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Windows Phone 8.1 Users Are Having Trouble Downloading Apps From the Store (neowin.net)

An anonymous reader shares a report: While Microsoft ended mainstream support for Windows Phone 8.1 more than six months ago, there are some users that still utilize the platform as their daily driver. Although the company's overall mobile initiative isn't faring too well either, most users on older platforms are still there because they prefer it over the competition or weren't offered an upgrade path to Windows 10 Mobile. However, it now appears that Windows Phone 8.1 users are facing some unforeseen problems with the Store - and no, it isn't regarding the dearth of apps. According to reports, people on the platform have been unable to download apps from the Store since yesterday. Hundreds of people over in Windows phone Facebook groups, Reddit, and Microsoft support forums are complaining that they are being hit with error code 80070020 when attempting to download apps from the Store using their Windows Phone 8.1 devices. We have confirmed the presence of the issue on our devices too.

64 comments

  1. Related to /. downtime? by Anonymous Coward · · Score: 0

    These could all have the same root cause, the Slashot outage and the Windows 8 app errors. Someone is really messing with those 6 users.

    1. Re:Related to /. downtime? by rwven · · Score: 1

      The bizarre thing to me is that I can understand sticking with 7 over 10 if that's your thing, but why would anyone in their right mind stick with 8 over 10 when 10 was a free upgrade?

    2. Re:Related to /. downtime? by Anonymous Coward · · Score: 0

      This story is not about desktop Windows. But, Windows 8 is not that bad and Windows 7 is not that great. If you specifically hate 10, then you can use either, and 8.1 is EOL in 2023.
      (among things 10 does an OS upgrade every six monthes)

    3. Re:Related to /. downtime? by mcswell · · Score: 1

      Because many Windows phones can't be upgraded to Windows 8--too little memory.

    4. Re:Related to /. downtime? by rwven · · Score: 1

      Windows 10 is essentially 8.1 with a performance upgrade and a huge reduction in craziness. Having extensively used both, there's no legitimate reason to stick with 8.X over 10. It's just a silly decision.

  2. Win Phone 8.1 users are delusional by anthony_greer · · Score: 2

    Give up the ghost already folks, Windows Phone IS A DEAD PLATFORM! As a Win Phone 7, 8 and even 10 user early in each products life cycle, I see why people like it so much, I really preferred it to android or iOS but I simply could not get the tools I need to get stuff done. It is sad that we have a duopoly but that is what it is.

    1. Re: Win Phone 8.1 users are delusional by ArmoredDragon · · Score: 1

      Duopolies inevitably result in any market that requires both developer and end user support. Microsoft was well aware of this, but thought they could money their way into being the third in the economic rule of three that applies to most other markets {this was their words, by the way.) Combine that with the fact that Microsoft kills its developer platforms all the time, and you didn't need to be an expert to figure out where this was headed.

    2. Re:Win Phone 8.1 users are delusional by Stormwatch · · Score: 2

      Maybe they're well aware of it, but hey - got a phone, it still works, why spend money before you really have to?

    3. Re:Win Phone 8.1 users are delusional by DogDude · · Score: 2

      It's a dead platform because you couldn't get the tools you needed to get stuff done? Well than you for your decision, King Greer. Since my Windows Phone does everything I need, do I have to give it up, too? May I keep using it, even though you've designated it to be a "DEAD PLATFORM"?

      --
      I don't respond to AC's.
    4. Re:Win Phone 8.1 users are delusional by UnknowingFool · · Score: 1

      It's a dead platform because you couldn't get the tools you needed to get stuff done? Well than you for your decision, King Greer. Since my Windows Phone does everything I need, do I have to give it up, too? May I keep using it, even though you've designated it to be a "DEAD PLATFORM"?

