There is a magic level of customer service where you work on customer issues, but do not actually interface directly with customers. The front line CSRs and their supervisors act as intermediates. This level of employee usually starts with higher ups in the accounting departments and the low level IT workers. They do not talk to customers, and they like it that way. I would go as far as to say some would seek new jobs if they were suddenly required to start making contact with customers directly about issues they deal with (since many times their decisions are not what the customer wants to hear).
The problem is customers put far too much faith in what they are told over the phone, and some seem to think they have some legal right to talk to whomever they want. Most of the time the first level "supervisor" they speak to is not really a supervisor but a senior agent. They think if they ask to "speak to your supervisor" you are obligated to transfer them up, that the name you give them is your real name and you have to give your last name if requested, ect. They think the customer service tree is a ladder they can climb up until they are eventually speaking to the company president. This is mostly based on the fact that the higher one goes you will often times find the person more lenient to individual situations. So while a lower rep may deny a credit request that goes against company policy (or is simply ridiculous in its scope) a higher up may give the customer what he wants.
I once had a guy mention this, he said that he would just "keep going up the ladder" until he got some answers. I told him "Sir this isn't a ladder, it's a step stool. And guess what... you're on the top rung."
He makes the claim that 'security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine.'
Wow, where's the "Month of Windows Bugs" when you need it.
And before anyone answers "EVERY month is the Month of Windows Bugs" I mean where someone publishes a nice calendar or even just an easy-to-reference list.
Many (if not all) users who took advantage of Microsoft's Vista Family Discount have been issued invalid installation keys [CC] and cannot install Windows Vista Home Premium.
Microsoft's antipiracy program is so good, even if you do pay for the software you can't run it!
Microsoft says, 'There is no expected time period for a fix at this time.'
Hmmm, they already have the customer's money, are not delivering a product and have no time frame to deliver the product to these people. Isn't that a textbook case of fraud?
Why are consumers being denied the information they need to make a considered choice?"
I suppose that is supposed to read informed choice? DUH. Why would a company want consumers to make a buying decision based on such metrics as popularity and facts? They would much rather have the entire process controlled by their marketing departments.
People don't like to talk about peak oil as something that could really rock the way we live, but it's got that potential. Modern economies are based on growth, which means that more and more energy must be consumed. Eventually, however, we're going to have to figure out a new way to satisfy that growing demand, because oil isn't going to cut it.
Agreed. Bit it isn't Peak Oil affecting out transportation that worries me, it's our products. How much of our modern products are made of plastics? Practically everything. Plastics are made of petroleum, and many products we make today may not be possible without the moldability of plastics available compared to glass and wood. I can see us finding a substitute fuel in the form of ethanol and hydrogen, but a replacement bag and case material? Not at the same relative cost.
Any way one can provide feedback to their government is a valid one. As long as you demonstrate constructive criticism in your method, anything is better than nothing.
The better question is whether the government will take the feedback seriously at all, or if this is like the proverbial comments box that feeds into the building's waste chute.
This would be awful for holywood. Film is either color balanced for incadescant light, or sunlight.
Yeah, they'll have to start avoiding all scenes that take place indoors, just like they do with shots that take place inside office buildings now. Oh wait...
In the USA, officers of a company have a legal obligation to not intentionally harm the company's stock value through policy decisions. It's entirely possible that if the company leadership "grew a pair" and the result was being kicked out of China, the stockholders would file suit.
The executive's responsibility to keep the company profitable does not supersede human ethics. I love how this argument gets dragged out every time a company gets in hot water over aiding the Chinese, ect. Making money is not the end-all, be-all of life, and that includes for corporations. Using this logic, why didn't Nike's shareholders file suit when the company worked to get rid of sweatshop labor? The cost of production went up and undoubtedly and caused the company to be less profitable.
There's no law that says companies get to destructively exploit everyone in the name of capitalism. They are trying to make money, but not at any cost.
The BSA is not a government or law enforcement agency. It is a commercial entity engaged on behalf of a copyright holder to perform audits of suspected license violations. Your participation with their audit is voluntary unless they have sufficient probably cause to justify a warrant...
