Slashdot Mirror


Microsoft Pulls Windows 10 October Update (zdnet.com)

Amid reports of users facing a number of issues after updating their computers to Windows 10 October 2018 Update, Microsoft said Saturday it was pausing the rollout of the latest version of its Windows 10 desktop operating system. ZDNet: In a support document updated today, October 6, the Redmond-based OS maker said it took this decision after users complained that v1809 had deleted files after the update. We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating. Microsoft employs a gradual rollout scheme, and not all Windows 10 users have received its latest bi-annual OS update. The October 2018 Update is no longer available for download, and Microsoft urges users who manually downloaded a Windows 10 installation package to wait until new installation media is available. "We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers," Microsoft said.

69 of 139 comments (clear)

  1. The right thing for Microsoft to do by Alain+Williams · · Score: 2

    shame that it took them so long.

    1. Re:The right thing for Microsoft to do by DontBeAMoran · · Score: 5, Insightful

      The right thing for Microsoft to do would have been to stop at Windows 7 and stop pushing a tablet-like GUI for desktop and laptop users.

      --
      #DeleteFacebook
    2. Re:The right thing for Microsoft to do by Anonymous Coward · · Score: 2, Insightful

      The right thing for Microsoft to do would have been to stop at Windows 7 and stop pushing a tablet-like GUI for desktop and laptop users.

      Well I agree in theory, it's a bit late for that.

      Now the right thing to do would have been QA, but that's not happening either it seems.

    3. Re:The right thing for Microsoft to do by Lothsahn · · Score: 2, Interesting

      Honestly, I'm using Windows 10 with a touchscreen enabled laptop, and the tablet-like GUI components are very nice for when I don't want to use the touchpad.

      Of all the complaints I have about Windows 10, trying to make it support touchscreens well isn't one. If they want Windows to survive, Microsoft has an obligation to move towards a faster release model and to have touchscreen based features. Computers without touchscreens are going to be very rare, very soon.

      --
      -=Lothsahn=-
    4. Re:The right thing for Microsoft to do by Anonymous Coward · · Score: 1

      Which fanboys? I am not saying there hasnt been a single instance where someone was attempting to defend Microsoft against legitimate claims at any given point, but the vast majority of these "discussions" do not involve such fanboys but people to whom "keyboard warrior" really can be attributed and who - for whatever reason - seem to have a blind hatred for Microsoft and use every possible occasion to exercise that.

      I am sure Microsoft did not release that version without proper testing. Alright there are still some unpleasant bugs discovered. So what? I am not saying that does not put people affected by these bugs in an uncomfortable position but s*** happens. These things happened to Apple, Google, Linux, you name them.

    5. Re:The right thing for Microsoft to do by Alumoi · · Score: 2

      The right thing to do is to roll back ALL Windows 10 to Windows 7.

    6. Re:The right thing for Microsoft to do by DontBeAMoran · · Score: 3, Insightful

      And nobody's ever going to use a "mouse", said people when the Mac launched...
      And we'll stop printing documents on real paper, said people three decades ago...
      Etc.

      Supporting touch screens is not the same as pushing a touch interface on everyone, even those who don't use touch screens.

      --
      #DeleteFacebook
    7. Re:The right thing for Microsoft to do by iampiti · · Score: 1

      Yeah, they're nice for people who use touchscreens I just wish they let you use a "classic" UI if you don't intend to use touch. I know that having 2 UIs is not great but you can't make a great UI that works equally well for touch or mouse usage.

    8. Re:The right thing for Microsoft to do by Jetstream · · Score: 2

      How about rolling the basic functionality back to Windows 7, then giving an option at login to go with a desktop interface in the style of any past or present Win version the user would prefer, like you can do with many Linux distros? I personally liked how win98 looked (like the very basic look), but I wouldn't want to push that on everyone because each user has a right to their own preference.

    9. Re:The right thing for Microsoft to do by epyT-R · · Score: 2

      I'd rather have the simple control panel brought back with its one word names and sensible collections of settings in a higher layout density. Win10 took what started to go bad in vista and made it worse. Low density oversized panels belong on tablets..

