Except for the one on the newly released Beastie Boys CD, right?
A program that silently installs and does things to a user's computer that they don't want, without the user's knowledge, when the user is just trying to play some music sounds like a trojans to me...
Not only that, but the wasted resources in transporting it. If it wasn't for transportation, just move all the garbage to some godforsaken country that the US is planning a war with in 10 years, and blow it up at that time.
Give a free movie for returning 25 of them together...
Raise the price by 1/25th of a DVD and the program pays for itself (Assuming the costs of recycling are equal to, or cheaper then the costs of producing new DVDs)
Not only that, but unless they manage to deny access to competiting services, I doubt many (any?) people will pay for service.
There are plenty of alternatives out there, be it MSN, ICQ (Okay, AOL controlled too), Y!... But not only that, there are plenty of Jabber servers, Skype, and any number of IRC networks kicking around.
There is a market of people who don't have a Palm because they're too expensive. If all you want is the built in apps (calendar, address book, tasks and memos are generally the most popular) then a $20 "Digital Diary" will do the trick.
Some people will buy a low end Palm and be happy with 512K or whatever of user data.
Some will buy it, like it, overflow the memory and decide to buy a full sized Palm, and presto, new customer who was previously happy with something much smaller (and non-Palm)
I ran into that initially, but we had to log every call, and my logs were always detailed and explained why the calls were long.
Even with the triage my calls per day were always decent, we weren't too worried about the number of calls or the length of the calls though, as long as you got your ass off the phone and took calls as fast as possible when the queue was backed up.
It's actually faster to not pay your bill, wait a month, then call them for regular customer service (And pay the bill if they help) then to call the regular support lines.
My only complaint about TELUS Mobility is that the reps feel the need to beat the hell out of my name...
They're apparently not allowed to go more then 3 sentances without saying "Mr X".
It's a personal thing, but I KNOW MY FUCKING NAME, and since there are only two of us talking on the phone, I can assume that whenever they're speaking, they're speaking to me.
Or someone like me... I did 3-4 years before we got borged, in that time never let a customer "get to me", never snapped at a customer, I never even raised my voice other then to talk over background noise or bad phone lines.
My technique was generally to let them talk until they ran out of rage... Steer them to staying relatively on topic, but otherwise let them rant.
Once the customer is done ranting, then we can work on trying to address the actual issue. I'd take notes as they babbled, but aside from that I'd work on something else and leave them on mute except when I had to respond.
However, I was in a position where I could either help the customer, or if I couldn't, there was nobody that I'd transfer the call to, my department (corporate support) was to resolve the issue. If the call needed to go to another department, I would stand up, walk across the floor and talk to someone in person. If I did have to transfer the customer, part of my job was to call the customer back to confirm resolution.
In all honesty, I really loved dealing with angry customers: the angrier a customer is, the more of an opportunity to redeem us as a company (either to cancel/refund the account, or to make it better)
Even if the pay/benefits suck, you'll find some people who will work for a reasonably low amount of money because they are new to the industry or have a checkered past.
If you're in a hiring situation where your pay/benefits are below industry standard, you'll probably find that you're better off hiring inexperienced reps who have uncertified self-taught technical skills, or some unrelated negative history which is the cause of their difficulty finding a job.
There are other calls then "I'm angry", there is also "I want to change 'something' about my service" calls, "I want to pay my bill" and any number of other non-confrontational calls.
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Except for the one on the newly released Beastie Boys CD, right?
A program that silently installs and does things to a user's computer that they don't want, without the user's knowledge, when the user is just trying to play some music sounds like a trojans to me...
Yeah, pretty much the same... Except that this little thing runs on your precious little Mac too.
Something good, since this little gem runs on your precious Mac too.
Yes.
If there is an EULA then it isn't installing very silently, is it?
Not only that, but the wasted resources in transporting it. If it wasn't for transportation, just move all the garbage to some godforsaken country that the US is planning a war with in 10 years, and blow it up at that time.
