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Office 365 Users in Europe, Asia, and Americas Who Have Enabled Multi-Factor Authentication (MFA) Are Impacted by an Outage (theregister.co.uk)

New submitter neo00 writes: Office 365 users in Europe, Asia, and Americas are impacted by a wide-spread outage causing users who have Multi-Factor Authentication (MFA) enabled by default policy to be unable to login to Office 365 and other services reliant on Azure Active Directory. According to The Register: "Microsoft confirmed that there were problems from 04:39 UTC with a subset of customers in Europe and Asia-Pacific experiencing 'difficulties signing into Azure resources' such as the, er, little used Azure Active Directory, when Multi-Factor Authentication (MFA) is enabled. Six hours later, and the problems are continuing."

The Office 365 health status page has reported that: "Affected users may be unable to sign in using MFA" and Azure's own status page confirmed that there are "issues connecting to Azure resources" thanks to the borked MFA."

Official Azure status updates are published here.


21 of 72 comments (clear)

  1. I'm relieved by bensafrickingenius · · Score: 4, Interesting

    I've been battling this all morning -- took a break to read some Slashdot. :-) I guess I can stop battling it now!

    --
    I am not left-handed, either!
    1. Re:I'm relieved by Anonymous Coward · · Score: 4, Insightful

      The best thing about going to the cloud, is when something breaks because of Microsoft your clients believe you.

      When it's in house, the accountants ALWAYS think it would be better on the cloud....

    2. Re:I'm relieved by smooth+wombat · · Score: 4, Insightful

      But how many times has this happen with Microsoft, vs it happening in your office.

      On Friday, no one could use our new Microsoft VPN's MSMFA. We had to wait until late Friday, after working hours, for whatever patch/update/change was made to be rolled back before it worked.

      Today we have MFA (which sucks in general) going wonky.

      Not long ago we had the latest "upgrade" to Windows 10 deleting people's files. Fortunately it was never pushed out to the masses but only because non-Microsoft testers picked up on the issue.

      I could go on, but you should be getting the point. This is becoming a regular occurrence now that "the cloud" is the be all and end all to everything.

      --
      We will bankrupt ourselves in the vain search for absolute security. -- Dwight D. Eisenhower
    3. Re:I'm relieved by spacepimp · · Score: 4, Informative

      This is the third significant outage to occur (impacting bulk users)in the three months since my company has been migrated to O365. There were some affected users last week as well with being prompted for repeated log ins to the servers.

    4. Re:I'm relieved by TechyImmigrant · · Score: 3, Insightful

      >But how many times has this happen with Microsoft, vs it happening in your office.

      For MS Office applications, never.
      They were local and you could just run them.

      --
      I should use this sig to advertise my book ISBN-13 : 978-1501515132.
    5. Re:I'm relieved by SCVonSteroids · · Score: 3, Interesting

      Ever since we upgrade to 365 I get prompted 100 times a day for my password. Regardless if I ask it to remember. Regardless of any workarounds.
      Everyone here hates it too.

      I don't understand paying so much money for a product that works progressively worse with each iteration.

      --
      I tend to rant.
    6. Re:I'm relieved by Cro+Magnon · · Score: 2

      The best thing about going to the cloud, is when something breaks because of Microsoft your clients believe you.

      Governments don't care. They'll fine you just the same if you can't file the paperwork before midnight.

      Unless they can't because their Microsoft computers are down too.

      --
      Slow down, cowboy! It has been 4 hours since you last posted. You must wait another few hours.
  2. Cloud Upshot by DarkOx · · Score: 4, Funny

    I guess the upshot of having your business tied to the cloud is when you have an outage there is a good chance non of your competitors/customers/etc can do any work either!

    --
    Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
  3. The Cloud! by TheDarkener · · Score: 4, Interesting

    Move all your productivity to the cloud, they said.

    It will be more productive, they said.

    --
    It is pitch black. You are likely to be eaten by a grue.
    1. Re:The Cloud! by Freischutz · · Score: 2

      Move all your productivity to the cloud, they said.

      It will be more productive, they said.

      ... and there will be wonderful surprises, like this, and having to log in again into the Office 365 suite that you are paying a subscription fee for every time you cross a border. Then there is the Office 365 account management web interface which was (last time I logged in at least) divided into two separate sites on two URLs. I really miss the days when you just shelled out a lump sum for the software and installed it and entered a license code. No accounts, no subscription that you forget to update when you get a new credit card, no Office 365 license cheating detector that will always send you searching for your Office 365 account login/password when you need to get something done in a godawful hurry. The Cloud thing seemed like a good idea because it meant you could access your documents on your laptop, tablet and phone. Turned out that I always reach for the laptop because the tablet and phone apps generally just suck.

  4. Re:The cloud.... by mspohr · · Score: 2

    People pay to use a word processor?

    --
    I don't read your sig. Why are you reading mine?
  5. Why I prefer to own software instead of renting ? by Crashmarik · · Score: 3

    I never have to worry about crap like this.

