Here's My account of a recent still ongoing experience with Eracks
I ordered two 1U servers servers from Eracks on 9/6/05 and paid with a
credit card. I received a order confirmation within a few minutes.
Seven Days later on the 13th I had still had not heard from Eracks or received the equipment. I made email
and inquiries and then went to the website to look for the phone number for Eracks. The phone number
was not on the website only the Fax number and support email addresses. A couple of whois queries later
I had a phone number and placed the first of Many calls to Eracks. This time I only got to leave voicemail
as there was no response.
On the 14th there was still no response to my emails of voicemail messages so I got on the phone and got
a person this time. This person "Fred" was farmiliar with my order and confirmed that the servers would
ship at the end of the week or early the following week on or around the 16th or 19th and that I could
expect tracking numbers via email when they shipped.
Sept 19th no tracking numbers so I called again to see what was going on. Fred was now telling me that there was a problem with the motherboards on the systems I ordered and that they needed to be replaced.
I could expect the servers to ship on the 21st.
Sept 21st Hooray tracking numbers! Shipper says that I should expect shipment around the 23rd.
Sept 23rd thru Sept 26th No shipment
Sept 26th No shipment On this day I call DHL to figure out where the shipment is. DHL tells me that the
shipment was never received on the sender end and that I will not be receiving shipment on those tracking
numbers.
Calls into Eracks that morning were met with confusion and requests to call back later when the
"shipping guys were in" Fred was also unavailable.
Later that day I did receive a call from Fred and he explained that there was a mixup on their end and
that the servers did not ship as scheduled on the 21st. There were some vague references to lengthy
burn in testing and other factors that delayed shipment. My inquiries as to why these details took a week
uncover and communicate with me were met with silence. Fred promises to ship the servers next day on the
28th.
Sept 28th servers ship according to UPS tracking information.
Sept 29th Both servers arrived, after unboxing the servers servers I proceeded to attach the rackmount
brackets to the case on the first server. They did not fit! I took some digital picures of the
cases and the brackets and emailed these to Eracks hoping for some new rackmount brackets with a hole pattern that matched the cases they sent me. I was issued a case number by the support system.
Sept 29th I started a destructive read write test on the disks on the first system. This was in response
to the shipping schock sensors being tripped.
Sept 30th thru Oct 3rd no response on rackmount bracket problem. In fact I never heard from Eracks
support on this issue.
Oct 3rd System 1 built for customer and deployed. I had to eat the cost of some rack mount shelves for the customer because of useless rack mount brackets shipped with the servers.
Oct 4th thru Oct 10th no response on rackmount bracket problem.
Oct 11th System fails midmorning. Subsequent investigation shows a probable disk controller or disk failure.
Oct 11th 8:45 am Email to support@eracks.com and Fred outlining problem and requesting callback
Oct 12th 9:30 am voicemail live personnel not available left at Eracks same information as above.
Oct 12th 10:30 am call attempt voicemail system again.
Oct 12th 4:00pm call reaches Fred. I explain the situation, my unhappiness with the systems and
the complete lack of support . I explain that I will be returning both systems as I have already
secured and installed replacements
Tsiangkun and anyone else who is paying to little in taxes can go ahead and send me your rebates this year if it will make you feel better.
Re:Now if hackers could just learn to hack the gov
on
Good Bad Attitude
·
· Score: 1
As an experiment why dont you post your IP's and root passwords and we'll see how much forward progress we can make or your box.
Re:Now if hackers could just learn to hack the gov
on
Good Bad Attitude
·
· Score: 1
>One problem is that young people seem to think that >the wealth and the power is on THEIR side. They >seem not to see that the the upper 10% of America >owns most of the wealth.
But how did this 10% aquire their wealth. Possibly inovation, experimentation and an economic system that rewards these behaviors. Now ask yourself if you consider yourself inovative. Which type of system you would rather work under.
One that provides equality of opportunity to do the same.
Or one offers little opportunity but promises equality of results.
