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Internal Documents Show Apple Is Capable of Implementing Right to Repair Legislation (vice.com)

A leaked internal document outlines a program that looks almost exactly like the requirements of right to repair legislation that has been proposed in 20 states. From a report: As Apple continues to fight legislation that would make it easier for consumers to repair their iPhones, MacBooks, and other electronics, the company appears to be able to implement many of the requirements of the legislation, according to an internal presentation obtained by Motherboard. According to the presentation, titled "Apple Genuine Parts Repair" and dated April 2018, the company has begun to give some repair companies access to Apple diagnostic software, a wide variety of genuine Apple repair parts, repair training, and notably places no restrictions on the types of repairs that independent companies are allowed to do. The presentation notes that repair companies can "keep doing what you're doing, with ... Apple genuine parts, reliable parts supply, and Apple process and training."

This is, broadly speaking, what right to repair activists have been asking state legislators to require companies to offer for years. "This looks to me like a framework for complying with right to repair legislation," Kyle Wiens, CEO of iFixit and a prominent member of the right to repair movement, told me on the phone. "Right now, they are only offering it to a few megachains, but it seems clear to me that it would be totally possible to comply with right to repair."

46 of 94 comments (clear)

  1. It's the lack of upgrades by WillAffleckUW · · Score: 1

    The Apple biosystem requires you replace your devices periodically. Opening them up to repair lets you buy non-Apple components, non-Apple batteries, and makes it highly likely you won't pay $10,000 for a computer or $1000 for a phone every two years.

    Can they do it? Sure.

    They have no economic incentive to do so.

    --
    -- Tigger warning: This post may contain tiggers! --
    1. Re:It's the lack of upgrades by Nidi62 · · Score: 2

      Hell, Apple isn't even in the business of repair work. Go ahead. Try and convince them to give you a reasonable price to repair your broken hardware. You'll be staring at a quote that's 90% the cost of new hardware.

      That....kind of proves his point. Apple doesn't want you repairing devices. If you have a 2-3 year old device and the repair cost is 80-90% of the price of a new one, most people are just going to bite the bullet and buy a new one. This is especially beneficial for iPhones where most people turn in their old device for a new one and Apple can refurbish the old device (very cheaply given how low the cost of the components really are) and resell it as a refurb or internationally for additional profit.

      --
      The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
    2. Re:It's the lack of upgrades by Nidi62 · · Score: 1

      Then why do Apple smartphone users need to replace their phones much less frequently?

      The 5s was launched In September of 2013 and still receives updates.

      Are there any five and a half year old android phones that still receive manufacturer updates? Are there any that continue to get updates after even 2?

      The 5s might still receive updates, but how many current 5s owners are the original owners of that device? Apple takes in so many trade-ins to sell as refurbs or other markets that it is in their best interest to keep them up to date. If you can sell the same device 2 or 3 times with production cost covered at the original sale and at only marginal cost after that, you're into almost pure profit.

      --
      The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
    3. Re:It's the lack of upgrades by jellomizer · · Score: 1

      Having done vendor certified repair of electronics in the past. I remember a lot of cases of bad repair jobs and people cheeping out that really put the equipment in much worse case then the original problem. A cheap ebay replacement battery, or power supply that saved the guy $20 off the part, ended up costing an addition $500 for a repair, because the power on the 3rd party device was way off, and damaged a lot of expensive components, or lacked the fuses/safety devices that would protect from further damage.
      What often makes it worse is when the guy brings us the broken equipment then just lies about the fact they had replaced it with a 3rd party part, and voided warranty. What makes it worse, is the fact that we state that it isn't under warranty, and they think we just want to do this because we get paid more. While the truth is doing Warranty repair is better for the business, because the company is timely in paying and we don't need to fight to get our payments, also most of the business was B2B having to do single customer fixes, we try to lower our rates a bit just to avoid negative reviews, as we don't expect them to come back again.

      Now when the person fixes the problem them-self, and an other problem goes bad, then they will bad mouth the product, because they broke it further.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    4. Re:It's the lack of upgrades by Anubis+IV · · Score: 1

      The 5s might still receive updates, but how many current 5s owners are the original owners of that device?

