my ear. - The Blackjacks.
    2. Re:Blame the Boomers by ErichTheRed · · Score: 4, Interesting

      I tend to agree with this. My wife has a good job that pays well, but has a crazy commute and the company has an absolute rigid no-work-from-home policy, with work hours that are actually enforced. They're essentially stuck in the 70s when it comes to management of personnel...if you're not there, you're not working because I can't see you. So she has to drive almost an hour each way and is basically one step away from leaving because it's rapidly becoming not worth it anymore.

      Part of it is the nature of the work...the company she works for has lots of front-line workers who do actually need to be there, and lots of call center type jobs where a large fraction of people can't really be trusted to work without supervision. I get that...I used to work for an airline and back-office positions like IT were heavily influenced by the fact that there were pilots, flight attendants, airport agents and mechanics working on location 24/7/365...we never got "holidays", it was only a PTO bucket so you could pick the holidays you weren't working.

      I do think a lot of it is senior management hanging onto the old ways. I wouldn't mind some of the job security of working back in that era, but certainly having to come into an office, wear a suit and crank out manual paper pushing tasks all day would drive me nuts. I think that constant supervision would drive anyone who was slightly independent to drink, but I don't know if _everyone_ can handle not being watched at least some of the time.

  6. Well... by argStyopa · · Score: 5, Insightful

    ...because, outside of some utopian fantasy, most work still requires either physically being present, or at least collaboration with a number of other people, and no amount of Skype, VR, or what have you can replace the communication bandwidth and efficacy of actually being there.

    --
    -Styopa
    1. Re:Well... by 93+Escort+Wagon · · Score: 5, Funny

      Found the manager!

      --
      #DeleteChrome
    2. Re:Well... by nine-times · · Score: 5, Informative

      Yeah, honestly I think there are a couple of types of people who think that there's no reason to actually come into the office:

      * Young people severely lacking in experience.
      * People who have jobs that require no physical presence, and who can work without much collaboration (email and IM are generally sufficient), and assume everyone's job is like that.

      For the second item, I'm sure I'll get some people yelling at me saying, "I'm a programmer, and I collaborate all day long! There are a bunch of other programmers working on my project, and we're constantly sending IMs back and forth. We even do Hangouts." Yeah, but still, the information you get from collaboration is largely that: information. You get the information you need, and then you can go on doing fairly isolated work.

      There's something else that happens when you get a bunch of people in a room together, where you can read body language, facial expressions, and tone of voice. A person's physical presence changes things. There are times where I'm having an IM or even phone conversation with someone, and the message just isn't getting across, and so I go and walk over to their office. The direct, face-to-face communication allows for something that just doesn't happen over phone or video chat. In person brainstorming sessions can be more productive than conference calls. It might be purely psychological, but if so, the psychological effect is real and not to be discounted.

      Some jobs don't need that. A lot of jobs don't need that all the time, every day. But for some jobs, it's important that it happens.

  7. I don't. by scumdamn · · Score: 5, Interesting

    Working at home is what has kept me at this job when I'd think of looking elsewhere. It's one of the main perks of the gig.

  8. I don't... by Kenja · · Score: 5, Funny

    One of the reasons I'm at my current job, my "commute" is about ten feet and pants are optional. Working at home alone does seem to result in a high level of work place sexual harassment however...

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
  9. The reason why.... by cogeek · · Score: 4, Interesting

    During my time at Big Blue (prior to working from home being acceptable) we tried convincing our manager to let everyone on our team to work from home with the exception of one person rotating through the team to come in and be available for things we couldn't do remotely (swap cables, rack equipment, etc.) We were told by our manager that he could go to his manager and present the idea, but that we had to keep in mind if we were saying that our job could be done from anywhere in the world that it would become obvious to upper management that it could be done from ANYWHERE in the world....

    As it happened not long after I left they outsourced almost every job anyway. So kind of surprising they later allowed people to work from home and then reversed it again.

  10. Virtual is inferior to the real thing by gdr · · Score: 5, Insightful

    Because sometimes a face-to-face meeting in front of a whiteboard is the best way to do things. Virtual whiteboards, like so many virtual things, are clunky and harder to use. Video conferencing is not so bad but still more inconvenient than when you can all be in the same room.

  11. And When Slack Goes Down? by Kamiza+Ikioi · · Score: 4, Insightful

    Telecommuting is still not ideal. Even with a decent setup like FiOS, Skype, Slack, etc, there is something to be said about physical presence that the current system simply doesn't support.

    I personally don't foresee the day of true telecommuting being the norm again until the infrastructure is much more robust and the tools allow for no distinction of presence and telepresence. That includes technologies like Halolens, backbones of all fiber, and redundant cloud services.