    10. Re:The right thing for Microsoft to do by Anonymous Coward · · Score: 1

      Jesus asshat, I do that with each of my Windows 10 devices.

      Boots directly to the desktop, even on my Asus b121 tablet.

      Just because you are too stupid to understand how to do basic configuration, doesn't mean it is not possible.

    11. Re:The right thing for Microsoft to do by greenwow · · Score: 1

      But they already said there was no problem with this update.

    12. Re:The right thing for Microsoft to do by epyT-R · · Score: 1

      Depends what you mean by progress. A mouse allows much quicker and precise navigation. It's just not very portable so we put up with touch screens where portability and simplicity are more important (eg an atm).

    13. Re:The right thing for Microsoft to do by toddestan · · Score: 1

      Functionality wise, I can't think of anything they've added to Windows 10 that I miss when I go back to Windows 7. Well, there's that handy right-click menu on the Start button - I guess they could port that back.

      What they need to do is drop the Windows 7 GUI on top of the Windows 8 kernel with the driver support in Windows 10. And then stop messing with Windows because they would have reached perfection at that point.

  2. No surprise by gweihir · · Score: 5, Insightful

    As MS has now delegated almost all testing to the user, even catastrophic bugs like deleting user data come back. They are not getting better, they are getting worse. Typical effects of a near-monopoly.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    1. Re:No surprise by mykepredko · · Score: 5, Insightful

      It will be funny when they start charging for Windows as a "service" for the privilege of testing it and ironing out the kinks at the customer's double expense.

      Well, it's started and I'm not laughing.

    2. Re:No surprise by Anonymous Coward · · Score: 1

      Typical result of adopting agile methodology. You get rid of your test organization and leave the testing to developers and customers.

    3. Re:No surprise by Anonymous Coward · · Score: 1

      The problem is that the insider previews are all tested around windows update, not installation by other methods AFAIK.

    4. Re:No surprise by Luckyo · · Score: 2

      The weirdest part of the whole is forced updates, which are now watched by something like three separate processes who seem to just monitor Windows Update service and re-enable it if its disabled in versions aimed at consumers.

      So it's not enough that you screw over everyone with forced updates, the few who figure out they'll just enable update service when they're ready to update and got enough data on the newest updates to believe they're not going to screw with their work are increasingly out of luck. That's just strangely heavy handed from microsoft which used to just ignore power users to large extent.

    5. Re:No surprise by antdude · · Score: 1

      Not just MS. Many companies are doing this too. :(

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  3. What a freakin mess by Anonymous Coward · · Score: 5, Insightful

    Microsoft is so incompetent anymore its not a company you can trust to get it right. Especially twice a year upgrades, they should go back to two years at best. Or at least give everyone a off switch for upgrades. The other disturbing part of this, is that Insider's reported this problem through Feedback three months ago.

    1. Re: What a freakin mess by Calydor · · Score: 1

      You've gotten your derogatory terms mixed up. The population referred to as 'sand monkeys' typically aren't Hindu.

      --
      -=This sig has nothing to do with my comment. Move along now=-
  4. Project planning by hcs_$reboot · · Score: 4, Insightful

    Used to be Development < > Internal tests > End users
    Now it's Development < > End users

    --
    Slashdot, fix the reply notifications... You won't get away with it...
    1. Re:Project planning by Anonymous Coward · · Score: 1

      Unfortunately, this seems to be the facts these days.

      I will not say what company I work for or who I am for obvious reasons, but upper management has literally cut out our internal testing cycle. Not completely, but very effectively.

      Our process was:
      Development -> Internal test -> Customers
      Now it's:
      Development -> Customer + Internal test (In parallel)

      Many of us on the development team feel that the internal test will be cut out completely instead of being run along-side the public release. At least for now it IS there, but things won't be caught quick enough to do anything about it.

