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Facebook Wanted Banks To Fork Over Customer Data Passing Through Messenger (theverge.com)

An anonymous reader quotes a report from The Verge: For years, Facebook has publicly positioned its Messenger application as a way to connect with friends and as a way to help customers interact directly with businesses. But a new report from The Wall Street Journal today indicates that Facebook also saw its Messenger platform as a siphon for the sensitive financial data of its users, information it would not otherwise have access to unless a customer interacted with, say, a banking institution over chat. In this case, the WSJ report says not only did the banks find Facebook's methods obtrusive, but the companies also pushed back against the social network and, in some cases, moved conversations off Messenger to avoid handing Facebook any sensitive data. Among the financial firms Facebook is said to have argued with about customer data are American Express, Bank of America, and Wells Fargo.

The report says Facebook was interested in helping banks create bots for its Messenger platform, as part of a big push in 2016 to turn the chat app into an automated hub of digital life that could help you solve problems and avoid cumbersome customer service calls. But some of these bots, like the one American Express developed for Messenger last year, deliberately avoided sending transaction information over the platform after Facebook made clear it wanted to use customer spending habits as part of its ad targeting business. In some cases, companies like PayPal and Western Union negotiated special contracts that would let them offer many detailed and useful services like money transfers, the WSJ reports. But by and large, big banks in the U.S. have reportedly shied away from working with Facebook due to how aggressively it pushed for access to customer data.
Facebook said in a statement to The Wall Street Journal: "Like many online companies, we partner with financial institutions to improve people's commerce experiences, like enabling better customer service, and people opt into these experiences. We've emphasized to partners that keeping people's information safe and secure is critical to these efforts. That has been and always will be our priority."

71 comments

  1. Freedom is Slavery. by Anonymous Coward · · Score: 1

    "Using customer spending habits as part of its ad targeting business" is utterly incompatible with "improving people's commerce experiences".

    However, "It is difficult to get a man to understand something, when his salary depends upon his not understanding it!" so I don't expect Facebook to catch on to this fact.

    1. Re:Freedom is Slavery. by Anonymous Coward · · Score: 0

      "Using customer spending habits as part of its ad targeting business" is utterly incompatible with "improving people's commerce experiences".

      How so?

      However, "It is difficult to get a man to understand something, when his salary depends upon his not understanding it!" so I don't expect Facebook to catch on to this fact.

      It is also difficult to get a man to understand something, when one does not bother explaining that thing.

  2. I Am God's Gift To Women by Anonymous Coward · · Score: 0

    Truth.

    And I am gay. Sorry, ladies. I just like to screw with God.

  3. An anonymous reader quotes the Verge by Anonymous Coward · · Score: 0

    Full stop. Enjoy the nonsense.

  4. Anyone Who Continues to Use Facebook by Anonymous Coward · · Score: 0

    Is an idiot or to paraphrase Mark Zuckerberg himself, a "dumb f-bomb".

  5. And? by Anonymous Coward · · Score: 0

    My mother in-law was scammed $600 in itunes gift cards to pay for virus removal from a random indian farmer. She should know better, but she is on fb too. Too many ignorant and naive people use that platform, as do most all businesses.

    This is the world we live in.
      I, however, move along elsewhere the moment a link tracks back to fb.

    Fuck em. The core foundation is built on a cheat and a cunt with no respect for humanity.

  6. "Hasn't Opted Out" is Not The Same As "Opt-in" by ewhac · · Score: 4, Insightful

    ...people opt into these experiences... [emphasis mine]

    "Opt-in," my pasty white ass.

    There are a shit-ton of "experiences" on Facebook that I haven't "opted in" to. Indeed, when I try to turn them off, Facebook turns them right back on again (most notably "Most Recent" versus "Top Stories", and "Login via profile picture"). Facebook should be trusted with precisely nothing.

    1. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      And yet like a perfectly coherent battered wife, you keep going back for some inexplicable reason.