      *raises hand*

      I'm still using my same iPhone 5s from 2013. I even just updated to the latest version of iOS earlier this week. The battery has never been replaced (iFixit sells a kit for $30, but I haven't bothered with it), so its charge only lasts about a day with light usage at this point. In every other regard, however, it's still doing well. It's slower than the newer devices in our household, as you'd expect, but its performance is surprisingly decent considering it's coming up on 6 years old. My previous two smartphones felt significantly more sluggish after far less time: my iPhone 3G lasted me just 2 years before its performance was rubbish, and my iPhone 4 made it just a hair further to 3 years. This one still feels snappy compared to how those two felt when I replaced them.

      I do intend to upgrade this year, and I have the money set aside to do so, but the same was true last year and the year before, so we'll see what actually happens.

    5. Re:It's the lack of upgrades by DickBreath · · Score: 1

      > They have no economic incentive to do so.

      This is Apple we're talking about.

      Economic incentive has NOTHING to do with it.

      It's all about religious devotion. Think Different. You will buy what Apple tells you to buy. Have you made your annual pilgrimage to Apple WWDC to hear the messiah's successor and Profit, Tim Cook tell you what to think?

      --

      I'll see your senator, and I'll raise you two judges.
    6. Re:It's the lack of upgrades by burtosis · · Score: 1

      iPhones upto 6 are fairly easy to work on if you are comfortable around micro flat flex connectors and tiny fastners. I replaced my battery myself with one for 2.50 usd and it's still working great. 7+ the glue and ensuring it stays waterproof starts being an issue though.

    7. Re:It's the lack of upgrades by tlhIngan · · Score: 1

      7+ the glue and ensuring it stays waterproof starts being an issue though.

      Not really, if you're a reasonably competent person, the gasket is no big deal at all.

      In fact, battery replacement kits for every iPhone have it made such that really, it's a 20 minute process as long as you can be patient and read basic instructions.

      Sadly, the problem is "reasonably competent". There are way too many people who can't or don't read instructions, who can't or don't want to follow them, so they're the ones that will end up cracking their screens and such.

      It isn't hard, and if you're reading this, you should be able to handle it and end up with a still waterproof iPhone. It looks hard and scary, but it really isn't.

    8. Re:It's the lack of upgrades by burtosis · · Score: 1

      I'd only looked at repair blogs, listened to some reviews, and not tried it myself. Maybe I'll give it a try. Plus I have a hot air rework station so that makes adhesive removal easy.

    9. Re:It's the lack of upgrades by omnichad · · Score: 1

      You really think Apple sells traded phones as refurbs? I really think they probably throw them straight into a shredder. Take them off the secondary market and they'll make more money selling the newer models.

    10. Re:It's the lack of upgrades by guruevi · · Score: 1

      It's not quite that bad, the spare parts for any business are higher cost than third party, partially because they have to actually stock them and partially because they require much better QC. Try to buy these spare batteries and displays from an off-brand third party, check the Amazon reviews - 15-25% one star saying it doesn't work, doesn't work well, has all sorts of flaws (dead pixels on screens or low capacity on batteries) and are more often than not simply refurbished or even stolen parts.

      This isn't unique to Apple, Dell, IBM and HP all does the same on their computers. They also have a qualified tech do the work, if you have a business account, on-site next business day which adds to the cost of the 'replacement part'.

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
    11. Re:It's the lack of upgrades by guruevi · · Score: 1

      Apple generally takes them apart for parts and recycles the metal, then all they have to do for a refurb (actually they sell those models in India as 'brand new') is put a new case and battery in it.

      --
      Custom electronics and digital signage for your business: www.evcircuits.com
    12. Re:It's the lack of upgrades by omnichad · · Score: 1

      That has nearly the same effect with more added evil than I could imagine up for them.

  2. Apple says opposite by SuperKendall · · Score: 1

    The Apple biosystem requires you replace your devices periodically.

    Apple themselves said last year they expect people to be using devices longer and longer, which is why support for older OS's has stayed through multiple OS upgrades.

    Apple's ecosystem in fact does the opposite, it keeps your device working as long as possible, til eventually maybe you want an upgrade.

    I do think Apple should open up all companies to be able to get apple parts and manuals. But it's not like Apple is forcing people to buy new devices.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Apple says opposite by sjames · · Score: 1

      You mean other than charging 90% of the cost to upgrade just to deal with a crack in the screen that should be fixable for $50 or so.