So, wait... dozens out of what, like 10 million myspace users? That's less than a hundredth of a percent. If anything, these statistics should indicate that he should be solving more dangerous problems, like car accidents or parental child abuse or teenage drug use, not chasing after imaginary problems.
Silly poster! You're confusing politicians with people who actually do things.
The cable line is only so big and can only hold so much signal. Were cable companies required to broadcast OTA HD channels unencryped, you'd be saying goodbye to almost all of your digital channel lineup. They just take up too much space.
That doesn't make any sense. You're already carrying the OTA HD channels, the major networks are all in your HD lineup right now, are they not? You're carrying them, they're just encrypted. If you remove the encryption, the bandwidth needed for the channels isn't going to suddenly balloon up from where it already is. You'll still be broadcasting a digital channel with the bandwidth savings digital offers over analog.
That statistic is rather meaningless without the sales numbers it back them up. It's not hard for Vista to occupy 20 of the top fifty slots when there are 20 versions of Vista. By comparison, Apple can't hope to match Vista since there are only two versions, even if you count server and desktop (whereas the Microsoft numbers are only for desktop OSes).
I was referring to the tags not the tracks themselves. The tags will transfer to the transcoded songs. There will be no perceptible loss in quality in the words that make up the artist and title of each song.
I also think that if you burn and rip to get it in as mp3, you lose the ID3 tags, but I don't feel like verifying that right now.
Actually, you wont lose the tag info, if you use the same computer that you burned the CD on to begin with. Since you burned the CD from iTunes, it has the track list stored like any other CD's info, so it will be there when you rip the CD, transferring to the MP3s.
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You forgot to mention their army of sword-wielding robots.
Dammit! Dammit! Dammit!
There goes my joke that I had something harder to bend than a diamond.
Most businesses have a setup like this.
There is a magic level of customer service where you work on customer issues, but do not actually interface directly with customers. The front line CSRs and their supervisors act as intermediates. This level of employee usually starts with higher ups in the accounting departments and the low level IT workers. They do not talk to customers, and they like it that way. I would go as far as to say some would seek new jobs if they were suddenly required to start making contact with customers directly about issues they deal with (since many times their decisions are not what the customer wants to hear).
The problem is customers put far too much faith in what they are told over the phone, and some seem to think they have some legal right to talk to whomever they want. Most of the time the first level "supervisor" they speak to is not really a supervisor but a senior agent. They think if they ask to "speak to your supervisor" you are obligated to transfer them up, that the name you give them is your real name and you have to give your last name if requested, ect. They think the customer service tree is a ladder they can climb up until they are eventually speaking to the company president. This is mostly based on the fact that the higher one goes you will often times find the person more lenient to individual situations. So while a lower rep may deny a credit request that goes against company policy (or is simply ridiculous in its scope) a higher up may give the customer what he wants.
I once had a guy mention this, he said that he would just "keep going up the ladder" until he got some answers. I told him "Sir this isn't a ladder, it's a step stool. And guess what... you're on the top rung."
And before anyone answers "EVERY month is the Month of Windows Bugs" I mean where someone publishes a nice calendar or even just an easy-to-reference list.
Mine says "Fuji" on it. I hope I didn't get the Japanese version by mistake.
Are we talking about the voting equipment or the candidates on the ballot?
Any way one can provide feedback to their government is a valid one. As long as you demonstrate constructive criticism in your method, anything is better than nothing.
The better question is whether the government will take the feedback seriously at all, or if this is like the proverbial comments box that feeds into the building's waste chute.
Have they tried burping it? It might have a little gas trapped it its belly. That and a story should get it to calm right down.
There's no law that says companies get to destructively exploit everyone in the name of capitalism. They are trying to make money, but not at any cost.
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I was referring to the tags not the tracks themselves. The tags will transfer to the transcoded songs. There will be no perceptible loss in quality in the words that make up the artist and title of each song.
They must have worked with Apple on this one.
We thought they would, but the votes came out strangely skewed for Sony in several key states.