All any phisher would need [in decreasing order of difficulty] is to have is your routing number or partial credit file or the information from your banks' "partnership" program. Think about every time you make an electronic payment... do you really trust every company and every person working for each of those companies?
Something funky IS going on here. My first 5 results:
Microsoft.com/windows
Download Details for excel viewer 2003
Adobe Reader downloads
Winzip
Apple.com
Only local hidden variables are discounted via Bell's experiments. There is currently nothing that states that non-local hidden variables cannot exist. In fact, the Bohm interpretation [contrived as it is] shows that it is possible to have a non-local hidden variable theory that can agree with quantum mechanics.
There are yet a number of places where God could be hiding in our universe.
I, and many other slashdotters, are not opposed to DRM. We're opposed to DRM that keeps us from doing what we think we should be able to do with our music. That is, not the concept, but most known implementations, and what companies are attempting to use the implementation for. After all, conceptually, it's just ensuring that you actually purchase something you choose to use instead of copying it. As a content producer, I see little wrong in that. However, companies may be using specific implementations to attempt to make you re-purchase music, or keep you from from using your music as you choose. I do see something wrong with that.
Since I can burn CDs from my iTunes downloads, as well as remove it trivially, put it on my iPod or play it from my computer, I'm pretty happy.
If my mod points hadn't expired yesterday, I'd mod the parent up, even though he sounds a little more bitter than I do about it.
I _like_ C#, a lot. Honestly, I think it's the better of the two languages. However, I simply don't trust Microsoft, and think that Mono would probably be legally encumbered if it ever became a huge success... so I write as much as possible in Java.
Am I the only person who _likes_ Komodo? My company purchased a copy for me when I started writing applications in perl, and I like it. Most especially I like the debugger, I never did learn the perl debugger. Even works well on websites. It probably saves me from trying to run at least 100 typos a day.
I've got one worse for you. Happened right before I started working for this company.
I work for a Fortune 500 company that has its major operations center in the south. At one point, we were using BellSouth to carry most of our calls. After a major acquisition, we announced that we were switching to MCI trunks (directly, instead of through BellSouth).
First, they tried to wheedle us on price, but we didn't budge, it was not the price, but the level of service we recieved from them that was why we were switching.
One morning a few weeks later, our ops center stopped recieving calls, and couldn't make outgoing ones. After a brief investigation (looking out the fricking window), there is a backhoe across the street digging.
It was Bellsouth, and they were running some telephone lines, and had "accidentally" broke our connection. One of our telephony guys called our rep at BellSouth and asked how long it would be untli it was back up. He was told that "repairing a broken line was not part of the transition services, and BellSouth would not be repairing the line."
Re:If 3.5 is a major release...
on
KDE 3.5 Released
·
· Score: 3, Funny
To put it shortly, yes, we are planning on sending Moses down with 4.0. Jesus Christ was unavailable, and while Cthulhu volunteered, we remember windows ME well enough to know that driving our users mad is a bad thing.
There are legitimate times where you know the system isn't going to help. Or where you simply think that the IVR isn't going to help, even.
The first option in every customer-facing IVR having more than one menu that I write is a way to get to a CSR [Admittedly, maybe after asking for account info, if I'm 90% positive you have it - it helps us route your call a lot. Ex, if you have a pending problem, I can transfer you right to the person who worked on it last, or a supervisor.]. It might stick you in a lower priority in the queue (Depends on how important it is to have your account info.), but I advertise, "Press 0 to get out of here" or "Say agent for a CSR".
Personally, though all of the menus at our company are still DTMF [key-based], I think you've hit on it. If the system is well designed, the customer is more likely to use it.
If you call our company, it asks for the last 4 digits of your account number (for verification against your telephone number), or pound to look up your account. (if your number isn't on file, there is a "enter the entire thing menu or look it up, instead") If you fail to enter a number, transfer the call. The next menu has, as the very first option, to transfer to a CSR. The other options are to listen to your balance, close your account, remove late fees, request a refund, get payment address, close your account... 90% of the things you're calling about.
Our call completion rate for our IVR customer service is just over 70%. [90% from the 'enter-last-4', but I recently found a bug where the numbers were old...] I occasionally have customers transferred to me to compliment the system.
No, it works even if the IVR is able to solve your problem; it just has to be well designed enough to not be too intrusive.
I'm an IVR programmer for a large retailer. At one point in the past, we did answer all of the calls. We eventually had customers asking us to put a system in so they could get the balance on their credit cards at any hours, and to close their accounts, and such.
And we did. But we made sure that it was easy to reach a real person... on the first menu it asks if you want to speak to someone live. But, no, it's not always the company that went out of their way to get an IVR.
Slashdot Mirror
All any phisher would need [in decreasing order of difficulty] is to have is your routing number or partial credit file or the information from your banks' "partnership" program. Think about every time you make an electronic payment... do you really trust every company and every person working for each of those companies?
Bah. He's looking for something unique. I'm sure that iTunes runs under wine.
I'd be quite alright with Microsoft fixing those shortcomings!