    2. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      Opt-in or not, I can't imagine how FB is going to be able to live up to the currently existing privacy standards involved with financial transactions.

    3. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Calydor · · Score: 1

      His examples are less like going back to an abusive husband and more like, "Meh, he forgot to wash the dishes again. I'll just do it myself."

      --
      -=This sig has nothing to do with my comment. Move along now=-
    4. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      Indeed, when I try to turn them off, Facebook turns them right back on again (most notably "Most Recent" versus "Top Stories", and "Login via profile picture")

      Update your bookmark to https://www.facebook.com/?sk=h_chr

    5. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      I find this situation extraordinary to be frank. This is data that Facebook had no right to. It's not a question of opt-in or opt-out, this is personal information that they just should not have and should not want to have.

    6. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Zontar_Thing_From_Ve · · Score: 4, Interesting

      There are a shit-ton of "experiences" on Facebook that I haven't "opted in" to. Indeed, when I try to turn them off, Facebook turns them right back on again (most notably "Most Recent" versus "Top Stories", and "Login via profile picture"). Facebook should be trusted with precisely nothing.

      You're quite right. And it's even worse. While I like Facebook in that it's a good way to be able to contact distant friends and relatives from time to time and sometimes people I know do actually post interesting things there, I really wonder what exactly Zuckerberg is thinking. Facebook has become a lot less user friendly, and it's get worse all the time. Now, if you start to write up a post and change your mind, too bad. You can change the contents but you can't not post something. If you don't click to post it once you start writing, it will just basically hang there forever. In the past you could start writing something, change your mind, and get rid of it. Not any more. Another problem is cutting and pasting. Myself and a few other people have had problems where a cut and paste attempt failed to overwrite something previously in the buffer on the PC and when we pasted into Facebook, something we didn't want to paste got there. And you can't remove it if it's a link. So I had a link to something about a Disney film in a post that had nothing to do with Disney or movies because I had previously copied the link to put in an email I sent and my attempt to cut and paste something different into the buffer to use in my Facebook post failed. I don't get how not letting you undo stuff is making the whole experience better, Zuckerberg.

      For the subject at hand, I don't really understand why people would want to contacts banks and credit card companies from within Facebook and then expect that Facebook won't try to get their info. I didn't think it required an extraordinary IQ to realize that anything you do in Facebook is subject to Facebook knowing about it. Maybe people are just a lot stupider than I realized.

    7. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      In banking IT for 35 years. They will not. Their entire model is the antithesis of banking security.

    8. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by neo-mkrey · · Score: 1

      Then why do you keep using FB?

    9. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by ausekilis · · Score: 1

      This is exactly why I haven't signed up for Apple Pay, Google Wallet, or any other non-banking financial ANYTHING. I don't even like PayPal - considering they refused to investigate fraud committed on a stolen credit card and fake account.

      I'll stick with my tried-and-true banks and credit unions, thanks.

    10. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by careysub · · Score: 1

      Indeed, it amounts to a statement of illegal intent.

      --
      Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
    11. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by rickb928 · · Score: 1

      "most recent'"

      https://www.facebook.com/?sk=h... on your desktop. Your mobile app is virtually out of your own control, rotsa ruck there.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
    12. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by careysub · · Score: 1

      You are force to write things on another tool (like a word processor or text editor) and then when you are done you cut and paste in the finished product. Many messenger/chat features on other platforms are annoyingly misfeatured also (messenging in LinkedIn for example).

      --
      Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
    13. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      Every time I click through the bullshit of logging in on my computer instead of my mobile device, Facebook says the next login will be easier. It never is.

      I dropped Facebook like a hot dump last month and I'm not going back. Mark Zuckerberg deserves to be punched in the nuts repeatedly for helping to put Trump in office by accepting Russian payments in Rubles and for providing a platform for Nazis and white supremacists.

      Remember kids, if you're not paying for the service, YOU ARE THE PRODUCT THAT IS BEING SOLD.