      No it's a dead platform because fewer and fewer new apps are being made for it as noted even by MS. It's a dead platform because current app developers are abandoning Windows Phone to focus on Android and iPhone which the vast majority of their customers are using. It's a dead platform because MS said it will no longer focus on new features or hardware but will still provide security updates and patches. If you want to keep using your phone, go ahead. But the day is coming soon where you won't be able to get new hardware or features from MS at the same time your app developers stops updating your favorite apps and no new apps can replace them.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    5. Re:Win Phone 8.1 users are delusional by anthony_greer · · Score: 1

      I can roll my own for some things but if my bank or broker or online service or whatever other entity I do business with doesn't provide an app there nothing I can do about it.

    6. Re: Win Phone 8.1 users are delusional by ArmoredDragon · · Score: 1

      I didn't say you don't have a phone. Android and iOS have gone way beyond being phones, however.

    7. Re:Win Phone 8.1 users are delusional by Anonymous Coward · · Score: 0

      We just outfitted our office with new Lumia 950 XL Windows 10 phones.

      It's still the preferred device for 30-40y/o's

    8. Re:Win Phone 8.1 users are delusional by Anonymous Coward · · Score: 0

      The issue is that AT&T (here in the US) pushed the Nokia Windows 8 phone onto a LOT of prepaid subscribers, retailing the phone for less than $100. People who typically have AT&T's "GoPhone" service don't exactly have $100 to regularly spend on a new phone even if they wanted to.

      Yes, I believe Microsoft needs to have either an upgrade path (that particular Nokia model I'm talking about had no official Win10 upgrade path, although if you were on their beta-testing program you could at least keep it on your Nokia) or needs to keep the Windows Store open for Win 8 Phone users. It's not like Microsoft doesn't have the resources to keep it open.

    9. Re:Win Phone 8.1 users are delusional by UnknowingFool · · Score: 1

      We just outfitted our office with new Lumia 950 XL Windows 10 phones.

      Congrats? But that doesn't address the problem. If no new apps are coming on Windows phone and developers are abandoning current apps, what apps will your coworkers use? Outdated ones. Also your coworkers will probably not be getting any new Windows 11 phones in the future or newer hardware for the Windows 10. It's would be the same as if your office got new Blackberry phones.

      It's still the preferred device for 30-40y/o's

      At your work maybe but that does not represent worldwide or the US. 30-40 year olds don't have as high ownership as younger generations but they still have almost 90% in the US. Yet Windows Phone represents about 1% of the US marketshare. If it was the "preferred" device for 30-40 year olds in the US, that number would be much, much higher.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    10. Re:Win Phone 8.1 users are delusional by Anonymous Coward · · Score: 0

      > It is sad that we have a duopoly but that is what it is.

      There used to be several other mobile operating systems that were successful or were being developed: Symbian, Bella, Maemo, Meego, Meltemi; Microsoft killed them all with its contract with Nokia, then Microsoft killed WP7, WP8 and WM10 with its own incompetence.

      It is not the fault of Apple or Google that there is a duopoly.

    11. Re: Win Phone 8.1 users are delusional by Anonymous Coward · · Score: 0

      It's like the alligator carries its young in its mouth. Wait, I was thinking of some animal that ate their young. I give up, but that's what it seems like M$ is doing.

    12. Re:Win Phone 8.1 users are delusional by Anonymous Coward · · Score: 0

      They should open source it; it'd probably pick up in popularity if they did.

    13. Re:Win Phone 8.1 users are delusional by DogDude · · Score: 1

      Sweet Jesus, I would never do banking on a phone. That's a terrifying idea.

      --
      I don't respond to AC's.
    14. Re:Win Phone 8.1 users are delusional by mcswell · · Score: 1

      I have one, and as long as it does what I need (which it does), I'm keeping it.

      Besides, what are my choices? Android, where there are never updates or even security fixes (unless you buy from Google, or install some other OS). Apple, which costs an arm and a leg. At least my Windows 10 phone gets security fixes.

    15. Re:Win Phone 8.1 users are delusional by mcswell · · Score: 1

      Outdated apps in what sense? They were good enough in 2017, why will they suddenly become not good enough in 2018?