Sounds like your average gov't project.
Give a free movie for returning 25 of them together...
Raise the price by 1/25th of a DVD and the program pays for itself (Assuming the costs of recycling are equal to, or cheaper then the costs of producing new DVDs)
That would be "reusable" not "recyclable" -- Recyclable typically means the product can be broken down and the materials used somewhere/somehow.
Hell, even if it's only building filler, if it's in place of producing new material to be used a filler then it may not be entirely bad.
One character (space) instead of two (g,space)
So, heh-heh, one [smart-ass] question: How exactly do you back it up? :)
You've heard of usenet? It's just this guy's hard drive being posted over and over.
IIRC, RICO can still be used even after a settlement, if you can prove that the RICO act applies.
Sure, but with "everybody" moving to another service, how many people will be left to subscribe to AIM?
In other words, the free users add value to AIM.
Power rangers?
Not only that, but unless they manage to deny access to competiting services, I doubt many (any?) people will pay for service.
There are plenty of alternatives out there, be it MSN, ICQ (Okay, AOL controlled too), Y!... But not only that, there are plenty of Jabber servers, Skype, and any number of IRC networks kicking around.
Just trailers, or actual "product" commercials?
There is a market of people who don't have a Palm because they're too expensive. If all you want is the built in apps (calendar, address book, tasks and memos are generally the most popular) then a $20 "Digital Diary" will do the trick.
Some people will buy a low end Palm and be happy with 512K or whatever of user data.
Some will buy it, like it, overflow the memory and decide to buy a full sized Palm, and presto, new customer who was previously happy with something much smaller (and non-Palm)
So quit bitching, write the app and GPL it. You are aware that you can write opensource software on virtually any OS you like, no?
I ran into that initially, but we had to log every call, and my logs were always detailed and explained why the calls were long.
Even with the triage my calls per day were always decent, we weren't too worried about the number of calls or the length of the calls though, as long as you got your ass off the phone and took calls as fast as possible when the queue was backed up.
It's actually faster to not pay your bill, wait a month, then call them for regular customer service (And pay the bill if they help) then to call the regular support lines.
My only complaint about TELUS Mobility is that the reps feel the need to beat the hell out of my name...
They're apparently not allowed to go more then 3 sentances without saying "Mr X".
It's a personal thing, but I KNOW MY FUCKING NAME, and since there are only two of us talking on the phone, I can assume that whenever they're speaking, they're speaking to me.
Or someone like me... I did 3-4 years before we got borged, in that time never let a customer "get to me", never snapped at a customer, I never even raised my voice other then to talk over background noise or bad phone lines.
My technique was generally to let them talk until they ran out of rage... Steer them to staying relatively on topic, but otherwise let them rant.
Once the customer is done ranting, then we can work on trying to address the actual issue. I'd take notes as they babbled, but aside from that I'd work on something else and leave them on mute except when I had to respond.
However, I was in a position where I could either help the customer, or if I couldn't, there was nobody that I'd transfer the call to, my department (corporate support) was to resolve the issue. If the call needed to go to another department, I would stand up, walk across the floor and talk to someone in person. If I did have to transfer the customer, part of my job was to call the customer back to confirm resolution.
In all honesty, I really loved dealing with angry customers: the angrier a customer is, the more of an opportunity to redeem us as a company (either to cancel/refund the account, or to make it better)
So? If the agent defrauded you, you'll at least have a chance at taking action against the agent, with your damages being your Rogers contract.
Even if the pay/benefits suck, you'll find some people who will work for a reasonably low amount of money because they are new to the industry or have a checkered past.
If you're in a hiring situation where your pay/benefits are below industry standard, you'll probably find that you're better off hiring inexperienced reps who have uncertified self-taught technical skills, or some unrelated negative history which is the cause of their difficulty finding a job.
There are other calls then "I'm angry", there is also "I want to change 'something' about my service" calls, "I want to pay my bill" and any number of other non-confrontational calls.