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Passengers Who Call Uber Instead Of An Ambulance Put Drivers At Risk (buzzfeed.com)

Sick people are increasingly using ride-hail to get to the emergency room, putting drivers in an uncomfortable position and a potentially tricky legal bind, BuzzFeed News reports. From the report: Mike Fish was driving for Uber 10 minutes outside of Boston when he picked up a second passenger in his Uber Pool who, he said, seemed "out of it, drowsy -- almost sedated." When the drowsy passenger asked him if Boston's Mass General hospital was the nearest emergency room, "that set off a red flag," Fish told BuzzFeed News. "I said, 'Do you need the ER?' He said yes. It came out that, over the last few days, he'd been passing out and losing consciousness." But instead of calling an ambulance to get the urgent medical attention he needed, the sick passenger called an Uber Pool. The shared ride would save him a few bucks, but it meant he'd have to wait for Fish to drop off the first passenger before he'd get to the ER. "I was a little nervous," Fish said. "I didn't know what was going to happen."

Ride-hail drivers are, by and large, untrained, self-employed workers driving their own cars on a part-time basis. They're not medical professionals. But as health care costs have risen and ride-hail has become more pervasive, people are increasingly relying on Uber and Lyft drivers to get them to the hospital when they need emergency care. A recent (yet to be peer-reviewed) study found that, after Uber enters new markets, the rates of ambulance rides typically go down, meaning fewer people call professionals in favor of the cheaper option.

40 of 334 comments (clear)

  1. More like $15-$25 vs $500-$1000+ by Joe_Dragon · · Score: 5, Insightful

    More like $15-$25 vs $500-$1000+ more then a few bucks.

    1. Re:More like $15-$25 vs $500-$1000+ by sinij · · Score: 5, Insightful

      Getting sick in US often means bankruptcy, nearly certain if you are under insured. So extra $1K for an ambulance ride on top of $100K+ for a short hospital stay won't matter - you are about to be bankrupt and homeless anyways. Better ask them to drop you off at the nearest bridge, so you can jump off it.

    2. Re: More like $15-$25 vs $500-$1000+ by bill_mcgonigle · · Score: 5, Informative

      I got a *copay* bill once for a transport from one hospital to another (4 miles) of $2300. The full bill was $3500. This was a municipal ambulance run by a paid fire department. I drove the injured kid to the first ER and the hospital staff did nothing to stabilize, nor did the ambulance crew. It took them 15 minutes to arrive too (10 minute drive to the other hospital). $0 value.

      I can't blame anybody who calls a taxi for anything that doesn't need on-scene EMS.

      --
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    3. Re:More like $15-$25 vs $500-$1000+ by MitchDev · · Score: 3, Insightful

      Yep. Ambulances are insaely expensive (and may not take your insurance).

      My mom got sick at one of Detroit's casinos and they insisted she take an ambulance to the hospital rather than her friend driving her to the hospital and it cost her over $600 for a 2 mile trip to the hospital, no special lifesaving needed or used, just a ride on a gurney in the ambulance...

      Ridiculous

    4. Re:More like $15-$25 vs $500-$1000+ by The123king · · Score: 4, Interesting

      I'm a UK resident, and with the goverments campaign of saving money by shutting essential services, it may be a case that an Uber ride will get me to the nearest hospital much quicker than an actual ambulance. Heck, the bus might be quicker.

      --
      If you gave me a choice between a printer and a giraffe with explosive diarrhoea, i'll get my ladder and my raincoat
    5. Re:More like $15-$25 vs $500-$1000+ by BlueStrat · · Score: 2

      More like $15-$25 vs $500-$1000+ more then a few bucks.

      At least that much or more for even a very short ambulance ride in Michigan. Ambulance services are all private companies and if you've had rides in the past with them that you've failed to pay them for (which happens often as insurance has gotten very particular about what they will cover an ambulance ride for) they won't come when called. You're placed on a 'black list' if they send the bill to collection agencies and refused service. They're also infamous in the area for overcharging and/or charging for things they never used on that call.

      So as a consequence, most low/fixed income/senior people around here without a vehicle take an Uber, Lyft, or a normal taxi to get to the E.R. unless limbs are severed and/or blood is gushing out somewhere, etc.

      Strat

      --
      Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
    6. Re:More like $15-$25 vs $500-$1000+ by Person147 · · Score: 3, Informative

      Yes, there is absolutely no cost for calling an ambulance in the UK. Even if you don't pay National Insurance (effecively a tax to cover things like medical costs) I have never heard of anyone being charged for the ambulance. If you aren't a UK citizen or EU citizen with a special (practically free) card, then you technically attract a cost at end of any medical care you receive - which is seldom checked, charged or paid. I do not believe you get charged for the ambulance to get to the hospital in the first place. It is basically a public service.