    16. Re:Win Phone 8.1 users are delusional by UnknowingFool · · Score: 1

      Outdated apps in what sense? They were good enough in 2017, why will they suddenly become not good enough in 2018?

      First, you're implying that 2017 was that last time some of these apps were updated. As this report notes, its been happening for years with WP apps. In some cases, apps that haven't been updated in years are the only ones available. Second, for those apps that have been updated recently does not mean that they have the latest and greatest features on par with other versions. Take for example this Twitter for WP comment.

      It takes way too long for this app to catch up to Twitter's new features. As of the date of this review (11/13/17), it still does not support 280-character tweets, even though the website and Twitter apps for other platforms have supported the longer tweets for about a week. Also, it's been over a year and a half since Twitter introduced the ability to describe pictures to the visually impaired, yet the Twitter app for Windows still can't do this.

      And that's if the app is bug free. As many WP users have noted, popular apps are crashing all the time because the developers barely update them to fix them. For example, Facebook has a great deal of instability and bugginess. And that's a Facebook which can afford decent programmers. It seems to that Facebook doesn't care about WP users or they can't get it right with their billions of dollars. I would guess it's more that WP users aren't enough for them to care.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
  3. It's just an experiment. by OpenSourced · · Score: 3, Funny

    Windows Phone users are considered an endangered species, and a careful experiment is taking place, where a selective stress is induced in the fragile ecosystem, to watch the reaction of the elusive beasts.

    --
    Rome taught me patience and assiduous application to detail. Virtues which temper the boldness of great, general views.
    1. Re:It's just an experiment. by Anonymous Coward · · Score: 0

      Would you pump ass for a Christmas dinner?

  4. Well that is what you get. by jellomizer · · Score: 1

    I have no real gripe against Windows Phones.
    But in the market you needed to be rather stupid or just a risk taker to get one when they were out.
    There were the following issues.
    1. Android and Apple had/have a solid place as #1 and #2 in popular Cell phone market. Apple Selling more Units (full phones and OS) while Android is the most widely distributed. (Hence Google pulled a Microsoft). Microsoft Windows Phones were a distant #3 for a while.

    2. Microsoft has historically sucked at interopability. Being very behind in making 64bit versions of its OS, having software work on non-x86 hardware was always an issue. They made .NET to help fix these problems, yet .NET needs to be compiled for every type of devices. This means the wealth of software availability in windows, will just not be available.

    3. Microsoft burned a lot of bridges in the past, Thinking they will be #1 for ever. So now a lot of vendors who have been burned my Microsoft were not too interested in MS Development for phones.

    4. The Microsoft brand became the product that you needed, not the product you wanted. There wasn't anything you needed on a Microsoft Phone, so people in general didn't want it.

    If you have a Windows Phone, you should be considered lucky that you had it as long as you did. But it is now going into legacy mode, and getting updates will be hard to do. As Microsoft is ramping down its support.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    1. Re:Well that is what you get. by bazorg · · Score: 1

      If you have a Windows Phone, you should be considered lucky that you had it as long as you did. But it is now going into legacy mode, and getting updates will be hard to do. As Microsoft is ramping down its support.

      With some luck, malware developers will overlook these devices and they will work in 2 years more or less as they work now.

      The camera on a Lumia 925 is good enough, the maps are good enough, the browser is good enough. When these older devices fail, there will be plenty of alternatives, with or without Microsoft making them. If they decide to make a portable Xbox device, maybe they can get their hands on a profitable slice of the mobile market, or at least defend what they have from the not-mobile Xbox before Android consoles take over.

    2. Re:Well that is what you get. by ssufficool · · Score: 1

      1. The market ranking has exactly jack shit to do with how useful a product is.
      2. The app ecosystem for Windows is sufficient for every day work. It has mail, calendar, browser, Cortana (if you care), texting, Skype, and phone.
      3. See #2
      4. See #2

      And for your final comment, I call more bullshit. I have scrapped more Android hardware than I have Windows phone hardware. Many of my android devices stopped getting the latest updates due to either hardware limitations or vendors not shipping updates. My windows 8.1 phone I ditched a year ago after 2 years of use. My windows 10 phone I have had for over 1 year and still receive updates.

