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As 'Subscription Fatigue' Sets In, the OTT Reckoning May Be Upon Us (adweek.com)

An anonymous reader writes: Deciding which streaming outlet you want to subscribe to can be just as hard as finding a show itself. With options from big players like Netflix, HBO Now, Hulu, Showtime, Amazon and YouTube Premium -- and looming new platforms from the likes of Disney, Apple, AT&T and NBCUniversal -- consumers are already starting to grow frustrated with the crowded streaming marketplace as "subscription fatigue" sets in, according to Deloitte's 13th edition of its Digital Media Trends survey.

Viewers are taking advantage of these options: the average video consumer subscribes to three video streaming services, said Deloitte. But they're growing frustrated over just how many options they have. Nearly half of those surveyed, at 47 percent, said they are frustrated by the growing number of subscriptions and services to watch their shows. And this audience grows attached to the content: 57 percent of consumers said it frustrates them when shows and movies disappear from their streaming libraries.

20 of 205 comments (clear)

  1. Too expensive by AmiMoJo · · Score: 4, Insightful

    I would get YouTube Premium if it was 2 bucks a month. The current price, higher than Netflix, isn't worth it.

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    1. Re:Too expensive by Anonymous Coward · · Score: 2

      The bottom line is you're really not interesting enough for Google to care about. They probably already know your address from related searches and indexes of public information.

  2. Apple Knows This by registrations_suck · · Score: 5, Insightful

    Apple knows this. Maybe it is the secret sauce in its soon-to-be-announced offering.

    I for one agree. I don't want to sign up with a bunch of different places and have to maintain multiple accounts, deal with multiple renewal periods/expirations, have my credit card info scattered all over the place, etc.

    What I want an "Amazon of on-line media consumption". One place, one bill. I add to my account the stuff I want, I deal with one entity, and leave it up to that entity to pay off the content providers under whatever arrangement they may have. I can pick up or drop services as desired, and just maintain it all at one place.

    1. Re: Apple Knows This by peragrin · · Score: 2

      That's called cable, and it fails as your provider makes choices and contract bundling to save money, thus limiting your choices.

      However if you want to do that get subcriptions through Amazon. I pay Amazon for my HBO now subcription, and thus don't only have one place for my card.

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      i thought once I was found, but it was only a dream.
  3. Amazon streaming has sublet too many movies by magarity · · Score: 2

    57 percent of consumers said it frustrates them when shows and movies disappear from their streaming libraries.

    No kidding; Amazon has taken to moving off a lot of both shows and movies to linked providers so now one would need to pony up extra $$ for five or six other services to get the same old selections.

  4. Aggregator by Anonymous Coward · · Score: 4, Funny

    What we need is a subscription service, that manages your subscription services.

    For a small monthly fee, you can pay for small monthly fees, and have an easy way to manage all those subscriptions, for just a small monthly fee.

    1. Re:Aggregator by fibonacci8 · · Score: 3, Funny

      We could even give it a name that describes the procedure, and indicates what has traditionally happened when that power is granted to others. "Bundling".

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      Inheritance is the sincerest form of nepotism.
  5. How can you get frustrated? Never easier... by SuperKendall · · Score: 3, Insightful

    I don't see where frustration is coming from, as these days it's so easy to start and stop subscriptions.

    I have Netflix regularly, and Amazon Prime mostly for shipping but do use video also. Beyond that though, I just join in and then drop different services depending on what I want to see - so I subscribe to HBO when Game of Thrones is on, dropping it after (and also catching up on a few other shows they have while I'm there). I subscribed to CBS fo ra little while to watch Star Trek Discovery, then dropped it when I had seen enough.

    This is the golden age of subscription. I don't care how many different streaming options there are, as long as I can take them or leave them when I see fit - so much better than cable ever was.

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    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  6. It's not the choice that "fatigues" by Opportunist · · Score: 4, Informative

    It's the ever changing offer. Today you have Series A on Streaming Service A. Tomorrow, on Service B. Then it vanishes entirely. Only to resurface on C next week. Maybe. And heaven forbid you want to see more than one show. Because one thing you can be almost certain of: It is on another streaming service. Or will be. Or will no longer be once you subscribed to that other service for exactly this one show, but now you're tied to it for a year.

    Especially that last bit gets people pissed. Streaming services could be a killer for torrents if, and only if, they become at least halfway reliable. Else, torrents are simply less hassle.

    --
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    1. Re:It's not the choice that "fatigues" by Anonymous+Brave+Guy · · Score: 3, Interesting

      This is why I still buy movies and sometimes TV shows that I enjoy on physical discs. If it's something I might enjoy rewatching later, or a long-running show where I want to make sure I can watch the whole thing, it doesn't work out significantly more expensive given how much I typically watch on the likes of Netflix.

