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Netflix 'Would Lose 57 Percent of Their Subscribers If They Added Commercials' (netimperative.com)

According to new research from marketing technology firm Audience Project, the majority (57%) of UK customers would stop watching Netflix if commercials were introduced, and even lowering subscriptions would cause a significant drop off of 42%. Here are some of the other key findings: - In the UK, Netflix takes the lion's share of the streaming audience at 70%, followed by BBC iPlayer (61%). Interestingly, YouTube, ITV Player and All4, all of which host ads, saw a decline.

- TV is still the preferred streaming device in the UK used by 42% of respondents.

- Streaming is on the rise particularly amongst the young, with almost as many 15-25 year olds streaming/downloading (63%) as watching traditional TV (65%)
"This is proof, if it were needed, that Netflix is right to focus on growing through its investment in content rather than considering hosting advertising any time soon," Netimperative reports.

Martyn Bentley, Commercial Director UK at Audience Project, comments: "Our findings highlight the growing importance of targeting and relevance in advertising. As consumers have increasing choice over whether or not they see ads, both broadcasters and advertisers alike need to work hard to ensure that campaigns enhance experience, rather than detract -- plus it suggests that greater inroads need to be made with Connected TV as a means to help tailor advertising at a granular level."

42 of 287 comments (clear)

  1. Same with Youtube by 110010001000 · · Score: 4, Funny

    If Youtube had ads their viewership would drop a lot too.

    1. Re:Same with Youtube by dohzer · · Score: 2

      Red, nuff sed.

    2. Re:Same with Youtube by Darinbob · · Score: 4, Informative

      Well, Ad Block stops 100% of Youtube ads for me, so I never even knew Youtube had ads until I started watching it via television instead. Since Youtube started on the computer I suspect most users who have ad block are fine with it, and those without ad blockers may find that other web sites are far more annoying with ads.

    3. Re:Same with Youtube by godrik · · Score: 4, Insightful

      Some times I watch Youtube on my phone where I don't have an adblocker (maybe should get one). And it is unbearable. I end up watching no more than a couple of videos before doing something else.

    4. Re:Same with Youtube by Hadlock · · Score: 5, Interesting

      It turns off ads on youtube for roughly $10/mo USD
       
      We watch most of our evening news as clips on youtube, stuff like the late show with colbert, last week tonight, cnn, msnbc, fox news etc and specialty channels all have ads now when you watch a segment.
       
      Also useful for playlists of music, as we use our TV as a youtube jukebox when pandora isn't cutting it.

      --
      moox. for a new generation.
    5. Re:Same with Youtube by Bobrick · · Score: 4, Informative

      NoScript and AdBlock get rid of the ads for free, just sayin'.

    6. Re:Same with Youtube by JaredOfEuropa · · Score: 4, Interesting

      Not on Android TV devices...

      Besides, I prefer to pay for my content, especially if it's a more or less fair deal: get ads, or pay a reasonable fee to get rid of them. As soon as YouTube offered Red (or whatever they call it these days) in my country, I subscribed. We watch a fair amount of stuff on it.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    7. Re:Same with Youtube by AmiMoJo · · Score: 4, Interesting

      If they offered a reasonable ad-free option I'd take it. But $12/month is ridiculous. Way more that Netflix, for a start, and even if I cared about their premium content I wouldn't pay that much for it.

      It seems to be because you get ad-free music, but I don't want that.

      Give me ad-free normal YouTube for $2/month and I'm in. Otherwise I'm sticking with ad blocking.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    8. Re:Same with Youtube by AmiMoJo · · Score: 4, Interesting

      On Android you can use the open source Newpipe app for ad-free YouTube, or a hacked official YouTube app.

      Unfortunately it's become impossible to block YouTube ads on smart TVs because they changed the way that the ads are served. They now come from the same domains as the actual content, and there are thousands of them, and even if you manage to block them it just causes the app to hang as it rotates through domains looking for one that works. A PiHole or similar is no longer effective.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    9. Re:Same with Youtube by mark-t · · Score: 4, Interesting

      In all honesty, I don't even mind the unskippable ones in theory because they are usually very short (or at least can be skipped after a few seconds).