    14. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      Banks that consistently sell user data and make it hard to opt out of doing so, compared with Facebook and Google who do not sell user data at all?

      Financial transactions at banks may be safe, but banks are hardly a good point of comparison if we're talking about user data.

    15. Re:"Hasn't Opted Out" is Not The Same As "Opt-in" by Anonymous Coward · · Score: 0

      Not "illegal".

      The way you use opt-in and opt-out is like this:
      - If you have a service that benefits the customers but not the company then you make it "opt in".
      - If you have a service that benefits the company but shafts the customers then you make it "opt out".

      In each case you control the information so that very few people understand what they're getting into. Use FUD to confuse them even further. Then you let the law of large numbers do the work, and profit follows.

  7. Facebook thinks it can bully anyone and everyone? by Anonymous Coward · · Score: 0

    Does fb really think it is SO BIG NOW that it can bully anybody and everybody, anytime, anywhere, anyway it wants?

    fb needs this world

    This world doesn't need fb

  8. Big news by Anonymous Coward · · Score: 0

    ... companies like PayPal and Western Union ...

    I suppose this is why PayPal has spent the last year demanding customers are always logged-in. The big news here is, that banks treated financial records like they belonged to someone else. The cynic in me says they saw a lawsuit waiting to happen and made a sensible decision.

  9. Facebook is over by Anonymous Coward · · Score: 0

    This article is irrelevant. Nobody uses Facebook anymore.

    1. Re:Facebook is over by Anonymous Coward · · Score: 0

      If only that were true.

      Luckily, teens seem to hate it.

  10. Facebook == Ultra Middleman by rtb61 · · Score: 4, Insightful

    They really are sickos at facebook, they wanted to become the ultra middle men, between all customers and all suppliers. Not honest ones either but lying to both to maximise the middle man cut, either end getting shit, whilst they suck up all the profits, total power, total control, nothing but idiot psychopaths temporarily corrupt the human digital medium. You use Facebook and you are part of the problem, you are an idiot, dragging the rest of us with you, you know better, yet you still give away the privacy of everyone you interact with.

    This kind of invasion and manipulation of all human social interactions across it's corrupt platform is extremely disturbing and should be investigated and if necessary prosecuted for purposefully causing psychological harm to it's users, duty of care, criminal negligence, fraudulent misrepresentations of the service supplied, in whose interest it was, who benefited and what people lost.

    --
    Chaos - everything, everywhere, everywhen
    1. Re:Facebook == Ultra Middleman by Anonymous Coward · · Score: 1

      ... yet you still give away the privacy of everyone ...

      Don't install an app that sucks-up your contact list, phone number and browsing history: Most entertainment/communication applets do just that. It is well-known that people put freebies before privacy and government wants it like that.

      The whole idea of Facebook is "Here I am", which has its uses and the more popular snap-chat and Instagram (owned by Facebook) don't offer that. The problem being that Facebook marketed themselves to teenagers, who didn't put privacy first: It was easy for Facebook to pretend they wanted to protect teenagers' secrets.

  11. Re: What happens at Georgetown Prep is RAPE. by Anonymous Coward · · Score: 0

    Fckn liar.

    She has already said she would happily speak under oath.

    Have some more vodka, Russian cocksucking asshole.

  12. KAV's buddy JUDGE is chickening out of testifying by Anonymous Coward · · Score: 0

    Not Ford, JUDGE is the one chickening out.

    There's notes written by third parties dating back to 2008 and 2012 respectively at least, well before he was nominated for anything like SCOTUS. Kav's buddy "Judge" also wrote about his hard-partying lifestyle already extensively.

    https://www.vox.com/2018/9/18/17876320/supreme-court-brett-kavanaugh-mark-judge-sexual-assault-allegations - And he IS refusing to testify, because he knows his days are up when they get him under oath. Checkmate.

  13. GET OFF FB ALREADY by Anonymous Coward · · Score: 0

    Easiest way to solve this and a myriad of others is to get off Facebook. No regrets!