      The frustrating thing is that because of the emphasis on streaming and rental models these days, it's much harder to buy a lot of things on disc than it used to be, You can find that seasons 1 and 2 are out on disc, but season 3 isn't, and season 4 is but only on US import that doesn't quite work right here in the UK. Then because Amazon won and killed off all the competition, and right now it doesn't have season 2 on sale, you get stuck anyway.

      I miss the old days, when there were actual bricks 'n' mortar shops like Silver Screen, where you could go in and buy most moderately popular films and shows from at least the past decade or two and the classics right off the shelf, and they knew how to get hold of just about anything else if you wanted to order it for collection later. What we have with modern technology should have been better, but as usual the money-grabbing media companies have spoiled it by trying to lock everything up and squeeze out a tiny bit more profit.

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  7. Too much entertainment by DogDude · · Score: 3, Insightful

    Jesus Christ, people, quit watching videos and do something with your lives. If you don't have enough time to watch everything, then the problem isn't what you think it is. Put down the fucking phone/tablet/computer and do something useful. It's much more satisfying.

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    1. Re:Too much entertainment by Bradac_55 · · Score: 5, Funny

      A /. commenter telling others to go do something real? Pot met Kettle ...

  8. Welcome to the new cable-TV. by oogoliegoogolie · · Score: 4, Funny

    Same as the told cable-TV.
    You need to subscribe to multiple providers(packages) to get the few of shows you really want to watch, and the remainder is like the old cable cliche of "500 channels and nothing good is on." How many mediocre shows that take place in some dystopian future do we need?

    Smart money will bet that in a year or two, these providers will begin to divide their offerings into basic & premium content.

  9. OTT? by Anonymous Coward · · Score: 4, Insightful

    Am I the only person here who has no idea what OTT means?

    1. Re:OTT? by ShanghaiBill · · Score: 5, Informative

      Am I the only person here who has no idea what OTT means?

      Neither the summary nor TFA defines the what OTT means. According to Google it means "Over The Top", and refers to a box that sits on top of a TV set-top box to give additional services and content. But since services like YouTube Premium don't actually involve any physical device, the term has become disconnected from its origin.

  10. Re:How can you get frustrated? Never easier... by EvilSS · · Score: 2

    Sure, but you still need a cable bill worth of streaming services to get most of the content out there.

    No, you don't. I keep Hulu, Netflix, and Prime (and that's more for shipping than video) year round. If a show I want to watch comes on HBO, Shotime, Starz, CBS, whatever, I'll sub for a month, watch the show, and un-sub. Most people don't need every service every month of the year.

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  11. OTT = Over The Top by Anonymous Coward · · Score: 5, Informative

    Which is a term for direct to internet content services. Had to look it up. If it's not a widely known acronym, it should be spelled out in the title or summary.

  12. And this is why piracy exists. by Strider- · · Score: 2

    And these content providers wonder why piracy still exists. I'm sorry, but a person shouldn't have to subscribe to more than one or two streaming services to get the content they want. Any more than that is a market failure. It's far too easy to just toss the wanted series or movie into Sonarr or Radarr, and magically have it appear in your library. The best part of this is that it will never disappear from your library when a licensing deal expires.

    What we need in the video world is mandatory, non-discriminatory licensing for content, similar to what exists in music. Netflix should be able to provide whatever they want, and just pay the same licensing fee as everyone else. Same thing goes for Netflix produced content.

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    ...si hoc legere nimium eruditionis habes...
  13. Re:back to piracy! by jythie · · Score: 2

    I think something streaming services are slowly figuring out is that piracy was never really about the cost, but the convenience. It wasn't just a cheaper product, but a superior one.

  14. Re:How can you get frustrated? Never easier... by Oswald+McWeany · · Score: 2

    No, you don't. I keep Hulu, Netflix, and Prime (and that's more for shipping than video) year round.

    That's all I have, and honeslty it's more than I need. Prime we have because of the shipping otherwise wouldn't bother with it- it has the worst UI and worst selection. It's not worth getting Prime just for TV.

    That leaves Hulu and Netflix. The wife can't live without Netflix and the kids can't live without Hulu. I watch a few shows from both but could do without either. So both Hulu and Netflix stay for now to keep the family happy.

    Three streaming services is enough and where I'm stopping. I want to watch a couple of shows on CBS but I'm not going to pay extra for it- so screw All Access. I'd like to watch GOT but not paying extra for it- so screw HBO. Nothing I want to watch on Disney- it's just going to be a bunch of comic book crap and kids programs. Even if they get something I want- screw it, not paying extra.

    Streaming service fatigue- I don't need or want more- I'm certainly not going to pay for more.

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