    2. Re:Apple says opposite by Anonymous Coward · · Score: 1

      Apple themselves said last year they expect people to be using devices longer and longer, which is why support for older OS's has stayed through multiple OS upgrades.

      How are you so easily fooled by them? Yes they say that users are going to be using their devices longer and longer, which is why they have pushed up the device prices so much while not offering any compelling innovation to justify is as well as vehemently opposing right-to-repair so they can charge ridiculous prices for their "repair services".

      Nobody wants to buy new iphones because the new ones are no better than the previous ones, they just cost a lot more so they have to make sure they last a long time because otherwise people would end up out of Apple's ecosystem. They aren't really a technology/hardware company anymore (just look at their recent refresh announcements just done by website press release), they are a services company nickel-and-diming their customers with expensive repairs, subscription services and even now they've become so lame that it's interest payments on Apple-branded credit cards.

  3. College Days by bob4u2c · · Score: 2

    I remember almost two decades ago in my college days that the campus bookstore which sold Apple products was also an authorized Apple repair center. Having setup their network equipment (and run down computers with viruses on them), I happen to see them repair a few products in the back room. The part came with a link to a website where they could view a step by step tear down of whatever it was. The document the site had was very detailed and showed every single screw, plate, cover, etc and how exactly to remove it, and in what order everything needed to be done. I remember thinking lego instructions were not this detailed. I asked the tech how long he had been fixing Apple products, and he told me that this was his first time working on that model, but he didn't need to know, it was all in the document.

    So if they had these documents that long ago, why haven't they made them public? Oh, never mind, allowing only a few repair shops added to the premium mentality which allowed them to charge more for the products, and the Apple Care plans they pushed.

  4. But by Big+Bipper · · Score: 1

    This doesn't mean that Apple has to make it easy to repair, think glued in batteries. As long as the costs for Apple to replace a few defective devices instead of repairing them themselves under warranty, is less than what Apple looses by not selling newer replacement products, Apple ( and other manufacturers ) have no incentive to make their products easy to repair. They just can't make it harder for others to repair than it is for themselves.

    --
    You live and learn, or you don't learn much.
  5. Still trying to maintain control by PhrostyMcByte · · Score: 2

    keep doing what you're doing, with ... Apple genuine parts, reliable parts supply, and Apple process and training.

    Having an option to get genuine parts would be great, but I fully expect an aftermarket to be created with much cheaper options.

    1. Re:Still trying to maintain control by magzteel · · Score: 1

      keep doing what you're doing, with ... Apple genuine parts, reliable parts supply, and Apple process and training.

      Having an option to get genuine parts would be great, but I fully expect an aftermarket to be created with much cheaper options.

      I used to buy IPhone batteries on Amazon until I started worrying a knock-off might set my house on fire

  6. Repair's lifetime nearing its end in phones by Krishnoid · · Score: 1

    "Right now, they are only offering it to a few megachains, but it seems clear to me that it would be totally possible to comply with right to repair."

    Up until a couple product releases from now, when "repair" becomes an obsolete concept. Seems like Apple would do its best to keep moving towards making its phones less openable in the interest of making them more waterproof.

  7. Re:Most people don't care by koavf · · Score: 3, Insightful

    As someone who will never own a tractor, I am concerned about it. I am also not liable to be caught up in a genocide of Southeast Asian minorities or gagged by surveillance software in Central Asia or harassed by police because of my race. Some of us care about things that don't immediately impact our lives because we care about other human beings.

  8. Eh, what's it matter? by nightfire-unique · · Score: 1

    My question is: why does it matter?

    Either they obey the law (once right-to-repair legislation is passed), or they suffer the consequences and risk bankruptcy and shareholder lawsuits. Pretty simple stuff, really.

    --
    A government is a body of people notably ungoverned - AC
  9. Re:Most people don't care by bob4u2c · · Score: 2

    When it comes to tractors, 99.5% of people don't care about tractor repairs.

    Count me as one of the 0.5%. I grew up on a farm, not having a working tractor meant you did the work by hand or horse. Being able to take something apart, figure out how it worked, fix it, and put it back together again is essential to a farm. So being denied that really hurts farmers and without farms your nicely packaged foods or prepared meals don't happen.

    Of course this is just a learning period for farms. Once they realize that the newest tractor won't allow you to take the cover off without some tech re-certifying the computer before it works again, well lets just say they'll buy from someone else or keep the old equipment around.