      The Windows device is uncluttered, organized (by sane categories) and predictable. My experience with Android is that it is cluttered, unpredictable, unorganized and has an app ecosystem I have to filter through endlessly to find one decent app. My experience with Apple is far less, but my limited interaction has left me unimpressed.

      Not written from my Windows 10 1709 phone, but from my Linux desktop running Google Chrome. So, go ahead and call me a MS fanboy.

  5. Remember, this came out in 2014. by ZorinLynx · · Score: 1

    You might be reading along thinking "Eh it's another old phone platform, people should move on already" but remember that Windows Phone 8.1 came out in 2014. That was four years ago.

    The iPhone 5S also came out in 2014, and is still being fully supported by Apple. Even older iPhones that didn't get iOS 11 are working fine and can still download apps. With Android phones it depends on the company, but the Play Store is still working for everyone as far as I know.

    How can you trust a company that drops old products so completely, so quickly? Microsoft is shooting themselves in the food by doing this.

    1. Re:Remember, this came out in 2014. by Anonymous Coward · · Score: 0

      I often wonder if management at Microsoft believe in their own products, particularly those that chase trends. It's like they get a little bit of traction on something, design it as some monument and then if it isn't immediately successful dump it.

      Google is no better but Microsoft gets scared really easily and then salts the earth where app infrastructure was. I can't wait to see what shit breaks in Windows 10 when they give up the Windows App Store

    2. Re:Remember, this came out in 2014. by Anonymous Coward · · Score: 1

      The 5S has 10s of millions of users. Winders Phone has a marketshare lower than the rounding error of the statistic.

    3. Re:Remember, this came out in 2014. by Xenocrates · · Score: 1

      Premium hardware versus software product. Apple doesn't support the version of iOS that come out on the 5S with much of anything. You can upgrade it to the latest, or mostly suffer without software support. On the other hand, for the phones with the option to upgrade to Windows phone 10, you still get a modicum of support, admittedly, not very much beyond bare minimums. Look at Google, they don't support 4 year old software, and nor do they or most manufacturers support 4 year plus old phones. If you want any support, you need to flash new ROMs for your android device, and most manufacturers try to make that hard. I won't say this is a non-issue, but in comparison to other manufacturers, a clear EoL policy, and Microsoft's usual attempts to enable you to upgrade to their latest software means that while the app store is currently hosed, they may very well fix that, and if they don't, they made it pretty clear that they were getting ready to shelve it. Unlike say, Nextbit, or dozens of other smaller phone manufacturers, or even the big ones, who have folded, or simply stopped updating it, with the only notice that they stopped being that things gradually fail.

    4. Re:Remember, this came out in 2014. by DogDude · · Score: 1

      How can you trust a company that drops old products so completely, so quickly?

      Because Microsoft rarely does this, especially when compared against other companies in the consumer electronics industry. Windows 8 was a dud, so they gave everybody the new version of their software in order to move on, at no cost. Their other platforms are generally supported, much, much longer than other players in the industry support their respective platforms. We're still happily using Windows 7, and will for at least a few more years.

      --
      I don't respond to AC's.
    5. Re:Remember, this came out in 2014. by Anonymous Coward · · Score: 0

      Maybe MS doesn't support OS/hardware on other devices as long as it does on the desktop

    6. Re:Remember, this came out in 2014. by Anonymous Coward · · Score: 0

      Posts like yours are confusing because of the polysemy of the word "support" in computer jargon.
      This story exists because Microsoft made some kind of change. Users could download apps before the change, and now they can't. There's no reason Microsoft was obligated to make that change.
      Companies don't have to shut off the stuff that enables users to do something, just because they don't want to use resources on all of the other things also known as "support".