      What I truly hate is when they are inserted into the middle of a stream where someone is right in the middle of speaking or what have you. While such breaks are, thankfully, very short, they still completely interrupt the flow of whatever one was watching, to such an extent that I sometimes have to skip back a few seconds right after the commercial and rewatch that part of the video (which doesn't replay the commercial, thankfully).

      To be honest, I believe that if Youtube really wants to insist on ads like this being in a video, they should ask the uploader to ensure that there are scene cuts or otherwise suitable places in the video to insert commercials, and youtube can ask where the timing of such spots are when the video is uploaded. If an uploader cannot provide satisfactory locations for commercials to youtube, then the entire video should be blocked from being able to be watched for free until the uploader has modified it to be amenable to this process. Of course, the uploader should be advised that this is the case, as well.

      Yes, I'm quite aware of how user-hostile this solution is... that is a design feature, not a bug... because IMV, it is still less hostile than inserting commercials right smack dab in the middle of people saying a sentence.... almost EVERY SINGLE FUCKING TIME.

    10. Re:Same with Youtube by grumpy-cowboy · · Score: 2

      Try it:  redtube.com

      --
      Will $CURRENT_YEAR be the year of the Linux Desktop?
    11. Re:Same with Youtube by shess · · Score: 2

      In all honesty, I don't even mind the unskippable ones in theory because they are usually very short (or at least can be skipped after a few seconds).

      What I truly hate is when they are inserted into the middle of a stream where someone is right in the middle of speaking or what have you. While such breaks are, thankfully, very short, they still completely interrupt the flow of whatever one was watching, to such an extent that I sometimes have to skip back a few seconds right after the commercial and rewatch that part of the video (which doesn't replay the commercial, thankfully).

      To be honest, I believe that if Youtube really wants to insist on ads like this being in a video, they should ask the uploader to ensure that there are scene cuts or otherwise suitable places in the video to insert commercials, and youtube can ask where the timing of such spots are when the video is uploaded. If an uploader cannot provide satisfactory locations for commercials to youtube, then the entire video should be blocked from being able to be watched for free until the uploader has modified it to be amenable to this process. Of course, the uploader should be advised that this is the case, as well.

      Yes, I'm quite aware of how user-hostile this solution is... that is a design feature, not a bug... because IMV, it is still less hostile than inserting commercials right smack dab in the middle of people saying a sentence.... almost EVERY SINGLE FUCKING TIME.

      I'm an ex-Googler, and what bugs me about this is that Google is the company that claims they are so amazing at machine learning and they can make all the things lovely. They can create natural-sounding assistants to call and schedule a haircut, or suggest responses for emails, etc, but ... they can't even figure out where the damned conceptual/scene pauses are in a video? Really?

      Honestly, sometimes I almost feel like they actually did write code to figure out the right thing to do, and then programmed it wrong. Like there will be an obvious pause, say for a scene change, and then just after the next person starts saying something it runs an ad. But that just seems too crazy to be true.

  2. innacurate estimate by goombah99 · · Score: 3, Funny

    it's not 57% it's 56.732%. Let's keep this discussion rooted in reality people.

    --
    Some drink at the fountain of knowledge. Others just gargle.
  3. They missed the interesting question by dgatwood · · Score: 5, Insightful

    The interesting question is not whether a large portion of their existing subscribers would bail with commercials. That goes without saying. Even if they cut the price massively, one of the major reasons for paying for Netflix is the ability to get good content without commercials, and they know this.

    Rather, the interesting questions is whether a lower-cost or free ad-subsidized tier would bring in enough additional subscribers to offset the loss from subscribers in the ad-free tier switching to that ad-subsidized tier.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

    1. Re:They missed the interesting question by dgatwood · · Score: 4, Interesting

      Meh. The ability to track viewership really does not concern most people. In fact, most people understand that the ability to track viewership is important for ensuring that people can actually get the kinds of content that they like. After all, if nobody knows whether anybody is watching a particular type of show, what's the incentive to continue producing that type of show over some other type of show? And the more expensive the show is to produce, the more important it is to know that there are a lot of people watching to make it worth spending the money, so for things like sci-fi, tracking is absolutely critical.