    Seeing as I am still running Office 2003 I also don't have to worry about endlessly paying for product I already have as well.

  6. This is the 3rd major outage for MS in 3 weeks by the_skywise · · Score: 4, Informative

    XBox live refused to authenticate digital purchases.
    Windows 10 refused to authenticate activations.
    Now Office365 refuses to authenticate 2FA.
    Bad maintenance or are they being systemically hacked?

  7. If it lives in The Cloud, by jenningsthecat · · Score: 3, Interesting

    then you don't own it, no matter how much you paid for it. Cloud storage, (where you can maintain local backups), is one thing. Cloud applications, (where you can be denied the use of software you paid for, either through technical difficulties or at the whim of the provider), are quite another. 'The Cloud ate my homework!'. Too bad kid, you should have known better than to trust your homework to The Cloud. You'd have had a better chance with the dog - at least he might feel some loyalty toward you. Microsoft and its brethren don't give a rat's ass about your welfare.

    --
    'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
  8. Re:pftt... by Anon-Admin · · Score: 2

    >And no answer on the most important part: Why a hotfix is required in the first place. Why did they, yet again, manage to get into a situation where Azure is FUBAR.

    Its no big deal. They only guarantee a 99% uptime so they have still met there SLAs

    This is why businesses required a 99.99% or better uptime.

  9. So, What Did Microsoft Do to Create the Problem? by Streetlight · · Score: 2

    Was this a physical problem such as an electrical/lightning surge - that happened once before - , modem/router failure, etc., or was it a programming "upgrade" in an attempt to fix a bug or improve efficiency or reliability?

    And, does MS guarantee up time and pay for its customer's lost business or employee compensation because work could not be done? My guess is not, but don't know.

    --
    In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
  10. Re:The cloud.... by mspohr · · Score: 2

    That's a pretty lame excuse... paying for someone to blame.
    Has Microsoft paid for any of it's screwups?

    --
    I don't read your sig. Why are you reading mine?
  11. Re:pftt... by lgw · · Score: 5, Insightful

    Brilliant: First hotfix... not really working... Second hotfix......close but still no sigar.... Third hotfix...
    And no answer on the most important part: Why a hotfix is required in the first place. Why did they, yet again, manage to get into a situation where Azure is FUBAR.

    Back in 2014 MS decided that it no longer needed QA. All the QA people either left or moved into dev if they could. Since that time they've had one embarrassing mistake after another. Hardly a coincidence.

    --
    Socialism: a lie told by totalitarians and believed by fools.
  12. Because always on authentication is so critical... by sandbagger · · Score: 2

    ... to word processing.

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    ---- The above post was generated by the Turing Institute. Maybe.
  13. Re:settle down by gosand · · Score: 2

    If you're old enough to remember how things were in the early 90s, you know that the cloud is really a marvelous thing. It's astounding how far we've come in the past 25 years. The real challenge with 'the cloud' is making sure to put the right things in it, and perhaps more importantly, not putting the wrong things in it.

    I guess my objection isn't so much with the cloud per se, it's with the toll-collecting gatekeepers who keep growing fatter on the artificial scarcities they create. As for 'the wrong things', I feel that applications such as MS Office don't belong entirely in the cloud. Using the cloud as an extension of an office suite, for sharing among team members, for file backup, and for running applications when you don't have enough horsepower to do it locally - these things I have no problem with. Using the cloud in place of standalone programs that can easily be run locally with existing and readily available resources - that I DO have a problem with. And it's not just the rent-seeking aspect that I object to. Perhaps more importantly, I am against centralization of most things as a matter of principle, because excessive centralization leads to non-resilience and vulnerability.

    Yes, and office suite is a very good example of how not to do it - with the caveat that if you are designed from the start to be that way, ala google docs. Not that I am a user of google docs per se, but my kids use them for school all the time, and it works quite well for that purpose. But I have definitely noticed that even cloud integration with MS Office has all sorts of downsides. Even recently, a colleague and I were trying to create a visio diagram of a database, sort of a poor man's ERD geared towards developers/testers. With our cloud version of Visio, they had stripped out the database templates. Luckily we were resourceful and got an old copy of Visio2013 that had what we needed built-in. Not only is the subscription model a PITA for regular people, it is really painful for corporations. We have MSDN licenses, but we would have had to get special permission and funding just to be able to get the capabilities with the new version of Visio that came included in older versions. THAT is where this cloud/subscription model is going to suck.

    It's funny to me to see things moving to the cloud, because everything USED to be centralized, then we moved everything to a decentralized model. Now we are going back to that. Everything old is new again (albeit more advanced and powerful).

    --

    My beliefs do not require that you agree with them.

  14. Re:settle down by RabidStoat · · Score: 2

    The centralized, decentralized paradigm ebbs and flows like the tide. Sadly each time we change over the lessons are never learnt and we forget why we switched over that last time .. oh yeah last time it was ... bandwidth costs, patching, resilience , security, maintenance, costs and on and on