Are you really trying to make make a comparison between the amount of energy it takes to mine a quantity of uranium as opposed to the energy output released by the same. Please take your green logic back to the commune or at least respond with something semi scientific.
" As you say, the software they offer has different functionality than the victim expects. Sounds like fraud to me."
If this were the criteria for Fraud I would have had a case against Microsoft a long time ago
I run a myth box. Im not sure that you can put together a good running one for less than the cost of a TIVO but the cost factor is offset by the far more usefull feature set and not having to buy a subscription for it.
We are talking about lowering the value of unsolicited email. Since its ok for them to use a computer to do the mass mailing why would it be unethical for me to use my computer to crawl every link that they send me and possibly return an email response as well. It seems that some fairly straightforward perl code running via my local mail handler could give them what they are after someone actually hitting their website. Now if I did this once for each url they gave me would that be unethical. I suspect that if the same number of folks running some form of spam filtering software did this it would have an impact on their revenue model.
Agreed, regulation preventing the use/abuse of monopoly power is a good thing. But thats not what were talking about here is it? Were talking about regulation for the sole purpose of enriching the state coffers.
Unfortunate eh, Where I live the people that live in the rural areas are the ones that can afford the 2 million plus ranchete. Its not clear that I need to be subsidizing these folk. In any case I am prepared to pay the fair marked value for the services I recieve and those that choose to live in rural areas should do the same. Food isnt cheaper in the sticks its more because of increased distribution costs. Why should phone services be any different.
Who's going to call and inquire when we should nuke his computers for him.
Re:This really doesn't make sense....
on
C&W Bails Out
·
· Score: 1
The difficulty in making a profit in this 2 years ago was that all the players were making huge investments in expansion in an effort to capture market share. When the bubble burst they were all left with huge facilites truckloads of debt and no revenues to cover the debt. The difficulty now is related all those that are left are still in the process of eliminating the glut of capacity. There is still excessive capacity in this space and because of this nobody can charge enough to cover operating costs. You will see this change when the capacity is eliminated and all the smaller players are starved out. When this happens watch out the cost of hosting services will go through the roof and the small number of companies left standing should do well.
Slashdot Mirror
Here's My account of a recent still ongoing experience with Eracks
I ordered two 1U servers servers from Eracks on 9/6/05 and paid with a
credit card. I received a order confirmation within a few minutes.
Seven Days later on the 13th I had still had not heard from Eracks or received the equipment. I made email
and inquiries and then went to the website to look for the phone number for Eracks. The phone number
was not on the website only the Fax number and support email addresses. A couple of whois queries later
I had a phone number and placed the first of Many calls to Eracks. This time I only got to leave voicemail
as there was no response.
On the 14th there was still no response to my emails of voicemail messages so I got on the phone and got
a person this time. This person "Fred" was farmiliar with my order and confirmed that the servers would
ship at the end of the week or early the following week on or around the 16th or 19th and that I could
expect tracking numbers via email when they shipped.
Sept 19th no tracking numbers so I called again to see what was going on. Fred was now telling me that
there was a problem with the motherboards on the systems I ordered and that they needed to be replaced.
I could expect the servers to ship on the 21st.
Sept 21st Hooray tracking numbers! Shipper says that I should expect shipment around the 23rd.
Sept 23rd thru Sept 26th No shipment
Sept 26th No shipment On this day I call DHL to figure out where the shipment is. DHL tells me that the
shipment was never received on the sender end and that I will not be receiving shipment on those tracking
numbers.
Calls into Eracks that morning were met with confusion and requests to call back later when the
"shipping guys were in" Fred was also unavailable.
Later that day I did receive a call from Fred and he explained that there was a mixup on their end and
that the servers did not ship as scheduled on the 21st. There were some vague references to lengthy
burn in testing and other factors that delayed shipment. My inquiries as to why these details took a week
uncover and communicate with me were met with silence. Fred promises to ship the servers next day on the
28th.
Sept 28th servers ship according to UPS tracking information.