    7. Re:More like $15-$25 vs $500-$1000+ by gnick · · Score: 5, Insightful

      They dicked around with him for like 45 minutes before they finally loaded him into the ambulance...

      I wasn't there for your incident, but a lot of the "dicking around with the patient before loading him" is the reason you call EMTs instead of Uber. Getting the patient to the hospital as quickly as possible isn't necessarily as important as getting the patient stabilized before transport.

      --
      He's getting rather old, but he's a good mouse.
    8. Re:More like $15-$25 vs $500-$1000+ by afidel · · Score: 3, Insightful

      Cool, Obama got 22.5M people insurance for almost a decade for $1T, Trump added $2T for tax cuts for the top 1%, which is a better use of money?

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
    9. Re:More like $15-$25 vs $500-$1000+ by Z00L00K · · Score: 2

      The core problem is the cost imposed on the patient on all healthcare in the US.

      However I don't have a problem with billing people that didn't need to get an ambulance for the cost if they could have taken a taxi instead. Like if you have a broken hand or so it's painful but you usually don't need an ambulance for that.

      Then in this case the Uber driver could have taken him to the ER first and then taken care of the other passenger - sometimes you just have to change your priorities.

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    10. Re:More like $15-$25 vs $500-$1000+ by bobbied · · Score: 4, Insightful

      Unless you are calling him a liar.

      If you like your doctor, you can keep your doctor..

      If you like your plan, you can keep your plan.

      It will save a family of 4 $2,500/year.

      I have a new doctor on a new plan and my healthcare costs went up... You decide what to call him.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    11. Re: More like $15-$25 vs $500-$1000+ by Anonymous Coward · · Score: 2, Informative

      I know in Australia they're not covered under Medicare (although doctors and the ER is covered). Its still way cheaper there ($300 ~ $500 depending on the city, compared to >$500 with insurance in the US), but it seems like this is something the State should cover. Emergency is an essential service.

      You don't know anything about Australian or US ambulance prices. Ambulances in Australia are run by the states, and are all completely different.

      In Vic you are looking at $1,000+. In Tas and Qld it is free. In WA, SA, and NT it is a private org, which is free for members. In NSW it is free of you have private insurance, or a heavily subsidized ~$300 if you don't.

      In the US (Cal) it cost me $150. That included the fire department sending a full fire engine to give me first response treatment until the private county ambulance arrived 5 minutes later to transport me to the ER.

    12. Re: More like $15-$25 vs $500-$1000+ by bobbied · · Score: 2

      Has this ever happened to someone you know?

      It happened to my mother, who got cancer and had no insurance or assets to speak of. Where it WAS a difficult situation for her financially, she didn't have to go bankrupt, but she did end up on welfare and Medicaid while she was disabled. The hospital wrote off a LOT of her medical costs before Medicaid kicked in.

      So I don't consider the safety net perfect, but we DO have one in the USA, or we did before the ACA...

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    13. Re: More like $15-$25 vs $500-$1000+ by Type44Q · · Score: 2

      "Trickle down" is real (Reagan told me); just disregard the smell of urine. ;)

    14. Re:More like $15-$25 vs $500-$1000+ by afidel · · Score: 2

      LOL, check your facts, but you knew that.

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
    15. Re: More like $15-$25 vs $500-$1000+ by Enigma2175 · · Score: 3, Informative

      Your anecdote does not invalidate the data. The data is that medical bills are the number 1 cause of bankruptcy in the US. From the USA Today/Motley Fool article:

      The New York Times reported that 20% of Americans under 65 with health insurance had trouble paying their medical bills over the past year. Of those, 63% claim to have used up all or most of their savings to tackle their healthcare expenses

      So even if people have medical insurance, in many cases they are spending every dollar they have for medical costs. This doesn't happen in most other countries. A lot of "shitholes" can provide all their people with medical care, but in the US it's not possible because the people who are making a lot of money off of other people's misery are much too powerful because of the horrible political system. If campaign finance is fixed then maybe there is a chance for this to change, but currently both the corporate parties are currently fully bought and owned which is the same reason that we don't have universal gun background checks or legal marijuana even though a majority of the people support such measures. We used to have a representative government, and we still do, but now the representatives work for the corporations and the rich rather than for the general public.