      Mind you, it would be nice to have an incognito mode in Netflix, for when you don't want something to affect your rankings because you think it might suck, but I have a separate profile for that. Beyond that, though, I'm pretty sure the only people who really care about avoiding tracking are watching porn. :-)

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    2. Re:They missed the interesting question by Can'tNot · · Score: 2

      I suspect that it wouldn't be necessary to bring in new subscribers. I don't have any numbers, but it seems entirely plausible that revenue from ads could more than double their per-subscriber revenue.

      Also: this is a UK survey. British people are accustomed to watching TV without ads, so it seems likely that a larger portion of them would ditch Netflix under that circumstance than people would in the United States, for example.

      On the other hand, Netflix loses more than just revenue if they lose such a large chunk of their customers. They really can't afford to lose momentum: a lot of their marketing is word of mouth and their competitors are big, established media companies with huge back catalogs. In other words their competitors can't really be beaten, Netflix can only try and stay ahead of them by retaining market share. Any momentum that they lose is likely to be irrecoverable.

    3. Re:They missed the interesting question by tlhIngan · · Score: 2

      Rather, the interesting questions is whether a lower-cost or free ad-subsidized tier would bring in enough additional subscribers to offset the loss from subscribers in the ad-free tier switching to that ad-subsidized tier.

      No they won't. Because it goes against their existing business model for content.

      You have to remember, Netflix makes content to attract subscribers. They look at the demographics of their subscriber base and figure out what kind of programming they'd like, then make that content so they'd stay. The content exists to attract subscribers which helps generate new content.

      Of course, some people hate the new content - as the demographics of Netflix subscribers change, so will the kind of content Netflix makes - they're making content to retain their current subscriber base. If you become a niche subscriber, Netflix may not make content for you.

      This is in contrast to ad supported services. Here the goal is to have programming that attracts the most eyeballs in general, which will generate higher ad rates and more money for this kind of content. Thus this kind of content generally appeals to the lowest common denominator because the goal is eyeballs, not subscriber count.

      Sure, you can make content that appeals to both, but in general, the type of content will differ simply because I'm sure Netflix subscribers don't care for reality TV drivel.

    4. Re:They missed the interesting question by butzwonker · · Score: 4, Interesting

      the ability to track viewership is important for ensuring that people can actually get the kinds of content that they like

      I have never seen this mysterious feature to work in any way whatsoever for me on any site. Not even remotely. Amazon keeps pestering me with suggestions for things I've bought half a year ago, Youtube suggests videos I would never watch in my life and even if I click away all suggestions it will start with the same nonsense again after a while, and Netflix suggests the most awful and horrible movies on earth, because they have only like a few dozen movies in my country anyway and I've all the good ones ten years ago. Even their series suggestions are complete nonsense, merely based on what's new in their catalogue.

  4. Growing importance? by GrahamJ · · Score: 5, Insightful

    Our findings highlight the growing importance of targeting and relevance in advertising

    No, the findings highlight the fact that consumers don't want advertising. Anyone other than a marketing droid would see this as declining importance of ads. Talk about cognitive dissonnance.

    1. Re:Growing importance? by ceoyoyo · · Score: 5, Insightful

      Copied and pasted exactly the above quote to say just what you did.

      Advertising people are special. I've known a couple, very nice people, in terrible jobs. The stories they tell themselves to justify what they do. Most of the ones I've known have eventually gotten out. And their story changes when they do.

    2. Re:Growing importance? by mentil · · Score: 5, Interesting

      This raises the question of what's going to happen to video ads once broadcast TV goes away. If everyone's watching commercial-free services like Netflix, then where are people going to see these things? Are advertisers just going to rely on other types of ads, like on web pages? Print is dying as fast, although some audio streaming services have audio ads. Maybe it'll move to sponsorships, with the content producer talking about the product or having product placement.

      --
      Corruption is convincing someone that the selfless ideal is the same as their selfish ideal.
    3. Re:Growing importance? by Solandri · · Score: 3, Insightful

      No, the findings highlight the fact that consumers don't want advertising. Anyone other than a marketing droid would see this as declining importance of ads. Talk about cognitive dissonnance.

      False dichotomy. The comparison here isn't ads vs no ads. If you compare those two scenarios, of course nobody wants ads.

