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Slashdot Asks: What Do People Misunderstand or Underappreciate About Apple? (fastcompany.com)

In an interview with Fast Company, Apple CEO Tim Cook says people who have not used his company's products miss "how different Apple is versus other technology companies." A person who is just looking at the company's revenues and profits, says Cook, might think that Apple "is good at making money." But he says "that's not who we are. In Cook's view, Apple is: We're a group of people who are trying to change the world for the better, that's who we are. For us, technology is a background thing.

We don't want people to have to focus on bits and bytes and feeds and speeds. We don't want people to have to go to multiple [systems] or live with a device that's not integrated. We do the hardware and the software, and some of the key services as well, to provide a whole system. We do that in such a way that we infuse humanity into it. We take our values very seriously, and we want to make sure all of our products reflect those values. There are things like making sure that we're running our [U.S.] operations on 100% renewable energy, because we don't want to leave the earth worse than we found it. We make sure that we treat well all the people who are in our supply chain. We have incredible diversity, not as good as we want, but great diversity, and it's that diversity that yields products like this.
What do you think?

14 of 487 comments (clear)

  1. Here come the trolls... by MachineShedFred · · Score: 5, Insightful

    This whole article is clickbait trolling, getting the fanboys out to bloviate about how the Apple ecosystem is more than the sum of it's parts, and the haters to then reply about how that is comical horseshit, proven by single anecdote; etc.

    Welcome to the new Slashdot.

    --
    Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
  2. Is The Article's Title For Real? by mschwanke97402 · · Score: 5, Insightful

    I am thinking it must be a slow news day and the article's title is a big fat troll to start an Apple flame-war.

    1. Re:Is The Article's Title For Real? by TheFakeTimCook · · Score: 4, Informative

      Likely flamebait, but I'll bite:

      My assessment of Apple:

      Pros: simple to use, appealing and reliable hardware, decent hardware-software integration, frequent software updates, generally secure, mature ecosystem, privacy tolerant

      Cons: expensive, limited features, highly controlling, abandoned product lines, erratic decisionmaking

      Expensive? You mean like the iPhone X, that costs a whopping $50 more than the Samsung Note 8?

      Limited Features? Like FOUR USB-C Ports on a Laptop, for an aggregate 80 Gb/s I/O bandwidth, and which can be easily and inexpensively broken-out into a MYRIAD of different configurations, up to FIFTY-TWO SIMULTANEOUS "Legacy" Ports?

      Highly Controlling? Like for example, the fact that, since iOS 8, Apple has officially allowed "Sideloading" of Apps on iOS Devices, both through Open Source XCode Application-Building, and through the loading of precompiled .ipa files using Cydia Impactor, which runs on every desktop platform?

      Abandoned Product Lines? Every OEM drops products and sometimes whole product-lines. So?

      Erratic Decision-Making? As compared with, say, Microsoft? Yeahrightsure...

    2. Re:Is The Article's Title For Real? by dgatwood · · Score: 5, Insightful

      Limited Features? Like FOUR USB-C Ports on a Laptop, for an aggregate 80 Gb/s I/O bandwidth, and which can be easily and inexpensively broken-out into a MYRIAD of different configurations, up to FIFTY-TWO SIMULTANEOUS "Legacy" Ports?

      So that you can carry a dongle for everything that your device ought to do built-in, like the $70 dongle just to get HDMI output for watching movies in your hotel room. Limited features.

      Highly Controlling? Like for example, the fact that, since iOS 8, Apple has officially allowed "Sideloading" of Apps on iOS Devices, both through Open Source XCode Application-Building, and through the loading of precompiled .ipa files using Cydia Impactor, which runs on every desktop platform?

      Like the fact that we had to scream for an entire decade to get that capability.

      Abandoned Product Lines? Every OEM drops products and sometimes whole product-lines. So?

      Every vendor doesn't build the only products compatible with their OS, or require that all iOS apps be compiled on Macs. Ever try to set up a build/test farm now that the XServe is discontinued? See also "Highly Controlling".

      Erratic Decision-Making? As compared with, say, Microsoft? Yeahrightsure...