    2. Re:Project planning by Anonymous Coward · · Score: 1, Funny

      Or considering the Windows Insiders in between, Development -> End users -> End End users.

    3. Re:Project planning by antdude · · Score: 2

      Yep. Many companies are doing this. Other SQA testers and I are unemployed because of this. Companies need to stop being cheap! :(

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  5. Watch you get flamed/modded down by mykepredko · · Score: 4, Interesting

    By the pro-Microsoft trolls that lurk around here.

    It's unfortunate that they don't recognize that Microsoft has the largest footprint in the OS world and that their screw ups have a disproportionate effect on the population at large and will generate more anecdotes/anger than something like OS/X or Ubuntu.

    I suspect that many of the people who are pro-Microsoft actually work at Microsoft because when you are flamed, it tends to be by ACs.

    So, for all you pro-Microsoft people/employees/trolls instead of attacking people for pointing out Microsoft's foibles/missteps/fuckups why don't you put the pressure on Mr. Nadella to get things right in the first place?

  6. The system worked! by DNS-and-BIND · · Score: 5, Insightful

    Hooray for Microsoft! Their system worked! The involuntary, unpaid bug testers - otherwise known as paying customers - tested the fixes and reported the problems. This saved Microsoft a ton of time and effort of doing so themselves. It's really great, this kind of innovation that makes cost centers pay for themselves. Hats off to the Microsoft executives!

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
    1. Re:The system worked! by Streetlight · · Score: 2

      You, or the manufacturer of your PC, paid for Win 7, and Win 10 is and update to Win 7.

      --
      In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
    2. Re:The system worked! by thegarbz · · Score: 1

      What I don't get here, this problem is wide spread enough that the upgrade has been pulled, and this isn't the first time. Yet it's not like the Insider group is small. By some accounts there's over 10 million people in the insider program, so how is it that this wasn't noticed?

      Did the insiders report and MS ignore?
      Did the insiders not have an issue due to luck?
      Did the version shipped to insiders and the version released to market differ significantly?

  7. Re:Crybabies by ZorinLynx · · Score: 5, Insightful

    This is true. However, why is the upgrade process even touching user files at all?

    Even if the OS upgrade completely fucked up to hell and you end up with an unbootable system, there is NO REASON the process should have touched the user's files.

  8. Microsoft at its best! by hyades1 · · Score: 5, Funny

    1. Relentlessly push average users to store all their valuable data in a few well-known default locations, and make it an on-going fight to store it elsewhere.

    2. Take the same approach to updates. Every time Microsoft gets access to a Win 10 computer, they reset everything to default...which means automatic updates for people who don't know how to turn them off and keep them off.

    3. Push out a defective update that wipes data in the default locations.

    Do I have that about right?

    --
    I've calculated my velocity with such exquisite precision that I have no idea where I am.
    1. Re:Microsoft at its best! by Mal-2 · · Score: 2

      Make that
      1. Relentlessly push average users to store all their valuable data on OneDrive.

      However, changing the defaults really isn't any harder than changing anything else in Windows. It's only a right click and a couple tabs away.

      --
      How is the Riemann zeta function like Trump rallies? Both have an endless number of trivial zeros.
    2. Re:Microsoft at its best! by Mal-2 · · Score: 1

      I never claimed it was a good solution, I only posited it as Microsoft's motivation.

      --
      How is the Riemann zeta function like Trump rallies? Both have an endless number of trivial zeros.
  9. You're welcome beta testers! by Gravis+Zero · · Score: 4, Insightful

    Remember when the new MS CEO announced they were cutting the QA department and everyone was like, "that's a bad idea" and then the software got worse? Congratulations, beta testers! More beta software is coming soon to your PC!

