Scary thought, but you might just want to pick up one of the tools that the lawyers use for electronic discovery. They cover multiple mail formats (including older generations of said formats) and set it up so that it's easy for an intern to search for keywords and the like, so someone that understands tech should be able to use it I've had to use the Clearwell appliance and it did what it was supposed to do, including finding attachments and indexing them for ease of search. (No, I don't work for Clearwell, and wouldn't have used their tool at all except for t.. er anyways)
Can second this. Just slow down when coming off the Grapevine til you pass Buttonwillow - Highway Patrol there likes to sit just past overpass bridges, especially in the 15 miles after the I-5/CA-99 split.
Second, if you had this expertise, how would you keep it current? Spend an hour a day riding public transportation in Oakland?
Probably a little more than that, but essentially, yeah. You need to speak to the people in question on a regular basis. Social workers might be good candidates.
Black: Check. Work Downtown Oakland: Check. Ride Public Transport: Check. For One Hour: (roundtrip) Check. Ability to Translate: Sporadic at best. Happily references UrbanDictionary as needed.
With all do respect to some posters (and not the ones I'm replying to here) - skin pigmentation does not denote linguistic ability or accents.
And in California and Oregon, it is - at least at the State level for medical uses - it'll get real interesting if the proposition on the current California state ballot passes and makes it legal for even non-medicinal uses. The Federal government seems to still have issues, though.
My current employer does software and hardware to do this - it is a proprietary solution and it is expensive. This stuff ain't cheap yet. Now we don't tie into Google maps as of yet, but I think I'll bring that up in the next development meeting. I don't see an open source alternative for real time mainly because the hardware needed. software could be written but it still has to talk to RFID and GPS tags and..
define the cable for them using terms they will understand. That is part of your role as a support person.
Okay, so using nothing but text, please describe the concise difference between:
- An ethernet port
On the back/side of your computer you will see two holes that look like spots to plug in a phone cord. There'll be a little one and a big one. The big one is called an "ethernet" or "network" port, or if you want the fancy term, an RJ-45 connector, but we wont' be using that term again anywhere in this call...
- An ethernet cable
You'll find a cord or wire - it's pretty thick and has a big plug on each end. The plugs look like phone plugs, but larger. This is your "ethernet" or "network" cable.
- A telephone/fax port
actually this one you really don't have to go out of your way to describe as most people have experience with this one. So look for the spot that looks like a good place to plug in a phone cord.
- A telephone/fax cable
This is another one where people have a frame of reference so it doesn't take a description really. Look for the phone cable.
- A USB port
Hi - we need to find your USB port on your computer. It will look like a flat rectangle and there may be a bunch on the front and back of the computer. It's usually the place you plug your iPod in when you connect it to your computer.
- A USB cable
USB cables... look for the wire that has a flat rectangle on one end, it may have all sorts of different sized things on the other end and we're not going to worry about that now. On the flat end, there should be an arrow and a couple of other funny looking symbols. There ya go - you have the right cable.
... all while assuming it's a complete newb at the other end of the phone.
And is there anything else I can help you with, today? Your old telephone tech support people (not seen very often nowadays) are used to walking complete newbies or people who are scared they're going to break things through plugging things in, turning it on and then editing configuration files, usually while not at a computer themselves.
According to the take down notice and response from Network Solutions, they do this for 10-14 days because cryptome.org refuses to take down the "offending" document. If there's no legal response to the DMCA Counterclaim from Microsoft (response being the filing of litigation) in the next 14 days, cryptome.org will be released back into the wild.
Can only add personal experience - had my Wii for a little over a year (just long enough for the warranty to expire) and sure enough the DVD drive went south. $93 for the repair - at least until I bitched about them charging sales tax on the shipping and asking about the cost of parts vs. labor.
Given children who handle disks.. poorly.. and having the ability to load off a hard drive vs. a game disk works for me a lot better.
Fun watching people say this "doesn't work" -- back when I was at Caspian, the real world runs were working quite well at gigabit speed and if memory serves, they had a 10 gigabit line card (this was 2006). The cost was they had to design asics to do this and they were trying to get the same performance out of commodity hardware. It looks like this is the case - which means it's dropped the cost of the equipment significantly.