    1. Re:GET OFF FB ALREADY by Anonymous Coward · · Score: 0

      I never joined. When facebook first appeared, it was: only a few uses this. And I am not interested in seeing people I know 'blogging' about what they had for dinner.

      Then most people had facebook, but it was still not interesting to see them blog about their dinner or vacation. I still see friends and family - they show me vacation pictures on their phones. We still use the phone (or sms) to coordinate - fb is not needed. So still no need for fb for me, and now fb is going out of style.

  14. Sorry by Anonymous Coward · · Score: 0

    I'm just not capable of despising these guys any more than I already do.

    Nice try though.

  15. Re: More like Ma Bell by Anonymous Coward · · Score: 0

    Easy to say for those with no IRL friends and family who want to stay in touch with them.

  16. Re: More like Ma Bell by Zontar+The+Mindless · · Score: 2

    Easy to say for people who seem to think that email and telephones no longer function because OMG FACEBOOK.

    --
    Il n'y a pas de Planet B.
  17. Re: More like Ma Bell by Anonymous Coward · · Score: 0

    Would you consider Mark Zuckerberg's extended network of info harvesters part of your friends and family? You're a fucking moron lol. Why open the lives of all your friends up like that to data scavenging trolls? Are you retarded?
    What a horrible thing to do to one's friends, you are just a thoughtless person who trades in conveniences like all fools.

  18. Wow by fahrbot-bot · · Score: 4, Insightful

    Among the financial firms Facebook is said to have argued with about customer data are American Express, Bank of America, and Wells Fargo.

    If Wells Fargo had a problem with it, something's definitely hinky.

    --
    It must have been something you assimilated. . . .
    1. Re:Wow by Anonymous Coward · · Score: 1

      Wells Fargo sells it to their subsidiaries, they don't want FB eating their customers lunches before they get the chance.

  19. Still using Facebook by ruddk · · Score: 1

    I suppose that those who are still using Facebook don’t care and will accept anything.

    1. Re:Still using Facebook by Oligonicella · · Score: 1

      Not relevant, it's not their call to accept or not as this would impact bank users who don't use FB. FB's modus is to use info it gathers from one source to suss out info about another. There's a reason the feds require all wire communication be private. Turns out the reason is FaceBook.

  20. Here on Slashdot, we use "fork" in another way.... by Bearhouse · · Score: 0

    At least we used to...
    "fork over" data (meaning to hand over in large quantities, I guess?); who says that?

    Now, forking banks, that's an idea...

  21. Re: More like Ma Bell by Anonymous Coward · · Score: 0

    As others have pointed out, facebook is not needed to stay in touch. There are other forms of communication.

    Still, facebook may be convenient for reaching some people. But if that is all you need it for - use it only for reaching such people. As in, don't post anything, don't follow anyone, don't browse. Don't use facebook regularly, only once in a blue moon when you need to reach those people who is easiest to reach through facebook.

  22. We Need a Federal Opt-Out Law by BrendaEM · · Score: 4, Interesting

    No one signs up for anything by default.

    --
    https://www.youtube.com/c/BrendaEM
  23. Re: What happens at Georgetown Prep is RAPE. by Anonymous Coward · · Score: 0

    Wrong and wrong.

    First, for all you a**holes, not even she has said there was a rape, so knock off the crap. She claims a teenager tried to feel her up and that is all. Funny how she can't remember where or when this happened, and the only other person she named said it never occurred. Funny also how, during the 2012 election, when it looked like Romney might win and he had identified the same Kavenaugh as a SCOTUS appointment she tells a story, without names, to a therapist, but claims then it was 4 boys not two.

    Second, she's saying she demands an FBI investigation before she'll testify, knowing full well there is no federal case here for the FBI to investigate and the only way one would happen is if the President orders it. Even if the President did order it, what would they investigate? Again, no location, no dates, she apparently remembers nothing except it was this guy, the son of the judge who presided over a foreclosure hearing on her parents.