    Don't thank MS, you've earned your data loss through your stubborn determination to stick with Windows no matter what! ;)

    --
    Anons need not reply. Questions end with a question mark.
    1. Re:You're welcome beta testers! by thegarbz · · Score: 1

      Don't thank MS, you've earned your data loss through your stubborn determination to stick with Windows no matter what! ;)

      What makes you think data loss is out of the ordinary for Windows users? If anything this is a trip down memory lane :-)

  10. But not before by Anonymous Coward · · Score: 1

    forcing it onto a few million users. You simply cannot have any important data or work on a Windows 10 machine. It either gets erased, or hoovered up by Microsoft, U.S. intelligence agencies, or some petty hackers who have learnt of all the back doors inserted into the OS.

    Windows machines are best used for just playing games which you can just click to download and reinstall.

  11. Is it just me or is this happening a lot by rsilvergun · · Score: 2

    I don't remember that many Win7 updates getting pulled. Especially for data loss. Is /. just covering them more?

    --
    Hi! I make Firefox Plug-ins. Check 'em out @ https://addons.mozilla.org/en-US/firefox/addon/youtube-mp3-podcaster/
    1. Re:Is it just me or is this happening a lot by Lonewolf666 · · Score: 1

      Neither do I remember that many Win7 updates getting pulled...

      But it is not only /. covering them more, these bugs are also reported elsewhere. It seems to me that the quality of Microsoft QA is slipping. Especially with Windows 10. With Windows 8 the GUI was super annoying, but the foundation seemed as solid as in 7.

      --
      C - the footgun of programming languages
    2. Re:Is it just me or is this happening a lot by iampiti · · Score: 1

      Yeah I have the same impression. To me it looks like a combination of fast changes (Before 10 Windows seemed to evolve slowly) and poor testing.

  12. The update was released early as a publicty stunt. by xack · · Score: 2

    They wanted it to come out with their new surface events instead of going through proper release candidate testing. Also businesses are getting quite fed up with the Windows 10 update train and are going back to Windows 7 now there is support until 2023.

  13. Re:Crybabies by Anonymous Coward · · Score: 2, Informative

    Restore points are based on file extensions on the Monitored File Extensions list. If by some software problem the wrong files were in that list, documents could technically be affected by an upgrade (since I believe a restore point is always created before an upgrade). No idea if that's the case here, just saying it's possible. More info.

  14. Lost access to settings and update by Rip!ey · · Score: 2

    It left my laptop with no access to the settings menu and all that comes with it, and therefore no access to windows update. That's on top of the long standing issue of the screen never blanking and the machine never sleeping. If I select sleep from the menu, it just shuts down. It's not the laptop itself. A Windows 7 installation works just fine.

    The same laptop is now installing Ubuntu. It's been about 12 years since I last ran a Linux install. If the Steam Linux client is as good as I'm hearing, then Windows has finally reached a point of no return.

  15. Wy do people put up with this? by OneHundredAndTen · · Score: 1

    You are paying for a product, and you put up with this nonsense?

    1. Re:Wy do people put up with this? by UnknownSoldier · · Score: 1

      Various reasons:

      * Stockholm syndrome
      * Ooooh Shiney!
      * To stupid to know better
      * To ignorant to know better
      * To lazy to learn something different

  16. Chalk another up to Microsoft [lack of] QA by QuietLagoon · · Score: 2

    How many times does bad software have to get out into the wild before Microsoft realizes that they have a significant QA problem? I thought all that telemetry that Microsoft was harvesting from out PCs was supposed to improve software quality?

    1. Re:Chalk another up to Microsoft [lack of] QA by Anonymous Coward · · Score: 1

      No.. all that Telemetry was to spy on users and generate Microsoft a new revenue stream. Improving the product.. Listening to the Users.. that was a cover story to placate the dumb fanboys.

    2. Re:Chalk another up to Microsoft [lack of] QA by EnsilZah · · Score: 2

      Sure, users might grumble, but MS is not getting negative feedback through the one data channel that matters, the revenue stream, so why change?

    3. Re:Chalk another up to Microsoft [lack of] QA by QuietLagoon · · Score: 1

      that means bad software has to get out into the wild first

      So, for the past couple of years, there hasn't been enough bad software released by Microsoft for them to realize that they have a quality problem?