      --

      Enigma

    16. Re:More like $15-$25 vs $500-$1000+ by Deadstick · · Score: 2

      I have a memory snapshot from years ago, when I was driving through the Vegas casino district. I had to stop abruptly to avoid an ambulance, cornering hard, lights and siren on, tires squealing...and the driver was steering with one hand and sucking on a Slurpee-style cup in the other.

    17. Re:More like $15-$25 vs $500-$1000+ by edtice1559 · · Score: 2

      Which basically proves the ACs point and rebuts your own. You had a plan that didn't meet the minimum requirements which is a fancy way of saying that you were self-insuring for a good portion of your healthcare. There were many awful plans out there or as the AC put it, the 'policy you had was really more of a "yeah, sure we'll be glad to take your money and offer you pretty much nothing in return."' President Obama spoke poorly about "If you like your plan, you can keep your plan" because he likely didn't expect anybody would *like* a lot of the plans out there. That is he conflated a plan that people like with a good plan. I can see how one would expect a 1:1 correlation between the two. But apparently there were a lot of people who liked bad plans. I'm in the same boat as the AC. At the time of the ACA, my employer (private company) was *very* transparent about our healthcare costs. We had good insurance and nothing changed. What the ACA did take away was a chance to "roll the dice" and be under-insured which apparently a lot of people were doing because healthcare is so expensive. It's not surprising that ACA polls poorly. Without addressing the *cost* of healthcare, anything related to insurance is going to be unpopular.

    18. Re:More like $15-$25 vs $500-$1000+ by arth1 · · Score: 2

      I wasn't there for your incident, but a lot of the "dicking around with the patient before loading him" is the reason you call EMTs instead of Uber. Getting the patient to the hospital as quickly as possible isn't necessarily as important as getting the patient stabilized before transport.

      That would be fine if so much of the "dicking around" wasn't obtaining all the personal details and insurance cards, ensuring they get paid.

      Not to mention following a list of triage steps designed to prevent liability claims, not to actually do the patient any good.

      "Sir, when were the onset of your symptoms?"
      "Right before I called, There's a knife in my thigh!"
      "Sir, do you have any allergies?"
      "No. There's a knife in my thigh!"
      "Sir, do you have any history of substance abuse?"
      "No. There's a knife in my thigh!"
      "Sir, what is your weight?"
      "12 stones. There's a knife in my thigh!"
      "And how tall are you?"
      "1.82m. Could you please handle the knife in my thigh now?"
      "Sir, how do you rate your pain level on a scale from zero to ten?"
      "What the fuck do you think? THERE'S A BLOODY KNIFE IN MY THIGH!"

    19. Re:More like $15-$25 vs $500-$1000+ by gnick · · Score: 2

      That would be fine if so much of the "dicking around" wasn't obtaining all the personal details and insurance cards, ensuring they get paid.

      Your experience is different than mine. The few times I was transported by ambulance the EMTs made no mention of insurance or payment.

      --
      He's getting rather old, but he's a good mouse.
    20. Re:More like $15-$25 vs $500-$1000+ by david_thornley · · Score: 2

      So Obama was the first politician ever to say something generally true without enough qualifiers?

      The ACA was a very flawed step forward.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
    21. Re:More like $15-$25 vs $500-$1000+ by LordKronos · · Score: 3, Interesting

      I think you are the one being lied to, and not by the AC above you but by your insurer. When ACA was enacted, my employer provided coverage was very good, but not fully compliant either. Nope, it too had some nitpick detail that the plan didn't cover something. Specifically, it did not provide free preventative care visits, or free birth control.

      It really sucked when my plan was cancelled because of that. Oh wait, I forgot...it wasn't cancelled. The next time the plan renewed annually, they added an additional rider to the policy (every policy has tons of those) which provided those services at no cost. There was nothing stopping your insurer from slightly altering the coverage terms to make it compliant. They just didn't want to. Why? Most likely they saw it as a chance to jack up rates and pad their profits while saying "sorry, wasn't us....Obamacare".

    22. Re: More like $15-$25 vs $500-$1000+ by cyber-vandal · · Score: 2

      I'm fascinated by the idea that having to pay $2500 for emergency medical attention and transport is somehow "freedom".

  2. Easily fixed. by 140Mandak262Jamuna · · Score: 4, Insightful
    Just update the EULA with a fine print that nobody can read to say, "uber is not an ambulance service. Please do use uber instead of ambulance".

    You get to keep all the cool cash. But no liability! Hey, it worked with "uber is not a taxi company" schtick, why not now?

