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Piracy Notices Can Mess With Your Thermostat, ISP Warns (torrentfreak.com)

U.S. Internet provider Armstrong has warned persistent pirates on its network of limiting their access to the thermostats if they didn't play by its rules. From a report: Our attention was caught by a recent letter the company sent to one of its users. The ISP points out that it received multiple copyright infringement notices, urging the customer to stop, or else. [...] While reduced Internet speeds are bad enough, there's another scary prospect. The reduced service level may also prevent subscribers from controlling their thermostat remotely. Not ideal during the winter. "Please be advised that this may affect other services which you may have connected to your internet service, such as the ability to control your thermostat remotely or video monitoring services." Accused pirates who want their full service restored, and regain control over their thermostats, have to answer some copyright questions and read an educational piece about copyright infringement.

43 of 242 comments (clear)

  1. Why the fuck is their thermostat exposed to the in by Anonymous Coward · · Score: 2, Informative

    See subject

  2. This is why we need net neutrality by ugen · · Score: 5, Insightful

    Your internet provider is a conduit on which multiple services rely. It cannot and should not, by law, be used to control or limit access, or police content either of it's own accord or upon request of external parties.

    Of course, personally, I am strongly against connecting any devices (other than computers) in my home to the outside facing network, but that's beside the point.

    1. Re:This is why we need net neutrality by JaredOfEuropa · · Score: 4, Insightful

      Maybe not so much net neutrality (although we need that too), but more of a case to start treating ISPs like utilities, with strict rules on how and why your service may be suspended.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    2. Re:This is why we need net neutrality by CohibaVancouver · · Score: 2

      Your internet provider is a conduit on which multiple services rely. It cannot and should not, by law, be used to control or limit access, or police content either of it's own accord or upon request of external parties.

      There are plenty of things your ISP "should not be" but the fact remains they are required to play by the rules passed by the lawmakers. If a law is passed saying they are required to cut you off if you pirate the new Star Wars movie, then that's what they have to do. They may (or may not) choose to fight on your behalf, but in the end you shouldn't shoot the messenger - You should fire the politicians.

    3. Re:This is why we need net neutrality by mrbester · · Score: 2

      "Accused pirates who want their full service restored, and regain control over their thermostats, have to answer some copyright questions and read an educational piece about copyright infringement"

      Yeah, fuck everything about that. Accused != guilty and to decree that those accused have to perform some remedial task akin to completing an anger management course before they get what they paid for back again is spoiling for a lawsuit for breach of contract.

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
    4. Re:This is why we need net neutrality by pr0fessor · · Score: 2

      If it were a smart thermostat provided by the cable company and it suddenly stopped functioning it could possibly cause damage to the home broken pipes etc... (it's cold enough today where I live) though my cable company doesn't supply thermostats but the power company does.

      This could be a problem for the cable company where as the copyright holder may be able to to ask for the content to be removed or the customer to cease the cable company would still be liable for damages if they cut off service to a smart home device they provided.

    5. Re:This is why we need net neutrality by mrbester · · Score: 2

      Ah, but they aren't doing that. They are going to cut you off if you are merely accused.

      --
      "Wait. Something's happening. It's opening up! My God, it's full of apricots!"
    6. Re:This is why we need net neutrality by torkus · · Score: 2

      Agreed. This is a big part of the reason some countries are making internet access a basic human right.

      We're still in the early teething stages for some of it, but we already see how things like security systems, heat, electricity, news/warnings/emergency notifications, grocery and other life necessity ordering, etc. all can and do routinely involve internet access in their various ways. Yes, you can go to the electric company and pay your bill in pennies...assuming you are able to get there. You could mail it in, but that assumes your eyesight and manual dexterity allow for it. And so on...in the end, the methods of doing many things that DON'T involve the internet are becoming less available, more complex, and harder to use.

      Connecting your thermostat to the internet (or, more specifically, a cloud server) isn't necessarily a horrible thing. It just needs a level of security that most people and companies aren't capable of.

      Internet providers (which are also typically cable tv companies) are salivating at the opportunity to return to expensive and segregated TV channel packages ... but for internet which is very much killing off their cable TV business. Mind you, if they weren't so stupid about how they handled TV in the first place it would have been a natural and relatively easy transition to IP-based everything. But nah...greed and corporate-boardroom-fear overruled any kind of sense they might have had.