      The correct relevant comparison is no ads but a higher cost, vs lower cost (or no cost) but with ads. And although I hate ads and am willing to pay to avoid them, the vast majority of people seem to disagree with me. They vote with their pocketbooks for lower cost with more ads.

    4. Re:Growing importance? by 91degrees · · Score: 2

      Advertising people are special. I've known a couple, very nice people, in terrible jobs. The stories they tell themselves to justify what they do. Most of the ones I've known have eventually gotten out. And their story changes when they do.

      I don't think there's anything fundamentally wrong with what they do. They provide something of benefit to their clients, and fund something that the people watching the ads actually wants. sure, most of us would clearly rather pay money, but its only recently we've had that option.

    5. Re:Growing importance? by ceoyoyo · · Score: 2

      I think there is such a thing as ethical advertising, but it's not usually what's practiced. Ad people's job is to use psychological manipulation to part the most people with the most money, as efficiently as possible. Otherwise advertising would be a little note once in a while "hey, we made this, give it a try if you think it's something you'd like."

      To be clear, it's not the ad people's fault. Advertising has been optimized by competition, exactly as market capitalism is supposed to do. Unfortunately it's a sector where the optimal solution is exploiting people.

  5. Count me among them. by dmomo · · Score: 3, Interesting

    I refuse to pay twice. That's why I have never given Hulu a cent. I don't care how great the shows are, or how much my kids will kick and scream.

    1. Re:Count me among them. by dmomo · · Score: 3, Informative

      Yes. And back in the day they had a free ad-supported tier. But they pulled that away, made it a pay service, but still showed ads. That soured me on them. I could pay for ad-free, but just don't trust that they won't pull a bait and switch.

    2. Re: Count me among them. by Anonymous Coward · · Score: 2, Insightful

      And then you would just cancel? How much of a commitment are we talking about here?

    3. Re:Count me among them. by squiggleslash · · Score: 2

      I could pay for ad-free, but just don't trust that they won't pull a bait and switch.

      Wait? What?

      Hulu has TWO subscription plans. The distinguishing point between the two is one has ads, and one doesn't. The more expensive one doesn't.

      Now (1) if you subscribe to the more expensive one, and they say "Hahah! Let's show them ads!" then what is the selling point of the more expensive one? There isn't one.

      (2) You can cancel at any time. Hulu is not part of Verizon. You are not locked into a ten year contract with a $1,000 early termination fee. YOU CAN CANCEL IF THEY SHOW ADS.

      If you don't like Hulu's content, then that's one thing, but saying you refuse to select the more expensive ad-free plan because they might show ads is just ridiculous.

      --
      You are not alone. This is not normal. None of this is normal.
  6. 100% of Attention by dohzer · · Score: 5, Insightful

    They lose 100% of my attention when ads are on anyway.
    Step 1. Mute.
    Step 2. Look away or look at another device.
    Step 3. (Optional) Consider how I could acquire the same content with no ads, any means necessary.

    1. Re:100% of Attention by 93+Escort+Wagon · · Score: 4, Interesting

      Back in the old days of television, commercial breaks were prime time for “potty breaks”. During hugely popular shows (e.g. Roots or the Super Bowl), there were anecdotes about large old apartment buildings having their plumbing fail because too many people flushed at the same time.

      --
      #DeleteChrome
  7. I'd think it'd eventually be 100% by Rick+Schumann · · Score: 5, Insightful

    Why the actual fuck are you going to PAY every month for something like Netflix if you're still going to be subjected to commercials? It would make zero sense. if they want to add commercials then they should charge ZERO dollars per month. If you PAY for it then you should get ZERO commercials, plain and simple. If they're not making enough money then raise the damned subscription fee. Otherwise why bother? Just put an antenna on your roof at that point and pay nothing anyway, record everything on a DVR, and skip past the commercials.

    1. Re:I'd think it'd eventually be 100% by sysrammer · · Score: 5, Insightful

      This is how HBO/et.al. started:
      q. People said "Why would i want to PAY for a TV channel when I can watch it for free?"
      a. Well, exclusive content and no ads. ...and then there were a few ads for a few HBO shows. Ok, we can accept that...sorta like movie trailers. And then you had "This show presented by Proctor & Gambel", but that was just at the start and end, and we said..."ok, that doesn't hurt much"... ...and shortly after that, the frog was boiled.