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  3. Re:Ambulance costs money? by RavenLrD20k · · Score: 4, Insightful

    Ambulances cost money no matter where you are. The only difference is what entity soaks up the cost of the ambulance. In the US, the cost of the service is placed directly on the person using the service, unless that person pays protection money to the mafia; er, excuse me. That should read premiums to an insurance company.

  4. the price of an ambulance will shock you. by nimbius · · Score: 3, Insightful

    After a motorcycle accident I was transported to a hospital for a strained shoulder. 24 hours later a firefighter showed up at my door and wedged an invoice under the threshhold. The bill? $1750.
    Now this story has an amicable ending because insurance covered this, however like all american healthcare its invoice-first. You're on the hook to pay for this service until you can claim or prove hardship, which in this case required two pay stubs and a gas bill. so if you get paid biweekly, thats a month without paying this bill, which is more than enough time for collectors to begin calling. This assumes you can immediately return to work to get paid, and most ambulance rides mean you arent going back to work anytime soon.

    the irony is that if companies like Uber paid any taxes at all, we might have a competent ambulance service that didnt cost as much as a used car.

    --
    Good people go to bed earlier.
    1. Re:the price of an ambulance will shock you. by bsolar · · Score: 2

      The point is not having some money set aside for emergencies is going to get you into trouble soon or later.

  5. Yep by rsilvergun · · Score: 4, Funny

    but honestly, who wants to pay for single payer healthcare? I mean, the cost alone is -$17 trillion

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  6. Uber is great for non life-threatening ER visits by scourfish · · Score: 2

    I've had to go to the ER for a non life threatening injury that prevented me from driving myself. I wish I would have though to call Uber or a cab. It would have saved me thousands.

  7. There's definitely a place for this by SlaveToTheGrind · · Score: 2

    Some people are in bad shape and need medical attention or at least monitoring during their ride to the hospital. They clearly shouldn't be using Uber.

    But others are stable and just need a ride. They clearly shouldn't be tying up an ambulance that someone else actually needs. In fact, Phoenix has a program where the fire department calls (and pays for) a cab for people like this who call 911.

    So a bright-line rule for Uber drivers not to take people to hospitals would be bad. And as noted in the article but cropped from the summary, people take taxis to the hospital all the time. Both taxi and Uber drivers need to (gasp) use their judgment to decide whether to take a given passenger on a given ride. This sort of situation doesn't seem any different.

  8. Re: Ambulance costs money? by K.+S.+Kyosuke · · Score: 3, Informative

    with a substantial bureaucratic overhead added in

    As opposed to the current complete lack of bureaucratic overhead in the US healthcare system?

    --
    Ezekiel 23:20
  9. The question I'd ask by bferrell · · Score: 3, Interesting

    Is the incidence of use "ride sharing" (Uber/Lyft/etc) over medical transport higher than say a cab?

    If not, this is a non-issue.

  10. Uber driver could be a doctor by FeelGood314 · · Score: 3, Interesting

    At least in Canada there is a good chance your driver is a doctor from the Caribbean or Eastern Europe. Our Ambulance service is pretty good here in Canada but you would be shocked at how many Uber drivers are doctors from poorer countries.

  11. Uber to the rescue! by sumdumfuk · · Score: 2

    I have only had to call an ambulance once in my life. The one time was for my stepdaughter who passed out and hit her head. By the time they got there, she was up and on her feet. She said she felt ok now, but they took her to the hospital anyway. The hospital is about 1/2 mile away from my apartment. The doctors said that she just got up too quick and whited out. Nothing to be concerned with and the bump on her head was not a concussion. About a month later, I got the bill. My out of pocket expense was $800 for a 2 minute ride. That was not even the the hospital bill! That was just for the ride in the ambulance! It was the first time I called an ambulance. I will never call again unless it is absolutely necessary! No wonder people call Uber!

  12. Re:Uber is great for non life-threatening ER visit by Kiuas · · Score: 2, Insightful

    I've had to go to the ER for a non life threatening injury that prevented me from driving myself. I wish I would have though to call Uber or a cab. It would have saved me thousands.

    Here in Finland the Social Insurance Institution actually will pay for your cab ride to a hospital for the part that exceeds 25 euros. That is, if you take a cab and the cost is 300 because of a long trip, you will pay 25 euros, the rest is covered by the state. Same goes for ambulances, the patient has to pay 25 euros for the ride to a hospital/nearest point of treatment. After that, once the patient is admitted to care, if he/she needs to be moved to another hospital for exams or treatment at a better equiped facilit, it is covered for by the single payer medical system, ie. the patient doesn't pay a dime for it.