    This also has bigger implications in that people like to tinker with things and make them better or just different. Using DRM to stop that only hurts the US in its ability to invent and improve.

    Also I can't think of one appliance or equipment I have bought in the last 15 years I haven't torn apart once just to see how it worked. I saved myself a washer repair man visit the other day. It was leaking and by taking the panels off and watching how it worked I found the source of the leak and replaced it with a $5.00 seal. If the washer had stopped working because I took a panel off, and I had to pay the company to come out and reset it. I'd be asking for my money back, and would never buy another product from them again.

  10. Re:Most people don't care by sjames · · Score: 1

    People do care about the downstream effects. Expensive tractor repairs are a contributor when you wonder why your grocery bill is so damned high. It is an example of the problem faced by many in-industry and enthusiasts of electronics and IT. The target demographic of /. should be able to understand that, so the articles appear here.

    As for the politicians, farmers vote. This is very much a daily concern for them.

  11. Re:Most people don't care by Kohath · · Score: 1

    Expensive tractor repairs are a contributor when you wonder why your grocery bill is so damned high.

    Food is cheaper here and now than it has ever been anywhere for anyone.

    Why would anyone believe "expensive tractor repairs" make a significant difference? Who is saying they do?

  12. what about return part pricing and cpu + ram + MB by Joe_Dragon · · Score: 1

    what about return part pricing and cpu + ram + MB + Storage as one unit in the imac pro even when cpu and ram is an socket.

  13. Re:Most people don't care by koavf · · Score: 2

    What PR firms? What talking heads? Why would I think that stories about corporate malfeasance are plants but you aren't?

  14. Re:Mueller Report is 300 pages long! by DickBreath · · Score: 1

    Not a single complete sentence in 84 pages you say? That sounds like the president wrote it.

    --

    I'll see your senator, and I'll raise you two judges.
  15. Re:Most people don't care by werepants · · Score: 2

    This is slashdot... "News for nerds, stuff that matters".

    Once upon a time, nerds were the people who were building computers in their basements, salvaging old electronics to build new creations, and generally taking shit apart to see what they could do with it. Farmers were not dissimilar in how they handled their tractors - many of those old timers with their self-taught mechanical aptitude could rig something up from loose bits around the farm to keep ancient tractors chugging away, doing useful work long after their manufacturers went out of business.

    Today, many companies have realized that every repaired device that is saved from a landfill is one less potential customer, and so they've introduced artificial technical barriers (DRM and worse) to try to clamp down on this unprofitable practice. What's worse, in some cases they have sent lawyers after companies and individuals who have had the gall to try to repair devices themselves.

    If I buy a device, I should be able to do whatever I damn well please with it - take it apart, put it back together, swap components out, upgrade it - whatever is within my capacity to do. If someone buys a piece of hardware, the manufacturer shouldn't get to dictate how they are allowed to use it. That's what Right to Repair is about.

  16. Re:Most people don't care by hackertourist · · Score: 1

    90% of people doesn't care about anything. That's no reason to not write about things.

    Slashdot is a technology site with a readership that contains many hobbyists, tinkerers and others who tend to want to repair things rather than throw the whole thing in the trash because one $0.50 component failed. So Right to Repair legislation is of interest to many of us.

    The current situation is that repairability is artificially impaired by large companies trying to force people into the wasteful habit of throwing away objects rather than repairing them. This situation was made possible by government butting out and letting "the market" develop naturally.

    Nonrepairability works in favor of a small group of large companies while having a negative impact on everyone else. Insultingly high repair bills, mountains of waste, monopolies are common and unacceptable. The government is the only entity capable of changing this, so yes, government definitely should butt in on behalf of consumers, and put limits to corporate greed and assholiness.

  17. Re: Mueller Report is 300 pages long! by Scroatzilla · · Score: 1

    Cookie-cutter denial, the up and coming new Orange Man Bad outrage. :)

  18. Re:Most people don't care by Kohath · · Score: 1

    Slashdot is a technology site with a readership that contains many hobbyists, tinkerers and others who tend to want to repair things rather than throw the whole thing in the trash because one $0.50 component failed. So Right to Repair legislation is of interest to many of us.

    That explains why some fraction of Slashdot readers care. How does that become "right to repair" legislation "has been proposed in 20 states"? Does that sort of effort happen without money and centralized organization?