      --
      You can get rich if you own a politician, but you have to be rich to buy one in the first place.
    7. Re:This is why we need net neutrality by phalse+phace · · Score: 5, Insightful

      Net neutrality does not mean you get to copy copyrighted material. If you do that, stop having an iot thermostat.

      But the ISP would be cutting off your internet connection merely because the copyright holder thinks you're pirating their material.

      What happened to innocent until proven guilty?

      How do we know the copyright holder isn't making a mistake?

      Falsely Accused ‘Pirate’ Wins $101,000 in Attorney Fees

      Grandma endures wrongful ISP piracy suspension

    8. Re: This is why we need net neutrality by HiThere · · Score: 2

      Sorry, that doesn't say anything about restricting certain packets. That's a possible reading, but one that seems more likely to me is something like "You can't watch a video at 2 frames per second, because your video app will time out."

      OTOH, I can't imagine why that would impact your ability to remotely adjust your thermostat. Not unless the controlling app has a really fat data stream, and is sensitive to lag. Possibly the notification was issued by tech services, but then re-written by marketing to be more attention getting.

      --

      I think we've pushed this "anyone can grow up to be president" thing too far.
    9. Re:This is why we need net neutrality by vux984 · · Score: 2

      This is true, but also a bit naive. The ISP has a lot of responsibilty for the laws that get written -- to the point that they are often writing the laws the politicians sign.

      Fire the politicians absolutely, but lets not pretend that the ISP is an innocent bystander.

      Although in the case of piracy, its more the movie industry than the ISP that is writing the laws ... but in some cases the movie industry and the ISP are related companies so perhaps its a distinction without much difference.

      The upshot here is, yes, by all means, in this case, shoot the messenger in the face to send them a message. They have more real power to actually fix this than most of us do.

    10. Re:This is why we need net neutrality by bws111 · · Score: 3, Informative

      You do realize that the reason for the 'segregated TV packages' is so that you don't have to pay for things you don't want or need, right? By far, MOST complaints about cable TV pricing is not about things people DON'T get, it is about having to pay for things they DON'T want. People don't want LESS granularity in cable, they want MORE.

    11. Re:This is why we need net neutrality by afidel · · Score: 2

      Unless his house has zero insulation a load shedding programs shouldn't be a big deal. In every case I've seen the maximum time period an individual subscriber should be shed is 2 hours and even my 1963 low insulation house only has a delta T of about 1 degree F per hour, 2 degrees of rise is barely noticeable.

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
    12. Re: This is why we need net neutrality by Jeff+DeMaagd · · Score: 2

      Yeah that seemed pretty confusing. Of all the things a bitrate reduction would harm, a connected thermostat should be pretty low on the list. Reduced video stream quality & reduced download speeds make sense as consequences of lower bandwidth.

    13. Re:This is why we need net neutrality by JohnFen · · Score: 2

      it sounds to me like the "smart" thermostat is provided by the cable company. In which case this probably isn't a net neutrality issue.

      It wouldn't be a NN violation no matter who provided the thermostat. What the ISP is saying isn't "we're going to block all traffic going to your thermostat", but "we're going to limit all of your internet traffic in total, and this will affect IoT devices such as your thermostat."

      Since they aren't targeting specific traffic based on where it's coming from, there's nothing related to net neutrality here.

  3. Sure is a nice Nest thermostat you got there... by nwaack · · Score: 4, Funny

    ...it would be a real shame if something were to *happen* to it.

  4. Is it that big of a deal? by jellomizer · · Score: 3, Interesting

    If you are violating the ISP terms of services, then services may be termed.
    Is having your Thermostat blocked that big of a deal? So you get home and your home is 50 degrees and you have to turn it up. and be cold for about an hour?
    I mean what would happen if your ISP had an outage? Does your IoT fail when there is no connection?

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  5. Re: Why the fuck is their thermostat exposed to th by saloomy · · Score: 5, Informative

    They are only pointing out what other ancillary services might be interrupted if the ISP shuts off the Internet. The ISP is hoping scare tactics will result in compliance. I donâ(TM)t think the ISP intends to log into the device and change its password or anything like that. They are merely saying âoethink of everything else you use the Internet for, donâ(TM)t lose all that functionality because you are piratingâ.