Where it does improvement over current routing and qos is that it does it on the fly and at wire speeds with an administrator putting in parameters that state the type of performance he wants for "detected flows". In addition, a lot of profiling was done on various traffic to figure out what type of traffic produces what. For instance, the stuff Caspian was selling could identify a VOIP connection on the fly without doing deep packet inspection even if the traffic was encrypted. It did the same with torrent traffic, video traffic, web surfing traffic, im traffic, irc traffic, etc. So, instead of having a deep packet inspection, a router and a switch, you'd get the flow traffic, identify it based on the traffic profile, establish a qos on the flow and then maintain it. It would help against DDOS situations - maintain the current connections that are coming through while establishing new ones as needed. And this is all in the same box.
I don't know what the Anagram folks have managed to do but if they're working off the same model (and probably have a bunch of the same people working on things) the stuff I mentioned should be definitely part of the same equipment.
"Anyone knowledgeable" was meant in the context that any able person could access the code to improve it.
And no, I've had very poor response from Microsoft Support over more than 20 years. I wrote my first commercial software -- used by some local H&R Block branches to process payroll -- 28 years ago. I go back to the time when Microsoft gave away their development kits to try to gain marketshare, before OLE was a concept.
Care to say what system you were writing your software on? That'd put you as a developer back in 1981 selling commercial software...
As an example of Microsoft's technical support prowess, I give you 2 examples in the past 6 months: Recently it took over a month between HP and Microsoft to figure out why our "supported" EVA 4400 configuration was not working correctly under Windows 2000. Guess what? They don't know why it doesn't work. We did multiple clean installs on new BL460c's and had to reformat and reinstall Windows Server 2003 for the SAN to work. Online resizing? It's in the documents as a feature but it doesn't work even in 2003.
So it was Microsoft's fault that you couldn't get your HP SAN to work with Windows 2000 (an at this point unsupported OS)? Was it an iSCSI or FibreChannel connection and who's drivers were you using? Shouldn't you have been calling HP up to support this? The online resizing - this is a feature of the SAN, no? Again, shouldn't you be speaking to HP to solve this issue?
Another example of this supposed prowess: We wanted to migrate from Exchange standard 2000 to Enterprise 2000 (we have a very significant number of CALs that we did not want to repurchase -- it would have been more than $80K wasted). Microsoft could not help. Many Many Many calls were placed and emails exchanged. We ended up having several consultants bid the job but because of their pricing all were rejected.
So what you're saying is that you were too cheap to spend the money on a server so you could install Exchange 2000 Enterprise Edition and then move mailboxes from the Standard Edition server to the Enterprise edition server (using the extremely simple option of "move mailbox" in AD Users and Computers) and no one at Microsoft was going to walk you through this for Exchange 2000 without charging you? Or is there something you neglected to mention about this particular project that makes it a bit more complicated than this? (for instance there's a clustered install perchance? Or some custom apps hanging off Exchange? Your internal staff should have been able to handle this project without a call to Microsoft...)
I'm sure there are some knowledgeable people at Microsoft, but they either don't share their knowledge very well or they don't work in email or phone support. The lack of ability for the company to share information -- when information is the heart and soul of Microsoft -- shows their lack of attention.
Frankly, it sounds like you are just bitching because you didn't want to write a check for services. Even Linux consultants aren't free for enterprise apps.
Now imagine that you're doing a code review. Feel any better now? What's that you say, you still don't understand?
Then get off my lawn. You don't have the experience to discuss this or you'd be aware of these types of issues. Go back to your help desk job, dream big and work hard and come back to me in about 10 years when you've grown some scruff on your chin.
Hmmph. You might want to start collecting your Social Security check there, gramps. So far everything you've said could have been handled by a competent in-house IT staff.
Baen's general rule for Book spoiler is when the book has been available as a mass market paperback for 6 months then you don't have to put spoiler notes in.
I doubt this was novel in 2000 (when the patent was filed)- Sherman, set the Wayback Machine to December 1998. The place: www.baen.com. Sample Chapters and the like were available as described in the patent at least 2 years prior to it's being filed. I think that qualifies as prior art.