    7. Re:Remember, this came out in 2014. by UnknowingFool · · Score: 1

      Because Microsoft rarely does this, especially when compared against other companies in the consumer electronics industry

      Do you remember the previous phone attempt by MS called the Kin that didn't last 3 months? If we stick to phones specifically, Windows Phone 7 lasted 3 years; however, some Windows Phones on 7 could not be upgraded to 8 so MS definitely abandoned those consumer. With Windows 8 and then 8.1, the same thing happened where consumers couldn't update their phones to newer versions. While you can say Apple does the same thing, you'd be stretching the truth as up until this year, the iPhone 5 got 4 new versions of iOS (6 -> 10).

      Android as an OS has long term support. Manufacturers that make the phones have mixed track records on how long your phone is supported.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
    8. Re:Remember, this came out in 2014. by l20502 · · Score: 1

      Android might not receive many security updates, but old versions of the Play store still work just fine, the only issue is that many apps are too bloated for the CPU/storage of the older phones to handle.

    9. Re:Remember, this came out in 2014. by Anonymous Coward · · Score: 0

      > some Windows Phones on 7 could not be upgraded to 8 so MS definitely abandoned those consumer.

      There were _no_ upgrades from WP7 to WP8. WP7 was based on WinCE and only ran on a specific set of single core SOCs. WP8 _required_ dual core and, again, only a specific set of dual core SOCs. There was a complete disjoint between the two. Much of the development software was also a disjoint.

      There had been a complete break between WP6.x and WP7 where _everything_ was completely incompatible between the two. The developers had been broken twice and decided they wouldn't be fooled a third time so dumped the idea of bothering with WM10 and UWPs.

    10. Re:Remember, this came out in 2014. by bekeleven · · Score: 1

      This. Anybody watching 6.9 fold into 7 fold into 8 would be a fool to think microsoft would support a physical device.

      I liked my windows phone, while it was supported.

  6. And this is why I dont use MS app store by Anonymous Coward · · Score: 0

    They are pushing it like mad on Windows 10, but this kind of crap is why I'd never buy anything from them. They simply do not have the trustworthiness as a provider of an application store that can, at any given time, decide that you no longer have the app you paid for.

    MS is run by beancounters. The moment they decide to retire something because it no longer prints money, it is a gone. Still used it? Something you paid for no is no longer available or no longer works? Sucks to be you.

  7. Look, even Kevin don't care no more by Anonymous Coward · · Score: 0

    So this is news? My god, woman, get back in the kitchen!

  8. All 3 customers? by davebarnes · · Score: 2

    Can't these 3 people just buy new phones?

    --
    Dave Barnes 9 breweries within walking distance of my house
    1. Re:All 3 customers? by Anonymous Coward · · Score: 0

      Not everybody has the will or money for a new phone. I know a few people that still refuse to use smart phones. If it weren't for the evolution of networks, they'd be using the old Nokias.

    2. Re:All 3 customers? by Anonymous Coward · · Score: 0

      And all three can set up a phone conference to discuss this late breaking development, or the Oscar awards night.

    3. Re:All 3 customers? by mcswell · · Score: 1

      No, I can't. More importantly, why should I, when the Windows phone I have works just fine?

    4. Re:All 3 customers? by Anonymous Coward · · Score: 0

      I wouldn't call not being able to download apps, "working fine", but that's me.

  9. Windows Phone Facebook groups? by Anonymous Coward · · Score: 0

    Now that'd be a description of Hell if there's one. Hell squared, actually.

    1. Re:Windows Phone Facebook groups? by Anonymous Coward · · Score: 0

      You won the Internet today; well done Sir, well done...

      (The thread can be closed now).

  10. When walled gardens becomed walled prisons by Anonymous Coward · · Score: 0

    You were warned not to play in the garden, now you are imprisoned in it. Choose an open source phone with an unlocked bootloader instead.

  11. Mmmmh by nospam007 · · Score: 1

    Both of them?