    I know actual rape victims and one thing I can tell you with certainty is that they remember ever detail of the incident. They know exactly when and where it happened because it is burned in their brains.

    So she has no credibility. And to be clear, she has not proven herself to be a victim she is merely an accuser, one who is now trying real hard to not have to stand up to any questioning.

  24. Re:Rapenaugh : "I did not have sex with that woman by Anonymous Coward · · Score: 0

    It wasn't attempted rape you moron. If it actually happened, and her credibility continues to erode hourly, it is nothing more than a teenager trying to feel her up.

    A true attempted rape from a man would not happen only one time in his life and never again, there would be a pattern there with other women making similar claims. The exact opposite is happening, dozens of women who have known him and even dated him in high school claim nothing like what the Democrat activist is claiming ever happened. I'm the same age as the judge, and I know that guys in high school who tried to push themselves onto girls did it regularly and the girls told each other not to be alone with them.

    Show any other corroboration that he did anything like this with any other non-Democrat activist, particularly one that does not have a connection with court cases involving her parents and his mother, and then maybe you can claim there is something there. All that exists right now is an accusation by a person with suspect motivation against someone she ideologically hates, an accusation with no remembered place or time and no remembrance of anyone else being present except one guy who claims the incident did not happen.

    captcha: doubting

  25. Have you deleted your Facebook profile yet? by Anonymous Coward · · Score: 1

    After the first month, the withdrawal symptoms drop off sharply.

    To prepare yourself, convert any FB based logins to something else a couple of weeks before you delete your profile.

    Then, just suck it up. Maybe edit your hosts file to redirect facebook.com to something else.

    1. Re:Have you deleted your Facebook profile yet? by Highdude702 · · Score: 1

      Noo you just summoned APK! You fool!

    2. Re:Have you deleted your Facebook profile yet? by Anonymous Coward · · Score: 0

      Not to worry. I woke up early enough today to start my med regime properly.

      apk

    3. Re:Have you deleted your Facebook profile yet? by Anonymous Coward · · Score: 0

      You have to say APK three times.

      NO ONE SAY IT AGAIN.

  26. Not enough kickback by Anonymous Coward · · Score: 0

    So in other words Facebook was not willing to give enough kickbacks so the banks decided not to sell the information.

    1. Re:Not enough kickback by rickb928 · · Score: 1

      Where I work it would not be kickbacks or any form of revenue. It would be question of compliance and customer privacy. They actually do not have enough money for us to trade that for being on the front page of the fishwrap, having thrown our customers under the privacy bus for dollars.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
  27. No one at FB said "is this OK?" by Anonymous Coward · · Score: 0

    I'm presuming that there are "people" at FB who had discussions about doing this. And everyone said "this seems like a reasonable to do." I'm amazed that there was no on there asking, "would this be cool if it's running on my aunts mobile?" And even if that person was told to STFU that there weren't leaks well before this.

    Amazing the arrogance and privilege. Probably not just by those "privileged" folks.

  28. It will get worse by Anonymous Coward · · Score: 0

    Banks knowingly opened Pandora's box. Your ID and data is for sale on the open market. Until they are made liable, you are responsible for keeping your digital footprint small and secure.

  29. Double meanings by Cro+Magnon · · Score: 1

    When I hear "fork Facebook", does that mean split off the code of FB, or is it a variation of a cuss word?

    --
    Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  30. GDPR by MS · · Score: 3, Interesting

    Welcome Europes privacy law! The rest of the world should follow.

  31. Re: More like Ma Bell by Anonymous Coward · · Score: 0

    And don't use any web sites that have a like button/data harvester.

  32. Re: What happens at Georgetown Prep is RAPE. by snakeplissken · · Score: 1

    They know exactly when and where it happened because it is burned in their brains.

    Except the scientific study of trauma suggests that this isn't how trauma memory works:
    you can start here - https://www.ncbi.nlm.nih.gov/p...