Sept 29th Both servers arrived, after unboxing the servers servers I proceeded to attach the rackmount
brackets to the case on the first server. They did not fit! I took some digital picures of the
cases and the brackets and emailed these to Eracks hoping for some new rackmount brackets with a hole
pattern that matched the cases they sent me. I was issued a case number by the support system.
Sept 29th I started a destructive read write test on the disks on the first system. This was in response
to the shipping schock sensors being tripped.
Sept 30th thru Oct 3rd no response on rackmount bracket problem. In fact I never heard from Eracks
support on this issue.
Oct 3rd System 1 built for customer and deployed. I had to eat the cost of some rack mount shelves for the
customer because of useless rack mount brackets shipped with the servers.
Oct 4th thru Oct 10th no response on rackmount bracket problem.
Oct 11th System fails midmorning. Subsequent investigation shows a probable disk controller or disk failure.
Oct 11th 8:45 am Email to support@eracks.com and Fred outlining problem and requesting callback
Oct 12th 9:30 am voicemail live personnel not available left at Eracks same information as above.
Oct 12th 10:30 am call attempt voicemail system again.
Oct 12th 4:00pm call reaches Fred. I explain the situation, my unhappiness with the systems and
the complete lack of support . I explain that I will be returning both systems as I have already
secured and installed replacements
Tsiangkun and anyone else who is paying to little in taxes can go ahead and send me your rebates this year if it will make you feel better.
As an experiment why dont you post your IP's and root passwords and we'll see how much forward progress we can make or your box.
>One problem is that young people seem to think that >the wealth and the power is on THEIR side. They >seem not to see that the the upper 10% of America >owns most of the wealth. But how did this 10% aquire their wealth. Possibly inovation, experimentation and an economic system that rewards these behaviors. Now ask yourself if you consider yourself inovative. Which type of system you would rather work under. One that provides equality of opportunity to do the same. Or one offers little opportunity but promises equality of results.
Are you really trying to make make a comparison between the amount of energy it takes to mine a quantity of uranium as opposed to the energy output released by the same. Please take your green logic back to the commune or at least respond with something semi scientific.
" As you say, the software they offer has different functionality than the victim expects. Sounds like fraud to me." If this were the criteria for Fraud I would have had a case against Microsoft a long time ago
No sir that beige box in the AV rack is not a DVR its just an Air Circulation unit. Mythtv Rocks Thanks Issac
I run a myth box. Im not sure that you can put together a good running one for less than the cost of a TIVO but the cost factor is offset by the far more usefull feature set and not having to buy a subscription for it.
We are talking about lowering the value of unsolicited email. Since its ok for them to use a computer to do the mass mailing why would it be unethical for me to use my computer to crawl every link that they send me and possibly return an email response as well. It seems that some fairly straightforward perl code running via my local mail handler could give them what they are after someone actually hitting their website. Now if I did this once for each url they gave me would that be unethical. I suspect that if the same number of folks running some form of spam filtering software did this it would have an impact on their revenue model.
Agreed, regulation preventing the use/abuse of monopoly power is a good thing. But thats not what were talking about here is it? Were talking about regulation for the sole purpose of enriching the state coffers.
Unfortunate eh, Where I live the people that live in the rural areas are the ones that can afford the 2 million plus ranchete. Its not clear that I need to be subsidizing these folk. In any case I am prepared to pay the fair marked value for the services I recieve and those that choose to live in rural areas should do the same. Food isnt cheaper in the sticks its more because of increased distribution costs. Why should phone services be any different.
Who's going to call and inquire when we should nuke his computers for him.
The difficulty in making a profit in this 2 years ago was that all the players were making huge investments in expansion in an effort to capture market share. When the bubble burst they were all left with huge facilites truckloads of debt and no revenues to cover the debt. The difficulty now is related all those that are left are still in the process of eliminating the glut of capacity. There is still excessive capacity in this space and because of this nobody can charge enough to cover operating costs. You will see this change when the capacity is eliminated and all the smaller players are starved out. When this happens watch out the cost of hosting services will go through the roof and the small number of companies left standing should do well.