    4. Re:Chalk another up to Microsoft [lack of] QA by Vitdom · · Score: 1

      I have tried searching for statistics and analytical publications from Microsoft based on the gathered Telemetry from Windows 10 users.
      But I can't find any. Is this data not public?

  17. Put it on two machines already... by spywhere · · Score: 1

    No issues, no files deleted. (I have image backups of both machines anyway).

    I make all my income from M$FAIL anyway, so I can't say this is bad news...

  18. I heard they're renaming Win 10 to WinUWP by NotSoHeavyD3 · · Score: 1

    Which will of course stand for Windows Unreliable Work in Progress

    --
    Did you know 80 to 90% of the moderators on slashdot wouldn't recognize a troll even if one dragged them under a bridge.
  19. "Whoops, our mistake!" by Rick+Schumann · · Score: 2
    Overheard at Microsoft:

    You idiot, I told you to write the update so that it copies users' personal private files and sends them to our marketing department for analysis and sale, not delete them! You've ruined everything, do you realize how much money in lost data sales we've just lost?

  20. For me, it's a feature! by Anonymous Coward · · Score: 1

    I oversee a college PC lab with about 115 Win10 PCs. The Build 1809 update installed on all of them through Windows Update. No problems reported yet.

    Since these are student PCs in an open lab, the last thing I want is students leaving files on the PCs! (We use these for exams in some classes.) While I haven't seen this bug yet, I would not mind having a "delete all user files since date x" option in Windows.

    And the Clipboard history is a great move forward IMHO.

    The SnippingTool.exe is moving to a new app, and this causes some heartburn for instructors who are, well, set in their ways. But the new snip with the print screen button actually seems simpler by comparison.

    YMMV will certainly vary. Now if I could only roast marshmallows with the anticipated flames...

  21. Re:The update was released early as a publicty stu by danomac · · Score: 1

    Windows 7 EOL is 2020, 8.1 is 2023.

  22. Re:Wooohooow by Streetlight · · Score: 1

    I assume that's sarcasm. Go ahead and install it. Be sure to check whether your docs are gone. Hope you backed them up someplace where they can be reloaded.

    --
    In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
  23. Re:Crybabies by thegarbz · · Score: 1

    there is NO REASON

    There are plenty of reasons an OS upgrade would touch user files. Changing of file system (has happened in the past) and changing of folder structures for user accounts (has also happened in the past) are some of the noteworthy ones. With the difference between nuking the entire system or upgrading the OS, or upgrading the OS while removing applications now essentially being nothing more than a variable set during the install/upgrade process it stands to reason that a bug like this could appear.

  24. Re:The update was released early as a publicty stu by thegarbz · · Score: 1

    Also businesses are getting quite fed up with the Windows 10 update train and are going back to Windows 7

    [Citation Required]

  25. Dupe! ... Wait what? by thegarbz · · Score: 1

    I swear this was a dupe. I mean it's not like a company like MS would not learn and be forced to pull an update twice

    Oh I guess they didn't do it twice.
    Thrice!

  26. Microsoft tax is negative by tepples · · Score: 1

    If PC makers pay Microsoft a substantial royalty for OEM Windows licenses, then what makes Linux laptops from System76 so much more expensive than entry-level laptops from bigger names? And why does the exact same laptop from Dell cost more with Ubuntu than with Windows?

    1. Re:Microsoft tax is negative by Shikaku · · Score: 2, Interesting

      Offtopic but I can answer the question for you:

      The Windows tax is around $80 USD. Or $0 if the tablet screen is under 9 inches https://www.theverge.com/2014/... but there's other much more important charges laptop manufacturers make versus System76. On a Windows laptop you pay the Windows fee and the manufacturers for all the parts just gives you the binary blob drivers for Windows as part of the motherboard/chip costs (or in other words, for free). On a System76 laptop, those drivers are not actually given, made, or even supported, barring someone else already making the driver for a part because either System76 or someone already did it for the same part. So System76 does the good deed of making the drivers themselves, open sources it and hands it upstream to the Linux kernel; the cost for development isn't that much but there's 1 final cost barrier however: NDA locked specifications. Broadcom bluetooth/wifi, Intel/AMD for motherboard and soundchip drivers, the screen/keyboard, and the battery all need drivers; the specifications and driver instructions aren't free, and costs thousands of dollars per device, and under NDA only the driver is specifically the exception they pay for to be able to upstream the driver support so you can install whatever Linux you want; not even the price is allowed to be talked about.

