You still have no rights, therefore, by the power vested in me by the Community of Logged In Trolls, I hereby take away your fr0st p1st, and donate it to a charitable organization in the name of CLIT. The charity will be decided upon by the CLIT, but my personal recommendation is the CRAP: Coalition for the Removal of Anonymous Coward Posts.
I hereby claim this FP in the name of the CLIT. ACs have no rights, therefore all posts by ACs are null and void.
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Dude, please take the time to read and enjoy this delightful, yet on-topic, classic story:
Enjoy!
- NFT
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
good job. As a tribute to your masterful troll ways, I now present to you the following epic tale:
Hewlett-Packard Install Network Printer Wizard v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption 10. Printer Names 11. Printer Share Name 12. Error Messages 13. Known Problems Installing HP Printer Drivers Under Windows 95/98 14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer.INF file and the
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Slashdot Mirror
You will be darwinized by CRAP immediately!
Suck me, bitch.
Hewlett-Packard Install Network Printer Wizard
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
Hewlett-Packard Install Network Printer Wizard
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
I Agree With This Post
cyborg_monkey is teh sux
I stand corrected. u r teh rawx
u r stiil teh sux
Dude, please take the time to read and enjoy this delightful, yet on-topic, classic story:
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Enjoy!
- NFT
Hewlett-Packard Install Network Printer Wizard
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
HellZ yeah, you know how it is bizzzzzznitch!
LNUX: June 13 Price hit new 52-week low ($0.76)
usuck
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Hewlett-Packard Install Network Printer Wizard
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
good job. As a tribute to your masterful troll ways, I now present to you the following epic tale:
.INF file and the
.INF file and the "Have Disk..." option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
Hewlett-Packard Install Network Printer Wizard
v 02.00
Table of Contents
1. Overview
2. DHCP
3. DNS
4. IP Address Support
5. Suggest IP Address (Autonet)
6. NetWare Support
a. Supported Versions
b. NDS Multiple Tree Support
c. NetWare 5 Support
d. No Novell Print Path
e. No NDS volumes
f. Support for NDS localities
7. Device Discovery
a. Gateway
b. Multi-homed Machines
c. 0.0.0.0 IP Addresses
d. Class A Subnet Masks
8. Driver Support
a. License Acceptance
b. Have Disk Support
c. HP Driver Updates
9. IPX Port Monitor and Data Corruption
10. Printer Names
11. Printer Share Name
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
1. Overview
This Read Me file contains last-minute product information for the Hewlett-Packard
Install Network Printer wizard for Windows 95/ 98 and Windows NT.
2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has
been configured via DHCP, you will get an error message while using the Hewlett-Packard
Install Network Printer wizard. Once a JetDirect print server has been manually
configured, it will store the IP address, subnet mask and default gateway statically
instead of trying to obtain them dynamically. Allowing a static change only to the
subnet mask would cause DHCP-configured IP conflicts in the future. For more information
on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will
automatically set up the port with the host name rather than the IP address. If you have
a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer
will never print a page. We consider this environment to be an invalid DNS environment.
To fix the port without changing the DNS environment, view Properties for the printer.
Select the ports tab. Select the port that is in use for that printer. Click Configure
Port. Change the host name to the correct IP address.
4. IP Address Support
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP
addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP
to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is
derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically
Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP
address is to randomly generate an address in the 169.254.x.x reserved address range,
then determine if it is in use on the network. If it is in use, generate another address
in the range. Repeat until an address is generated that is not in use. The resulting
address is not intended for use on the Internet. Microsoft uses a similar scheme for
determining an IP address on Windows 98 and Windows 2000 when the system is in an environment
that doesn't have a DHCP or bootp server, and the system is configured to dynamically
determine and IP address.