    Just as an example, look at how horrible many shows TWiT.tv get when someone is trying to Skype in over WiFi from some Google or Facebook event. Sure, they conference is getting hosed, but they're just trying to have a single conversation. I certainly wouldn't want my Fortune 500's... fortune... resting on the, excuse my language, CRAP infrastructure that we have today.

    --
    I8-D
  12. Not all work can be done remotely by wired_parrot · · Score: 5, Insightful

    At least in my experience:

    1. The IT infrastructure isn't there yet. I regularly deal with large files. Transferring those from home to the work server can take an hour. At work the same file transfer is a question of minutes. And I live in a major city in north america, for those who live in rural locations with limited broadband working at home is not a feasible option.

    2. Office politics. My wife tried working from home full time after her maternity leave. Then she got passed for a promotion by a coworker who was at the office and developed a better relationship with the senior managers. Personal relationships matter in the workplace, and for that you need face-to-face interaction.

    3. Not all work is done on a computer screen. Most of my work is done on a computer, but as an engineer I often deal with testing of mechanical system components which need to be done on-site. And I imagine for those working in the service sector, which are the majority of jobs in North America, there is no choice. You can't be a waiter from home, for example.

  13. Too many distractions at home by h4ck7h3p14n37 · · Score: 5, Insightful

    When I was younger I thought being able to work from home was a great perk. Now that I'm 20 years older and work at a place where I can choose to WFH pretty much whenever I want, I realize it's not so great.

    I have a lot of distractions at home and I'm single. It's very easy to start wandering around the house, doing laundry, cleaning up the kitchen, petting the cats, watching something on Netflix, etc. When I'm at the office there's a more limited number of things to distract myself with. If the environment starts getting too loud with people talking I just put on my noise-cancelling headphones and zone out.

    It's also a lot easier to troubleshoot a problem someone is having when I can just walk over to their desk and watch what they're doing. I suppose video chat would work, but it's a lot more cumbersome. I work for a start-up, so there's a lot of ad-hoc conversations between the different groups and decisions are made quickly. Chat works pretty well, but it's definitely inferior to a face-to-face conversation.

    I'm fortunate to live in a large city with a great public transportation system. My current commute involves a 20 minute walk to a train station followed by a 15 minute ride and a two block walk to the office. I watch all of the cars queued up to enter the expressways in the evening and just shake my head. I had a 90 minute commute many years ago and it was a killer. I'd get done with work and then be pissed off that it's going to take me another hour and a half to get home; and I didn't have to drive. There is just no way that I'd ever live somewhere where my only option for a commute was driving. I have family in Sarasota and they have to drive everywhere. No thank you!

  14. Re:Diaspora to the countryside by nine-times · · Score: 4, Insightful

    We only need two things before most white collar people leave the crowded and expensive cities and move to the countryside

    You'll need a third thing: People will have to want to move to the countryside. A lot of people don't.

    The reason people are moving to cities right now isn't that they're being forced as much as, that's where the stuff is. There are places to go and things to do. Some people actually like being part of civilization, rather than retreating to a cabin in the middle of nowhere.

  15. It's because it's cheaper than layoffs by Critical+Facilities · · Score: 5, Interesting

    I've seen this happen at HP, then again at Xerox. Many large companies starting doing this, particularly once Yahoo started doing it. It's usually combined with revamping the workspace into a "collborative" work environment (you know, the ones where they don't allow any offices or cube walls....one big open space so that everyone can collaborate.....what a load of shit that is).

    The REAL reason they force folks back into the new office is:
    A) they know people have come to love working from home, and many will not be able to handle a long commute after working from home for years, so they'll quit....which is much cheaper than laying them off (and paying severance) or even firing them (and potentially paying unemployment)

    B) those folks who stay can now be squeezed into a smaller footprint because they've removed all the bulky cubes and offices, thus less real estate costs because they've reduced the amount of square footage they're occupying.


    This is a finance exercise pure and simple.

  16. True in Academia by Roger+W+Moore · · Score: 5, Insightful

    No, this is not a pointy-haired boss point of view. I'm a professor working in a large international collaboration and while we do have regular phone/video meetings we also arrange to all meet in person a few times a year because being physically present increases both the communication bandwidth but also the ease of communication which means that things get discussed which would not if the only meetings were virtual.

    Given that the cost of travel to these meetings means that we have less money for grad students, postdocs and equipment shows that the majority think that there is a clear benefit to these meetings and with the state of modern air travel there is no way you can accuse us of "just liking to take trips" - academic grants all require cheap, economy class travel (and even if they didn't most of us would because every dollar saved is more for people and equipment) so many of us now hate getting on a plane! We use virtual meetings where possible to reduce travel costs and avoid air travel but there are somethings for which you need a physical meeting.