We did this in the last place I worked... It does Work.
have a coupel of mice handy and maybe a keyboard or two, you'd be amazed how far a £2.49 mouse can go to build up your KUDOS around the place.
You need to be approachable, otherwise its not service provision...
Oh Yeah I get you, and once your cancourous hard drive has infected the network with trojans and malware and viruses and all that good stuff, it will still be IT's fault cos 'they made you do it'?
You are putting not only your own data in jeopardy but also that of your entire company, just because you want to be a maverick?
I'm going to be nice here, people like you keep me in a job...
I agree with you, large corporations do harbour a lot of IT staff that only know enough to do their job and no more. Hell I've worked with IT guys who don't even own a computer at home. but don't judge us all by our worst specimens.
I pride myself on my customer service abilities, that's what we are, service providers. If we can't provide that then we may as well all go home.
What the OP has to contend with, isn't just a normal user base but a base of more technical programmers. i can compeltely understand why he feels like a second class citizen, I've been there. And I'll tell you, its blind ignorance and the fact they know they are out of their depth. They transpose their own inabilities onto you and it becomes your fault.
My advice? Users don't change, one or two might, but the usrbase doesn't its a constant battle, always swimming against the tide. Be good at what you do, enforce your policies (make them suffer where you can) reward positive feedback with extra attention, snappier response times etc. but remember you are a service provider...
... the relentless march of technology...
Real 3D is finally emerging and being embraced by the software houses and hardware manufacturers alike. Hollywood studios are now releasing major titles utilising 3D technology, be under no illjusion they see this as a major revenue stream due to the lack of consumer based technology available. Consumers will start demanding bigger displays, higher pixel counts etc, these in turn will start driving new '3D ready' cards, which will come at a premium (at first anyway).
then there will be the next tier of technology that emerges, there will always be a demand for bleeding edge technology, graphics or otherwise.
yes i understand about all the 'good' and 'bad' bacteria in my sytem...
but what if these creations tried to change my preferences from yakult to actimel,
what would happen then, carnage I tell ye!
Quite frankly i would be happier with synthetic nanobots coarsing through my veins, the idea of having organic 'beings' in my system kinda gives me the shivers...
like have a tapeworm or something...
"even that Smirnoff Ice is a beer, as is the hooch, the Doc Otis, and the Mike's"
no they are not they are essentialy ethanol mixed with different juices to create a sugary alcoholic drink that appeals to teenagers and women who have not developed a taste for more bitter drinks like beer.
sig not available, please reboot universe...
This may be an urban legend but it was recounted to me by my university lecturer.
A while ago here in blighty there was a court case which involved a gentleman who lived under a power line. The gentleman in question was accused of stealing electricity from the power company and they were trying to prosecute.
He had facilitated the alleged theft by placing one half of a step down transformer in the loft(attic)of his home and fed the output into his electricity supply. He had been gleaning free electricity like this for years.
The court case was dropped when the court explained to the power company that to succesfully prosecute they would have to admit that electro-magnetic radiation was entering the house and therefore existed at points beyond the transmission line previously claimed as safe.
If the power company had pursued the case then it would have opened a flood-gate of suits relating to cancer etc.
Slashdot Mirror
We did this in the last place I worked... It does Work. have a coupel of mice handy and maybe a keyboard or two, you'd be amazed how far a £2.49 mouse can go to build up your KUDOS around the place. You need to be approachable, otherwise its not service provision...
Oh Yeah I get you, and once your cancourous hard drive has infected the network with trojans and malware and viruses and all that good stuff, it will still be IT's fault cos 'they made you do it'? You are putting not only your own data in jeopardy but also that of your entire company, just because you want to be a maverick? I'm going to be nice here, people like you keep me in a job... I agree with you, large corporations do harbour a lot of IT staff that only know enough to do their job and no more. Hell I've worked with IT guys who don't even own a computer at home. but don't judge us all by our worst specimens. I pride myself on my customer service abilities, that's what we are, service providers. If we can't provide that then we may as well all go home. What the OP has to contend with, isn't just a normal user base but a base of more technical programmers. i can compeltely understand why he feels like a second class citizen, I've been there. And I'll tell you, its blind ignorance and the fact they know they are out of their depth. They transpose their own inabilities onto you and it becomes your fault. My advice? Users don't change, one or two might, but the usrbase doesn't its a constant battle, always swimming against the tide. Be good at what you do, enforce your policies (make them suffer where you can) reward positive feedback with extra attention, snappier response times etc. but remember you are a service provider...
... the relentless march of technology... Real 3D is finally emerging and being embraced by the software houses and hardware manufacturers alike. Hollywood studios are now releasing major titles utilising 3D technology, be under no illjusion they see this as a major revenue stream due to the lack of consumer based technology available. Consumers will start demanding bigger displays, higher pixel counts etc, these in turn will start driving new '3D ready' cards, which will come at a premium (at first anyway). then there will be the next tier of technology that emerges, there will always be a demand for bleeding edge technology, graphics or otherwise.
thats not flame bait its a tongue in cheek comment of the way intle brand thier devices sheesh!
Intel have been rebranding p4 chips as celerons for years... ...haven't they?
yes i understand about all the 'good' and 'bad' bacteria in my sytem... but what if these creations tried to change my preferences from yakult to actimel, what would happen then, carnage I tell ye!
Quite frankly i would be happier with synthetic nanobots coarsing through my veins, the idea of having organic 'beings' in my system kinda gives me the shivers... like have a tapeworm or something...
mod parent up! pesky Americans and their strange spelling....
This may be an urban legend but it was recounted to me by my university lecturer.
A while ago here in blighty there was a court case which involved a gentleman who lived under a power line. The gentleman in question was accused of stealing electricity from the power company and they were trying to prosecute.
He had facilitated the alleged theft by placing one half of a step down transformer in the loft(attic)of his home and fed the output into his electricity supply. He had been gleaning free electricity like this for years.
The court case was dropped when the court explained to the power company that to succesfully prosecute they would have to admit that electro-magnetic radiation was entering the house and therefore existed at points beyond the transmission line previously claimed as safe.
If the power company had pursued the case then it would have opened a flood-gate of suits relating to cancer etc.