6. NetWare Support
a. Supported Versions
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell
queue creation, you must be logged into a Novell bindery or NDS server using a Novell
supplied client requester. See www.novell.com for client updates.
b. NDS Multiple Tree Support
The Hewlett-Packard Install Network Printer wizard only provides support for the NDS
tree the user is currently logged into. If a different tree is desired you must quit
the application, change your login to the desired tree and rerun the application.
c. NetWare 5.0 Support
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client,
the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print
queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on
the client, the Hewlett-Packard Install Network Printer wizard can be used to create
an IP print path. If the client on which the application is being run has an IPX
connection to the NetWare 5 server, and the client is logged in, an NDS queue server
print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print
path will be recommended. In order to create NDS queues, an IPX connection with a
login must be present.
d. No Novell Print Path
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship
with the Novell Client for 95 and NT. The application will look for these DLLs and
the associated entry points within them. If any of the necessary DLLs are missing,
or if they do not have the needed entry points (perhaps an old version), a Novell
print path will not be available although other supported print paths will be. If a
Novell print path is not available when you think one should be, try upgrading your
Novell client software to a newer version.
e. No NDS volumes shown in NetWare 4.11
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with
service pack prior to version 7. This problem has been seen in cases were the user
logs into an NDS context that is at a lower level than the available volumes. The solution
is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
f. Support for NDS localities
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the
NDS context.
7. Device Discovery
a. Gateway
Discovery performance will be very slow if your client PC does not have a gateway
configured. To configure a gateway, choose "Network" in the Control Panel, and then
look at Properties for the TCP/IP protocol. An input should appear for entering a
gateway address. See the online help for a more information on TCP/IP and gateways.
b. Multi-homed Machines
Multi-homed machines are not supported. In a multi-homed machine, it is not possible
to distinguish between multiple devices with the same IP address. A multi-homed
machine is a computer with more than one network connection. It is possible for two
or more devices on different networks to have the same IP address. A multi-homed
machine would see both devices and there would be no guarantee that you are
configuring the correct device. In this case, either disable all but the correct
network card, or configure the HP JetDirect print server from another PC that is on
the correct network and has only one network card. This problem may also occur on
PCs that contains both a network card and a dial-up adapter.
c. 0.0.0.0 IP Addresses
Assuming that an IP address is not assigned, a JetDirect-connected printer will have
an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After
2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to
configure a "0.0.0.0" device through an IP print path will fail. You must wait until
the HP JetDirect device has a non-zero IP address before attempting to configure it.
d. Class A Subnet Masks
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP
subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device
discovery will suffer a significant performance degradation. To improve discovery
performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver Support
a. License Support
Some drivers require the acceptance of a license. When installing a driver, if a
dialog appears that requests acceptance of a license, you must approve the license
before the application will continue. Failure to approve the license will result in
the application hanging.
b. Have Disk Support
To support new printers or drivers, the "Have Disk" button can be utilized during
driver installation. For the "Have Disk" functionality to work, the media must
contain an "inf" file (e.g. filename.inf). Some driver updates available on the
World Wide Web are in the form of self-extracting archives and are not in a format
that "Have Disk" can utilize. In this case, install the driver before running the
Hewlett-Packard Install Network Printer wizard.
c. HP Driver Updates
Hewlett-Packard driver updates can be found on the World Wide Web at:
www.hp.com/go/support
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX
Port monitor under Windows NT. These errors may be corrected either by installing an
appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you
must enter a name in English that conforms to the Microsoft Printer Naming rules
(i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name
is required, assign the printer name in English and finish the install. Then open the
printer folder from the Control Panel and select the desired printer. Select "Rename"
from the File menu and rename the printer with a localized name.
11. Printer Share Name
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to for : The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular
use. It usually means the printer is out of paper or unavailable. Check the printer
and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard
Install Network Printer wizard when this occurred, there is no need to rerun the
application. Simply locate the printer in the printer folder and right mouse click on
it. Choose "Properties" and select to print a test page. If you have corrected the
error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard
Install Network Printer wizard may not be able to install the driver. You will receive an
error message stating that you need to run the printer's setup program. The Hewlett-Packard
Install Network Printer wizard may create the printer in the printer's folder despite this error.