Excellent! So I can use IPX/SPX for my transport and go from there to my Citrix box using the ica protocol. Not a problem and I'm happy to comply with the VPN policy.
Those of us using RDP (and ICA - but a Citrix installation just to get the ultra-low bandwidth for ICA might be overkill) back in 1998/1999 can tell you that it can work over a 9600 bps connection. Just set it for 16 color. You can also (as other posters have mentioned) do PowerShell for a lot of things. You can stop and start services and restart a Windows box from the command line (net stop [service]/net start [service] and shutdown/r respectively) and depending on the data may be able to transfer it across using ftp with auto-resume or (scary enough) set up a terminal program that supports IP and do a zmodem connection back to your main office to pass files.
I hope you don't live in the SF Bay Area. $75k/yr is great cash if you live in the Philippines and very good money in many parts of the U.S. But in the Bay Area? Or even California for that matter. Have a look at the numbers and then add $1000 to the housing if living in a house instead of an apartment.
A single guy - yeah, no problem - or a couple with no children.. but anything beyond that and you're already spending more than you're bringing in or are on the edge and these are 2007 numbers and don't include the 50% increase in gas or the 10-20% increase in food over the last year.
I've been looking at your rants about illegal this that and the other - especially those from south of the border. Have you ever looked at what it takes to get here "legally" from Mexico? Only the Filipinos have it worse. If your family is trying to get you over, they would have had to filed paperwork in 1992. If it was your wife and kids, you are a little luckier - 2002. Employment based - if you are a needed skillset and degree'd you can get here a little faster - but just a hard-working dude willing to do whatever it takes? Try "never".
My current employer (i.e. disclaimer - I work for 'em) has stuff that does this -- it's definitely not cheap though. Uses active RFID tags and wireless access points to do the triangulation stuff.
Slashdot Mirror
Scary thought, but you might just want to pick up one of the tools that the lawyers use for electronic discovery. They cover multiple mail formats (including older generations of said formats) and set it up so that it's easy for an intern to search for keywords and the like, so someone that understands tech should be able to use it I've had to use the Clearwell appliance and it did what it was supposed to do, including finding attachments and indexing them for ease of search. (No, I don't work for Clearwell, and wouldn't have used their tool at all except for t.. er anyways)
Can second this. Just slow down when coming off the Grapevine til you pass Buttonwillow - Highway Patrol there likes to sit just past overpass bridges, especially in the 15 miles after the I-5/CA-99 split.
And it helps if I proofread these before I hit submit. s/do/due
[sigh]
Second, if you had this expertise, how would you keep it current? Spend an hour a day riding public transportation in Oakland?
Probably a little more than that, but essentially, yeah. You need to speak to the people in question on a regular basis. Social workers might be good candidates.
Black: Check.
Work Downtown Oakland: Check.
Ride Public Transport: Check.
For One Hour: (roundtrip) Check.
Ability to Translate: Sporadic at best. Happily references UrbanDictionary as needed.
With all do respect to some posters (and not the ones I'm replying to here) - skin pigmentation does not denote linguistic ability or accents.
And in California and Oregon, it is - at least at the State level for medical uses - it'll get real interesting if the proposition on the current California state ballot passes and makes it legal for even non-medicinal uses. The Federal government seems to still have issues, though.
Also doesn't allocate anything for the cost of the person doing the maintenance/monitoring - that person doesn't come for free usually.
My current employer does software and hardware to do this - it is a proprietary solution and it is expensive. This stuff ain't cheap yet. Now we don't tie into Google maps as of yet, but I think I'll bring that up in the next development meeting. I don't see an open source alternative for real time mainly because the hardware needed. software could be written but it still has to talk to RFID and GPS tags and..
This means I can go ahead and order another case of Soylent Soda!
I like a challenge...
define the cable for them using terms they will understand. That is part of your role as a support person.
Okay, so using nothing but text, please describe the concise difference between:
- An ethernet port
On the back/side of your computer you will see two holes that look like spots to plug in a phone cord. There'll be a little one and a big one. The big one is called an "ethernet" or "network" port, or if you want the fancy term, an RJ-45 connector, but we wont' be using that term again anywhere in this call...
- An ethernet cable
You'll find a cord or wire - it's pretty thick and has a big plug on each end. The plugs look like phone plugs, but larger. This is your "ethernet" or "network" cable.
