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Chromebooks Don't Suffer From Bad User Experiences Found on Windows and Mac Computers, Google Says (aboutchromebooks.com)

Kevin C. Tofel, writing for About Chromebooks: Having worked for a Google Chrome Marketing team over an 18 month period, I never saw a project that aggressively goes after Windows and Mac computers like the one that was published today [Editor's note: the video is unlisted, but accessible]. [...] As someone who has used (and often still does use) other platforms, I can't really disagree with the point of this video. For too long, computer users have had to deal with cryptic errors, updates that can take hours to install and the dreaded blue screen of death / spinning beach ball.

Granted, some of my personal experience with those issues was when I was in corporate IT for 15 years; that career ended for me (by choice) back in 2007. And clearly, all desktop / laptop platforms have improved since then. Even so, Google is highlighting the modern approach of Chromebooks with this short video and that's an important point.

28 of 185 comments (clear)

  1. News for nerds? by Anonymous Coward · · Score: 5, Insightful

    Manufacturer says their product is good and people should buy it

    News at 11, bitches!!!

    1. Re:News for nerds? by Joce640k · · Score: 5, Interesting

      Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

      Let's see how this ends.

      --
      No sig today...
    2. Re:News for nerds? by lgw · · Score: 4, Insightful

      Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

      I don't think that's how it's going to work out, long term, at least in the consumer space. I expect Windows will eventually be free, or nearly so, while Office and other MS cloud offerings are monetized as a subscription. Heck, isn't Office free on mobile, since people aren't used to paying for mobile apps?

      MS has realized the end is coming for their traditional consumer revenue model. As everyone moves to mobile, Office is the only footprint MS really has. They really want to make money for cloud services for mobile users - which will of course be subscription-based. Good luck with that - it's a crowded space.

      Of course, their enterprise products have always been subscription based, as the real money was in the support contracts.

      --
      Socialism: a lie told by totalitarians and believed by fools.
    3. Re:News for nerds? by postbigbang · · Score: 5, Informative

      Windows free? Nope. Not gonna happen.

      Chrome is just a subscription-less operating environment.

      The entire post is Google PR. Why? Chromebooks are cloud devices and of course you'd have a great experience, because you would blame problems on cloud vendors.

      What's at play here is the cloud model vs client/server or endpoint resource/storage. 32GB of storage is less than I have on my phone, and I'm not alone.

      The Chromebook is a terminal access device. Remember Sun and their Network-is-the-Computer maxim? Who was CTO of Sun at the time? Remember Eric Schmidt? He also worked at Microsoft-hating Novell for a while, too. The Chromebook is a pointedly stupid edge terminal device, devoid of much power, and priced accordingly. It's part of a centrist computing model where you PAY some one in the center to give you your fix of processing.

      This is not to say kind things about Microsoft, rather, the Chromebook is simply a terminal with memory. Comparing it to Windows isn't a good argument, as Chrome and Windows in the context of the Chromebook are two different things and models.

      --
      ---- Teach Peace. It's Cheaper Than War.
    4. Re:News for nerds? by postbigbang · · Score: 3, Insightful

      So tell me you're good with the typical 32-64GB of storage. Tell me you're ok with 1080p. Tell me you're good with speakers that sound like tin cans. Tell me you're into all that peripheral device attachment option pack. Tell me you're good with dual OS.

      Why not simply buy an inexpensive 8MB/500GB laptop with actual LInux on it? I write this on a Lenovo running Debian underneath, Cinnamon on top. It's not the world best, but it's durable, has reasonable speakers, a few extra jacks, and yeah, 500GB instead of 32.

      It's a terminal. Simply a terminal. Cool terminal. Terminal.

      --
      ---- Teach Peace. It's Cheaper Than War.
    5. Re:News for nerds? by nukenerd · · Score: 2

      Meanwhile, the geniuses at Microsoft are planning to move Windows to a rental model.

      I don't think that's how it's going to work out, long term, at least in the consumer space. I expect Windows will eventually be free .... MS has realized the end is coming for their traditional consumer revenue model.

      Microsoft will never make Windows free. Their traditional consumer revenue model is certainly an end because people will no longer queue overnight like lemmings for every new release of Windows, Word, or whatever, and sales of PCs (usually pre-loaded with Windows) are going down like a lead balloon. So to get an income in the future they want you to rent - giving a steady and predictable income, unlike the bonanza-drought-bonanza-drought of the Win 9x years for example, with the added bonus that they don't have to do much development in future except for security patching, and the occasional make-over to make you feel you are paying for something.

      As for whether consumers will accept it - of course they will. Renting rather than buying, and paying by Direct Debit, are in fashion, so once MS have your bank details most consumers will hardly notice the MS take amongst the other noise in their bank statements. In fact according to the manager of my local bank branch, most people scarcely glance at the detail in their statements these days, especially as "going paperless" seems to make them less likely to be read anyway.