      I'm not sure what the GP was thinking about here. Apple's decision-making is pretty self-consistent. As of late, it has resulted in some rather bizarre outcomes, but the logic resulting in those bizarre outcomes was self-consistent, and thus not erratic.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    3. Re:Is The Article's Title For Real? by Script+Cat · · Score: 4, Insightful

      Easy to use. Won't do most things.

  3. It would take a lot of convincing by kelemvor4 · · Score: 5, Insightful

    From all outward appearances they are pretty much exactly the same as any of their competitors. Worse in some ways. They appear to make their products in other countries and import the products into the USA. They appear to evade paying taxes whenever possible. They try to force customers who have paid for an imported hardware product to only buy software from their store.
    Which part am I mistaken about?

    1. Re:It would take a lot of convincing by schnell · · Score: 5, Insightful

      From all outward appearances they are pretty much exactly the same as any of their competitors.

      This is the misunderstanding. Apple does have one fundamental difference from its competitors. (BTW, the examples of corporate bad behavior you cited are correct and are pretty common.) Apple has a core belief that "making the whole widget" is an inherently superior idea because it allows you to provide an end-to-end QA and user experience. Steve Jobs said it himself, multiple times; it's also why practically his first act after coming back to the company was to kill the Mac clone market. If you complain about Apple's walled garden, you fundamentally misunderstand their strategy because they don't see it as a limitation but as their core differentiator.

      If you don't like walled gardens, don't buy Apple products. But don't pretend like it is a tactical error on their part. It's their entire strategy. And you can make the argument either way about whether making the hardware + the OS + the store + the services is better or not, but it's the one thing that defines Apple. We have even seen their competitors adopt the same idea in some cases - see the Surface or the Pixel phone - so there must be at least something to it. But it's what Apple is 100% committed to.

      Most companies can become very successful if they ever pull a single "rabbit out of the hat" - a category-defining product (even if it isn't first to market). And that's all most companies ever get, even if they're lucky. Apple under Steve Jobs pulled three rabbits out of the hat:

      • iPod + iTunes (for its time, the easiest to use MP3 player plus a way to buy legal content for it)
      • iPhone + app store (for its time, the easiest to use smartphone plus a way to extend 3rd party functionality)
      • iPad (for its time, the easiest to use tablet with a different UI experience from a phone sized device)

      Three rabbits makes you the biggest company in the world by market valuation. Apple has been coasting off the backs of those products ever since. But still nothing has changed their "build the whole widget" approach and most likely nothing ever will.

      --
      "95% of all Slashdot .sig quotes are incorrect or completely fabricated." -Benjamin Franklin
    2. Re:It would take a lot of convincing by dszd0g · · Score: 5, Informative

      I think that is just marketing. If you read their privacy policy it is actually pretty bad. It's basically the extreme case of "all your data are belong to us" and we'll use it however we want.

      Apple considers the "unique device identifier", "location", and "search queries" as non-personal information which they can do anything they want with including sell. They consider information that is personal as non-personal (even your location) and even if they did consider it personal, they say they share personal information for marketing purposes.

      Non-personal information according to Apple:

      • occupation
      • language
      • zip code
      • area code
      • unique device identifier
      • referrer URL
      • location
      • time zone
      • customer activities on our website, iCloud services, our iTunes Store, App Store, Mac App Store, App Store for Apple TV and iBooks Stores and from our other products and services
      • We may collect and store details of how you use our services, including search queries.

      "We may collect, use, transfer, and disclose non-personal information for any purpose."

      "At times Apple may make certain personal information available to strategic partners that work with Apple to provide products and services, or that help Apple market to customers."

      "Apple and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your Apple computer or device."

      Source:
      https://www.apple.com/legal/pr...

      --
      This message is encrypted with Quad ROT-13 to protect the author's copyright under the DMCA.
  4. Dear Tim Cook: Fuck You by PvtVoid · · Score: 4, Insightful

    We're a group of people who are trying to change the world for the better, that's who we are. For us, technology is a background thing.

    This pretty concisely sums up everything that is wrong with the tech industry: this sort of smarmy hubris is why everybody else wants to repeatedly smack Teh Tech Bros with a length of hose.