      PS: from an old rant: "Who needs all these channels? Who the heck is going to watch a channel about the WEATHER?"

      --
      His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
    2. Re:I'd think it'd eventually be 100% by Rick+Schumann · · Score: 2

      So are you unironically claiming that the average person isn't as dumb as a box of rocks? If they weren't dumb then Fecesbook and Twitter wouldn't be so popular.

    3. Re:I'd think it'd eventually be 100% by Tukz · · Score: 2

      I treat Netflix like I treat YouTube; I only use it to watch the actual content, not browse the library.

      Netflix is horrible at presenting their library and the interface is crap.

      I can highly recommend https://www.justwatch.com/ instead.

      --
      - Don't do what I do, it's probably not healthy nor safe. -
  8. Subscription killed the video star by seoras · · Score: 2

    This makes me wonder if advertising, on video media, runs a risk of dying out.
    Youtube is now offering an ad free subscription.
    If NetFlix has such a large chunk of the viewing population then where can you get your product videos into eye balls?
    Facebook? Not everyone uses it and you can ignore most things there.
    How long until Facebook offers an ad free subscription or does it capitalise on the other channels shutting up shop?
    It's not like NetFlix customers don't have an alternative as an en masse return to piracy could be one public backlash,
    A balance must be maintained.
    This is an interesting study as it raises a lot of questions about the future of screen viewing and advertising's place in it - if at all.

  9. Re:Lower tiers by sysrammer · · Score: 3, Funny

    I don't understand what all this hate is about commercials. Without them, I'd never have seen the Geiko Gekko story. And they brought back the Caveman episodes, gloriously spread across my 72" screen!

    Regards,
    your local insurance salesman

    --
    His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
  10. Re: Lower tiers by Anonymous Coward · · Score: 5, Insightful

    When cable TV first came out one of the selling points was, you are paying up-front so there will be no commercials! Now you can watch maybe five minutes of cable TV without getting a commercial - and people are fleeing. One of the absolute best things about Netflix is the lack of commercials. They have already shown that people will in fact pay up front to avoid commercials. It will be too bad if they submit to the easy route and add commercials, dooming themselves to irrelevance.

  11. Re: Lower tiers by Anonymous Coward · · Score: 2, Informative

    +1 having commercials on a paid service is annoying... I will pay for content that is friendly to me, or I will tolerate commercials on a free service (within limits -- when it's too much I just close it), but I won't pay to see commercials.

    They just have to decide how they make more profits. I don't have to be their customer, and I don't care which way they go. I think the headline is right though. If they add commercials and still charge me monthly, I'll cancel.

  12. Re:Lower tiers by PopeRatzo · · Score: 4, Insightful

    How about free? Or perhaps they can pay people to watch ads.

    You know, you're absolutely right. If network television could thrive for decades by giving people free programming paid for via commercials, so can Netflix.

    So forget it. Netflix. If you add commercials, it better be gratis.

    --
    You are welcome on my lawn.
  13. Re:Lower tiers by PopeRatzo · · Score: 2

    Without them, I'd never have seen the Geiko Gekko story.

    My favorite commercials are those Lincoln ads with Matthew McConaughey, where he plays a man who is slowly going insane. Ever since I realized that's what was going on, I can see that's the only interpretation that makes sense.

    --
    You are welcome on my lawn.
  14. Enhance rather than detract? by Shaitan · · Score: 2

    How the hell does advertising enhance programming? It always detracts.

  15. Re:Lower tiers by Cederic · · Score: 2, Insightful

    I used to subscribe to a film channel in the UK called FilmFour. They mainly showed independent, British and foreign cinema, not films made through Hollywood studios.

    They stopped charging for subscription and started to include adverts to try and boost viewer numbers. I saved on my subscription and stopped watching.

    I don't want adverts. I especially don't want adverts midway through a film. If Netflix start doing that I'll revert to film sources that let me watch a film, not watch a third of a film then completely destroy any narrative, mood or tension its created by imposing shitty fucking adverts on me.

    The other factor of course is that British people are used to watching BBC channels which never interrupt shows (or films) with adverts. We're not conditioned to accept the ubiquitous and abusive advertising practices that make American television so unwatchable.