    6. Re:News for nerds? by postbigbang · · Score: 2

      Terminal with a decent battery. Everyone needs one.

      --
      ---- Teach Peace. It's Cheaper Than War.
    7. Re:News for nerds? by AmiMoJo · · Score: 2

      Gave a Chromebook to my mum. Linux would be a support nightmare. Only peripherals she needs are a mouse and occasional USB memory stick. Speakers sound fine, 32GB storage is fine.

      It's a great low maintenance machine. Somehow they made updates work properly, not like Windows. Some people crap themselves about the cloud stuff but for her having a proper backup is worth the small privacy trade-off, and Chrome with uBlock Origin blocks most of the advertising stuff anyway.

      The only real issue she has is that now and then they make a cosmetic change to Chrome, but she had that with Firefox and Pale Moon on Windows too.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    8. Re:News for nerds? by postbigbang · · Score: 2

      Great edge use case. Chromebooks for civilians are not a bad idea.

      --
      ---- Teach Peace. It's Cheaper Than War.
    9. Re:News for nerds? by lgw · · Score: 2

      Google's pretty good at going after that "99% of people" edge use case.

      --
      Socialism: a lie told by totalitarians and believed by fools.
  2. No privacy worries as well... by Anonymous Coward · · Score: 5, Insightful

    With everything stored with a third party provider, I have no need to worry if my data is protected from prying eyes, as it is as protected as Google wants it to be.

    No thanks... keep your Chromebooks. A netbook with Tails or even Ubuntu is a lot better on the low end.

  3. True by Anonymous Coward · · Score: 4, Insightful

    Chromebooks suffer from lack of experience period. They are the most neutered of computers, you can't actually do anything with them.

    1. Re: True by tepples · · Score: 2

      "Programming"? I'm guessing you either A. put it in "prompt to reformat at every boot" mode or B. bought a Chromebook that supports Crostini, which only a few newer, high-end models can use. Or what option C am I missing?

  4. Different bad user experience... by b0s0z0ku · · Score: 2

    Not having enough local storage to save your work locally all the time, and having to rely on "someone else's computer" to store your personal data. I'd say that qualifies as "bad UX."

    1. Re:Different bad user experience... by squiggleslash · · Score: 4, Insightful

      Virtually all Chromebooks have an SD card slot. They all have USB. And while the cheapest come with only a little bit of storage built in, "not having enough local storage" is rare in the mid range and high end Chromebooks. So I don't feel like your criticism is entirely fair.

      You are definitely encouraged to upload your data, and many applications don't even support local data (because they're websites!) But even that'll change as Crostini matures and becomes mainstream.

      --
      You are not alone. This is not normal. None of this is normal.
  5. Current state of Chrome OS by nine-times · · Score: 4, Interesting

    I don't know what the current state of ChromeOS is, but there have been a handful of things that have made it unappealing for me.

    1) The focus on web apps. I tend to want local native apps. They provide a more consistent UI when they take cues from the OS GUI instead of just being "whatever the web developer thought looked cool." Also, I don't want to figure out what I have to do to get my word processor to work when I'm in airplane mode.
    2) The focus on web storage. I want my computer to generally work offline without needing to plan ahead. I generally don't want to have to think, "Oh, I'm gong offline soon, so I should make sure to sync the files I need to my local storage." I just want all my stuff to be there when I need it.
    3) Being tied to Google. I have a Google account, but I don't particularly like the idea that I need a Google account just to use my computer. Thought admittedly, Apple and Microsoft have been moving in the same direction, being more aggressive to push you to use iCloud and Microsoft/Azure accounts. Still, I don't like it.

    Why can't someone just make a good, reliable, modern computer that works out of the box, without trying to force any personal assistants, online services, app stores, or VR nonsense on you?

    1. Re:Current state of Chrome OS by btroy · · Score: 2

      Here you go: https://puri.sm/

  6. Cannot take seriously by wjcofkc · · Score: 2

    All I saw in that video was a bunch of no longer applicable OS shit memes. The video provided no compelling marketing. I saw nothing of interest. What was presented looked like a social media consuming toy version of a computer. I am on a Windows 10 machine with an ancient FX 8350 and 16 gigs or ram. I wait for nothing except perhaps for compressing and decompressing multi gigabyte directory structures. I have Linux on an old i5 laptop and it is as fast as it can be. For android I have an S8+. For my serious computing needs I really do need 3 machines for my work, expect for the Android. Half the time my SIM card is in an old BlackBerry Classic because it suits all my mobile needs.

    Why would I want this? That is what the video should have covered.

    --
    Brought to you by Carl's Junior.
  7. Press Space Enter to lose data by tepples · · Score: 2

    Last I read, only a Chromebook in developer mode can sideload APKs, and in developer mode, the firmware prompts the user on each boot to press keys to disable developer mode (which wipes the drive). So you'll have to end up keeping your Chromebook under lock and key in order to keep someone else from turning it on, following the prompts, and losing all your data since last backup as well as the use of the machine until you can get all your stuff reinstalled. (I wrote about this elsewhere.)