- A telephone/fax port
actually this one you really don't have to go out of your way to describe as most people have experience with this one. So look for the spot that looks like a good place to plug in a phone cord.
- A telephone/fax cable
This is another one where people have a frame of reference so it doesn't take a description really. Look for the phone cable.
- A USB port
Hi - we need to find your USB port on your computer. It will look like a flat rectangle and there may be a bunch on the front and back of the computer. It's usually the place you plug your iPod in when you connect it to your computer.
- A USB cable
USB cables ... look for the wire that has a flat rectangle on one end, it may have all sorts of different sized things on the other end and we're not going to worry about that now. On the flat end, there should be an arrow and a couple of other funny looking symbols. There ya go - you have the right cable.
And is there anything else I can help you with, today? Your old telephone tech support people (not seen very often nowadays) are used to walking complete newbies or people who are scared they're going to break things through plugging things in, turning it on and then editing configuration files, usually while not at a computer themselves.
According to the take down notice and response from Network Solutions, they do this for 10-14 days because cryptome.org refuses to take down the "offending" document. If there's no legal response to the DMCA Counterclaim from Microsoft (response being the filing of litigation) in the next 14 days, cryptome.org will be released back into the wild.
If this really works, then we can actually do FTL communication - vary the energy levels you are sending through and...
You will note he didn't say anything about four kids with the same woman... (sorry qbzzt - no insult intended to you or your sig. other)
Can only add personal experience - had my Wii for a little over a year (just long enough for the warranty to expire) and sure enough the DVD drive went south. $93 for the repair - at least until I bitched about them charging sales tax on the shipping and asking about the cost of parts vs. labor.
Given children who handle disks.. poorly.. and having the ability to load off a hard drive vs. a game disk works for me a lot better.
Fun watching people say this "doesn't work" -- back when I was at Caspian, the real world runs were working quite well at gigabit speed and if memory serves, they had a 10 gigabit line card (this was 2006). The cost was they had to design asics to do this and they were trying to get the same performance out of commodity hardware. It looks like this is the case - which means it's dropped the cost of the equipment significantly.
Where it does improvement over current routing and qos is that it does it on the fly and at wire speeds with an administrator putting in parameters that state the type of performance he wants for "detected flows". In addition, a lot of profiling was done on various traffic to figure out what type of traffic produces what. For instance, the stuff Caspian was selling could identify a VOIP connection on the fly without doing deep packet inspection even if the traffic was encrypted. It did the same with torrent traffic, video traffic, web surfing traffic, im traffic, irc traffic, etc. So, instead of having a deep packet inspection, a router and a switch, you'd get the flow traffic, identify it based on the traffic profile, establish a qos on the flow and then maintain it. It would help against DDOS situations - maintain the current connections that are coming through while establishing new ones as needed. And this is all in the same box.
I don't know what the Anagram folks have managed to do but if they're working off the same model (and probably have a bunch of the same people working on things) the stuff I mentioned should be definitely part of the same equipment.
"Anyone knowledgeable" was meant in the context that any able person could access the code to improve it.
And no, I've had very poor response from Microsoft Support over more than 20 years. I wrote my first commercial software -- used by some local H&R Block branches to process payroll -- 28 years ago. I go back to the time when Microsoft gave away their development kits to try to gain marketshare, before OLE was a concept.
Care to say what system you were writing your software on? That'd put you as a developer back in 1981 selling commercial software...
As an example of Microsoft's technical support prowess, I give you 2 examples in the past 6 months: Recently it took over a month between HP and Microsoft to figure out why our "supported" EVA 4400 configuration was not working correctly under Windows 2000. Guess what? They don't know why it doesn't work. We did multiple clean installs on new BL460c's and had to reformat and reinstall Windows Server 2003 for the SAN to work. Online resizing? It's in the documents as a feature but it doesn't work even in 2003.
So it was Microsoft's fault that you couldn't get your HP SAN to work with Windows 2000 (an at this point unsupported OS)? Was it an iSCSI or FibreChannel connection and who's drivers were you using? Shouldn't you have been calling HP up to support this? The online resizing - this is a feature of the SAN, no? Again, shouldn't you be speaking to HP to solve this issue?