The installed printer will not function properly. After the wizard exits, run the setup
program that comes with the printer. You may have to identify the printer as existing on a
local port such as LPT1. Install the printer using this setup program. Now delete both
printers from the printer folder (the printer created by the HP wizard and the printer created
by the printer's setup program). Run the HP wizard a second time. This time choose existing
drivers. You will see two similar printer strings. One will be from the first HP wizard
install and one from the printer's setup install. Choose one. If the wizard exists
successfully you chose the proper driver. If the installation fails, rerun the wizard and
this time choose the other driver. Finally, check to make sure the printer created is the
default printer. This can be accomplished by right mouse clicking on the printer in the
printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
Some HP printer drivers do not install correctly using the printer
"Have Disk..." option. These drivers and the behaviors that they exhibit are listed
below, along with directions to install these drivers properly.
Printer Model: HP LaserJet 8100
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 8000
Behavior: PCL 6 driver will not install. The user will receive a "Spool 32" error.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP Mopier 320
Behavior: PCL 6 driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 6 driver.
Printer Model: HP LaserJet 4050
Behavior: PCL 5e driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the PCL 5e driver.
Printer Model: HP Color LaserJet 4500
Behavior: Postscript driver will not install. The user will receive an error message telling
them to run the setup program that came with this printer, and then to run the
printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the Postscript
driver.
Printer Model: HP DeskJet 2500C
Behavior: The DeskJet 2500C driver will not install. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 5M
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
The drivers for the HP LaserJet 5M can not be installed with the "Install Network
Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers.
Printer Model: HP Color LaserJet
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP Color LaserJet 5
Behavior: The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet
5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The
user will receive an error message telling them to run the setup program that came
with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6P
Behavior: The following drivers will not install properly: PCL Standard, PCL Enhanced,
Postscript. The user will receive an error message telling them to run the setup
program that came with this printer, and then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP LaserJet 6L
Behavior: The PCL Standard will not install properly. The user will receive an error message
telling them to run the setup program that came with this printer, and then to run
the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP OfficeJet Pro 1170C
Behavior: The OfficeJet Pro 1170C driver will not install properly. The user will receive an
error message telling them to run the setup program that came with this printer, and
then to run the printer installer again.
Solution:
1. Run the file Setup.exe that came with the printer driver to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
Printer Model: HP DeskJet 1120
Behavior: There is a port monitor error right after installing the printer. The printer supplied
driver is not supported
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
2. Run the "Install Network Printer Wizard" to install the printer with the driver.
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer
Printer Model: HP LaserJet 8100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually.
Printer Model: HP LaserJet 5000
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 4050
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP LaserJet 2100
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript
client drivers.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 6L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5P
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5L
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client
driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP Laser Jet 5
Behavior: Driver will not install. The user will receive an error message telling them to run
the setup program that came with this printer, and then to run the printer installer
again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP LaserJet 5Si Mopier
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 895C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 890
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 870
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP DeskJet 2000C
Behavior: Driver will not install. The user will receive an error message telling them
to run the setup program that came with this printer, and then to run the printer
installer again.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP DeskJet 2500C
Behavior: Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver.
Solution:
1. Windows 95/98 client connecting to the Windows NT shared printer must install driver
manually
Printer Model: HP OfficeJet Pro 1170C
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Printer Model: HP CopyJet
Behavior: No inf file that describe printer drivers.
Solution:
1. Run the Setup.exe that came with the printer to install the driver.
Copyright 1999 Hewlett-Packard Co. All Rights Reserved.
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[slashdot.org][slashdot.org]dumbass[slashdot . rg]
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[slashdot.org][slashdot.org]dumbass[slashdot . rg]
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Ok... Say it with me...
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C to da mutha phukken izzzzzzex
HellZ yeah, you know how it is bizznitch
[slashdot.org][slashdot.org]dumbass[slashdot . rg]