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User: lgw

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Comments · 21,562

  1. Re:Oh well, back to old school on Senate Passes Bill That Lets the Government Destroy Private Drones (engadget.com) · · Score: 1

    So the bar is higher than flying a light plane? Insane. I guess theres nothing that we won't have a moral panic over.

  2. SCOTUS protection for abortion is the most important thing for a great many people. Worth many death threats.

  3. Bullshit, Court of law or court of public opinion: treated as innocent until proven guilty. More than anyone else, a justice should uphold that standard,

    Stop pretending that a shameful, transparent tactic to delay confirmation until after the election is anything else. Accusers that change their stories, whose claims are flatly denied by those they say are witnesses? These don't even rise to the level of needing a defense.

  4. Re: "credible" on Senate Passes Bill That Lets the Government Destroy Private Drones (engadget.com) · · Score: 1, Informative

    How is this modded up? Are people unfamiliar with Americas shameful history of acting on accusations without trial, or burden of proof? We do not need to return to those times.

  5. Re:How to succeed at business-get people to work f on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    It's always reasonable to expect that a business that offers a service should offer support for that service. Google's attitude is one more reason not use their services (not to be their product). If only there were a credible alternative to YouTube.

  6. Re:Customer service trumps results on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    (A) $8 disposables never meant to be useful, and hold time
    (B) $8 disposables never meant to be useful, and longer hold time

    I don't know why there's a distinction, for your purposes. Why call, pursuing solutions, to a desk where they'll never bother putting solutions?

    Sorry, but why did you buy an "$8 disposable never meant to be useful" in the first place, and why would you expect support for such a thing?

  7. Re:Shock horror, capitalism sucks on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    If you look at the companies with the worst customer service, they tend to be monopolies, have captured regulators that allow them to abuse their customers and make it difficult to change providers. Both are inevitable outcomes of capitalism, so the original poster's laying the blame there for poor customer service is correct.

    Yes, that's the telecom industry and it sucks. There are some other examples like airlines (lots of bailouts there). But don't pretend that's the norm. Especially anywhere you're dealing with small businesses, there's obviously no monopoly or regulatory capture. Even with large corporations, you can come up with some sectors like telecom where corporation and government have become too tightly coupled, but they are exceptions and most business still have to compete for customers.

  8. Re: That's a joke, right? on Vice President Mike Pence Says Google Should Halt Dragonfly App Development (reuters.com) · · Score: 5, Insightful

    You forgot Tibet, and the ongoing destruction of Tibetan Buddhism.

    Fuck China. I love Chinese culture but there is no culture left in China, now only brainwashing and lies.

    That was Mao's direct intention: destroy all traditional Chinese culture, along with the traditions. Everything within the state, nothing outside the state, nothing against the state. He created China's "Lost Generation", by encouraging students to kill all their teachers, then shipping all the educated youth off to farms, breaking all methods by which culture is transmitted across civilizations.

    Turns out "no culture" is a bad thing, as anything beyond sociopathy must be learned, and China got a generation of short-sighted greed, pettiness, and poor impulse control (the Baby Boomers have nothing on those guys). Pretty much the opposite of how communes are supposed to work, ironically enough.

    Meanwhile, all over the Chinese countryside you'll find crumbling buildings that were once wonderful temples and the like, but no one cares to maintain since Mao (or at least no one with the resources).

  9. Re:Customer service trumps results on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    *departments can own

  10. Re:Customer service trumps results on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    Hey, it's better than e.g. cell carriers, where you get a 1-hour hold time and they still can't fix the problem. Fixing the hold time is something that customer service departments cant own, and IMO is has gotten better since 2000.

    Actually fixing the issue goes deeper - CS can only resolve those problems they've been given the power/training to fix. But I'd far prefer a short hold time to talk to a human who can't help me over a long hold time for the same!