  6. ISP name by Calydor · · Score: 3, Funny

    Armstrong? More like Strongarm.

    --
    -=This sig has nothing to do with my comment. Move along now=-
  7. Not wanting to freeze to death by nospam007 · · Score: 3, Informative

    Another reason to get a VPN.

    1. Re:Not wanting to freeze to death by PingSpike · · Score: 2

      I was using this pwned thermostat as my VPN endpoint though!

  8. Singular points of failure. by Gravis+Zero · · Score: 3, Insightful

    Sure, a single point of failure is outside of your control may fail but four single points of failure stacked atop each other (power/network hardware/ISP/server) is a recipe for disaster.

    --
    Anons need not reply. Questions end with a question mark.
  9. Yet another great reason by JohnFen · · Score: 2

    Yet another great reason to not to connect things to the internet without a great reason.

    1. Re:Yet another great reason by Tablizer · · Score: 2

      IOT toilets, now there's a shitload of shit waiting to happen...

    2. Re:Yet another great reason by AmazingRuss · · Score: 2

      Flush reversal exploits?

    3. Re:Yet another great reason by Tablizer · · Score: 2

      "Buffer overflow"

  10. Dumb pipes by thegreatbob · · Score: 2

    Dumb pipes or bust. Most people don't need/want the dumb pipe it seems, but at least make it available. They could literally charge more for doing less, but they don't want to, I guess.

    --
    There is no XUL, only WebExtensions...
  11. Terems of service ... by CaptainDork · · Score: 2

    ... is contract law.

    I don't have a problem with the ISP, but I have a problem with the ToS.

    Copyright owners should be going directly after the perpetrators.

    Why don't we have a ToS with the electric company that NO powered devices will work if we violate copyright?

    --
    It little behooves the best of us to comment on the rest of us.
  12. Idle threat by Archon · · Score: 2

    This isn't messing with your thermostat, it's interfering with remote access back to it when you're gone. Something I'm pretty sure 99% of us can't do now anyway and for the 1% who do, lack a substantial need.

  13. "Smart" devices by Thad+Boyd · · Score: 4, Insightful

    The good news is that consumers appear to be getting the message that "smart" devices are dangerous; from what I've read, sales are way down. Security vulnerabilities are the most obvious issue, but there's also stuff like this (the vendor fucking with you for unrelated reasons) and the question of long-term support.

    Heating and cooling can be matters of life and death. I wouldn't entrust them to the Internet. (Monitoring them, sure, but not controlling them.)

  14. Re: Why the fuck is their thermostat exposed to th by ctilsie242 · · Score: 2

    I would say a mechanical thermostat like a Honeywell Econostat is good enough. Yes, it may break due to the bimetallic spring and movement, but they are vary reliable. As an added bonus, without physical access, they can't be accessed from remote.

    It may be nice to have a programmable thermostat to raise/lower temperature, but it definitely isn't a necessity.

    What gets me is that there are thermostats out there that would malfunction or not work if they didn't have a constant internet connection. These devices are not Playstations or Xbox consoles where high-value DRM is a must.

  15. Gotcha now by drjoe1e6 · · Score: 5, Funny

    Alright, you filthy pirates... Freeze!

    --
    Lose = not win ...... Loose = not tight
  16. Reaping what they sow by Solandri · · Score: 5, Interesting

    Either ISPs are a common carrier, or they aren't. If they're a common carrier, they're agnostic to the traffic they carry. In exchange, they're indemnified from liability for that traffic.

    If ISPs argue they can throttle or assign certain traffic to fast lanes (anti-net neutrality), then they're arguing they're not common carriers. If they're not common carriers, then they're liable for the traffic they carry. They will have to track down pirates on their network and enforce copyright lest the copyright holders sue them instead of the actual pirates. They will have to monitor traffic for people plotting crimes, lest they be held liable for aiding and abetting. And if a member of a drug cartel conducts illegal banking transactions, the ISP will be on the hook for money laundering. Someone looks up ways to get away with murder, the ISP will be found complicit. If you can monitor your traffic to detect piracy, what's your excuse for not monitoring it to detect these other things?