      In short, System76 pays for the information required to make the drivers that they code themselves for the laptops/parts running Linux they are shipping for a lump sum under NDA amount, and some other manufacturers like Dell make money on warranty insurance and repairs, not the devices themselves.

  27. Because US stores carry no Linux laptops by tepples · · Score: 1

    Laptop PCs sold in Walmart and Best Buy stores come with Windows, not X11/Linux. The only thing like to change this is the release of more Chromebooks that support Crostini, the container for running X11 applications on verified Chrome OS.

  28. Microidiots by thexfile · · Score: 1

    Windows 10 is just a big beta test.

  29. Re:Crybabies by sjames · · Score: 1

    Wouldn't accidentally including user files in a restore point just accidentally make a backup of the file rather than deleting it?

  30. Re: Do they by Luckyo · · Score: 1

    Call MS things that it deserves to be called, but don't lie about the issue. Microsoft has in fact grown under Nadella. Semi-forcibly extracting additional value from users does in fact do wonders to company bottom line if users lack the meaningful alternative to company's products.

  31. Just using customers as beta testers by p51d007 · · Score: 1

    The trend continues. The bean counters would rather push something out, saving the r&d times & money on testing, and let the customers report the problems, and fix them with updates. Granted, no testing can 100% make software bug free, but THIS probably could have been caught with proper testing. I updated my home PC & laptop, no issues.

  32. NO!!! Not the right thing for Microsoft to do by Excelcia · · Score: 1

    The right thing for Microsoft to do...shame that it took them so long

    NO! Emphatically no. Thinking that this was the right thing to do is akin to thinking it's nice when a bank robber, who after taking hostages and shooting one, then graciously allowing a doctor that happens to be among the hostages to treat someone that he shot.

    Microsoft has put into place a draconian mandatory update scheme that attempts to take away from every user the ability to vet updates and choose which ones to apply. Not only that, but with every "upgrade" Microsoft attempts to block ways of disabling automatic updates. To the extent that there are now two different protected services and a whole host of task scheduler entries who's sole purpose is to ensure that if the windows update service is disabled, that it is re-enabled. They haven't made the Windows Update service protected. They are ok with you thinking that you can disable that one. It's the other "police" services that are protected.

    This is exactly the kind of fiasco that vetting one's updates prevents. Problems like this, like the terrible premature patches for Spectre & Meltdown that bricked some computers, and left others lobotomized. Not to mention the host of problems every upgrade with Windows just updating silently in the night and people who use pre-boot authentication encryption systems or preboot raid drivers finding their computer can no longer boot into Windows.

    Windows Update Blocker (WUB) in concert with Windows Update Mini Tool are essential tools for every computer right now. I highly recommend any user to educate themselves on how to prevent automatic windows updates and deploy a solution. And also a good sector-level disk image backup weekly or monthly to give yourself a fallback in case you find a bad update makes it through.

  33. April, October!? What idiot thought that one up? by dltaylor · · Score: 2

    Here in the USofA, April 15th is the "normal" deadline for tax filing, with October 15th for "deferred" filing.

    How much of an idiot, or asshat, does one have to be to push Windows 10 "feature" updates, which, IME, ALWAYS leave the resulting system unstable (as do many "normal" updates) in April and October?

  34. Re:April, October!? What idiot thought that one up by toddestan · · Score: 1

    Interestingly, major updates to Ubuntu also drop at the same time. Though with Ubuntu, they aren't forced and even if you do upgrade it will likely be without drama.