  11. Re:How to succeed at business-get people to work f on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 1

    I'd say that the unchecked free market capitalism means that companies are employing zero people to do the same amount of work: when I try to get support from a major company, it is pretty much impossible to get to an actual human being

    This is indeed the shitty new model, but I've only seen it from the likes of Google: big mass-market companies that have never even acknowledged that customer service is something they should be doing.

    Even my cell carrier and my car dealership have real human customer support, frustrating as it might be to reach them. Heck, banks used to be the bottom of the barrel, but they've really upped their game these days (excepting Wells Fargo, which united their customer service and fraud creation departments), and if you physically go to a bank customer service tends to be quick and well trained.

  12. Re:Shock horror, capitalism sucks on Average Time To Resolve Problems is Three Times Higher Than Customers Want (zdnet.com) · · Score: 3, Interesting

    Could it be that rampant, unchecked free market capitalism means that companies are employing less people to do the same amount or more work and customers are noticing?

    Capitalism seeks profits. which requires repeat business. Don't confuse that with short-sighted greed. Without bailouts, short-sighted greed is a self-solving problem. You see this all the time with small businesses in the modern world of online reputation, where word gets around quickly if you cut too many corners. It's very much a world of "be as cheap as you can without the customer noticing" these days, for small businesses, as you can no longer get away with "as long as the customer doesn't notice until after I get their money".

    Anyhow, it's just freaking stupid to under-staff a call center: increasing queue times pisses off customers and doesn't make it cheaper as all the calls still need to be handled. The only way you save money is if customers abandon the queue, which are usually lost customers.

    You want the "depth" of the queue to be one call per rep. That gives you all the cost savings (no idle reps), and an expected wait time equal to the average time it takes to handle a call, which most people are OK with.

  13. Re:California news is the only good USA news on California Governor Jerry Brown Signs a Bill That Bans Bots From Pretending To be Real People (nbcnews.com) · · Score: 1

    The purpose of the Peoples Utopia of California would obviously be to finally enact all the Progressive Democrat talking points, without interference from those nasty flyover red states. On defense, it's been the same refrain for at least 40 years, so while "none" might be hyperbole, something like Canada's military, or maybe smaller since there's a lot less territory to cover. That might actually be smaller than the current Cali national guard. Obviously, no nukes.

  14. Re:California news is the only good USA news on California Governor Jerry Brown Signs a Bill That Bans Bots From Pretending To be Real People (nbcnews.com) · · Score: 1

    Oh, they could keep the pavement. The planes are federal property, though, and the Airmen work for the DoD. The Cali national guard could make a reasonable argument though. A peaceful secession would not involve seizing federal property. Anyway, why would California want them - a defense budget is just wrong; totally needless Republican pork.

  15. Ah, we're in non-geek holy war territory here. Disney was trying to have it both ways with that quote, but they had dropped the whole "animal sidekick" thing before Moana, with Frozen before that and IIRC Brave before that. He has the hair, the bad attitude, and the lack of parental supervision that are the core hallmarks of a Disney princess.

    Both Kylo and the alien from Alien are Disney princesses now. Bout time we had an emo/goff princess, too.

  16. Re:2nd 18th century on Amazon Will Raise Its Minimum Wage To $15 For All 350,000 US Workers (recode.net) · · Score: 1

    ... for having workers who need food stamps and other public assistance to make ends meet.

    So, in effect, nothing has changed in 300 years. This is work ethics from the steam age.

    This thread.

    My point all along has been that you can't practically prevent workers who need (or choose) public assistance without outlawing starter jobs, part time work, and other vital things.

    BTW, my Amazon sources tell me this was simple market pressure, that they decided to apply across the country (even the few areas that didn't need it to source labor) to make a good PR splash. Make of that what you will.

  17. Re:California news is the only good USA news on California Governor Jerry Brown Signs a Bill That Bans Bots From Pretending To be Real People (nbcnews.com) · · Score: 1

    Why would you imagine that any "defense infrastructure" that was property of the Department of Defense would go with California? I'm sure the Cali national guard is full of great guys, though (assuming the whole state succeeded, including the conservative flyover country, not just the coastal cities).