    That's the Pandora's box the ISPs will open if they decide they don't want to be agnostic to the traffic they carry. But like most people, they're tempted by only the positives of a course of action and blindly ignore the negatives.

  17. Re: Why the fuck is their thermostat exposed to th by gnick · · Score: 3, Funny

    It may be nice to have a programmable thermostat to raise/lower temperature, but it definitely isn't a necessity.

    I'd really like to kill the heat when I go to bed and have it kick back on about an hour before my alarm goes off. If I owned the thermostat in my apartment, that would be worth the upgrade. That does not require IoT access. Being able to control the temperature in my apartment from work seems like a useless feature.

    What gets me is that there are thermostats out there that would malfunction or not work if they didn't have a constant internet connection.

    What good's a thermostat that can't help with a DDoS attack?

    --
    He's getting rather old, but he's a good mouse.
  18. Why is this different from voice service? by AlanObject · · Score: 2

    I never heard of someone getting their phone service cut because they were doing something illegal with it.

    WTF is an ISP doing trying to play law enforcer? The authorities should get a warrant, tap the traffic, then make an arrest. Or not, if it turns out the evidence wasn't correct.

    Then the ISP should update their watchdog software to not give such false positives.

  19. still think the internet of things by roc97007 · · Score: 2

    ...is a good idea?

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    1. Re:still think the internet of things by ScentCone · · Score: 2

      Or maybe it's ripping off terabytes of other people's intellectual property that's the bad idea.

      --
      Don't disappoint your bird dog. Go to the range.
  20. Re: Why the fuck is their thermostat exposed to th by afidel · · Score: 2

    This summer I set our thermostat to 86 while we were away for 3 weeks. When we got home it took the AC about 2 hours to get the house back down to sleeping temps, not exactly a hardship that requiresan always on internet connection to solve. Now if you worked highly variable hours and were single and wanted to avoid that 2 hours of uncomfortable temps while maximizing energy savings I can see it being worthwhile, but that's probably a niche application.

    --
    There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
  21. Also interferes with health monitoring by hawguy · · Score: 3, Interesting

    My dad used to have a remote monitor for his pacemaker that sent data over the internet to his doctor. Without the remote monitoring, he'd have to make regular trips to the doctor for monitoring (and having an elderly man driving on snowy roads is a risk of its own)

    The internet is becoming a utility, and it should be regulated as such - the power company can't turn off your power just because they think you're using electricity to grow marijuana. They can, however, tip off the police about the suspected grow house, but they can't turn off your power.

  22. Re:Extortion by bws111 · · Score: 3, Interesting

    Being a threat, and due process (or lack thereof) have nothing to do with it. 'If you get caught shoplifting you will be prosecuted' is a threat, and is not extortion. 'Pay me $400 or I tell the cops you stole' could be extortion.

    Extortion requires you to gain something through coersion. In the first statement, the person making the statement is not gaining anything, and there is no coersion. In the second statement, there is both potential gain and coersion.

    In the ISP case, there is neither gain nor coersion.

  23. Legislation needed by LeftCoastThinker · · Score: 2

    This is why we need legislation that treats internet access like the US used to treat the mail. Where mail service used to connect each citizen to the rest of the world and the fidelity of the service was vigorously protected, today we have the internet that does essentially the same thing for the modern world. As such internet access and protection of email should be enshrined into law as a basic right with the same protections of privacy as was the original US mail service.

    --
    If you disagree, please post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like
  24. Re:News? by Cinnamon+Beige · · Score: 2

    it sounds like this particular ISP doesn't so much "shut off" as deliver less than the customer originally paid for

    No, it sounds like the ISP is delivering exactly what they said they would when both parties agreed to a contract that - among other things - says you can't use their systems and properties and related services to rip off intellectual property. It's not exactly mysterious.

    Which would be fine, except there's a rather significant track record of those complaints being not in fact true. There's also no penalty for that, outside of the few cases where the person decided to go ahead and sue and could because they could prove damages in court.

    The DCMA is bad, bad law for many reasons, if you've not noticed.