  8. Chromebooks are for inexperienced users by goombah99 · · Score: 4, Insightful

    Since virtually everything you can do is something you can do in a browser the comparison point ought to be to firefox not an actual operating systems.

    CHeomebooks barely have a user experience. Their abilities are so lightweight it's not asking much that it do it well.

    Oh sure you could run them unlocked. I've done it. And I have to say the user experience is insanely painful when you switch it to "debug" mode to allow you to install anything other than the blessed browser based apps. I can tell you that the first time you forget to hold control-D down during any reboot and it wipes the disk, it's a probably the worst possible user experience you could imagine.

    Try installing something. Anything from a package manager.... oh wait you can't. You get what they have and it's browser style apps. you can't use any of the other ports.

    it's locked down.

    So it's the perfect device for 75% of the people out there who are better off being prevented from doing stupid shit than being offered versatility. I might be underestimating that market. It's the toaster of of computers. Even android phones can do more. it's like a firestick with a keyboard.

    --
    Some drink at the fountain of knowledge. Others just gargle.
  9. Slash Ver Tisement by sexconker · · Score: 4, Insightful

    To the tune of the Captain Planet theme song:

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    With ad dollars, maximized,
    We'll once more try to sell this site.

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    Gonna make our users wonder
    Why they still click after, every blunder!

    You'll pay for this, Slash Ver Tisement!

    We're the Slashdotqueers.
    You can be one too!
    'Cause trolling on this site is the thing to do.
    Leaving and ignoring is not the way,
    Hear what Slash Ver Tisement has to say:

    "THIS SITE IS FUCKING DEAD!"

  10. Re: Yeah, hidden tracking ... by DontBeAMoran · · Score: 2

    Android = Google = ads = tracking
    Chrome = Google = ads = tracking
    ChromeOS = Google = ads = tracking
    Chromebook = Google = ads = tracking
    Windows 10 = tracking

    The only sane choices left are macOS, Linux and BSD. And since Apple have gone completely insane on the hardware Mac side of things, that leaves Linux and BSD. And we're heard for years that BSD is dying, so that leaves systemD... I mean Linux as the only possible choice.

    --
    #DeleteFacebook
  11. No crappy user experience? by bungo · · Score: 4, Interesting

    I'm writing this on a Google i5 Pixel Chromebook.

    The god-damn bluetooth keeps turning off. If I put it to sleep, there's a 50-50 chance than the bluetooth just turns off and a reboot is needed to get it working again.

    Google do not have a fix. Lots of people have the same problem.

    This is a crappy user experience.

    And this thing was damn expensive as well.

    --
    "The best part? I became an ordained minister while not wearing pants." -- CleverNickName
  12. Neither does an iPad by SuperKendall · · Score: 2

    And an iPad is way more functional than a Chromebook.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Neither does an iPad by ArchieBunker · · Score: 2

      An iPad comes with a full keyboard, an SD card slot, and the ability to run Linux?

      --
      Only the State obtains its revenue by coercion. - Murray Rothbard
  13. Re: Yeah, hidden tracking ... by war4peace · · Score: 2

    Yes, by choice. Big difference.

    --
    ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
  14. It is advertorial but it's also true by julian67 · · Score: 2

    It is advertorial but it's also true. In my tiny, anecdotal experience:

    Helping friends and family with keeping their Windows systems functional was horrible and occurred too frequently for everyone concerned. Non technical users have true difficulty in describing the very real problems they do definitely encounter in using traditional desktop operating systems. Sometimes the OS or applications update and new problems arise; sometimes the users explore and try stuff and encounter bugs or deeply a unhelpful UI that leaves them unable to undo changes. It's really hard to diagnose this stuff, or often even to have it demonstrated to you. I did try encouraging people to try Linux based systems (I did the installs as am not a total sadist) and, of course, the Windows issues are negated but other stuff crops up which seems just as bewildering for the user. The fact that it is much easier to fix or explain for me is totally beside the point to them.

    Chromebooks have pretty much killed off these socially awkward situations. Occasionally I'm asked about a seemingly insurmountable problem and I can say clever stuff like "it's down to Chrome caching everything, even your typos when trying to log in places, just power it right down and restart." This works a mere 99% of the time. The remaining 1% is when the poor user imagines they can set up their fully functional USB printer or scanner. Hahahahahahahaha. Easy answer though: "Buy a new one that is certified to work with Chromebooks so Google can parse all your printed matter".

    I don't use a Chromebook, but I definitely encourage their use by any person who I would otherwise expect to seek PC help via family/friend networks.

  15. Re: Yeah, hidden tracking ... by AHuxley · · Score: 2

    The customers who place the ads think consumers having to look at their ads is a good experience.

    --
    Domestic spying is now "Benign Information Gathering"