  18. Re: Fight Club on The Coders Programming Themselves Out of a Job (theatlantic.com) · · Score: 5, Insightful

    Well, it's smart of him to automate his job, but stupid of hit to rest on his laurels.

    In my first office job, I found a way to automate a complex data entry task that used to take 2 weeks each year, so that it only took me about an hour (and was free of all typos, which if you glance at my post history, you know is a big improvement). I hesitantly raised the topic with my boss, and was smacked down - don't waste my time with that nonsense, just get typing.

    Well, I had made the effort to tell him and been rebuffed. I felt free to use that two weeks each year to automate other parts of my job that my boss clearly had no interest in hearing about. Snowballed pretty well - after 5 years the job was pretty darn easy.

    I took a good lesson from that place: my job as an engineer is to highlight problems that I see, but run with management decisions (this isn't life-safety stuff we're talking about). It's not my job to get fired for shit that's ultimately unimportant, or try more than once to correct a mistake in my favor.

  19. Re:Why would you want to do nothing? on The Coders Programming Themselves Out of a Job (theatlantic.com) · · Score: 4, Insightful

    The contract is for your time, not results.

    Pretty much the definition of "professional" is the opposite. More practically, if they're paying me for my time, then obviously I'm paid hourly. I'm I'm not paid hourly, then obviously they're paying me for results, not my time. What could be more clear?

  20. Re:2nd 18th century on Amazon Will Raise Its Minimum Wage To $15 For All 350,000 US Workers (recode.net) · · Score: 1

    That includes people who choose the mix of part time work and checks from the government. In some situations, you actually net less by working more.

  21. Re:Error in the summary on Discovery of 'Goblin' Solar System Object Bolsters the Case For Planet Nine (gizmodo.com) · · Score: 1

    The hypothetical new planet would be Planet Ten. Pluto is the ninth planet and it's widely accepted that the efforts to say otherwise were a complete farce.

    Yes. Planet 9 is Pluto, and heretics will freeze for eternity in liquid nitrogen seas. (And the effort to say otherwise was a farce: the vote was taken after most scientists had left the conference.)

    This theory has always been "Planet X", with the pun on 10 and unknown. "Planet 9" is a much weaker joke - Planet 9 from Outer Space, maybe?

  22. Re:2nd 18th century on Amazon Will Raise Its Minimum Wage To $15 For All 350,000 US Workers (recode.net) · · Score: 1

    But that's not what Bernie was demanding. His proposed law was to tax Amazon because some of their workers needed food stamps. Do you see where this thread comes from?

    No matter what the likes of Amazon and Walmart do, they can't remove these talking points from the Bernies of the world, so why should they bother beyond simple supply and demand?

  23. When the Five Year Plans failed, it was never because Communism was stupid, no, it was because of "wreckers" (or 40 consecutive "unexpectedly cold" winters).

    This is just the same tune with new lyrics. It's not because they were stupid, make drek and insulting fans directly, no it was because of "Russian trolls". Presumably when IX tanks it will be the unexpectedly cold winter.

    The dysfunction will continue until the companies implode.

    But no bad talk about Emo Darth Vader! Emo Darth Vader is best Disney Princess!

  24. Re:2nd 18th century on Amazon Will Raise Its Minimum Wage To $15 For All 350,000 US Workers (recode.net) · · Score: 1

    So how is it ever going to be practical to pay a "living wage" to a low-skill worker who only works 12 hours a week? Did you think that through? The guy who works 48 hours a week should make six figures?

  25. Re:California news is the only good USA news on California Governor Jerry Brown Signs a Bill That Bans Bots From Pretending To be Real People (nbcnews.com) · · Score: 1

    Yes, you should totally go with the plan that the US will provide for your defense, and not conquer you and impose brutal reparations, since we're the good guys, right?