    I work for the Hospital district of Helsinki and Uusimaa and as the largest district in the country we're in charge of all the highly specialized care in Finland, for example all of the really complex surgeries are handled here. Because we're one of the larger countries in Europe, this means we routinely get patients from up north in Lapland traveling distances of close to 1000 kilometers to reach urgent treatment here. In situations of extreme urgency, helicopters are used, this is usually done for example in cases where the patient has an entire limb detached due to an accident and needs to be operated within hours for recovery to be viable. Donated organs are also routinely flown in with copters,

    Obviously this isn't cheap, as transfering patients over long distances costs both in time of treatment staff as well as equipment an fuel costs. All that being said, our total medical expenditure for the public system is around 4040 dollars per capita, which is about 40,8 % of the 9890 dollars per capita spent in the States, according to the OECD..

    In fact, as I've said before and I'll say again: every single universal model in existence is cheaper than the current US model, which is why every other OECD member has adopted some variation of a universal model, not all of which are single payer.

    --
    "It is the business of the future to be dangerous" -Alfred North Whitehead
  13. Re:Ambulance costs money? by BlueStrat · · Score: 4, Interesting

    In the USA, if you call an ambulance, it will come pick you no matter what even if you don't have the ability to pay.

    This is not true in Michigan where I live for residential addresses. If that address has an unpaid bill sent to collections they won't respond unless you can prove you are not the same resident. I live in an apartment complex and had to call EMS once and spent ~5 minutes on the phone confirming that I was not the former resident who had an unpaid bill. That's some seriously fucked up shit right there. I'm just lucky the delay in dispatching a unit wasn't life threatening. That time.

    Strat

    --
    Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
  14. In the US Ambulances are billed differently by rsilvergun · · Score: 4, Insightful

    The hospital won't come after you for that $100k. Not with any real force. Ambulance companies are billed out of a completely different bucket and they _will_ get their money. Ambulance companies have notoriously bad debt collection practices that most poor people are well aware of.

    Furthermore, you can't file bankruptcy anymore. Not for real. All you can do is restructure your debt and pay it. It's one of the major legacies of the Bush Jr administration. They gutted the laws. If the judge likes you, you can pay slowly, but you'll still pay. If the judge doesn't like you your just boned. They'll order wage garnishment on behalf of private companies for amounts they see fit. If you're in the south you might end up in a debtors prison via contempt or court charges. The judge orders you to pay, you can't pay, they lock you up for contempt.

    There's been a major shift in how debt works in this country that nobody really talks about. Considering our media is largely owned by billionaires that's not surprising. Regardless, what used to be unsecured debt is now secured against all future earnings and any property you might own when you die.

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  15. Self diagnosis Re:More like $15-$25 vs $500-$1000+ by XXongo · · Score: 4, Insightful

    Most times an Ambulance isn't required. I don't see a problem here. If they choose an Uber over an ambulance, that's their chose.

    Yeah. You self-diagnose and your results depend on how accurate your self-diagnosis is.

    Guess wrong, you die. That's your choice. "I don't see a problem here" either, assuming "sometimes you guess wrong and die" is not considered a "problem".

  16. Secret bills passed by XXongo · · Score: 5, Informative

    They had to vote on the ACA bill first before they could find out what was in it.

    Yes... the Democrats passed the ACA after 79 hearings, and about two months of discussion, including multiple amendments from Republicans: https://mic.com/articles/17630...

    I was paying attention to the Republican complaint at how "quickly" ACA was passed right up until I saw how they decided to do in the "repeal and replace" bill, which was NO hearings, a bill written in secret, and an attempt to pass the bill before the budget office even stated what the cost would be.

    Not to mention provisions being added to the bill handwritten in the margins overnight before voting... which no senators or representatives actually admitted to adding https://www.vox.com/policy-and....

    The Republicans did everything that they accused the Democrats of doing, but even more so.

  17. Re:Ambulance costs money? by drunken_boxer777 · · Score: 2

    Paying insurance premiums does not mean that your ambulance ride will be covered. A family member used an ambulance and it was not an "in network service provider" so the cost was not covered. Same for the ER doc that saw my family member.

    As if you call 911 and ask "I have [insurance provider]. Is that ambulance in network? No? Please send an ambulance that is in network. I'll wait" and then get to the ER and ask, "I have [insurance provider]. Are you in network? No? Then I'll wait until an ER doctor who is in network is available."

    And they won't negotiate rates, and will happily send your bills to debt collection and ruin your credit rating.

    Frankly, the cost of ambulance rides and ER doctors should be legally regulated, with mandatory coverage by insurance providers, to prevent this. Maybe there's a copay, and it might vary based on your coverage, but it shouldn't be a surprise.