You just agreed with the GP's statement. He's saying that sound cards have only had incremental improvements since the early 90s. They peaked then just as DVD/HD-DVD/Blur-Ray has peaked now. Graphics cards have not yet peaked, so people are still buying the latest and greatest...
More info from a server that's not on fire...
on
Dark Matter Exists
·
· Score: 5, Informative
My parents didn't monitor and analyze my whereabouts and I consider them fabulous parents. They let me go where I wanted (within reason) - all I had to do was check in. Of course, if they found out I was somewhere other than the place I told them, there was hell to pay.
I think a rotisserie is like a really morbid ferris wheel for chickens. It's a strange piece of machinery... "We will take the chicken, kill it, impale it, and then rotate it. And I'll be damned if I'm not hungry! Because spinning chicken carcasses make my mouth water! I like dizzy chicken. With a side of potatoes of some sort."
Luckily it hasn't been my job for several years, but it still carries over when I do support calls now. Some people can do quality customer service while being quick. Most can't. I wish I had a better talent.
This was customer service, focusing on tech support, but with occasional billing issues. I was half-asleep when I was writing the original post so I got my numbers wrong. Our handle time at it's lowest was 5 minutes, I believe. I think I was remembering 300 seconds and wrote down 3 minutes... Or perhaps I was remembering when I helped on the cable TV side of things for a few weeks, it really was 3 minutes over there. Of course, we were essentially switchboard operators when working at cable TV.
But, you are correct, there was little time beyond verification of account. It's all about being pleasant, but direct. Be concise without being short. And most importantly, know your shit!
That's BS. I worked for @Home/AT&T/Comcast cable and never once was over the average handle time metric (even when it was down to something like 3 minutes), yet often had individual calls that were far above the handle time. How? A couple different ways, but most importantly I kept the short calls short so I had time to take a long call without feeling like I needed to rush to get the caller off the line. Know your shit. You get the same calls repeatedly, and you usually had a small number of possible outcomes. And most importantly, lead the caller. If you've worked the job longer than 6 weeks, you know the questions they are going ask. Be prepared with answers BEFORE they ask the questions. Sure, you occasionally get a weird question or issue, but those are few and far between. I never understood people who said "I can't help the customer in the time allowed."
As for getting the caller angry enough to hang up on me, I think I only did this intentionally once or twice after they were disrispectful to me, NEVER as a way to lower my handle time.
I know it's silly, but the reason I would want a GB emu on a tab is so I can easily hide it. If my boss looks over my shoulder and sees "GAMEBOY" on the task bar, there's a pretty good chance I'm goofing off. If he sees a tab named "GAMEBOY", he might just think I'm reading a GB related site. For some reason, he thinks wasting time reading about games is more less non-productive than actually playing the games themselves. Woo hoo! Double negative!
Besides, if I wanted to use Alt+Tab all the time, I wouldn't need tabbed browsing.
I was going to say that I love being in control of the filter. But then I realized it was going to a description of xXx. Now I'm just pissed off. Thanks, nFriedly!
I'm sure in some way, Paul McCartney is making money... I mean, aren't most songs just Beatles ripoffs anyway? I'm sure he's getting royalties... at least for every Oasis song sold.
Slashdot Mirror
*raises hand*
I think the better question would be who didn't know what 1080p meant.
Jimmy James... he was the singer in my band!
You just agreed with the GP's statement. He's saying that sound cards have only had incremental improvements since the early 90s. They peaked then just as DVD/HD-DVD/Blur-Ray has peaked now. Graphics cards have not yet peaked, so people are still buying the latest and greatest...
Here's some info from NASA.
My parents didn't monitor and analyze my whereabouts and I consider them fabulous parents. They let me go where I wanted (within reason) - all I had to do was check in. Of course, if they found out I was somewhere other than the place I told them, there was hell to pay.
I saw this interview last night... I shot beer out my nose.
Now everyone can be a Deep Throat.
I've heard it takes a lot of practice (and gagging.)
Truffle Shuffle!
Is the summary for real? It's Israel.
Now if your Dad's GF's Daughter (we call them Great Aunts here)
We call them step-sisters. I'm not sure how you got Great Aunt out of that relationship.
I can't believe I actually just laughed out loud at that. Thank goodness my department is empty today.
I think a rotisserie is like a really morbid ferris wheel for chickens. It's a strange piece of machinery... "We will take the chicken, kill it, impale it, and then rotate it. And I'll be damned if I'm not hungry! Because spinning chicken carcasses make my mouth water! I like dizzy chicken. With a side of potatoes of some sort."
Luckily it hasn't been my job for several years, but it still carries over when I do support calls now. Some people can do quality customer service while being quick. Most can't. I wish I had a better talent.
This was customer service, focusing on tech support, but with occasional billing issues. I was half-asleep when I was writing the original post so I got my numbers wrong. Our handle time at it's lowest was 5 minutes, I believe. I think I was remembering 300 seconds and wrote down 3 minutes... Or perhaps I was remembering when I helped on the cable TV side of things for a few weeks, it really was 3 minutes over there. Of course, we were essentially switchboard operators when working at cable TV.
But, you are correct, there was little time beyond verification of account. It's all about being pleasant, but direct. Be concise without being short. And most importantly, know your shit!
That's BS. I worked for @Home/AT&T/Comcast cable and never once was over the average handle time metric (even when it was down to something like 3 minutes), yet often had individual calls that were far above the handle time. How? A couple different ways, but most importantly I kept the short calls short so I had time to take a long call without feeling like I needed to rush to get the caller off the line. Know your shit. You get the same calls repeatedly, and you usually had a small number of possible outcomes. And most importantly, lead the caller. If you've worked the job longer than 6 weeks, you know the questions they are going ask. Be prepared with answers BEFORE they ask the questions. Sure, you occasionally get a weird question or issue, but those are few and far between. I never understood people who said "I can't help the customer in the time allowed."
As for getting the caller angry enough to hang up on me, I think I only did this intentionally once or twice after they were disrispectful to me, NEVER as a way to lower my handle time.
Finally, Batman gets what's coming to him.
more less non-productive
That should read:
more productive
OR
less non-productive
Where's the Preview button again?
I've never heard of Alt+Tab... ever.
I know it's silly, but the reason I would want a GB emu on a tab is so I can easily hide it. If my boss looks over my shoulder and sees "GAMEBOY" on the task bar, there's a pretty good chance I'm goofing off. If he sees a tab named "GAMEBOY", he might just think I'm reading a GB related site. For some reason, he thinks wasting time reading about games is more less non-productive than actually playing the games themselves. Woo hoo! Double negative!
Besides, if I wanted to use Alt+Tab all the time, I wouldn't need tabbed browsing.
A gameboy emulator extension is actually appealing to me. Having a gameboy on a tab would be awesome.
I knew Asics made you run faster, but don't you think the speed of light is a bit unattainable with only a simple change of running shoes?
I was going to say that I love being in control of the filter. But then I realized it was going to a description of xXx. Now I'm just pissed off. Thanks, nFriedly!
Mashup some potatoes for me, please.
Liam only browses Slashdot at +5. My comments will go unnoticed.
That premise is just ridiculous. Liam Gallagher reading Slashdot? Noel maybe...
I'm sure in some way, Paul McCartney is making money... I mean, aren't most songs just Beatles ripoffs anyway? I'm sure he's getting royalties... at least for every Oasis song sold.
Not Apple Records, silly!