  5. Here's a realistic answer by Dzimas · · Score: 5, Insightful

    People don't appreciate that:

    1. It's much harder to create good industrial design than it is to copy it. When the Macbook Air was released, it was breathtaking. So were the first few iterations of the iPad and the iPhone. After the first big wins, it gets much harder to play the "smaller, faster, more storage and sleeker" game.

    2. Technology matures. Many people rant that Apple's innovation around the iPhone and iPad has slowed. Of course it has, because all of the obvious things have been done over the last decade. It's like automobile technology -- once manufacturers figured out where all the basic components needed to go, they have cheerfully chugged along for decades with gradual improvement.

    3. If you're the market leader, there is no value in going down-market. Apple does an outstanding job of maintaining margins without resorting to selling a bewildering array of phones at all price points in a desperate attempt to gain market share. Nobody wants a Samsung J3 or an LG K4. They're cheap pieces of junk that you only buy if you can't afford a decent phone.

    4. Maintaining and developing iOS is a massive undertaking that Apple's competitors (with the exception of Google) don't have to undertake. We've seen Samsung's attempt at a third-party OS, and it was dismal.

  6. Not invented here syndrome by kbg · · Score: 5, Insightful

    We don't want people to have to go to multiple [systems] or live with a device that's not integrated

    When your device doesn't integrate with anything else then your device sucks. There is a standard called USB why don't you use it? Apple is an extremely annoying company with the "not invented here" mentality. If I have to bring a different cable for every iDevice everywhere I go I will not buy your product.

    might think that Apple "is good at making money." But he says "that's not who we are

    It's easy to make money when you don't pay any taxes.

  7. Apple by fluffernutter · · Score: 5, Insightful

    Apple makes a lot of money by removing freedom. People are not free to fix their devices. People are not free to use any platform to develop for iOS. People are not free to install apps from anywhere. People are not free to access a filesystem directly on iOS. People are not free to find a complete replacement for iTunes, you will always have to come back to it for some purpose. Never has any company been able to apply so much manipulation to users of their products. On top of that, they are doing everything they can to rob people of income through taxes which is something societies desperately need. It makes me sick to tell you the truth.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  8. It's a crock by Tepar · · Score: 4, Interesting

    Case in point: I was just given an iPad (company anniversary gift). It's my first Apple device. After a month of trying to get it to work for me, I'm probably going to have to turn it into a streaming/gaming device for my kids. Why?

    Apple's trust model is broken. On iOS, apps are assumed to be not trustworthy, so they put them in a sandbox. This means one app can't access another app's local files. On the other hand, for some reason, the cloud is assumed to be trustworthy. If I use iCloud, Dropbox, OneDrive, or any other cloud provider, I can open and save files to any cloud folder.

    I've spent a couple years de-cloudifying myself because as we all know, the cloud is just somebody else's computer. According to my philosophy, therefore, the cloud is inherently untrustworthy, and I don't want my data on somebody else's computer. This is why my devices have local storage: to hold my data. If I want to share it, I use Syncthing (https://syncthing.net) and I can then access it on the local storage of one of my other devices. I'm therefore not sharing todos, notes, files, or anything else I choose not to share with Apple, Google, Amazon, or anybody else who may decide at some point to mine my data.

    On Android, I have the choice to configure my device this way. On my iPad, I do not. It is, essentially, then, not my device. It's Apple's. It's bound to their trust model, which says Apple is trustworthy (their apps can access the new "On my iPad" file selector), but 3rd party apps are not (even sync apps like Resilio Sync or Syncthing). Their trust model, therefore, makes the device useless to me.

    Sure, what Tim Cook says has some truth to it: if I were willing to share all my stuff on other people's computers, I would be able to use the iPad without thinking about "bits and bytes and feeds and speeds." But their "whole system" means sharing personal life data to an unprecedented extent with Apple. That's not bringing humanity to computing. That's giving over our humanity to be stored by one or more corporations. It's a classic example of forging an easy path for Lemmings to go--where? And that's the problem. We don't know if we're heading for the safe exit or dropping off the cliff.

  9. Comment removed by account_deleted · · Score: 5, Insightful

    Comment removed based on user account deletion