    Now a naive reading of this particular article might be that the alleged trauma victim here is making things up, but the reference in the article to 'memory amplification' of trauma, relies of course, on there being a trauma to begin with!

    So while I'm certain you do know a statistically significant number of rape victims, this 'burned in their brains' is not how time operates on memory of trauma.

  33. Re: More like Ma Bell by careysub · · Score: 1

    This describes my Facebook use exactly, I post nothing. I go on the site only when I need to interact with a couple of clubs I am a member of which use FB as their method of direct member engagement, or very occasionally to "like" performers I want to boost. And it has allowed me to get some current links to people I knew in college that I had lost touch with. But I contact them directly through email.

    --
    Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
  34. Yup, FB was turned away by rickb928 · · Score: 2

    By any ethical banking institution they were certainly told 'NO'.

    I work at one of those named institutions, and we would most certainly require that FB comply with federal regulations, banking, credit, and consumer protection law, and our own internal policies and standards. This would all be greatly restricted, if indeed ANY banking information would be permitted to be intercepted or shared at all.

    And it would be a surprisingly short conversation. We would have required either a full disclosure of data sharing and use, or more likely an agreement in advance to abide by our policies. Violations would result in our leaving the platform.

    I'm not at all surprised FB asked. I would be genuinely astonished if we permitted anything beyond that permitted for any other partner or customer.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  35. HELL no by ilsaloving · · Score: 1

    If my bank wants to share my information with Facebook, they will no longer be my bank. Facebook has demonstrated quite clearly that they cannot be trusted with the data they have already amassed.

    Zuckerborg can go fuck himself with a rusty chainsaw.

  36. Already selling your data by Anonymous Coward · · Score: 0

    Why would banks give FB that data when they're already selling it themselves?

  37. Re:Rapenaugh : "I did not have sex with that woman by Anonymous Coward · · Score: 0

    It's not "trying to feel her up" it's sexual assault. It remains to be seen whether or not it can be substantiated, but given the facts that we know, it seems rather unlikely that she's making it up.

    She told a therapist about this 6 years ago and placed a friend of his in the room just so that she could do what, precisely? It seems rather strange to prepare to derail a supreme court nominee 6 years before she even knew that he was going to be nominated.

    Not to mention the fact that they were able to get dozens of women to sign a letter saying he's a good guy in less than 24 hours after allegedly learning about the crime.

    Of course, it's innocent until proven guilty and this hasn't gone through a criminal trial, but let's be honest about the fact that what we know at this stage does not look good for him. But, it doesn't really matter because he'll be confirmed because of his record of judicial activism, standing up for poor corporations and against women's right to an abortion.

  38. Re: What happens at Georgetown Prep is RAPE. by pgmrdlm · · Score: 1

    cnn as my source idiot. https://www.cnn.com/2018/09/18...
    And the heading of that link: "CNN: Ford refuses to testify until after an FBI investigation of alleged assault"
    You are just a uninformed fucking idiot.

    --
    Anonymous comments are as pathetic as the anonymous "sources" that contaminate gutless journalism from the New York Time
  39. Re: Facebook thinks it can bully anyone and everyo by Anonymous Coward · · Score: 0

    No. Facebook does not THINK this. It KNOWS this. Its audience is captive, any politician opposing Facebook can say goodbye to any chance of being elected. Facebook has been violating the EU privacy and data protection laws since forever and all it gets is a fine. No Facebook official in tge EU has been arrested, no shutdown ordered. In fact the EU commission knows all too well that should Facebook decide to suspend or - perish the thought! - erase all profiles from the EU, the mugrant crisis would pale by comparison. Whether you like it or not, Zuckerberg rules your world.

  40. Re: Facebook thinks it can bully anyone and everyo by knorthern+knight · · Score: 1

    > any politician opposing Facebook can say goodbye to any chance of being elected.

    Donal says "Hi"

    --

    I'm not repeating myself
    I'm an X window user; I'm an ex-Windows user
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