  19. Re:Most people don't care by Solandri · · Score: 1

    When it comes to tractors, 99.5% of people don't care about tractor repairs. But we get stories on Slashdot and Presidential candidates pandering about it.

    I can guarantee you that 99.5% of tractor owners care about tractor repairs. The percentage is probably a bit lower for John Deere tractor owners because the ones who care most self-selected themselves out of the sample by not buying a John Deere because of the repair issues, even though they really wanted one.

    Anyway, Apple products are highlighted for right to repair because they're high-profile. The biggest right-to-repair issue is refilling ink cartridges. If you buy replacement ink cartridges from the printer manufacturer (as the chips in many cartridges force you to do), you're paying on the order of $1000 per gallon of ink. It's ludicrous, and only made possible by vendor encrypted lock-in whose only purpose is to prevent you from messing around with the internals of YOUR printer. Right to repair makes that type of lock-in illegal. So anyone who's ever grumbled about high ink cartridge costs cares about right-to-repair.

  20. Re:Most people don't care by sjames · · Score: 1

    So you figure costs to a producer DON'T figure into the cost of a product? I don't know where you went to school, but you should demand a refund.

  21. Re:Most people don't care by Kohath · · Score: 1

    User lockout is stopped by regulation. Want to fix your own DVD player or root your own phone? Not if we can help it.

    I'm not opining on companies being forced to "produce" tools and documents (that they already have) I'm opining on artificial user barriers.

    Which is shitty enough to draw criticism without molemen pulling the strings.

    Criticism isn't "legislation proposed in 20 states". Are there molemen?

    I suppose forcing radium out of children's toys was financed by Big Safety's PR team?

    I'm not 90 years old, so I have limited knowledge of this story. Why bring it up?

    Where do you draw the line?

    "Where do you draw the line?" is a question that presumes a perfect answer that fits every problem. I don't believe in such answers. I think people should mostly draw their own lines at their own discretion instead of having some mediocre government bureaucrats decide for them.

    Is there an agenda for every complaint of a shitty situation? Every post on the internet that whined about something?

    I'm only asking if there is an agenda for this. And if so, who? And why?

  22. Re:Most people don't care by Kohath · · Score: 1

    So you figure costs to a producer DON'T figure into the cost of a product? I don't know where you went to school, but you should demand a refund.

    This response is just dumb. Even children know the difference between an amount that's big enough to matter and an amount that's too small to care about. Animals know it too.

  23. Re:Most people don't care by Kohath · · Score: 1

    What PR firms? What talking heads?

    That's my original question. Does anyone know?

  24. Re:Most people don't care by sjames · · Score: 1

    I guess you haven't seen the cost of farm equipment lately.

  25. Re:Most people don't care by Kohath · · Score: 1

    For a $2 loaf of bread, how much of that $2 do you the think is "tractor repairs"?

  26. Re: Mueller Report is 300 pages long! by cyber-vandal · · Score: 1

    Mueller said that there was no evidence of collusion after a thorough 18 month investigation. If you have evidence there was collusion then you'd better let him know as soon as you can.

  27. Re:Most people don't care by sjames · · Score: 1

    More than should be.

  28. Re:Most people don't care by guruevi · · Score: 1

    You may care but you obviously don't understand the issues at hand which is typical for people on your side of the aisle. There is ALWAYS more than a binary cause and solution to the problem.

    --
    Custom electronics and digital signage for your business: www.evcircuits.com
  29. Re:Most people don't care by koavf · · Score: 1

    And how is that "obvious"? Do you care to say anything substantial other than glib, driveby criticism?

  30. Re: Mueller Report is 300 pages long! by ImprovOmega · · Score: 1

    What he specifically said was there was insufficient evidence to bring a charge of conspiracy against the folks involved in the Trump campaign. Which just means it would be a waste of time to try and prosecute, not that there was no evidence at all. Plenty of cases have some evidence implicating someone but that evidence is insufficient to prove guilt beyond a reasonable doubt. Reasonable doubt is a fairly highly legal bar to get over.

  31. Re: Mueller Report is 300 pages long! by cyber-vandal · · Score: 1

    No what he specifically said was there was no evidence of collusion and insufficient evidence to bring a charge of obstruction of justice. Let it go.