No. Microsoft is fair: it will work equally poorly on all CPUs.
Something funky IS going on here. My first 5 results: Microsoft.com/windows Download Details for excel viewer 2003 Adobe Reader downloads Winzip Apple.com
No. Can you please spell it out a bit clearer, because I'm having a problem finding a pattern.
Only local hidden variables are discounted via Bell's experiments. There is currently nothing that states that non-local hidden variables cannot exist. In fact, the Bohm interpretation [contrived as it is] shows that it is possible to have a non-local hidden variable theory that can agree with quantum mechanics. There are yet a number of places where God could be hiding in our universe.
How do I deploy this to multiple users at a time? I have a large domain...
Nope. As someone pointed out earlier, search for KaZaA.
http://www.google.com/search?sourceid=mozclient&ie =utf-8&oe=utf-8&q=scientology+site%3Axenu.net
http://www.google.com/search?q=kazaa&btnG=Search&h l=en&lr=
The DMCA is a US law.
I, and many other slashdotters, are not opposed to DRM. We're opposed to DRM that keeps us from doing what we think we should be able to do with our music. That is, not the concept, but most known implementations, and what companies are attempting to use the implementation for. After all, conceptually, it's just ensuring that you actually purchase something you choose to use instead of copying it. As a content producer, I see little wrong in that. However, companies may be using specific implementations to attempt to make you re-purchase music, or keep you from from using your music as you choose. I do see something wrong with that. Since I can burn CDs from my iTunes downloads, as well as remove it trivially, put it on my iPod or play it from my computer, I'm pretty happy.
If my mod points hadn't expired yesterday, I'd mod the parent up, even though he sounds a little more bitter than I do about it. I _like_ C#, a lot. Honestly, I think it's the better of the two languages. However, I simply don't trust Microsoft, and think that Mono would probably be legally encumbered if it ever became a huge success... so I write as much as possible in Java.
If it makes it easier for the developer to work on, patches/fixes/features should come quicker.
He hasn't recieved oral sex.
Am I the only person who _likes_ Komodo? My company purchased a copy for me when I started writing applications in perl, and I like it. Most especially I like the debugger, I never did learn the perl debugger. Even works well on websites. It probably saves me from trying to run at least 100 typos a day.
"emacs - volume 2"?
Sure, here you go: PR-To-English
I've got one worse for you. Happened right before I started working for this company.
I work for a Fortune 500 company that has its major operations center in the south. At one point, we were using BellSouth to carry most of our calls. After a major acquisition, we announced that we were switching to MCI trunks (directly, instead of through BellSouth).
First, they tried to wheedle us on price, but we didn't budge, it was not the price, but the level of service we recieved from them that was why we were switching.
One morning a few weeks later, our ops center stopped recieving calls, and couldn't make outgoing ones. After a brief investigation (looking out the fricking window), there is a backhoe across the street digging.
It was Bellsouth, and they were running some telephone lines, and had "accidentally" broke our connection. One of our telephony guys called our rep at BellSouth and asked how long it would be untli it was back up. He was told that "repairing a broken line was not part of the transition services, and BellSouth would not be repairing the line."
Well, damn. Now you tell me.
To put it shortly, yes, we are planning on sending Moses down with 4.0. Jesus Christ was unavailable, and while Cthulhu volunteered, we remember windows ME well enough to know that driving our users mad is a bad thing.
There are legitimate times where you know the system isn't going to help. Or where you simply think that the IVR isn't going to help, even.
The first option in every customer-facing IVR having more than one menu that I write is a way to get to a CSR [Admittedly, maybe after asking for account info, if I'm 90% positive you have it - it helps us route your call a lot. Ex, if you have a pending problem, I can transfer you right to the person who worked on it last, or a supervisor.]. It might stick you in a lower priority in the queue (Depends on how important it is to have your account info.), but I advertise, "Press 0 to get out of here" or "Say agent for a CSR".
If you call our company, it asks for the last 4 digits of your account number (for verification against your telephone number), or pound to look up your account. (if your number isn't on file, there is a "enter the entire thing menu or look it up, instead") If you fail to enter a number, transfer the call. The next menu has, as the very first option, to transfer to a CSR. The other options are to listen to your balance, close your account, remove late fees, request a refund, get payment address, close your account... 90% of the things you're calling about.
Our call completion rate for our IVR customer service is just over 70%. [90% from the 'enter-last-4', but I recently found a bug where the numbers were old...] I occasionally have customers transferred to me to compliment the system.
No, it works even if the IVR is able to solve your problem; it just has to be well designed enough to not be too intrusive.
I'm an IVR programmer for a large retailer. At one point in the past, we did answer all of the calls. We eventually had customers asking us to put a system in so they could get the balance on their credit cards at any hours, and to close their accounts, and such. And we did. But we made sure that it was easy to reach a real person... on the first menu it asks if you want to speak to someone live. But, no, it's not always the company that went out of their way to get an IVR.
Damn!
I thought it was a web browser!
Not until version 3.