  12. You love to be hated by Anonymous Coward · · Score: 0

    Everyone knows if you buy anything or interact with microsoft you are opening yourself up to abuse. They have been criminally convicted multiple times over for their business practices and sued many more times over for their shenanigans.

    You know your getting into a relationship with an abusive other, you were told, you were warned, then you whine when abused. You then turn around and continue to support and fellate the abuser.

    I have no sympathy left, why would I? The solution is obvious and simple, just leave.

    Do MS users have some sort of stockholm syndrome? I have noticed my own government utilizing their products, I have seen schools businesses and hospitals using it. I watched a mans computer become a brick due to an update gone wrong where it attempted to overwrite and update his OS while in the middle of a work day.

    *shrug* Do whatever you want I suppose but do not act surprised or indignant at the abuse you know your going to receive especially when your just going to bend over the next day and take it again without blinking.

    1. Re:You love to be hated by Northdot · · Score: 1

      Your comment from 1996, when Microsoft ruled the world, is interesting.

      But these days Google, Apple, Amazon, and Microsoft are all abusive and pushing things as far as they possibly can in search of profit.

    2. Re:You love to be hated by Anonymous Coward · · Score: 0

      I would posit that this is because they observed what the public will tolerate and then applied it to their own practices. You are very much correct.

      Microsoft is still abusive to this very day, they are also still the most used operating system, so I am also still correct in my assessment that people are willingly entering into an abusive relationship and then shaking tiny fists of rage all the while knowing that what they were getting into.

      I wish it was not so, I wish I was wrong. I do not like seeing these calculating machines that I love so dearly being harnessed to abuse people. Had I my way sir/madam, I would destroy microsoft/mac and linux would rule supreme allowing us all to move to a higher level of possibility, utility, and function.

      I know linux is utilized in mac as well as android and I find it distasteful. I find the entire urge of these giants to abuse the populace at large distasteful, it saddens me to no end.

      What I find even more distasteful though is people running full tilt into the meat grinder of microsoft with their arms flung wide open, a smile from ear to ear and tears of joy streaming down their cheeks.

  13. Too bad... by XSportSeeker · · Score: 1

    It's too bad that you got yourself a phone with a dead platform, but move over, it's not going anywhere.
    I jumped ship back in the Lumia 1020 days because I knew this ship was going to sink.

  14. System Date? by rickb928 · · Score: 1

    'error code 80070020' is produced by several Windows operating systems. It's afflicted some Windows Phone 10 users before.

    Most solutions were either rechecking the associated Microsoft account, verifying system date/time were correct and for location, and system updates for Windows Update, which won't help phone users.

    Always a chance this is final implementation of EOL for 8.1 users.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  15. I'm sure all 5 users are distraught. by johnwfran · · Score: 1

    no further comment.

  16. "hundreds of people" by nuckfuts · · Score: 1

    That sounds about right.

  17. Well isn't this karma? by UnknowingFool · · Score: 1

    Remember this news when Microsoft first launched Windows Phone by staging a mock funeral for the iPhone?

    --
    Well, there's spam egg sausage and spam, that's not got much spam in it.
  18. wrong title by Anonymous Coward · · Score: 0

    Windows Phone 8.1 User Is Having Trouble Downloading the App From the Store

    There, fixed that for you.

  19. Windows Embedded 8.1 Handheld also affected by infernalC · · Score: 1

    Windows Embedded 8.1 Handheld is also impacted. I know because I happen to work for a company with a deployment of over 1000 units. Unlike the consumer version, the end of mainstream support of these things is not until 7/2019. Examples include Panasonic FZ-E1 and Honeywell Dolphin CT-50.

    1. Re:Windows Embedded 8.1 Handheld also affected by Anonymous Coward · · Score: 0

      Thx, as this confirm this is not a conspiracy.

  20. What... by jkg2 · · Score: 0

    ...all three of them?

  21. Keyword... by Waccoon · · Score: 1

    "Unforeseen"... haha.