Another example of this supposed prowess: We wanted to migrate from Exchange standard 2000 to Enterprise 2000 (we have a very significant number of CALs that we did not want to repurchase -- it would have been more than $80K wasted). Microsoft could not help. Many Many Many calls were placed and emails exchanged. We ended up having several consultants bid the job but because of their pricing all were rejected.
So what you're saying is that you were too cheap to spend the money on a server so you could install Exchange 2000 Enterprise Edition and then move mailboxes from the Standard Edition server to the Enterprise edition server (using the extremely simple option of "move mailbox" in AD Users and Computers) and no one at Microsoft was going to walk you through this for Exchange 2000 without charging you? Or is there something you neglected to mention about this particular project that makes it a bit more complicated than this? (for instance there's a clustered install perchance? Or some custom apps hanging off Exchange? Your internal staff should have been able to handle this project without a call to Microsoft...)
I'm sure there are some knowledgeable people at Microsoft, but they either don't share their knowledge very well or they don't work in email or phone support. The lack of ability for the company to share information -- when information is the heart and soul of Microsoft -- shows their lack of attention.
Frankly, it sounds like you are just bitching because you didn't want to write a check for services. Even Linux consultants aren't free for enterprise apps.
Now imagine that you're doing a code review. Feel any better now? What's that you say, you still don't understand?
Then get off my lawn. You don't have the experience to discuss this or you'd be aware of these types of issues. Go back to your help desk job, dream big and work hard and come back to me in about 10 years when you've grown some scruff on your chin.
Hmmph. You might want to start collecting your Social Security check there, gramps. So far everything you've said could have been handled by a competent in-house IT staff.
Hmm. I guess Weird Al is going to be on his list, then, as well for this song.
Baen's general rule for Book spoiler is when the book has been available as a mass market paperback for 6 months then you don't have to put spoiler notes in.
I guess that makes it Universe 69? I'd rather go to Pirate Universe.
I doubt this was novel in 2000 (when the patent was filed)- Sherman, set the Wayback Machine to December 1998. The place: www.baen.com. Sample Chapters and the like were available as described in the patent at least 2 years prior to it's being filed. I think that qualifies as prior art.
Excellent! So I can use IPX/SPX for my transport and go from there to my Citrix box using the ica protocol. Not a problem and I'm happy to comply with the VPN policy.
Those of us using RDP (and ICA - but a Citrix installation just to get the ultra-low bandwidth for ICA might be overkill) back in 1998/1999 can tell you that it can work over a 9600 bps connection. Just set it for 16 color. You can also (as other posters have mentioned) do PowerShell for a lot of things. You can stop and start services and restart a Windows box from the command line (net stop [service]/net start [service] and shutdown /r respectively) and depending on the data may be able to transfer it across using ftp with auto-resume or (scary enough) set up a terminal program that supports IP and do a zmodem connection back to your main office to pass files.
Hi PCM2,
I hope you don't live in the SF Bay Area. $75k/yr is great cash if you live in the Philippines and very good money in many parts of the U.S. But in the Bay Area? Or even California for that matter. Have a look at the numbers and then add $1000 to the housing if living in a house instead of an apartment.
A single guy - yeah, no problem - or a couple with no children.. but anything beyond that and you're already spending more than you're bringing in or are on the edge and these are 2007 numbers and don't include the 50% increase in gas or the 10-20% increase in food over the last year.
I've been looking at your rants about illegal this that and the other - especially those from south of the border. Have you ever looked at what it takes to get here "legally" from Mexico? Only the Filipinos have it worse. If your family is trying to get you over, they would have had to filed paperwork in 1992. If it was your wife and kids, you are a little luckier - 2002. Employment based - if you are a needed skillset and degree'd you can get here a little faster - but just a hard-working dude willing to do whatever it takes? Try "never".
Processing Dates
(I went back to April because the current ones aren't publishing dates due to the freeze on right now)
of course giving the President 12, the HR director 34 and the Lawyer 56...
My current employer (i.e. disclaimer - I work for 'em) has stuff that does this -- it's definitely not cheap though. Uses active RFID tags and wireless access points to do the triangulation stuff.