The article says that about 1/3 of people never get the help they need. Quite frankly, I'm surprised that number isn't much, much higher, but that is beside the point. I think were you to ask the tech tech support handlers , the callers can be diveded into about 3 catagories: 1) Total beginners - the ones who need to be told to click on the start button, then on settings, then on control panel, etc. 2) People who have some experience and can navigate through the settings, but don't want to know the inner workings of their machine. They just want it to work. 3) Saavy people, who know what is going on and can describe the problem completely.
I think groups 1 and 3 are the ones that get the most out of tech support, because the problem is usually obvious for the former and easily diagnosable for the latter. The middle group often end up in over-their-heads with non-trivial problems, and that's when tech support tanks.
In January, I had my longest and most successful tech support call. I was setting up an HP wireless print server (and let me tell you, those things are a BITCH). Long story short, the manual omitted one important detail - changes to the server settings DO NOT take effect until after you power the unit down and repower it. After calmly explaining the problem to the HP handler and trying a few things, (and after he talked to someone else there), he came back with the answer to my problem. So I would just like to say - what you get out of tech support is proportional to the amount of effort you put in.
I can't stand it when people overload acronymns. It's a bad situation in a field when there are literally books of acronyms, but when you use NTP, I would surmise that the vast majority of people think the Network Time Protocol (which my advisor invented) as opposed to Non-Thermal Plasma. It's not acronymns I have anything against, it's just using the obscure ones that conflict with much better known ones.
It would decapitate the federation, which is one of the biggest threats to them in the galaxy. And if it only takes one cube to do it, what's the problem?
300 GB/day -- That's 2 new hard drive each day (Pricewatch.com: 160 GB for $114 x 2 = $228/day), plus the cost of the bandwidth, plus the cost of the RAID backup (I hope). Expensive, but well within reason for a large orginization.
Here's the 2048x1536 original. That should be suffecient for reading. (The blurriness comes from the glass, by the way - you can even see a reflection in it)
In the 28th century, some graduate student doing a research paper on the state of learning in the 21st century.
"As you can plainly see, although it took a team of editors to select stories, it often took many others complaining about misprints and something they called 'dupes'. While the former is obvious, it remains a mystery as to what the latter is"
Someone else commented that there are a lot more intact ones than three, and I was *sure* I had read that number somewhere. I think it was on the plaque of the one I saw at the LOC.
I already said as much, but you're right. At the very least, grouping together the related stories would do much the same thing. Using the caldera topic would do much the same as well.
Let's see, looking at the list of topics, we have BEos and OS9 -- they don't seem to be hot topics either, but they're still there. Caldera is there too - what would be the difficulty in renaming that to SCO?
Why don't we just create an SCO topic, or even better, sco.slashdot.org. That way, those of us who don't like the bi-hourly updates don't have to see them.
When I read that, the first thing I thought of was the Simpsons episode featuring Tomacco where Homer is offered $150 million and says he won't take anything less than $150 billion.
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The article says that about 1/3 of people never get the help they need. Quite frankly, I'm surprised that number isn't much, much higher, but that is beside the point. I think were you to ask the tech tech support handlers , the callers can be diveded into about 3 catagories:
1) Total beginners - the ones who need to be told to click on the start button, then on settings, then on control panel, etc.
2) People who have some experience and can navigate through the settings, but don't want to know the inner workings of their machine. They just want it to work.
3) Saavy people, who know what is going on and can describe the problem completely.
I think groups 1 and 3 are the ones that get the most out of tech support, because the problem is usually obvious for the former and easily diagnosable for the latter. The middle group often end up in over-their-heads with non-trivial problems, and that's when tech support tanks.
In January, I had my longest and most successful tech support call. I was setting up an HP wireless print server (and let me tell you, those things are a BITCH). Long story short, the manual omitted one important detail - changes to the server settings DO NOT take effect until after you power the unit down and repower it. After calmly explaining the problem to the HP handler and trying a few things, (and after he talked to someone else there), he came back with the answer to my problem. So I would just like to say - what you get out of tech support is proportional to the amount of effort you put in.
Maybe next story posted should be a collection to pay his ISP bill.
I can't stand it when people overload acronymns. It's a bad situation in a field when there are literally books of acronyms, but when you use NTP, I would surmise that the vast majority of people think the Network Time Protocol (which my advisor invented) as opposed to Non-Thermal Plasma. It's not acronymns I have anything against, it's just using the obscure ones that conflict with much better known ones.
Wasn't that a softdrink on futurama? ;)
"I'm telling you this guy is protected from up on high by the Prince of Darkness"
--The Usual Suspects
How do you restart it (explorer) from the task manager?
It would decapitate the federation, which is one of the biggest threats to them in the galaxy. And if it only takes one cube to do it, what's the problem?
It's just not that useful. 106 TB/year, mostly porn and warez.
I don't see how you can reconcile those two sentences.
In my state, public hanging is still legal. (The only one that it's still legal in, by the way)
...Children.
300 GB/day -- That's 2 new hard drive each day (Pricewatch.com: 160 GB for $114 x 2 = $228/day), plus the cost of the bandwidth, plus the cost of the RAID backup (I hope). Expensive, but well within reason for a large orginization.
Why not combine your message and sig? - "It appears you are writing a suicide note..."
Pirating the bible, huh? Then you really do go to hell
Here's the 2048x1536 original. That should be suffecient for reading. (The blurriness comes from the glass, by the way - you can even see a reflection in it)
In the 28th century, some graduate student doing a research paper on the state of learning in the 21st century.
"As you can plainly see, although it took a team of editors to select stories, it often took many others complaining about misprints and something they called 'dupes'. While the former is obvious, it remains a mystery as to what the latter is"
Someone else commented that there are a lot more intact ones than three, and I was *sure* I had read that number somewhere. I think it was on the plaque of the one I saw at the LOC.
I used a digital camera w/ no flash -- photoshoped the picture later to add a little brightness.
Are you insane? This is probably one of the most valueable books in existance - there are only like 3 fully intact ones surviving.
The Library of Congress (Jefferson Building, IIRC) has a copy on display. (Yep, that's me). Closeup available here
I already said as much, but you're right. At the very least, grouping together the related stories would do much the same thing. Using the caldera topic would do much the same as well.
Let's see, looking at the list of topics, we have BEos and OS9 -- they don't seem to be hot topics either, but they're still there. Caldera is there too - what would be the difficulty in renaming that to SCO?
Why don't we just create an SCO topic, or even better, sco.slashdot.org. That way, those of us who don't like the bi-hourly updates don't have to see them.
7.2 megabytes/picture? Not to troll, but isn't that a bit excessive? Why such resolution and/or bitdepth?
When I read that, the first thing I thought of was the Simpsons episode featuring Tomacco where Homer is offered $150 million and says he won't take anything less than $150 billion.
...if it stars Kevin Costner, then it has to make money, right?